Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$82K - $172K *

Design and implement innovative AI solutions, guiding pilot programs from conception to execution while collaborating across teams to enhance system capabilities and performance in a dynamic environme...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$82K - $172K *

Join a dynamic team to design and implement innovative AI and ML solutions. Collaborate with cross-functional experts to develop cutting-edge features and improve software systems through the integrat...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team that shapes enterprise solutions by aligning technical capabilities with business goals, driving innovation, and delivering exceptional value during customer engagements while navi...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $212K *

Drive technical excellence in pre-sales engineering, leveraging deep expertise to tailor innovative data storage solutions that meet customer needs and boost revenue growth through strategic collabora...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Contribute to roadmap development by collaborating cross-functionally to define and drive innovative product features that enhance customer experiences and grow partner relationships, ensuring timely...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Join the charge in building a robust field service function, overseeing installations, troubleshooting transformers, and enhancing customer relationships as we expand our power infrastructure solution...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Join our agile team to build cloud-native solutions for the mortgage industry. Collaborate globally with developers and SMEs to craft high-performing APIs and distributed systems, ensuring quality and...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Deliver exceptional value by growing and expanding strategic enterprise accounts. Turn customer insights into actionable growth strategies while navigating complex organizational landscapes and mobili...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$132K - $170K *

Join us in a dynamic, senior role focused on client retention and growth, driving strategic initiatives with C-level executives while managing high-value accounts and leveraging Gartner's best-in-clas...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $185K *

Transform your expertise into impactful product management for optical interconnects. Collaborate across teams on deployment architecture, testing strategies, and documentation, all while advancing hi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$290K - $305K *

Champion enterprise sales initiatives in the Carolinas and Tennessee. Drive strategic growth by engaging large organizations, building partnerships, and leveraging advanced sales techniques; you'll ex...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate customer success through hands-on enablement and program management. Collaborate with cross-functional teams to design training and tools that empower representatives and enhance customer expe...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$121K - $191K *

Elevate your career by driving sales strategies across AMER and LATAM. Lead client interactions, manage the entire sales cycle, and champion innovative solutions while staying agile in a dynamic envir...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$118K - $157K *

Bring your expertise to drive technical sales strategies, foster customer relationships, and optimize adoption of innovative solutions, while collaborating cross-functionally to meet diverse business...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Lead the charge in building strategic client relationships while providing expert technical guidance in cloud architecture, operations, and best practices to ensure successful implementation and growt...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Drive sales success by engaging Real Assets clients, identifying prospects, managing opportunities, and fostering partnerships. Lead complex negotiations while showcasing DealCloud's value to stakehol...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$92K - $152K *

Lead and develop a team of sales professionals, ensuring effective operations and achieving performance goals. Collaborate across departments to optimize processes and drive revenue growth while coach...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Unlock new possibilities as you manage and develop a dedicated support engineering team, ensuring exceptional service for our US Government customers while driving innovation and quality in complex en...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Strategize and govern the ServiceNow platform to align technology investments with business priorities. Drive operational effectiveness through leadership, collaboration, and process transformation ac...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$162K - $191K *

Unlock potential by tackling complex enterprise challenges with cutting-edge AI tools. As a key player, you will facilitate impactful solutions, drive project success, and ensure high-quality implemen...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$172K - $202K *

Lead the charge in delivering expert guidance on identity and access management technologies, focusing on architecting solutions and producing actionable research to enhance client performance and sec...

US-AnywhereRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Grow your career with a dynamic team as you lead multiple Workday engagements, building strong client partnerships and driving project success through innovation and strategic delivery across various...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Take ownership of comprehensive SQL database administration, providing Tier II and III support for various databases. Conduct proactive monitoring, ensure backup integrity, and facilitate database mod...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to engaging healthcare professionals through virtual communications to maximize product potential and achieve client objectives while building strong relationships and mai...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$140K - $215K *

Unlock potential by leading the design and operation of scalable virtualization environments. Drive strategic migrations to modern private cloud solutions while mentoring junior engineers and optimizi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.