Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sales Engineer Named Enterprise
$110K - $130K *
Join a dynamic team of experts in cybersecurity, playing a crucial role in pre-sales, technical support, and customer relations. Elevate business outcomes by delivering innovative networking solutions...
4 weeks ago
$93K - $114K *
Deliver top-notch IT support to enhance employee productivity and satisfaction. Troubleshoot technical issues via phone, email, and chat, ensuring efficient access to tools and systems while maintaini...
2 days ago
$110K - $130K *
Drive customer satisfaction and technical excellence as a senior NEC support engineer, managing complex voice solutions, mentoring teams, and enhancing mission-critical systems across diverse environm...
1 week ago
$85K - $105K *
Shape innovative solutions by partnering with sales teams to design scalable, client-oriented technologies that enhance business success and ensure seamless implementation and long-term adoption acros...
2 weeks ago
Sales Engineer - Data Center Infrastructure
$110K - $130K *
Lead technical sales engagements for major hyperscale and AI tenants, translating business objectives into scalable data center solutions while collaborating across multiple teams to ensure feasibilit...
1 week ago
Customer Success Engineer - Commercial
$140K - $160K *
Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...
Reposted yesterday
$67K - $144K *
Take ownership of innovative solutions as you bridge business and technology, collaborating with teams to deliver seamless integrations. Your role will enhance client relationships, drive revenue, and...
Reposted 1 week ago
$126K - $210K *
Pioneer reliability engineering in a global SRE team focused on government cloud environments. Own platform architecture, develop documentation, and implement high availability practices to enhance ou...
3 weeks ago
Account Executive, Enterprise - New England
$120K - $172K *
Accelerate progress at a leading cloud security firm by forging key relationships, developing strategic account plans, and collaborating with teams to deliver customized solutions for enterprise clien...
2 weeks ago
Enterprise Select Implementation Consultant - ET/CT Zone
$100K - $151K *
Transform customer experiences by guiding enterprise clients through successful IoT deployments. Collaborate cross-functionally to maximize value and drive advocacy, all while embodying cultural princ...
1 week ago
Enterprise Service Management (ESM) Solution Architect
$140K - $160K *
Unlock potential by guiding organizations through digital transformation. You'll design scalable service management solutions, collaborate with diverse teams, and blend architecture with technical lea...
4 weeks ago
$134K - $180K *
Join our team to collaborate with sales and demonstrate innovative security solutions, identifying and solving customer challenges while managing technical insights and driving customer engagement in...
1 week ago
Account Executive (Remote - U.S. Nationwide)
$100K - $120K *
Shape the future of client relationships by driving acquisitions and strategic sales cycles. Utilize technology solutions for digital transformation while fostering trust and collaboration across indu...
2 weeks ago
$90K - $110K *
Join a team that's dedicated to enhancing customer success through technical insight, resolving complex escalations, and ensuring seamless implementation handoffs. Elevate your expertise by driving pr...
4 weeks ago
Account Executive - Enterprise (Tennessee)
$91K - $194K *
Empower your career by driving customer engagement and revenue growth through strategic sales initiatives. Foster strong client relationships and collaborate with teams to exceed targets in a dynamic...
1 month ago
$80K - $95K *
Join our dynamic team to develop strategic business opportunities in specialized logistics, focusing on building long-term partnerships and enhancing our presence in the transportation and supply chai...
6 days ago
$150K - $250K *
Drive customer success by integrating diverse cloud infrastructures into Vantage. Collaborate closely with engineering teams to facilitate seamless technical solutions and translate insights into acti...
1 month ago
Strategic Accounts Sales Engineer (Remote)
$140K - $160K *
Analyze complex engineering challenges and deliver tailored solutions to strategic enterprise accounts. Partner with sales teams to drive growth, provide technical leadership, and engage with customer...
Reposted 1 week ago
Sales Engineer, Majors Enterprise
$110K - $130K *
Engage enterprise stakeholders as a trusted advisor, driving cybersecurity transformations. Collaborate on solution strategies, deliver impactful presentations, and ensure alignment of evolving needs...
3 weeks ago
Solution Engineer - Employer Services & HR Tech
$135K - $165K *
Unlock potential by serving as a technical lead and solution architect, collaborating with sales teams to deliver complex HR technology solutions. Drive compliance efficiency and demonstrate ROI to ex...
1 week ago
$80K - $95K *
Innovate client onboarding by executing technical projects across hybrid and cloud infrastructures. Collaborate with teams to ensure excellence in deployments while enhancing client satisfaction and f...
4 days ago
Senior Solutions Engineer, Observe
$135K - $160K *
Shape technical sales strategies by leveraging your engineering expertise to showcase our innovative observability solutions, influence prospective clients, and drive successful sales outcomes through...
Yesterday
Principal Site Reliability Engineer - Remote
$134K - $230K *
Drive the evolution of reliability platforms by leveraging AI and modern SRE practices. Enhance operational resilience and incident response workflows, while mentoring engineers to achieve next-level...
Today
$85K - $102K *
Join a team that's pivotal in driving process modernization and integration across projects. Use your technical skills to facilitate group coordination, improve efficiency, and support project teams i...
Yesterday
Program Management Office Analyst III
$88K - $105K *
Help us enhance software development quality by providing critical technical and administrative oversight. This role involves reviewing work products, coordinating with management, and supporting proj...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.