Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $150K *

Unlock the potential of cloud infrastructure as a Senior Site Reliability Engineer, collaborating with clients directly or within a FullStack product team to enhance system reliability and operational...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Unlock potential by joining a dynamic team as a Senior Site Reliability Engineer, where you'll support cloud infrastructure and deliver innovative solutions alongside top-tier clients and internal tea...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Empower your career by joining a dynamic team as a Senior Site Reliability Engineer, where you'll collaborate directly with clients to optimize cloud infrastructure and develop innovative, scalable so...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Unlock potential by leading the reliability engineering efforts to enhance client infrastructure. Collaborate directly with teams or help design innovative FullStack product solutions, ensuring high-q...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Collaborate with cross-functional teams to innovate and enhance cloud infrastructure, ensuring optimal performance, reliability, and compliance while ensuring seamless delivery of client-focused solut...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Join a dynamic team as a Senior Site Reliability Engineer, enhancing cloud infrastructure for diverse clients. Work in agile environments, leveraging your expertise in AWS, Terraform, and CI/CD to dri...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Join a team that's driving innovation in cloud infrastructure as a Senior Site Reliability Engineer. Collaborate closely with clients to enhance their systems through expert site reliability practices...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Develop scalable, reliable cloud infrastructures while integrating with teams or creating solutions. Your expertise will drive client success through operational excellence and innovative deployments...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Drive product marketing excellence by owning portfolio strategy, execution, and sales enablement in a high-impact role. Collaborate cross-functionally to create compelling narratives and leverage insi...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Join a team that's building robust data pipelines and analytics solutions for mission-critical Marine Corps logistics systems. Collaborate with experts to enhance data quality, governance, and perform...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Drive environmental planning and compliance initiatives for major data center projects, leading a team of professionals to ensure regulatory adherence and effective client engagement in a dynamic, col...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$90K - $121K *

Lead security strategy by creating and managing security plans, guiding remediation efforts, and ensuring compliance with federal standards. Collaborate with teams on policies while conducting effecti...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

$68K - $93K *

Lead the charge in delivering customer-focused solutions as a Product Owner, aligning Salesforce capabilities with business goals across various clouds and ensuring effective stakeholder collaboration...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Elevate your career by joining a dynamic team to design innovative user interfaces that blend functionality with aesthetic appeal, enhancing the user experience of a powerful telehealth platform...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$102K - $130K *

Lead client success initiatives by managing relationships, driving growth, and ensuring satisfaction across a diverse portfolio of accounts. Collaborate cross-functionally to align client needs with b...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $180K *

Join a team that's focused on configuring ServiceNow Risk & Resilience products to drive customer success. Leverage technical expertise to deliver solutions, influence stakeholders, and optimize custo...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Technical Services

$70K - $95K *

Discover and support transformative Salesforce solutions by translating business needs into prioritized enhancements. Collaborate with stakeholders and technical teams to drive effective product devel...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Champion the future of software delivery by optimizing tools and workflows, enhancing productivity and collaboration across engineering teams to deliver faster, better, and more reliable software solu...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Unlock potential by delivering impactful product demos to SMB prospects while collaborating with sales to align solutions with client needs. Thrive in a dynamic environment focused on transforming fin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Engineer solutions by leveraging your Epic expertise to guide healthcare advancements. Collaborate with clients while managing multiple projects to enhance their use of MyChart and drive operational s...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Unlock potential by leading EHR system optimization and support initiatives. Collaborate with cross-functional teams, enhance workflows, and ensure system stability while providing mentorship and tech...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$79K - $99K *

Drive the design, development, and implementation of BESS projects by providing technical expertise and oversight across disciplines, ensuring optimal performance and compliance with industry standard...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$118K - $148K *

Manage high-impact, cross-functional programs that align strategy with execution. Partner closely with senior leaders to drive outcomes, enhance visibility, and ensure smooth collaboration across dive...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Collaborate with clients to design and implement innovative technical solutions. Leverage your software engineering expertise to tackle complex challenges, enhance business processes, and deliver exce...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $95K *

Accelerate progress at overseeing project management from initiation to close. Collaborate with teams to deploy technology solutions in the food service sector, ensuring timely and quality delivery ac...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.