Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $145K *

Join a dynamic team to enhance customer growth in the automotive SaaS sector. Build strong relationships, leverage data insights, and drive customer success while collaborating across teams to shape i...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $158K *

Shape the future of cloud solutions by driving sales and fostering partnerships. Collaborate with AWS teams to create tailored business solutions and enhance customer satisfaction, all while managing...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Advance your career by delivering critical AV solutions onsite, engaging directly with customers and partners. Utilize your expertise in AV over IP technologies while managing diverse projects in fast...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$200K - $240K *

Elevate enterprise security by collaborating with sales to design tailored cybersecurity solutions. Engage C-level executives, lead assessments, and drive transformational initiatives across complex e...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$93K - $137K *

Partner with us to optimize industrial water treatment programs, enhancing system performance and customer relationships through expertise in troubleshooting and technical management. Drive continuous...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $130K *

Join a dynamic team to deliver innovative AI solutions, collaborating with experts to integrate cutting-edge technology in enterprise contact centers, enhancing customer experiences through real-time...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$78K - $110K *

Engage with high-profile clients as a trusted partner, driving success through relationship building, strategic solutions, and customer advocacy. Own the full customer lifecycle, ensuring top-notch ex...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$164K - $235K *

Lead the charge in enhancing Zero Trust Browser solutions through technical expertise and strategic product ownership, fostering collaboration with sales and engineering to drive customer success and...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$164K - $235K *

Join a team that provides technical leadership for innovative browser security solutions, guiding product success across the sales lifecycle while collaborating with sales and engineering to enhance Z...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Join a team that's pivotal in driving technical solutions during the sales cycle, enhancing customer engagement and satisfaction through expert support and training in cutting-edge networking technolo...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Accelerate success as a technical leader in pre-sales and post-sales support, guiding enterprise clients through the technical landscape, showcasing products, and ensuring seamless integration to enha...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $140K *

Manage complex technical escalations for VMstore products, providing expert resolution and preventing issues in high-pressure environments, while advocating for customer needs to engineering and ensur...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $109K *

Contribute to innovative solutions by providing advanced remote support and expertise for complex security and life safety systems, ensuring optimal performance and high customer satisfaction througho...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$247K - $409K *

Shape our Global TELCO strategy by driving impactful software asset management programs that enhance customer engagement, ensure subscription integrity, and unlock new revenue opportunities across div...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$90K - $130K *

Drive growth by hunting for new AI business, expanding adoption of AI solutions, and fostering strategic relationships across sectors. You will lead the full sales cycle, aligning opportunities with c...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$137K - $190K *

Build secure and scalable cloud environments by leading cloud security initiatives, enhancing security posture, mitigating risks, and fostering collaboration across infrastructure and engineering team...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Take ownership of network support for Navy afloat systems. Collaborate with military and government personnel to resolve issues, enhance connectivity, and deliver IT solutions on board ships. Ensure h...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $268K *

Invent innovative solutions as a Software Engineer, enhancing TAK Product Center through advanced Elasticsearch configurations and driving user-centric applications across key platforms while collabor...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $160K *

Elevate business relationships by showcasing solutions and insights while driving customer outcomes. Collaborate with partners and deliver compelling demonstrations to enhance sales success and indust...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$168K - $240K *

Join a high-impact team as a technical partner, bridging complex solutions with business goals. Utilize your expertise in cybersecurity and networking to drive success in the public sector, ensuring c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $120K *

Launch operational efficiencies by bridging gaps between Engineering and Customer Experience. Diagnose complex issues, execute backend fixes, and enhance production support using AI and API technologi...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$128K - $183K *

Tackle complex challenges as a Commercial Sales Engineer, delivering tailored technical solutions and presentations to customers while collaborating closely with sales teams to ensure alignment with c...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Take ownership of public sector accounts to drive cybersecurity sales growth. Leverage strategic insights and consultative selling to build lasting relationships and close deals in the Southeastern re...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$108K - $148K *

Engage your expertise to set up and deploy advanced AIX Analytics solutions, providing critical support and leadership across teams while optimizing data collection and operational models, influencing...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Elevate your career by partnering with us to deliver innovative solutions. Utilize your technical skills and customer service orientation to support sales goals and enhance the CDP platform, driving v...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.