Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Join a dynamic team of experts in cybersecurity, playing a crucial role in pre-sales, technical support, and customer relations. Elevate business outcomes by delivering innovative networking solutions...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$93K - $114K *

Deliver top-notch IT support to enhance employee productivity and satisfaction. Troubleshoot technical issues via phone, email, and chat, ensuring efficient access to tools and systems while maintaini...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive customer satisfaction and technical excellence as a senior NEC support engineer, managing complex voice solutions, mentoring teams, and enhancing mission-critical systems across diverse environm...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$85K - $105K *

Shape innovative solutions by partnering with sales teams to design scalable, client-oriented technologies that enhance business success and ensure seamless implementation and long-term adoption acros...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead technical sales engagements for major hyperscale and AI tenants, translating business objectives into scalable data center solutions while collaborating across multiple teams to ensure feasibilit...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$140K - $160K *

Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...

US-AnywhereRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$67K - $144K *

Take ownership of innovative solutions as you bridge business and technology, collaborating with teams to deliver seamless integrations. Your role will enhance client relationships, drive revenue, and...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $210K *

Pioneer reliability engineering in a global SRE team focused on government cloud environments. Own platform architecture, develop documentation, and implement high availability practices to enhance ou...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $172K *

Accelerate progress at a leading cloud security firm by forging key relationships, developing strategic account plans, and collaborating with teams to deliver customized solutions for enterprise clien...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $151K *

Transform customer experiences by guiding enterprise clients through successful IoT deployments. Collaborate cross-functionally to maximize value and drive advocacy, all while embodying cultural princ...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Unlock potential by guiding organizations through digital transformation. You'll design scalable service management solutions, collaborate with diverse teams, and blend architecture with technical lea...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $180K *

Join our team to collaborate with sales and demonstrate innovative security solutions, identifying and solving customer challenges while managing technical insights and driving customer engagement in...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Shape the future of client relationships by driving acquisitions and strategic sales cycles. Utilize technology solutions for digital transformation while fostering trust and collaboration across indu...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Join a team that's dedicated to enhancing customer success through technical insight, resolving complex escalations, and ensuring seamless implementation handoffs. Elevate your expertise by driving pr...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$91K - $194K *

Empower your career by driving customer engagement and revenue growth through strategic sales initiatives. Foster strong client relationships and collaborate with teams to exceed targets in a dynamic...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join our dynamic team to develop strategic business opportunities in specialized logistics, focusing on building long-term partnerships and enhancing our presence in the transportation and supply chai...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Transportation

$150K - $250K *

Drive customer success by integrating diverse cloud infrastructures into Vantage. Collaborate closely with engineering teams to facilitate seamless technical solutions and translate insights into acti...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $160K *

Analyze complex engineering challenges and deliver tailored solutions to strategic enterprise accounts. Partner with sales teams to drive growth, provide technical leadership, and engage with customer...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Engage enterprise stakeholders as a trusted advisor, driving cybersecurity transformations. Collaborate on solution strategies, deliver impactful presentations, and ensure alignment of evolving needs...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $165K *

Unlock potential by serving as a technical lead and solution architect, collaborating with sales teams to deliver complex HR technology solutions. Drive compliance efficiency and demonstrate ROI to ex...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Innovate client onboarding by executing technical projects across hybrid and cloud infrastructures. Collaborate with teams to ensure excellence in deployments while enhancing client satisfaction and f...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Shape technical sales strategies by leveraging your engineering expertise to showcase our innovative observability solutions, influence prospective clients, and drive successful sales outcomes through...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $230K *

Drive the evolution of reliability platforms by leveraging AI and modern SRE practices. Enhance operational resilience and incident response workflows, while mentoring engineers to achieve next-level...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$85K - $102K *

Join a team that's pivotal in driving process modernization and integration across projects. Use your technical skills to facilitate group coordination, improve efficiency, and support project teams i...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Help us enhance software development quality by providing critical technical and administrative oversight. This role involves reviewing work products, coordinating with management, and supporting proj...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.