Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Unlock the potential of cloud infrastructure as a Senior Site Reliability Engineer, collaborating with clients directly or within a FullStack product team to enhance system reliability and operational...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Unlock potential by joining a dynamic team as a Senior Site Reliability Engineer, where you'll support cloud infrastructure and deliver innovative solutions alongside top-tier clients and internal tea...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Empower your career by joining a dynamic team as a Senior Site Reliability Engineer, where you'll collaborate directly with clients to optimize cloud infrastructure and develop innovative, scalable so...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Unlock potential by leading the reliability engineering efforts to enhance client infrastructure. Collaborate directly with teams or help design innovative FullStack product solutions, ensuring high-q...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Collaborate with cross-functional teams to innovate and enhance cloud infrastructure, ensuring optimal performance, reliability, and compliance while ensuring seamless delivery of client-focused solut...
Reposted 1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Join a dynamic team as a Senior Site Reliability Engineer, enhancing cloud infrastructure for diverse clients. Work in agile environments, leveraging your expertise in AWS, Terraform, and CI/CD to dri...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Join a team that's driving innovation in cloud infrastructure as a Senior Site Reliability Engineer. Collaborate closely with clients to enhance their systems through expert site reliability practices...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Develop scalable, reliable cloud infrastructures while integrating with teams or creating solutions. Your expertise will drive client success through operational excellence and innovative deployments...
2 weeks ago
$90K - $120K *
Drive product marketing excellence by owning portfolio strategy, execution, and sales enablement in a high-impact role. Collaborate cross-functionally to create compelling narratives and leverage insi...
Reposted 2 weeks ago
$100K - $130K *
Join a team that's building robust data pipelines and analytics solutions for mission-critical Marine Corps logistics systems. Collaborate with experts to enhance data quality, governance, and perform...
4 weeks ago
Environmental Program Manager, Digital Infrastructure
$90K - $120K *
Drive environmental planning and compliance initiatives for major data center projects, leading a team of professionals to ensure regulatory adherence and effective client engagement in a dynamic, col...
2 weeks ago
$90K - $121K *
Lead security strategy by creating and managing security plans, guiding remediation efforts, and ensuring compliance with federal standards. Collaborate with teams on policies while conducting effecti...
Reposted 4 days ago
$68K - $93K *
Lead the charge in delivering customer-focused solutions as a Product Owner, aligning Salesforce capabilities with business goals across various clouds and ensuring effective stakeholder collaboration...
4 weeks ago
Senior User Experience (UX) Engineer
$90K - $130K *
Elevate your career by joining a dynamic team to design innovative user interfaces that blend functionality with aesthetic appeal, enhancing the user experience of a powerful telehealth platform...
Reposted 1 week ago
Client Success Manager - Emerging and Inside Sales
$102K - $130K *
Lead client success initiatives by managing relationships, driving growth, and ensuring satisfaction across a diverse portfolio of accounts. Collaborate cross-functionally to align client needs with b...
4 weeks ago
Senior Principal Technology Consultant-ServiceNow
$130K - $180K *
Join a team that's focused on configuring ServiceNow Risk & Resilience products to drive customer success. Leverage technical expertise to deliver solutions, influence stakeholders, and optimize custo...
4 days ago
$70K - $95K *
Discover and support transformative Salesforce solutions by translating business needs into prioritized enhancements. Collaborate with stakeholders and technical teams to drive effective product devel...
4 weeks ago
$100K - $130K *
Champion the future of software delivery by optimizing tools and workflows, enhancing productivity and collaboration across engineering teams to deliver faster, better, and more reliable software solu...
2 weeks ago
$70K - $95K *
Unlock potential by delivering impactful product demos to SMB prospects while collaborating with sales to align solutions with client needs. Thrive in a dynamic environment focused on transforming fin...
2 weeks ago
$90K - $120K *
Engineer solutions by leveraging your Epic expertise to guide healthcare advancements. Collaborate with clients while managing multiple projects to enhance their use of MyChart and drive operational s...
2 weeks ago
Epic Security Analyst - Remote
$75K - $95K *
Unlock potential by leading EHR system optimization and support initiatives. Collaborate with cross-functional teams, enhance workflows, and ensure system stability while providing mentorship and tech...
Reposted 1 week ago
$79K - $99K *
Drive the design, development, and implementation of BESS projects by providing technical expertise and oversight across disciplines, ensuring optimal performance and compliance with industry standard...
Today
Senior Technical Program Manager - Enterprise
$118K - $148K *
Manage high-impact, cross-functional programs that align strategy with execution. Partner closely with senior leaders to drive outcomes, enhance visibility, and ensure smooth collaboration across dive...
2 weeks ago
Managing Consultant, Technical Services
$90K - $130K *
Collaborate with clients to design and implement innovative technical solutions. Leverage your software engineering expertise to tackle complex challenges, enhance business processes, and deliver exce...
2 weeks ago
TECHNOLOGY DELIVERY MANAGER-REMOTE
$85K - $95K *
Accelerate progress at overseeing project management from initiation to close. Collaborate with teams to deploy technology solutions in the food service sector, ensuring timely and quality delivery ac...
Today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.