Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$75K - $95K *

Unlock your potential by collaborating with a dynamic team to enhance mission-critical communication systems while ensuring seamless upgrades and customer engagement in the field...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Champion a team of Business Analysts by driving business analysis initiatives, defining project requirements, and collaborating with stakeholders to enhance product delivery and align strategic goals...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$113K - $119K *

Join a dynamic team as a DevOps Engineer, enhancing automation and deployment processes using Azure DevOps, Jenkins, and CI/CD tools while collaborating with development teams to ensure efficient code...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$99K - $164K *

Solve complex technical issues as a key player in end-user support, collaborating across teams to enhance system performance and ensure seamless service restoration in a dynamic IT environment...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Champion the delivery of AI and automation solutions, owning execution, architecture integrity, and success metrics while ensuring compliance and innovation across high-impact projects in a collaborat...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Optimize connectivity by designing and securing enterprise networks, collaborating across teams to enhance performance and resilience in diverse environments while ensuring compliance and a proactive...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$106K - $169K *

Join a dynamic team to drive enterprise technology solutions, ensuring scalable and adaptive infrastructures for clients. Utilize your technical expertise to influence business adaptations and thrive...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$149K - $249K *

Join a team that's driving digital transformation for enterprise clients, shaping the future of workspace solutions. Forge strong relationships with IT leaders, influence product development, and deli...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $220K *

Champion the architecture and implementation of complex ServiceNow solutions, leading governance and technical direction for enterprise-scale CMDB solutions. Drive best practices and collaborate with...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $120K *

Collaborate with cross-functional teams to enhance clinical trial enrollment, analyze data, and optimize processes. Build strong relationships with stakeholders to support innovative treatment advance...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$84K - $111K *

Join a dynamic team to drive system implementations and client training in Treasury. Shape seamless operations through relationship management and project leadership while maintaining high delivery st...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$220K - $375K *

Drive business growth by establishing relationships with key enterprise clients. Cultivate opportunities in a B2B software environment, managing complex sales cycles and delivering innovative solution...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that's shaping the future of information security by leveraging your expertise in RSA Archer and security frameworks to effectively manage and assess risks within a dynamic environment tha...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$189K - $351K *

Unlock potential by leading account strategies, driving sales, and strengthening client relationships with major enterprises while managing the complete sales cycle from prospecting to closure in a co...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$90K - $130K *

Transform client relationships and drive net-new revenue in a fast-paced environment by managing the full sales lifecycle and collaborating across teams to close complex ServiceNow service opportuniti...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $155K *

Join a team that drives customer success by delivering strategic guidance and insights. You'll collaborate cross-functionally to enhance customer experience and optimize solutions, ensuring value real...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$175K - $285K *

Lead high-impact product initiatives, driving strategy and execution across cross-functional teams. Collaborate to shape AI and data-focused products, delivering measurable customer value while mainta...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Transform customer experiences by guiding healthcare organizations in maximizing product value, fostering relationships, and driving adoption & growth through strategic insights and data-driven soluti...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Transform connectivity across multiple data centers by leading integration efforts, ensuring standardization, mitigating risk, and delivering projects on schedule while fostering collaboration with cr...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $120K *

Unlock potential by leveraging your expertise in Epic systems to enhance workflows and support clinical operations. Collaborate with teams to ensure timely EMR maintenance, training, and project imple...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$223K - $253K *

Drive success by cultivating relationships with high-value customers, crafting strategic sales plans, and collaborating with cross-functional teams to boost enterprise sales and exceed client expectat...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $120K *

Transform healthcare operations by optimizing Epic systems through collaboration with technical and project management teams, driving data-driven solutions to enhance workflows and patient outcomes in...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$190K - $240K *

Join a dynamic team as you partner with account managers to drive cybersecurity transformation initiatives. Leverage your technical expertise to design solutions that meet customer needs and build tru...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $130K *

Join a team that's integral to driving sales growth through technological expertise and collaboration. You will support diverse pre- and post-sales initiatives while engaging with clients in Southern...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$135K - $150K *

Lead the charge in revolutionizing service engineering operations. Manage a diverse team, overseeing multiple projects that enhance system performance and reliability, while driving innovative solutio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.