Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$150K - $250K *
Join a dynamic team to provide expert cybersecurity solutions, collaborating with clients to understand security needs and develop innovative services. Leverage your cloud security knowledge to enhanc...
1 week ago
$90K - $120K *
Elevate your career by designing and implementing high-impact automated test scripts. Play a key role in optimizing software development processes through meticulous planning, strategic test execution...
2 days ago
Global Service Transition & Global Test Lead (ST Analyst II).
$90K - $120K *
Empower global operations as you lead seamless service transitions and testing initiatives. Collaborate with teams worldwide, ensuring compliance and quality standards are met for operational readines...
1 week ago
REMOTE Technical Project Manager
$90K - $130K *
Unlock potential by leading cloud infrastructure projects that drive innovation and ensure timely delivery while collaborating with diverse technical teams to meet enterprise architectural and securit...
Today
Account Executive New Logo Acquisition, GBS Large Enterprise (HR Practice)
$102K - $147K *
Shape the future of business development by driving new client acquisition within large enterprises, managing full sales cycles and fostering C-suite relationships to consistently meet sales targets a...
Reposted 2 weeks ago
$120K - $150K *
Shape the future of cloud security by designing and securing complex cloud environments across GCP, Azure, and AWS, while providing strategic guidance and enhancing compliance for clients with a focus...
Reposted 1 week ago
Senior Account Manager - Remote
$91K - $163K *
Lead the charge in managing and enhancing client relationships, ensuring top-tier service delivery while navigating complex operational challenges and driving client satisfaction through proactive sol...
Yesterday
$100K - $130K *
Unlock potential by leading advanced EMT modeling and power system studies. Collaborate with leadership to enhance energy strategy while mentoring junior engineers and delivering quality results for c...
4 days ago
$143K - $179K *
Unlock potential by shaping the developer experience across multiple products. Engage with diverse teams to improve tools and resources, while creating impactful content and fostering understanding fo...
3 weeks ago
Account Executive, Regional (Canada)
$80K - $120K *
Transform business growth by driving revenue through strategic account management and solution selling. Collaborate cross-functionally to meet quarterly sales goals and enhance customer relationships...
Reposted 5 days ago
$191K - $239K *
Join a team that's revolutionizing developer engagement. As a key contributor, you'll enhance the developer experience for our expanding product suite, creating tools, content, and connectivity soluti...
3 weeks ago
$80K - $100K *
Pioneer growth by managing an Enterprise territory, driving sales, and building relationships to convert leads into clients. Leverage your expertise in full-cycle sales to achieve targets and expand o...
3 weeks ago
Enterprise Account Executive (Remote)
$80K - $130K *
Grow your career by driving strategic sales initiatives with executive clients. Utilize your consultative approach to forge meaningful partnerships, generate new business, and lead collaborative effor...
3 weeks ago
Enterprise Account Executive (Remote)
$80K - $130K *
Transform client relationships through consultative selling, driving growth and innovation at the executive level. Collaborate within a dynamic team environment to unlock new business opportunities an...
3 weeks ago
Account Executive (TX - El Paso)
$80K - $120K *
Empower your career as you drive B2B sales, manage relationships, and close deals in a dynamic environment. Utilize your consultative skills to excel in a remote position that requires effective terri...
1 week ago
Senior Pre-sales Solution Engineer (AV/IT) - Dallas, TX
$85K - $144K *
Solve B2B challenges as a Solutions Engineer, leveraging AV/IT expertise to create tailored solutions. Engage clients, understand their needs, and drive business growth through strategic education and...
Reposted 1 week ago
Senior Pre-sales Solution Engineer (AV/IT) - Dallas, TX
$85K - $144K *
Unlock your potential by partnering with B2B clients to deliver tailored AV/IT solutions. Leverage your technical acumen and strategic insight to drive growth, enhance customer experiences, and meet s...
Reposted 1 week ago
Senior Account Director, Business Development (Real World Evidence) US -East Coast
$120K - $150K *
Elevate business growth through strategic sales and consultative partnerships, driving success in clinical research services. Collaborate with pharma and biotech leaders to enhance global health while...
3 days ago
Account Executive III, Tier 1 Banking Vertical, East (R-19298)
$141K - $238K *
Drive long-term success by leveraging expertise to manage and expand high-value client relationships while delivering tailored solutions and exceeding revenue objectives. Become a trusted advisor and...
1 week ago
Senior Director of Professional Services
$120K - $150K *
Drive the transformation of professional services by leading teams in modernizing state implementations and fostering client relationships. Own the quality and efficiency of delivery across diverse se...
1 week ago
$80K - $110K *
Partner with us to enhance our platform and develop innovative solutions. In this entry-level role, you will work on web applications, maintain code, and collaborate with teams to drive project succes...
2 weeks ago
Principal Solution Software Engineer
$120K - $150K *
Transform product vision into actionable technical specifications while fostering collaboration across teams. Drive strategic solutions and integrations on a scalable platform, ensuring clarity and op...
Reposted 2 weeks ago
$90K - $130K *
Pioneer automation in the mainframe arena while mentoring a skilled team. Drive efficiency through Ansible expertise, ensuring optimal system performance and seamless operational workflows...
Reposted 4 days ago
$90K - $130K *
Help us drive new business and expand our reach across enterprise finance organizations by managing the full sales cycle. Collaborate with teams to refine our approach and influence product direction...
Reposted 1 week ago
$100K - $110K *
Shape the future by managing complex customer deployments, ensuring successful integration and collaboration across teams. Engage with stakeholders to drive project success in a trusted, dynamic envir...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.