Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Advisory Services Director (EDS) - Remote
$134K - $230K *
Lead healthcare transformation initiatives, driving cross-functional collaboration and AI-driven solutions to achieve measurable results for diverse clientele. Leverage deep expertise to enhance busin...
3 weeks ago
$140K - $160K *
Optimize cloud infrastructure and DevSecOps processes to enhance efficiency. Collaborate with key stakeholders to design sustainable solutions, drive best practices, and lead engineering efforts in a...
6 days ago
Customer Reliability Engineer, Infrastructure
$125K - $130K *
Champion customer success by ensuring the reliability of managed Airflow services. Oversee cloud infrastructure and Kubernetes clusters to resolve incidents and improve operational efficiency while en...
Yesterday
Senior Manager, Go-to-Market Marketing - Financial Services
$150K - $180K *
Partner with us to shape the marketing strategy that propels growth in the Financial Services sector. Drive client-centered go-to-market initiatives by leveraging insights and collaboration. Create de...
4 weeks ago
Senior Manager, Go-to-Market Marketing - Financial Services
$150K - $180K *
Unlock potential by defining and leading the go-to-market strategy for Financial Services, driving demand creation and pipeline growth through collaboration across disciplines, and ensuring strategic...
4 weeks ago
Principal Software Engineer (Remote) - 27014
$143K - $245K *
Advance your career by designing and scaling backend systems that handle massive data volumes and queries with our dynamic engineering team. Make a tangible impact while working in a collaborative, lo...
1 week ago
Lead Customer Success Specialist
$127K - $236K *
Drive customer success by guiding strategic clients through activation, adoption, and optimization processes. Leverage technical expertise to foster relationships and ensure measurable outcomes across...
Today
Sr Enterprise Account Executive
$150K - $180K *
Accelerate progress at driving new business sales through strategic account planning and customer relationships, focusing on C-suite engagement and leveraging a virtual team to achieve impactful solut...
2 weeks ago
Senior Director, Customer Lifecycle Marketing - Usage & Engagement
$192K - $235K *
Elevate customer engagement through strategic lifecycle marketing that drives product usage and revenue growth in an API-first environment by leveraging data insights and cross-functional collaboratio...
2 weeks ago
Enterprise Account Executive - East Coast
$125K - $150K *
Transform the enterprise go-to-market strategy by penetrating large accounts, building relationships up to C-level executives, and closing strategic deals. Take ownership of your pipeline and drive bu...
3 weeks ago
$90K - $115K *
Launch your career as a Data Engineer, enhancing analytics and ML readiness through the development of scalable data solutions and optimizing Azure-based infrastructure...
Yesterday
$130K - $140K *
Transform data solutions by guiding a cross-functional team to support high-priority analytics for federal clients. Ensure efficient data pipeline operations while implementing cutting-edge technologi...
1 week ago
E-EFMP QA / 508 / Test Engineer
$90K - $110K *
Join a team that's dedicated to enhancing software quality and accessibility through comprehensive testing and validation. Collaborate with cross-functional teams to ensure high standards in federal a...
Reposted 4 weeks ago
$125K - $150K *
Unlock your potential as a Program Manager overseeing C4ISR integrations, ensuring quality in Naval Surveillance and Advanced Radar Systems. Lead diverse teams, manage projects, and execute strategies...
2 days ago
Senior Disaster Recovery Engineer
$100K - $130K *
Join a team that's focused on building robust disaster recovery architectures that ensure operational continuity across diverse IT environments while collaborating with cloud, cybersecurity, and datab...
Reposted 1 month ago
Senior Customer Success Manager - BillReview IQ
$110K - $130K *
Drive strategic client success by managing complex accounts and fostering relationships. Leverage advanced expertise to enhance service delivery and ensure client satisfaction, while leading initiativ...
3 weeks ago
$85K - $100K *
Champion innovative healthcare solutions as an Epic certified analyst. Engage cross-functional teams to enhance revenue cycle applications, ensuring streamlined operations and superior patient financi...
Reposted 2 weeks ago
$100K - $155K *
Transform the R&D infrastructure by overseeing system operations, ensuring optimal performance, and collaborating across teams to drive innovation and efficiency in technology utilization, all while m...
1 week ago
$110K - $130K *
Take ownership of driving growth in emerging biotech and pharma clients. Leverage your business development expertise to build client relationships, deliver significant contract value, and guide strat...
4 weeks ago
Remote - Lead Epic Revenue Application Analyst III - HB Claims & Remittance
$95K - $115K *
Join a team that's responsible for leading application analysts, ensuring project deliverables, and implementing software solutions while collaborating with stakeholders to enhance operational efficie...
Reposted 1 week ago
Software Engineering Manager - Remote US
$175K - $235K *
Advance software development through leadership in design, testing, and deployment. Collaborate cross-functionally to ensure high-quality solutions that meet client needs and business strategies while...
3 weeks ago
$90K - $97K *
Lead the charge in delivering high-quality field service for advanced instruments. Utilize your extensive experience to install, repair, and maintain equipment while ensuring exceptional support for c...
1 week ago
(Remote) Consultant HR System Optimization HRSS
$90K - $110K *
Join a team that's evolving HR technology strategies; oversee program management and service delivery, implement operational improvements, and engage with stakeholders to enhance organizational effect...
1 week ago
Senior Customer Success Manager
$120K - $145K *
Reimagine customer engagement by leading transformative initiatives that drive automation value and enhance business outcomes for healthcare organizations. Foster strategic alliances, manage complex p...
Today
Sr Staff Engineer - Verification, CI/CD Infrastructure & Embedded Hardware (AISW)
$185K - $278K *
Advance validation technology by architecting robust CI/CD infrastructure, integrating embedded hardware, and driving automated workflows to ensure reliable performance and high coverage in complex sy...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.