Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Systems Engineer/Technician (Quebec) - Ingénieur/Technicien en systèmes
$75K - $95K *
Unlock your potential by collaborating with a dynamic team to enhance mission-critical communication systems while ensuring seamless upgrades and customer engagement in the field...
3 weeks ago
Business Analyst Team Lead (Remote)
$90K - $120K *
Champion a team of Business Analysts by driving business analysis initiatives, defining project requirements, and collaborating with stakeholders to enhance product delivery and align strategic goals...
3 weeks ago
$113K - $119K *
Join a dynamic team as a DevOps Engineer, enhancing automation and deployment processes using Azure DevOps, Jenkins, and CI/CD tools while collaborating with development teams to ensure efficient code...
2 weeks ago
Help Desk Support Services Specialist
$99K - $164K *
Solve complex technical issues as a key player in end-user support, collaborating across teams to enhance system performance and ensure seamless service restoration in a dynamic IT environment...
Reposted 2 weeks ago
Intelligent Solutions Delivery Lead
$120K - $150K *
Champion the delivery of AI and automation solutions, owning execution, architecture integrity, and success metrics while ensuring compliance and innovation across high-impact projects in a collaborat...
1 week ago
$130K - $180K *
Optimize connectivity by designing and securing enterprise networks, collaborating across teams to enhance performance and resilience in diverse environments while ensuring compliance and a proactive...
1 week ago
$106K - $169K *
Join a dynamic team to drive enterprise technology solutions, ensuring scalable and adaptive infrastructures for clients. Utilize your technical expertise to influence business adaptations and thrive...
2 weeks ago
Senior Solution Engineer – Ohio Valley
$149K - $249K *
Join a team that's driving digital transformation for enterprise clients, shaping the future of workspace solutions. Forge strong relationships with IT leaders, influence product development, and deli...
2 weeks ago
ServiceNow Certified Technical Architect
$150K - $220K *
Champion the architecture and implementation of complex ServiceNow solutions, leading governance and technical direction for enterprise-scale CMDB solutions. Drive best practices and collaborate with...
2 weeks ago
$80K - $120K *
Collaborate with cross-functional teams to enhance clinical trial enrollment, analyze data, and optimize processes. Build strong relationships with stakeholders to support innovative treatment advance...
Today
Kyriba Implementation Senior Analyst
$84K - $111K *
Join a dynamic team to drive system implementations and client training in Treasury. Shape seamless operations through relationship management and project leadership while maintaining high delivery st...
Yesterday
$220K - $375K *
Drive business growth by establishing relationships with key enterprise clients. Cultivate opportunities in a B2B software environment, managing complex sales cycles and delivering innovative solution...
Reposted 1 week ago
$90K - $130K *
Join a team that's shaping the future of information security by leveraging your expertise in RSA Archer and security frameworks to effectively manage and assess risks within a dynamic environment tha...
2 weeks ago
Senior Account Executive-Tax/Trade - MN/WI
$189K - $351K *
Unlock potential by leading account strategies, driving sales, and strengthening client relationships with major enterprises while managing the complete sales cycle from prospecting to closure in a co...
2 weeks ago
$90K - $130K *
Transform client relationships and drive net-new revenue in a fast-paced environment by managing the full sales lifecycle and collaborating across teams to close complex ServiceNow service opportuniti...
4 weeks ago
$145K - $155K *
Join a team that drives customer success by delivering strategic guidance and insights. You'll collaborate cross-functionally to enhance customer experience and optimize solutions, ensuring value real...
1 week ago
Senior/Principal Product Manager, AI
$175K - $285K *
Lead high-impact product initiatives, driving strategy and execution across cross-functional teams. Collaborate to shape AI and data-focused products, delivering measurable customer value while mainta...
4 days ago
Sr. Customer Success Executive
$110K - $130K *
Transform customer experiences by guiding healthcare organizations in maximizing product value, fostering relationships, and driving adoption & growth through strategic insights and data-driven soluti...
4 weeks ago
Connectivity Integration Lead, Data Center Infrastructure
$130K - $180K *
Transform connectivity across multiple data centers by leading integration efforts, ensuring standardization, mitigating risk, and delivering projects on schedule while fostering collaboration with cr...
3 weeks ago
Epic Team Lead "HIM" Emphasis (Telecommute within 100 miles)
$90K - $120K *
Unlock potential by leveraging your expertise in Epic systems to enhance workflows and support clinical operations. Collaborate with teams to ensure timely EMR maintenance, training, and project imple...
2 weeks ago
$223K - $253K *
Drive success by cultivating relationships with high-value customers, crafting strategic sales plans, and collaborating with cross-functional teams to boost enterprise sales and exceed client expectat...
3 weeks ago
Healthcare Tech Senior Associate - Epic Referrals
$90K - $120K *
Transform healthcare operations by optimizing Epic systems through collaboration with technical and project management teams, driving data-driven solutions to enhance workflows and patient outcomes in...
3 weeks ago
$190K - $240K *
Join a dynamic team as you partner with account managers to drive cybersecurity transformation initiatives. Leverage your technical expertise to design solutions that meet customer needs and build tru...
4 weeks ago
Field Sales Engineer, Southern NJ
$120K - $130K *
Join a team that's integral to driving sales growth through technological expertise and collaboration. You will support diverse pre- and post-sales initiatives while engaging with clients in Southern...
Reposted yesterday
Engineering Manager, Customer Support
$135K - $150K *
Lead the charge in revolutionizing service engineering operations. Manage a diverse team, overseeing multiple projects that enhance system performance and reliability, while driving innovative solutio...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.