Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$82K - $172K *
Design and implement innovative AI solutions, guiding pilot programs from conception to execution while collaborating across teams to enhance system capabilities and performance in a dynamic environme...
3 days ago
$82K - $172K *
Join a dynamic team to design and implement innovative AI and ML solutions. Collaborate with cross-functional experts to develop cutting-edge features and improve software systems through the integrat...
2 weeks ago
Solution Consultant - Large Enterprise (Northeast)
$110K - $130K *
Join a dynamic team that shapes enterprise solutions by aligning technical capabilities with business goals, driving innovation, and delivering exceptional value during customer engagements while navi...
4 weeks ago
Senior Pre-Sales Systems Engineer, SLED (MN/WI/IL)
$141K - $212K *
Drive technical excellence in pre-sales engineering, leveraging deep expertise to tailor innovative data storage solutions that meet customer needs and boost revenue growth through strategic collabora...
Yesterday
$120K - $145K *
Contribute to roadmap development by collaborating cross-functionally to define and drive innovative product features that enhance customer experiences and grow partner relationships, ensuring timely...
2 weeks ago
$80K - $95K *
Join the charge in building a robust field service function, overseeing installations, troubleshooting transformers, and enhancing customer relationships as we expand our power infrastructure solution...
2 days ago
Software Development Engineer SR -Full Stack Java/React
$110K - $130K *
Join our agile team to build cloud-native solutions for the mortgage industry. Collaborate globally with developers and SMEs to craft high-performing APIs and distributed systems, ensuring quality and...
1 month ago
$110K - $130K *
Deliver exceptional value by growing and expanding strategic enterprise accounts. Turn customer insights into actionable growth strategies while navigating complex organizational landscapes and mobili...
1 week ago
Senior Account Executive, LE, GTS (LA County)
$132K - $170K *
Join us in a dynamic, senior role focused on client retention and growth, driving strategic initiatives with C-level executives while managing high-value accounts and leveraging Gartner's best-in-clas...
2 weeks ago
Technical Marketing Engineer - Photonics
$133K - $185K *
Transform your expertise into impactful product management for optical interconnects. Collaborate across teams on deployment architecture, testing strategies, and documentation, all while advancing hi...
1 week ago
Enterprise Account Executive, Carolinas
$290K - $305K *
Champion enterprise sales initiatives in the Carolinas and Tennessee. Drive strategic growth by engaging large organizations, building partnerships, and leveraging advanced sales techniques; you'll ex...
Reposted 1 week ago
Senior Customer Success Enablement Manager
$110K - $130K *
Elevate customer success through hands-on enablement and program management. Collaborate with cross-functional teams to design training and tools that empower representatives and enhance customer expe...
1 week ago
Enterprise Account Executive, LATAM (Spanish-speaking) | DX
$121K - $191K *
Elevate your career by driving sales strategies across AMER and LATAM. Lead client interactions, manage the entire sales cycle, and champion innovative solutions while staying agile in a dynamic envir...
1 week ago
Enterprise Sales Engineer - FED
$118K - $157K *
Bring your expertise to drive technical sales strategies, foster customer relationships, and optimize adoption of innovative solutions, while collaborating cross-functionally to meet diverse business...
5 days ago
Sr Technical Account Manager - East
$150K - $200K *
Lead the charge in building strategic client relationships while providing expert technical guidance in cloud architecture, operations, and best practices to ensure successful implementation and growt...
1 week ago
Enterprise Account Executive - Real Asset
$150K - $180K *
Drive sales success by engaging Real Assets clients, identifying prospects, managing opportunities, and fostering partnerships. Lead complex negotiations while showcasing DealCloud's value to stakehol...
Reposted 3 weeks ago
$92K - $152K *
Lead and develop a team of sales professionals, ensuring effective operations and achieving performance goals. Collaborate across departments to optimize processes and drive revenue growth while coach...
5 days ago
Manager, Support Engineering, US Government
$120K - $145K *
Unlock new possibilities as you manage and develop a dedicated support engineering team, ensuring exceptional service for our US Government customers while driving innovation and quality in complex en...
1 week ago
Director IT ServiceNow Platform Delivery & Business Process (REMOTE)
$125K - $150K *
Strategize and govern the ServiceNow platform to align technology investments with business priorities. Drive operational effectiveness through leadership, collaboration, and process transformation ac...
3 days ago
Lead Deployment Engineer - Public Sector - Federal
$162K - $191K *
Unlock potential by tackling complex enterprise challenges with cutting-edge AI tools. As a key player, you will facilitate impactful solutions, drive project success, and ensure high-quality implemen...
Reposted 1 week ago
Senior Director Analyst - Identity Access Management - IGA & PAM
$172K - $202K *
Lead the charge in delivering expert guidance on identity and access management technologies, focusing on architecting solutions and producing actionable research to enhance client performance and sec...
Reposted 3 weeks ago
Principal Workday Engagement Manager
$120K - $145K *
Grow your career with a dynamic team as you lead multiple Workday engagements, building strong client partnerships and driving project success through innovation and strategic delivery across various...
4 weeks ago
Senior SQL Database Administrator (Tier III)
$110K - $130K *
Take ownership of comprehensive SQL database administration, providing Tier II and III support for various databases. Conduct proactive monitoring, ensure backup integrity, and facilitate database mod...
2 weeks ago
Sr Regional Sales Consultant - PST
$95K - $115K *
Join a team that's dedicated to engaging healthcare professionals through virtual communications to maximize product potential and achieve client objectives while building strong relationships and mai...
1 week ago
Sr. Infrastructure Engineer, TechOps CICD (Remote)
$140K - $215K *
Unlock potential by leading the design and operation of scalable virtualization environments. Drive strategic migrations to modern private cloud solutions while mentoring junior engineers and optimizi...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.