Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Strategic Account Executive Provider Market - Remote in New York
$130K - $240K *
Lead strategic initiatives for key Provider clients to enhance business growth, drive performance, and strengthen relationships. Collaborate with cross-functional teams to deliver impactful solutions...
4 days ago
Strategic Account Executive - Healthcare East
$100K - $150K *
Transform the future of healthcare sales by driving revenue growth, cultivating key client relationships, and leveraging cutting-edge AI solutions in this dynamic role. Your expertise will help expand...
4 days ago
$120K - $150K *
Transform enterprise data initiatives by designing and maintaining scalable data pipelines on the Databricks platform, collaborating with technical teams to deliver high-quality AI-driven data solutio...
2 weeks ago
$90K - $120K *
Transform industrial automation by leading SCADA project execution, designing Ignition solutions, and ensuring seamless integration and client collaboration for diverse clients. Drive digital transfor...
3 weeks ago
Regional Sales Manager, Small Business
$80K - $120K *
Accelerate progress at driving net new business through effective outside sales. Manage a diverse pipeline with automotive partners, leveraging insights and competitive knowledge while achieving commi...
1 week ago
Principal Workday HCM and Security Consultant
$120K - $150K *
Join a team that's revolutionizing Workday solutions by leveraging your expertise in HCM and Security. You will support clients post-go-live, ensure strategic delivery, and enhance the practice throug...
4 days ago
$100K - $120K *
Champion revenue growth by cultivating strategic relationships and driving sales initiatives. Leverage expert knowledge to navigate complex client requirements and exceed targets with effective negoti...
2 weeks ago
Senior Cluster Site Reliability Engineer
$130K - $180K *
Join a dynamic team to ensure uptime and reliability of a cutting-edge HPC platform. Leverage your SRE skills to tackle operational challenges and implement systemic improvements for ongoing high avai...
2 weeks ago
Workday Integrations Consultant
$90K - $120K *
Pioneer Workday Integration solutions, enhancing client software connections and optimizing investment value. Collaborate on best practices while educating clients and creating innovative designs with...
3 weeks ago
Channel Account Manager | Remote | East Coast
$260K - $280K *
Drive partner sales strategy and revenue growth in the US East Coast. Collaborate with cross-functional teams to enhance partner capabilities and create mutual success. Leverage your expertise in exec...
2 weeks ago
Senior Customer Success Manager
$99K - $121K *
Lead client relationships and drive account growth through strategic engagement and consultative support, employing a passion for performance marketing and technology to enhance their success with the...
3 weeks ago
Product Marketing Manager, Security Products
$90K - $120K *
Join a dynamic team and lead the product marketing strategy for innovative security solutions, driving growth and market presence through impactful messaging, positioning, and cross-functional collabo...
3 weeks ago
Strategic Account Manager - Japan
$90K - $130K *
Unlock potential by driving revenue growth through strategic account management and demand creation in the semiconductor sector. Collaborate with channel partners to exceed sales targets and build str...
Reposted 6 days ago
Director, Global Systems Integrators
$130K - $180K *
Join a team that's building and scaling strategic alliances with top GSIs. Leverage your experience to create impactful partnerships, drive revenue, and establish Vanta's presence in the cybersecurity...
Reposted 6 days ago
$112K - $179K *
Transform the software development lifecycle by leading a dynamic Scrum Team, prioritizing user stories, and ensuring seamless collaboration across teams to enhance code delivery and software quality...
3 days ago
Principal Data Platform Engineer
$130K - $180K *
Engineer innovative data platforms using Azure, Databricks, and Snowflake. Lead the design and development of secure solutions, empowering AI-driven analytics and best practices for data governance in...
Yesterday
$63K - $105K *
Unlock potential as a Field Service Technician, focusing on installation, configuration, and maintenance of customer systems. Enjoy dynamic responsibilities and collaboration, with opportunities to wo...
1 week ago
Tier 2 Help Desk Technician - Clearance Required
$85K - $120K *
Join a dedicated team delivering Tier 2 and Tier 3 support for mission-critical Army applications. Utilize strong problem-solving skills to enhance user experience while collaborating with cross-funct...
1 week ago
AWS Solutions Architect (Sysops)
$120K - $150K *
Engage with teams to architect and deliver innovative AWS solutions, driving cloud strategies and client success. Contribute your expertise to multi-account configurations and complex disaster recover...
2 weeks ago
Federal Account Executive - Civilian Sector
$100K - $150K *
Grow your career with a dynamic role focused on building relationships and driving sales within U.S. Federal Civilian agencies. Lead mobile security initiatives, collaborate cross-functionally, and ac...
2 weeks ago
Senior Implementation Project Manager (USA)
$140K - $170K *
Lead project initiatives by managing complex implementations of AI solutions, collaborating with cross-functional teams to ensure timely delivery, and driving continuous improvement of project process...
Reposted today
Senior Marketing Manager, Public Sector
$100K - $140K *
Execute strategies for public sector marketing, driving demand and pipeline growth through integrated campaigns and partnerships, while measuring impact to inform future initiatives in a fast-paced en...
2 weeks ago
Customer Success Engineer - Prisma Access
$142K - $230K *
Grow your career with a key role driving customer success in advanced deployments of security solutions. Collaborate with top-tier executives, optimize cloud transformations, and enhance product adopt...
1 week ago
Senior Account Executive, MM+ - AMER
$95K - $325K *
Accelerate progress at a leading global HR platform by driving new business growth through strategic customer relationships, delivering impactful solutions, and exceeding sales objectives in a dynamic...
1 week ago
Sr Infrastructure Design Engineer
$107K - $172K *
Accelerate progress at the forefront of data center engineering by independently designing and managing complex infrastructure solutions, ensuring optimal performance and operational excellence across...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.