Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.
These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.
Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.
Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.
Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.
Field Service Engineer, Data Centers - ELSE
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Take ownership of field services in the data center market, ensuring quality and safety standards while managing customer projects effectively. Expect extensive travel across the U.S. to deliver excep...
Reposted 1 week ago
Senior Manager, Research Solutions Engineering
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Join a team that's dedicated to advancing research through technology. Lead and mentor a talented group of professionals in delivering high-performance computing solutions that support innovative rese...
3 weeks ago
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Lead project management initiatives within the MSSP business, driving product transitions and strategic programs. Collaborate cross-functionally to ensure timely delivery and quality outcomes while fo...
2 weeks ago
Senior Accountant, Reporting and Consolidation (Remote)
$90K - $115K *
Drive financial excellence by leading accounting and reporting activities, ensuring accurate multi-entity consolidation, and supporting audit processes in a dynamic, global environment. Collaborate wi...
2 weeks ago
Senior Accountant, Reporting and Consolidation (Remote)
$85K - $110K *
Join a dynamic finance team to optimize financial reporting and consolidation processes. Lead month-end close, manage intercompany accounting, and support audit activities while driving process improv...
2 weeks ago
$130K - $155K *
Lead the charge in architecting innovative End User Computing solutions, collaborating with account teams and clients to drive strategy, deliver presentations, and enhance customer experiences while e...
1 week ago
$100K - $120K *
Join a dynamic team as a senior sales professional, driving new business opportunities and crafting tailored solutions for clients. Leverage your expertise to build relationships, understand client ne...
3 weeks ago
$110K - $130K *
Empower your career by leading IT security initiatives, assessing risks, and driving remediation efforts across the enterprise. Collaborate with cross-functional teams to enhance security posture and...
Reposted 1 week ago
$73K - $109K *
Drive your career with impactful service as you troubleshoot and maintain advanced medical equipment, ensuring optimal performance and customer satisfaction across the Pacific Region, with a focus on...
2 weeks ago
$72K - $108K *
Join a team that's dedicated to delivering exceptional service through timely maintenance and support for medical equipment. Collaborate with experienced engineers to enhance your skills while ensurin...
2 weeks ago
$73K - $109K *
Champion customer satisfaction by mastering preventative maintenance and troubleshooting techniques. Collaborate with experienced engineers to enhance skills in equipment installation and service, ens...
3 weeks ago
$66K - $99K *
Play a key role in delivering exceptional service by performing preventative maintenance and troubleshooting on medical equipment. Collaborate with experienced engineers to enhance customer satisfacti...
3 weeks ago
Junior SAP Integration Developer
$63K - $105K *
Elevate your career as a Junior SAP Integration Developer, driving technical design and development of SAP solutions. Collaborate with stakeholders to ensure seamless system integration and support, w...
Today
Field Product Support Engineer
$95K - $122K *
Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...
4 days ago
Software Engineering Manager - Enterprise Tools - (Remote)
$141K - $262K *
Empower your career by leading a dynamic team in software development, ensuring best practices and innovative solutions. Collaborate with stakeholders to drive project success and foster a high-perfor...
1 week ago
Senior Sales Engineer, Data Products
$125K - $160K *
Join a team that's redefining data solutions by leading technical sales efforts, collaborating with Account Managers, and driving customer success through innovative data architecture and tailored dem...
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$110K - $130K *
Elevate client success by managing complex projects, ensuring timely delivery, and maintaining budget integrity. Collaborate with diverse teams to drive engagement and optimize project outcomes from i...
2 weeks ago
Software Development Engineer in Test II
$82K - $147K *
Unlock potential by driving automated testing strategies and enhancing deployment processes. Collaborate with engineering teams to ensure quality and performance across microservices, while maintainin...
2 weeks ago
Field Sales Engineer - Cleveland
$79K - $99K *
Join a team that's dedicated to driving sales growth through innovative solutions and strong customer relationships. Leverage your engineering expertise to meet client needs and enhance product offeri...
3 weeks ago
Strategic Customer Success Manager - US Public Sector
$111K - $150K *
Empower your career by driving customer success for key enterprise accounts. Collaborate with diverse teams to enhance efficiency, safety, and sustainability in operations while mentoring peers and fo...
Reposted 3 weeks ago
Security Engineer 4 (SWG, Remote Access)
$179K - $204K *
Champion innovative security solutions by designing automated controls and cloud architectures. Collaborate with cross-functional teams to enhance enterprise security and drive technical transformatio...
1 week ago
Major Account Manager, SLED (Higher Edu)
$110K - $130K *
Empower growth by fostering relationships and driving enterprise-wide deployments of security solutions. Collaborate with teams to deliver proposals and manage a robust sales pipeline while supporting...
1 week ago
Sr. Project Manager, CSP - Remote
$160K - $246K *
Lead cross-functional teams to deliver innovative CSP offerings, focusing on compute, storage, and GPU products. Utilize senior project management skills to ensure timely and budget-compliant executio...
1 week ago
Sales Executive Federal Government
$166K *
Engage with the Canadian Federal Government to sell Identity Security Solutions, fostering relationships, managing virtual teams and exceeding sales targets through collaboration, strategic planning...
3 weeks ago
Senior Pre-Sales Systems Engineer, SLED (OH)
$141K - $212K *
Optimize customer solutions by leveraging your technical expertise in data storage. Collaborate with sales teams to tailor innovative strategies that drive revenue growth and enhance customer satisfac...
2 weeks ago
What is a Support Escalation Engineer?
A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.
What skills do Support Escalation Engineer jobs require?
Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.
How much do Support Escalation Engineers earn?
Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.
What is the difference between a support engineer and a Support Escalation Engineer?
A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.
How can I qualify for a Support Escalation Engineer role?
Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.