Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$120K - $145K *

Elevate your career as a senior technical program leader, driving complex initiatives and enhancing carrier engagement. Leverage your expertise to unite cross-functional teams and deliver impactful bu...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Grow your career with this dynamic role overseeing data collection programs. Drive operational excellence and client satisfaction while managing delivery execution, financials, and cross-functional te...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Grow your career with a leading provider of cloud tax software, leveraging your expertise to drive revenue growth, engage with C-Suite clients, and manage complex sales cycles on a global scale throug...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $257K *

Contribute to driving innovation in the data storage sector as a technical expert, crafting tailored solutions to elevate customer success, collaborating with sales, and leading technical presentation...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $160K *

Lead enterprise sales initiatives to drive revenue growth through strategic client engagement and relationship management in the cybersecurity sector, ensuring exceptional outcomes and ongoing partner...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$83K *

Join a dynamic team as you lead onboarding and enablement initiatives, ensuring impactful training events and sustained growth within the revenue organization. Collaborate cross-functionally to delive...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Transform sales enablement through strategic curriculum development, comprehensive training, and effective asset creation, directly impacting pipeline growth and sales success across the organization...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$121K - $225K *

Join us to design and implement scalable technical solutions, guiding enterprise transformations through collaboration and clear communication at all levels of organization, ensuring quality and adher...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Transform the client’s Atlassian ecosystem by driving platform administration, enhancing user experience, and supporting enterprise initiatives while ensuring governance, compliance, and operational e...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$135K - $145K *

Innovate your career by leading a team of developers in building modern, secure web applications. Drive technical design and delivery while mentoring talent and collaborating across teams, ensuring hi...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $240K *

Transform customer engagement by deploying innovative AI solutions, guiding installations, and crafting tailored integrations while enhancing product tools based on real-world usage and feedback for s...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of software solutions by developing and guiding teams in delivering high-quality technical designs for Dynamics 365 CRM. Collaborate with stakeholders to understand needs and ensure e...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Partner with us to transform healthcare through AI and automation. Serve as a trusted advisor, aiding payer organizations in optimizing operations and enhancing member experiences. Collaborate with ex...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$101K - $183K *

Lead the charge in redefining enterprise sales by developing tailored strategies that foster long-term relationships with clients, driving engagement with decision-makers to close high-value deals and...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$146K - $234K *

Pioneer the transformation of cloud-based products and services, ensuring they meet federal standards. Lead cross-functional teams to optimize user-centered solutions for a complex stakeholder environ...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $165K *

Empower growth by leading AWS partner enablement initiatives, enhancing AI adoption, and driving measurable success across sales and customer success teams. Foster key relationships and optimize learn...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Drive innovation by designing and implementing advanced AI capabilities, optimizing agent performance, and evaluating AI systems. Collaborate across engineering teams to enhance platform effectiveness...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Empower a high-performing Sales Engineering team by leading development, supporting SMB solutions, and driving performance. Ensure effective customer engagement and foster a collaborative environment...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$92K - $139K *

Empower enterprise account success by fostering partnerships, driving product adoption, and analyzing user insights to enhance customer experience. Collaborate as a subject matter expert to ensure cus...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$76K - $114K *

Lead advanced technical service for analytical instrumentation in a field-based role, delivering support for Chromatography and Mass Spectrometry solutions while fostering strong customer relationship...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $110K *

Lead the charge in designing and deploying innovative wellbeing engagement strategies for 1,000+ SMB clients. Drive digital campaigns, analyze data insights, and collaborate cross-functionally to enha...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$127K - $236K *

Transform customer success outcomes by leading a team of engineers to drive value, improve resilience, and expand adoption through strategic planning and hands-on execution in cloud and data protectio...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $160K *

Transform high-availability systems as a Site Reliability Engineer, enhancing cloud infrastructure and automating processes to improve resilience and minimize downtime. Collaborate with software and o...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $110K *

Drive technical evaluations of reimbursement projects, ensuring compliance and feasibility while collaborating with cross-functional teams to advance strategic recycling and operational priorities...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Shape the future of naval operations by managing multidisciplinary projects, deploying software solutions, and providing expert support for system applications across all platforms onboard and ashore...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.