Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$125K - $150K *
Unlock potential by managing complex client projects, enhancing satisfaction, and nurturing long-term relationships. Lead teams, ensure delivery excellence, and align strategies to foster a collaborat...
6 days ago
$120K - $210K *
Elevate your career by leading the successful delivery of advanced endpoint implementation projects, leveraging your expertise in cloud technologies and security to enhance customer experiences and ou...
1 week ago
$95K - $115K *
Shape organizational quality by leading process modernization projects, fostering team collaboration, and leveraging QA best practices to enhance service delivery and project outcomes across multiple...
2 days ago
$90K - $115K *
Unlock potential by leading and optimizing a Customer Enablement Program, enhancing product utilization for a diverse customer base through scalable training initiatives and innovative curriculum deve...
4 weeks ago
SOC/NOC Engineer - Lead - Shift Work
$120K - $181K *
Join a team that's redefining security operations in a 24/7 environment. You will lead SOC/NOC strategies, mentor engineers, and enhance security across Azure and Microsoft 365, ensuring operational e...
1 week ago
Senior Engineer (Software), Enterprise
$120K - $145K *
Transform on-premises technology with your DevOps expertise. Lead the design, implementation, and lifecycle management of innovative solutions in a collaborative team, addressing complex deployment ch...
Today
Sr Systems Engineer - RHEL Linux Engineer
$94K - $179K *
Lead the charge in designing and supporting critical systems, ensuring reliability and compliance while mentoring junior engineers. Your expertise will drive efficient infrastructure solutions with a...
Reposted 2 weeks ago
Director, Product Management - Endpoint Detection & Response
$186K - $302K *
Join a dynamic team to lead product strategy and execution in Endpoint Detection and Response, fostering collaboration across teams to achieve operational success and deliver cutting-edge cybersecurit...
Reposted 4 weeks ago
Sr. Knowledge Management Consultant - National Guard Bureau (NGB)
$110K - $130K *
Elevate the National Guard Bureau's Knowledge Management Program by leading strategic initiatives to develop a sustainable enterprise-wide KM framework, integrating people and processes while enhancin...
1 week ago
Principal Solutions Engineer, Data & AI
$130K - $160K *
Lead the charge in redefining enterprise data solutions as a founding solutions engineer. This role combines technical expertise and commercial acumen to architect tailored solutions, drive client eng...
1 week ago
Named Account Executive - Nebraska/Minnesota
$140K - $160K *
Transform sales potential by driving revenue growth, acquiring new accounts, and enhancing client relationships. Own the sales cycle and collaborate with teams to implement effective strategies in a f...
1 week ago
$133K - $248K *
Shape the future of technology strategy and architecture, guiding cloud governance and security across enterprise systems while driving innovation and efficiency in a collaborative environment with ex...
6 days ago
Solution Architect, EPM - North America
$120K - $145K *
Lead the charge in transforming client solutions into advanced models while ensuring seamless integration between stakeholders and product teams. Collaborate on cross-functional projects, enhancing me...
2 weeks ago
Product Security Engineer III (Remote)
$120K - $180K *
Champion security through innovative architecture and strategic leadership, enhancing the Security Cloud. Drive impactful initiatives, mentor teams, and assess threats across hybrid environments to en...
5 days ago
Senior Splunk Engineer - Infrastructure Operations
$105K - $145K *
Unlock potential by designing and managing a robust Splunk environment that handles vast data ingestion, enhancing operational effectiveness through proactive monitoring and troubleshooting within a d...
4 weeks ago
$108K - $181K *
Shape optimal technical solutions for large-scale projects, leading bid management and cost estimation for VFD systems and related technologies. Collaborate with teams to ensure compliance and competi...
Reposted 2 weeks ago
Senior Cloud Security Engineer
$125K - $150K *
Accelerate cloud security excellence by designing and implementing robust AWS controls, automating security processes, integrating with engineering workflows, and ensuring compliance for scalable, sec...
1 week ago
Sales Development Manager - Attribute™
$110K - $130K *
Lead and scale a high-performing global SDR team, optimizing outbound strategies and driving pipeline through innovative coaching and performance tracking in a dynamic, fast-paced environment...
Reposted 6 days ago
Integration Consultant, Diagnostic Cardiology Solutions (Remote Based)
$90K - $160K *
Transform healthcare integration as you lead technical implementations, optimize methodologies, and ensure successful ECG system configurations while supporting clients with your expertise in interfac...
Reposted 1 week ago
$110K - $130K *
Partner with us to drive innovative software solutions that enhance customer operations. You will work closely with clients, translating needs into technical requirements and delivering tailored integ...
Reposted 3 weeks ago
Sr PM / Program Manager ( HealthCare Payer)
$115K - $125K *
Shape the future of healthcare programs by managing complex initiatives. Lead cross-functional teams, maintain project budgets, and oversee stakeholder engagement to ensure successful delivery and imp...
Reposted 1 week ago
Counter-Threat Intelligence Engineer
$110K - $130K *
Lead the charge in enhancing cyber defense strategies by transforming threat intelligence into actionable security measures that protect our systems, users, and data while collaborating with cross-fun...
Yesterday
$91K - $163K *
Drive innovation in pharmacy workflows by utilizing your Epic Willow expertise to enhance patient care and operational performance across multiple healthcare organizations nationwide. Collaborate with...
1 week ago
Product Adoption Expert - Contact Center
$76K - $186K *
Lead the charge in maximizing product adoption for Zoom Contact Center by collaborating with cross-functional teams and educating customers on best practices to enhance operations and engagement in hi...
2 weeks ago
Execution & Alignment Leader, Technical Services
$178K - $245K *
Drive operational excellence by aligning strategy and execution across global teams. Influence and support projects that enhance customer success and business performance while optimizing service deli...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.