Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $160K *

Join a team that's driving transformative enterprise sales across the Northeast. You will strategize, execute, and build relationships that enhance IT operations and deliver measurable business outcom...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $111K *

Unlock potential by driving sales in the cardiology sector, forging strong relationships, and executing strategic plans to meet financial goals. Leverage industry knowledge to achieve exceptional perf...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $265K *

Lead the charge in shaping cybersecurity strategies as a Technology Strategist, collaborating across teams to drive innovation, enhance customer engagement, and position the organization as a thought...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $220K *

Elevate your career by driving revenue growth through strategic IT solutions. Engage with C-suite executives, nurture key relationships, and enjoy uncapped commissions in a role that combines consulta...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $176K *

Launch your career in a dynamic role where you will manage SAP functionality for Pharma rebates and chargebacks, drive collaboration across teams, and deliver innovative solutions that enhance busines...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $158K *

Innovate in software architecture as you lead a talented team in developing scalable solutions, driving technical excellence, and collaborating cross-functionally to modernize global HR systems with A...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$81K - $115K *

Cultivate relationships to enhance federal agency engagement. Drive initiatives that grow sales leads by collaborating with teams and representing offerings at key events. Your role will shape outreac...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Lead the charge in quality engineering test management, overseeing comprehensive testing phases and ensuring effective resource allocation, defect resolution, and knowledge management for optimal deli...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $150K *

Lead consulting projects in healthcare, managing teams and client relationships while delivering high-quality operational and technology solutions to enhance organizational growth and efficiency...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Join us to enhance network hardware security as you embed 'Secure by Design' principles, lead product integrity initiatives, and manage vulnerability lifecycles, safeguarding our products against APTs...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$80K - $110K *

Provide critical support by consolidating project data and metrics across workstreams. Engage in reporting and governance, fostering process improvement while ensuring compliance with PMO standards fo...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Champion end-to-end testing processes, ensuring functionality and security of IT systems in a dynamic DevSecOps environment. Collaborate with cross-functional teams to automate testing and maintain co...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$145K - $165K *

Lead the enhancement of corporate IT security and manage vendor compliance, driving improvements for a better security posture across the enterprise while collaborating with cross-functional teams to...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Innovate product strategy and execution for education solutions, addressing operational challenges while aligning technical implementation with business goals across teams for impactful customer adopt...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$54K - $151K *

Own client relationships as you drive financial performance and service delivery for mid-market pharmacy benefit management clients, collaborating closely with a Managing Director to ensure satisfacti...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$60K - $126K *

Grow your career with a dynamic team as you manage client relationships, renewals, and deliver innovative pharmacy benefit solutions, collaborating with stakeholders to drive performance and enhance c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $225K *

Drive the development and optimization of Celonis integrations, leveraging your expertise in SQL, Python, and ETL processes to deliver insightful data solutions that enhance operational efficiency and...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $225K *

Shape the future of mission critical projects by executing innovative electrical designs. Collaborate with multidisciplinary teams to create high-performance data center infrastructures while mentorin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$71K - $144K *

Empower your sales career by managing relationships and executing strategies with partners to grow Citrix solutions within your territory. Drive business opportunities while achieving and exceeding ta...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Join our presales team to lead technical sales cycles for industry-leading Identity Security solutions, collaborating closely with customers and sales teams to deliver value-based propositions that dr...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Champion the proposal strategy for high-stakes competitive opportunities, ensuring compliance and quality across all phases of development. Lead cross-functional teams to create winning proposals that...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Facilitate Agile transformation by leading Scrum teams in delivering secure, efficient DevSecOps solutions, aligning development, security, and operations with mission objectives, and promoting collab...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $115K *

Empower your career by managing complex claims in professional liability. Utilize strong analytical skills to resolve high-stakes situations with an emphasis on client relationships and cost-effective...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$84K - $150K *

Collaborate with sales and technical teams to identify opportunities, translate customer needs into design requirements, and launch new products effectively, ensuring alignment with market trends and...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $150K *

The Strategic Account Executive at Dandy will focus on building and scaling efforts in the strategic sales channel, targeting large group practices and dental service organizations. This role involves...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.