Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Enterprise Account Executive- Northeast
$120K - $160K *
Join a team that's driving transformative enterprise sales across the Northeast. You will strategize, execute, and build relationships that enhance IT operations and deliver measurable business outcom...
Today
Account Executive, Angiography - Dallas
$80K - $111K *
Unlock potential by driving sales in the cardiology sector, forging strong relationships, and executing strategic plans to meet financial goals. Leverage industry knowledge to achieve exceptional perf...
1 week ago
Field Tech Strategist (Remote, CAN)
$150K - $265K *
Lead the charge in shaping cybersecurity strategies as a Technology Strategist, collaborating across teams to drive innovation, enhance customer engagement, and position the organization as a thought...
2 days ago
Sr Account Executive (New Business)
$160K - $220K *
Elevate your career by driving revenue growth through strategic IT solutions. Engage with C-suite executives, nurture key relationships, and enjoy uncapped commissions in a role that combines consulta...
Reposted 4 days ago
$123K - $176K *
Launch your career in a dynamic role where you will manage SAP functionality for Pharma rebates and chargebacks, drive collaboration across teams, and deliver innovative solutions that enhance busines...
3 weeks ago
$110K - $158K *
Innovate in software architecture as you lead a talented team in developing scalable solutions, driving technical excellence, and collaborating cross-functionally to modernize global HR systems with A...
2 weeks ago
Regional Sales Manager East Coast (Remote)
$81K - $115K *
Cultivate relationships to enhance federal agency engagement. Drive initiatives that grow sales leads by collaborating with teams and representing offerings at key events. Your role will shape outreac...
2 weeks ago
Sr. QE Test Coordinator (ATL, LOU, or Remote)
$100K - $130K *
Lead the charge in quality engineering test management, overseeing comprehensive testing phases and ensuring effective resource allocation, defect resolution, and knowledge management for optimal deli...
2 weeks ago
Senior Manager, Business Consulting - Healthcare
$120K - $150K *
Lead consulting projects in healthcare, managing teams and client relationships while delivering high-quality operational and technology solutions to enhance organizational growth and efficiency...
1 week ago
Cybersecurity Lead - Product Security (Network Hardware & OS)
$120K - $150K *
Join us to enhance network hardware security as you embed 'Secure by Design' principles, lead product integrity initiatives, and manage vulnerability lifecycles, safeguarding our products against APTs...
Today
$80K - $110K *
Provide critical support by consolidating project data and metrics across workstreams. Engage in reporting and governance, fostering process improvement while ensuring compliance with PMO standards fo...
2 days ago
$90K - $120K *
Champion end-to-end testing processes, ensuring functionality and security of IT systems in a dynamic DevSecOps environment. Collaborate with cross-functional teams to automate testing and maintain co...
Today
Sr. Corporate Security Engineer
$145K - $165K *
Lead the enhancement of corporate IT security and manage vendor compliance, driving improvements for a better security posture across the enterprise while collaborating with cross-functional teams to...
Reposted 1 week ago
Senior Product Manager - Education
$120K - $150K *
Innovate product strategy and execution for education solutions, addressing operational challenges while aligning technical implementation with business goals across teams for impactful customer adopt...
2 weeks ago
$54K - $151K *
Own client relationships as you drive financial performance and service delivery for mid-market pharmacy benefit management clients, collaborating closely with a Managing Director to ensure satisfacti...
1 week ago
$60K - $126K *
Grow your career with a dynamic team as you manage client relationships, renewals, and deliver innovative pharmacy benefit solutions, collaborating with stakeholders to drive performance and enhance c...
1 week ago
$135K - $225K *
Drive the development and optimization of Celonis integrations, leveraging your expertise in SQL, Python, and ETL processes to deliver insightful data solutions that enhance operational efficiency and...
3 weeks ago
Mid - Level Electrical Engineer
$90K - $225K *
Shape the future of mission critical projects by executing innovative electrical designs. Collaborate with multidisciplinary teams to create high-performance data center infrastructures while mentorin...
2 weeks ago
$71K - $144K *
Empower your sales career by managing relationships and executing strategies with partners to grow Citrix solutions within your territory. Drive business opportunities while achieving and exceeding ta...
Yesterday
Strategic Solutions Sales Engineer
$100K - $130K *
Join our presales team to lead technical sales cycles for industry-leading Identity Security solutions, collaborating closely with customers and sales teams to deliver value-based propositions that dr...
4 weeks ago
$90K - $120K *
Champion the proposal strategy for high-stakes competitive opportunities, ensuring compliance and quality across all phases of development. Lead cross-functional teams to create winning proposals that...
5 days ago
$90K - $120K *
Facilitate Agile transformation by leading Scrum teams in delivering secure, efficient DevSecOps solutions, aligning development, security, and operations with mission objectives, and promoting collab...
2 weeks ago
Sr. Claims Specialist | Professional Liability | Remote
$110K - $115K *
Empower your career by managing complex claims in professional liability. Utilize strong analytical skills to resolve high-stakes situations with an emphasis on client relationships and cost-effective...
Yesterday
Application Engineer- Industrial Circuit Protection
$84K - $150K *
Collaborate with sales and technical teams to identify opportunities, translate customer needs into design requirements, and launch new products effectively, ensuring alignment with market trends and...
Reposted 2 days ago
$100K - $150K *
The Strategic Account Executive at Dandy will focus on building and scaling efforts in the strategic sales channel, targeting large group practices and dental service organizations. This role involves...
Reposted 2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.