Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$125K - $150K *

Partner with us to drive consultative sales and customer development in government sectors, promoting advanced sample management and biorepository services that enhance scientific collaboration and pu...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Lead the transformation of OS upgrade workflows by driving automation strategies and enhancing security processes to achieve swift vulnerability remediation and efficient patching operations for a top...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$88K - $105K *

Drive project execution and delivery for client-facing data collection initiatives. Lead teams, ensure client satisfaction, manage financials, and communicate progress effectively while thriving in dy...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$250K - $300K + $150K bonus *

The position allows you to partner directly with industry-leading customers to help them achieve supply chain and business success. If you are a sales guru who is adept at opening doors and selling de...

US-AnywhereRemote

3 weeks ago

by Natalie Valente   •   5 - 7 years exp.  •   Enterprise Technology

$90K - $140K *

Drive excellence in biomedical engineering by installing, calibrating, and maintaining medical instruments, ensuring optimal performance and reliability while providing top-notch technical support to...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$134K - $230K *

Lead healthcare transformation initiatives, driving cross-functional collaboration and AI-driven solutions to achieve measurable results for diverse clientele. Leverage deep expertise to enhance busin...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $160K *

Optimize cloud infrastructure and DevSecOps processes to enhance efficiency. Collaborate with key stakeholders to design sustainable solutions, drive best practices, and lead engineering efforts in a...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $130K *

Champion customer success by ensuring the reliability of managed Airflow services. Oversee cloud infrastructure and Kubernetes clusters to resolve incidents and improve operational efficiency while en...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Partner with us to shape the marketing strategy that propels growth in the Financial Services sector. Drive client-centered go-to-market initiatives by leveraging insights and collaboration. Create de...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Unlock potential by defining and leading the go-to-market strategy for Financial Services, driving demand creation and pipeline growth through collaboration across disciplines, and ensuring strategic...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$143K - $245K *

Advance your career by designing and scaling backend systems that handle massive data volumes and queries with our dynamic engineering team. Make a tangible impact while working in a collaborative, lo...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$127K - $236K *

Drive customer success by guiding strategic clients through activation, adoption, and optimization processes. Leverage technical expertise to foster relationships and ensure measurable outcomes across...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Accelerate progress at driving new business sales through strategic account planning and customer relationships, focusing on C-suite engagement and leveraging a virtual team to achieve impactful solut...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$192K - $235K *

Elevate customer engagement through strategic lifecycle marketing that drives product usage and revenue growth in an API-first environment by leveraging data insights and cross-functional collaboratio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Transform the enterprise go-to-market strategy by penetrating large accounts, building relationships up to C-level executives, and closing strategic deals. Take ownership of your pipeline and drive bu...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $115K *

Launch your career as a Data Engineer, enhancing analytics and ML readiness through the development of scalable data solutions and optimizing Azure-based infrastructure...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$130K - $140K *

Transform data solutions by guiding a cross-functional team to support high-priority analytics for federal clients. Ensure efficient data pipeline operations while implementing cutting-edge technologi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a team that's dedicated to enhancing software quality and accessibility through comprehensive testing and validation. Collaborate with cross-functional teams to ensure high standards in federal a...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Unlock your potential as a Program Manager overseeing C4ISR integrations, ensuring quality in Naval Surveillance and Advanced Radar Systems. Lead diverse teams, manage projects, and execute strategies...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Join a team that's focused on building robust disaster recovery architectures that ensure operational continuity across diverse IT environments while collaborating with cloud, cybersecurity, and datab...

US-AnywhereRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive strategic client success by managing complex accounts and fostering relationships. Leverage advanced expertise to enhance service delivery and ensure client satisfaction, while leading initiativ...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$85K - $100K *

Champion innovative healthcare solutions as an Epic certified analyst. Engage cross-functional teams to enhance revenue cycle applications, ensuring streamlined operations and superior patient financi...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $155K *

Transform the R&D infrastructure by overseeing system operations, ensuring optimal performance, and collaborating across teams to drive innovation and efficiency in technology utilization, all while m...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Take ownership of driving growth in emerging biotech and pharma clients. Leverage your business development expertise to build client relationships, deliver significant contract value, and guide strat...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Join a team that's responsible for leading application analysts, ensuring project deliverables, and implementing software solutions while collaborating with stakeholders to enhance operational efficie...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.