Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Quality Engineering & Application Modernization Specialist
$75K - $112K *
Join a team that's transforming software quality through automation and cloud innovation. Collaborate with cross-functional teams to enhance testing efficiency and ensure high-quality software deliver...
1 week ago
Sr. Process Engineer - Semi Conductor (Remote with travel)
$88K - $154K *
Join a team that's redefining process engineering in semiconductor water treatment. Leverage your expertise in ultrapure water and wastewater systems to design, optimize, and implement essential solut...
2 weeks ago
$250K - $300K *
Accelerate your career by leveraging your expertise in data storage solutions to empower clients. Collaborate with sales teams to develop tailored strategies, ensuring seamless integration and optimal...
2 days ago
Senior Manager, Technical Account Management (Enterprise)
$183K - $193K *
Build and lead a high-performing Technical Account Management team to enhance the post-launch technical performance of a leading e-commerce platform, driving significant operational and strategic impr...
3 weeks ago
$88K - $105K *
Discover your potential while enhancing product data accuracy and governance. In this role, you'll lead data management initiatives, ensure ERP integrity, and collaborate with cross-functional teams t...
Reposted 3 weeks ago
Sr. Technical Business Analyst
$110K - $130K *
Accelerate organizational growth by leading the business analysis team and bridging technical solutions with business objectives. Drive strategic initiatives, mentor analysts, and champion process imp...
Reposted yesterday
[Remote] Senior Site Reliability Developer- USC Required
$91K - $187K *
Unlock reliability and innovation as a Site Reliability DevOps Engineer. Drive architecture, optimize performance, and automate deployment across teams, ensuring seamless experiences and operational e...
Reposted 1 week ago
Enterprise Sales Engineer - Central
$200K - $225K *
Unlock customer value by leveraging your technical expertise to guide enterprises in making informed decisions. Collaborate with sales teams to drive growth and cultivate relationships, ensuring align...
2 weeks ago
$120K - $150K *
Drive transformative sales strategies by engaging enterprise clients in complex integration solutions, fostering relationships, and exceeding performance metrics to elevate digital innovation across v...
1 week ago
Lead Systems Engineer - Design
$120K - $144K *
Shape the future of building automation systems as a Lead Systems Engineer, driving project leadership in complex BAS and EPMS designs for data centers. Collaborate with teams, manage resources, and e...
1 week ago
$201K - $335K *
Partner with us to drive customer success and adoption of our innovative solutions. As a key technical resource, engage with enterprise clients, deliver expert support, orchestrate onboarding, and cul...
1 week ago
Account Executive, Mid Market | DX
$80K - $105K *
Develop strategic relationships with key customers to enhance developer productivity and drive business success. Collaborate across teams to ensure customer satisfaction while managing a high volume o...
3 weeks ago
Bilingual T-SQL Programmer (100% remote)
$58K - $107K *
Advance data integration by programming T-SQL transformations for client projects. Collaborate with teams to ensure quality solutions, support clients, and adhere to project deadlines within a flexibl...
Yesterday
Senior Cloud Infrastructure Engineer
$110K - $118K *
Transform infrastructure resilience as you design and maintain cloud systems across AWS, Azure, and GCP environments. Handle disaster recovery, security compliance, and CI/CD automation to ensure opti...
Today
Senior Cloud Infrastructure Engineer
$110K - $117K *
Lead the charge in transforming cloud infrastructure to enhance our digital health platforms. Collaborate with teams to design, implement, and optimize secure, scalable solutions while ensuring effici...
4 weeks ago
Senior Analyst, Customer Success Operations
$99K - $110K *
Lead the transformation of Customer Success Operations, using your expertise to enhance reporting, drive strategic initiatives, and collaborate cross-functionally. This role requires analytical skills...
Reposted 6 days ago
$120K *
Unlock new opportunities by driving growth in the insurance tech space. Collaborate with clients to enhance their operations while achieving sales targets. Join a dynamic team redefining the industry...
Yesterday
Named Account Executive - New England
$140K - $160K *
Lead the charge in expanding revenue streams and acquiring new enterprise accounts. Own the sales cycle by collaborating with cross-functional teams, maintaining customer relations, and driving key ac...
1 week ago
$110K - $130K *
Champion automated testing excellence by overseeing QA standards, driving cross-functional collaboration, and ensuring robust software quality throughout the life cycle, from development to deployment...
1 week ago
Technical Consultant, Enterprise, Oracle Cloud
$110K - $130K *
Unlock potential by partnering with Enterprise customers to deliver tailored Oracle Cloud solutions, enhancing partnerships through technical and financial expertise, while driving product innovation...
2 weeks ago
$120K - $145K *
Lead the charge in designing and automating cloud infrastructures across AWS, Azure, and GCP. Empower clients to drive cloud adoption through secure, scalable solutions, and mentor teams while enhanci...
Reposted yesterday
Strategic Client Executive III, NA - West Region - Remote
$90K - $195K *
Transform the strategic direction of National Accounts, managing growth and profitability through valued client relationships while enhancing customer service delivery and executing tailored business...
Reposted 1 week ago
Engineer III, Hardware Development (Remote)
$120K - $180K *
Unlock your potential as a Hardware Systems Engineer, driving innovation in server technologies and ensuring hardware reliability through validation testing and automation. Collaborate cross-functiona...
6 days ago
Senior Solutions Director, Cloud (Req# 1360)
$175K - $225K *
Drive innovation and growth as a leader in cloud solutions strategy, leveraging market insights and cross-functional collaboration to deliver impactful services that enhance customer success and profi...
6 days ago
Software Engineer III (Remote)
$103K - $162K *
Join us to design and develop innovative AI solutions for a complex benefits ecosystem. Collaborate with cross-functional teams and contribute to impactful projects while mentoring junior engineers on...
Reposted 2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.