Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr. Infrastructure Engineer - Deployment Team
$135K - $220K *
Optimize platform deployments and customer support by effectively managing the Istari platform across diverse environments. Collaborate cross-functionally to ensure seamless infrastructure operations...
4 days ago
Software Quality and Testing Analyst II
$120K - $130K *
Join a dynamic team as an Automation Software Tester, driving QA excellence in Clinical Trials software development. Leverage your skills in automated testing and DevOps practices to enhance quality a...
1 week ago
$80K - $110K *
Support the development and maintenance of innovative web platforms while collaborating with teams to enhance coding practices. Contribute to an agile environment and foster your skills in a dynamic e...
Reposted 1 week ago
$115K - $130K *
Deliver impactful Microsoft 365 and infrastructure solutions with a keen focus on security and scalability. Drive operational efficiency through hands-on ownership of projects and technical outcomes w...
1 week ago
Account Executive, GBS Sales Practice/LE
$102K - $147K *
Drive account growth and retention by maximizing client value through strategic sales efforts with high-revenue enterprises. Cultivate C-Level relationships and lead complex sales processes in a dynam...
Reposted 2 weeks ago
Critical System Engineering - Fire & Life Safety System Engineer (Remote with Travel required)
$90K - $110K *
Drive operational excellence through technical leadership, optimizing plant performance. Collaborate with cross-functional teams to enhance safety, quality, and profitability while improving equipment...
1 week ago
Field Service Technical Advisor, West Region
$83K - $125K *
Join our team as a Field Service Technical Advisor, providing expert support for complex EV issues in the West region. Collaborate with service and engineering teams, driving customer satisfaction thr...
Reposted 1 week ago
Systems Engineer - Microsoft 365 Security & Compliance / Endpoint Security Engineer (GCC)
$107K - $195K *
Optimize security and compliance of the Microsoft 365 ecosystem, leading governance and incident response, enhancing enterprise endpoint protection, and ensuring alignment with federal standards for a...
Today
$198K - $273K *
Join a team that's shaping the future of partner-led security practices. In this senior role, you'll guide strategic partners in building technical capabilities and services, driving sustained growth...
3 weeks ago
$110K - $130K *
Champion customer trust through deep technical expertise in sales cycles, driving integration and ensuring a seamless experience while engaging with C-suite stakeholders on innovative security solutio...
1 week ago
Sr. Customer Success Manager - West
$100K - $166K *
Join a team that empowers customers by delivering exceptional Client Experience and operational excellence. As a key player, you will drive impactful change through strategic program management and co...
2 days ago
$110K - $130K *
Join a team that's passionate about configuring and enhancing a large-scale, cloud-based contact center platform. Take ownership of system integrations and lead engineering efforts to solve complex ch...
3 weeks ago
$120K - $250K *
Pioneer strategic sales initiatives by cultivating partnerships, identifying opportunities, and expertly communicating tailored solutions to exceed revenue goals while engaging with internal teams and...
1 week ago
$120K - $250K *
Unlock your potential by developing strategic sales approaches and building strong customer relationships. Collaborate with teams to identify opportunities and drive revenue growth while staying ahead...
Reposted 3 weeks ago
$87K - $131K *
Join a team that's combating digital threats as a DFIR Consultant, leveraging your investigative expertise to support clients through complex security incidents, evidence analysis, and clear communica...
1 week ago
$120K - $250K *
Engage with clients to identify sales opportunities, develop strategies, and exceed revenue goals. Collaborate with internal teams and participate in industry events to build relationships and drive b...
2 weeks ago
Solution Sales Executive - Governance, Risk, and Compliance
$143K - $230K *
Unlock new sales opportunities by engaging with executive-level buyers. Leverage Workiva's Governance, Risk, and Compliance solutions to drive customer acquisition and collaboration across sales teams...
2 days ago
Senior Programmer FSP - RWD/EPI
$110K - $130K *
Unlock potential by supporting the Epidemiology team with data analysis, developing innovative methods for observational data reporting, and managing stakeholder relationships across multiple projects...
5 days ago
$150K *
Unlock potential by driving enterprise sales strategies and developing meaningful relationships. Collaborate with cross-functional teams to expand customer accounts and exceed sales targets in a dynam...
4 days ago
Partner Account Manager - EAST
$140K - $150K *
Unlock growth by fostering partner relationships, driving sales through channel partners, and managing the complete sales cycle to achieve business revenue goals. Leverage your expertise to enhance cu...
1 week ago
Sales Solution Engineer- Cross Industry
$110K - $130K *
Champion innovative solutions as a Sales Solution Engineer, leading complex engagements to craft strategies, demonstrate expertise, and drive customer success through Hyland's powerful platform. Colla...
2 weeks ago
Sr. Consultant - Cloud Red Team Blue Team (Remote)
$115K - $160K *
Join a team that's pioneering cloud security as you engage in Red Team Blue Team exercises, enhancing client defenses against cyber threats while ensuring real-time support in incident response and th...
3 weeks ago
$100K - $135K *
Contribute to enhancing cybersecurity measures across cloud, endpoints, and networks. Collaborate closely with team members to design, implement, and maintain security solutions, ensuring protection o...
2 days ago
$120K - $140K *
Champion the design and implementation of tailored ServiceNow solutions, focusing on optimizing Financial Services Operations through collaboration with stakeholders and integrating best practices for...
2 weeks ago
$125K - $150K *
Champion the development of innovative healthcare AI features. Drive end-to-end project ownership, from design to launch in a dynamic, fast-paced environment with a focus on user impact and regulatory...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.