Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$135K - $220K *

Optimize platform deployments and customer support by effectively managing the Istari platform across diverse environments. Collaborate cross-functionally to ensure seamless infrastructure operations...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $130K *

Join a dynamic team as an Automation Software Tester, driving QA excellence in Clinical Trials software development. Leverage your skills in automated testing and DevOps practices to enhance quality a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Support the development and maintenance of innovative web platforms while collaborating with teams to enhance coding practices. Contribute to an agile environment and foster your skills in a dynamic e...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $130K *

Deliver impactful Microsoft 365 and infrastructure solutions with a keen focus on security and scalability. Drive operational efficiency through hands-on ownership of projects and technical outcomes w...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $147K *

Drive account growth and retention by maximizing client value through strategic sales efforts with high-revenue enterprises. Cultivate C-Level relationships and lead complex sales processes in a dynam...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Drive operational excellence through technical leadership, optimizing plant performance. Collaborate with cross-functional teams to enhance safety, quality, and profitability while improving equipment...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $125K *

Join our team as a Field Service Technical Advisor, providing expert support for complex EV issues in the West region. Collaborate with service and engineering teams, driving customer satisfaction thr...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$107K - $195K *

Optimize security and compliance of the Microsoft 365 ecosystem, leading governance and incident response, enhancing enterprise endpoint protection, and ensuring alignment with federal standards for a...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$198K - $273K *

Join a team that's shaping the future of partner-led security practices. In this senior role, you'll guide strategic partners in building technical capabilities and services, driving sustained growth...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion customer trust through deep technical expertise in sales cycles, driving integration and ensuring a seamless experience while engaging with C-suite stakeholders on innovative security solutio...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $166K *

Join a team that empowers customers by delivering exceptional Client Experience and operational excellence. As a key player, you will drive impactful change through strategic program management and co...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Join a team that's passionate about configuring and enhancing a large-scale, cloud-based contact center platform. Take ownership of system integrations and lead engineering efforts to solve complex ch...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $250K *

Pioneer strategic sales initiatives by cultivating partnerships, identifying opportunities, and expertly communicating tailored solutions to exceed revenue goals while engaging with internal teams and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $250K *

Unlock your potential by developing strategic sales approaches and building strong customer relationships. Collaborate with teams to identify opportunities and drive revenue growth while staying ahead...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$87K - $131K *

Join a team that's combating digital threats as a DFIR Consultant, leveraging your investigative expertise to support clients through complex security incidents, evidence analysis, and clear communica...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $250K *

Engage with clients to identify sales opportunities, develop strategies, and exceed revenue goals. Collaborate with internal teams and participate in industry events to build relationships and drive b...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$143K - $230K *

Unlock new sales opportunities by engaging with executive-level buyers. Leverage Workiva's Governance, Risk, and Compliance solutions to drive customer acquisition and collaboration across sales teams...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by supporting the Epidemiology team with data analysis, developing innovative methods for observational data reporting, and managing stakeholder relationships across multiple projects...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K *

Unlock potential by driving enterprise sales strategies and developing meaningful relationships. Collaborate with cross-functional teams to expand customer accounts and exceed sales targets in a dynam...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $150K *

Unlock growth by fostering partner relationships, driving sales through channel partners, and managing the complete sales cycle to achieve business revenue goals. Leverage your expertise to enhance cu...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Champion innovative solutions as a Sales Solution Engineer, leading complex engagements to craft strategies, demonstrate expertise, and drive customer success through Hyland's powerful platform. Colla...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $160K *

Join a team that's pioneering cloud security as you engage in Red Team Blue Team exercises, enhancing client defenses against cyber threats while ensuring real-time support in incident response and th...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $135K *

Contribute to enhancing cybersecurity measures across cloud, endpoints, and networks. Collaborate closely with team members to design, implement, and maintain security solutions, ensuring protection o...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $140K *

Champion the design and implementation of tailored ServiceNow solutions, focusing on optimizing Financial Services Operations through collaboration with stakeholders and integrating best practices for...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $150K *

Champion the development of innovative healthcare AI features. Drive end-to-end project ownership, from design to launch in a dynamic, fast-paced environment with a focus on user impact and regulatory...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.