Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr Technical Program Management - Carrier Engagement Team
$120K - $145K *
Elevate your career as a senior technical program leader, driving complex initiatives and enhancing carrier engagement. Leverage your expertise to unite cross-functional teams and deliver impactful bu...
5 days ago
Program Manager, Onsite Data Collection
$110K - $130K *
Grow your career with this dynamic role overseeing data collection programs. Drive operational excellence and client satisfaction while managing delivery execution, financials, and cross-functional te...
2 weeks ago
$120K - $150K *
Grow your career with a leading provider of cloud tax software, leveraging your expertise to drive revenue growth, engage with C-Suite clients, and manage complex sales cycles on a global scale throug...
2 weeks ago
Senior Pre-Sales Systems Engineer, SLED (Sacramento)
$171K - $257K *
Contribute to driving innovation in the data storage sector as a technical expert, crafting tailored solutions to elevate customer success, collaborating with sales, and leading technical presentation...
3 weeks ago
Enterprise Account Executive, Southeast
$120K - $160K *
Lead enterprise sales initiatives to drive revenue growth through strategic client engagement and relationship management in the cybersecurity sector, ensuring exceptional outcomes and ongoing partner...
2 days ago
Revenue Enablement Program Manager - CONTRACTOR
$83K *
Join a dynamic team as you lead onboarding and enablement initiatives, ensuring impactful training events and sustained growth within the revenue organization. Collaborate cross-functionally to delive...
2 weeks ago
$110K - $130K *
Transform sales enablement through strategic curriculum development, comprehensive training, and effective asset creation, directly impacting pipeline growth and sales success across the organization...
1 week ago
$121K - $225K *
Join us to design and implement scalable technical solutions, guiding enterprise transformations through collaboration and clear communication at all levels of organization, ensuring quality and adher...
2 weeks ago
Associate Staff Engineer - Atlassian Platform Administrator
$90K - $110K *
Transform the client’s Atlassian ecosystem by driving platform administration, enhancing user experience, and supporting enterprise initiatives while ensuring governance, compliance, and operational e...
Yesterday
$135K - $145K *
Innovate your career by leading a team of developers in building modern, secure web applications. Drive technical design and delivery while mentoring talent and collaborating across teams, ensuring hi...
Reposted 2 weeks ago
$175K - $240K *
Transform customer engagement by deploying innovative AI solutions, guiding installations, and crafting tailored integrations while enhancing product tools based on real-world usage and feedback for s...
Reposted 1 week ago
$110K - $130K *
Shape the future of software solutions by developing and guiding teams in delivering high-quality technical designs for Dynamics 365 CRM. Collaborate with stakeholders to understand needs and ensure e...
2 weeks ago
Sales Engineer - Healthcare - Payor
$110K - $130K *
Partner with us to transform healthcare through AI and automation. Serve as a trusted advisor, aiding payer organizations in optimizing operations and enhancing member experiences. Collaborate with ex...
4 weeks ago
Client Partner, Enterprise Sales
$101K - $183K *
Lead the charge in redefining enterprise sales by developing tailored strategies that foster long-term relationships with clients, driving engagement with decision-makers to close high-value deals and...
Reposted 1 week ago
$146K - $234K *
Pioneer the transformation of cloud-based products and services, ensuring they meet federal standards. Lead cross-functional teams to optimize user-centered solutions for a complex stakeholder environ...
Reposted 2 days ago
Strategic Partner Enablement Lead, AWS
$150K - $165K *
Empower growth by leading AWS partner enablement initiatives, enhancing AI adoption, and driving measurable success across sales and customer success teams. Foster key relationships and optimize learn...
3 weeks ago
$135K - $160K *
Drive innovation by designing and implementing advanced AI capabilities, optimizing agent performance, and evaluating AI systems. Collaborate across engineering teams to enhance platform effectiveness...
3 weeks ago
Manager, SMB Sales Engineering
$100K - $120K *
Empower a high-performing Sales Engineering team by leading development, supporting SMB solutions, and driving performance. Ensure effective customer engagement and foster a collaborative environment...
2 weeks ago
Sr. Pro Product Specialist, Convex
$92K - $139K *
Empower enterprise account success by fostering partnerships, driving product adoption, and analyzing user insights to enhance customer experience. Collaborate as a subject matter expert to ensure cus...
1 week ago
Field Service Engineer III Chromatography/Mass Spectrometry (Western Canada REMOTE)
$76K - $114K *
Lead advanced technical service for analytical instrumentation in a field-based role, delivering support for Chromatography and Mass Spectrometry solutions while fostering strong customer relationship...
2 weeks ago
Wellbeing Engagement Manager (SMB)
$95K - $110K *
Lead the charge in designing and deploying innovative wellbeing engagement strategies for 1,000+ SMB clients. Drive digital campaigns, analyze data insights, and collaborate cross-functionally to enha...
Yesterday
Senior Manager, AMERs Customer Success
$127K - $236K *
Transform customer success outcomes by leading a team of engineers to drive value, improve resilience, and expand adoption through strategic planning and hands-on execution in cloud and data protectio...
Reposted 5 days ago
$130K - $160K *
Transform high-availability systems as a Site Reliability Engineer, enhancing cloud infrastructure and automating processes to improve resilience and minimize downtime. Collaborate with software and o...
Reposted 2 weeks ago
Senior Analyst - Technical Project, National Reimbursement
$92K - $110K *
Drive technical evaluations of reimbursement projects, ensuring compliance and feasibility while collaborating with cross-functional teams to advance strategic recycling and operational priorities...
3 weeks ago
$110K - $130K *
Shape the future of naval operations by managing multidisciplinary projects, deploying software solutions, and providing expert support for system applications across all platforms onboard and ashore...
2 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.