Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$137K - $165K *

Join a team that's redefining security engineering, leading impactful assessments and innovative enhancements with cutting-edge technology. Your expertise will fortify systems against evolving challen...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Drive clinical monitoring and site management excellence by conducting remote or on-site visits, ensuring compliance, and managing documentation and communication effectively to safeguard subjects’ ri...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$130K - $180K *

Transform client success by leading complex multi-million-dollar solutions. Engage with technology leaders to craft innovative strategies, orchestrate design, and deliver exceptional value through tec...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $180K *

Shape the future of enterprise solutions by leading large-scale digital transformations and crafting multi-million dollar strategies. Collaborate with diverse teams and leverage cutting-edge technolog...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$186K - $242K *

Lead a high-performing engineering team to innovate user experience and platform functionality, incorporating AI while driving strategic initiatives that align with business goals in a fast-paced, col...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $120K *

Transform business needs into efficient technical solutions by designing, implementing, and testing systems while ensuring security and performance. Partner with stakeholders to facilitate seamless co...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $170K *

Drive customer success and revenue growth by engaging enterprise clients. Build strategic relationships, develop tailored business solutions, and lead large transactions in a dynamic sales environment...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Advance your career with a leading engineering team, embracing complex geotechnical challenges and expanding leadership roles across coastal and waterfront development projects nationwide...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$150K - $200K *

Take ownership of the recruitment lifecycle for technology roles, engaging clients and mentoring teams to streamline processes and achieve placement success while optimizing candidate experiences thro...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Staffing

$100K - $130K *

Engage in innovative full-stack development for automotive software, enhancing painting processes. Collaborate with a dynamic team to unify codebases and utilize modern technologies in a flexible remo...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Lead the charge in delivering exceptional technical support for VoIP systems across retail environments. Collaborate with teams to ensure seamless deployment and troubleshoot issues effectively, enhan...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $120K *

Drive revenue growth by creating and executing strategic sales plans. Manage customer relationships and channel partner activities to maximize opportunities and exceed targets in a dynamic environment...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$93K - $104K *

Partner with us to enhance healthcare operations by leveraging your expertise in Epic Hospital Billing Claims. Engage with stakeholders, manage applications, and drive seamless communication across te...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $130K *

Shape the future of IT services by managing Active Directory, optimizing Group Policies, and supporting hardware and software solutions for government clients, ensuring seamless digital transformation...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $130K *

Engage in the installation and management of SAP systems while ensuring optimal performance, reliability, and security across diverse platforms for enterprise applications, supporting critical busines...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $200K *

Empower your marketing expertise by leading regional initiatives that boost pipeline generation and revenue outcomes. Collaborate closely with sales teams to adapt strategies, execute programs, and dr...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$390K - $416K *

Unlock the potential of enterprise sales by leading a regional team to drive growth and strengthen market presence through strategic relationships and operational excellence. Achieve revenue targets w...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in driving strategic growth by developing tailored sales strategies for government clients, expanding services, and building influential relationships while mentoring internal teams an...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Unlock potential by leading ServiceNow project delivery, enhancing team collaboration, and ensuring successful outcomes. Oversee project lifecycles while aligning stakeholders and managing multiple co...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Join a dynamic team driving transformation in higher education by advising on system-level modernization strategies. Engage with key stakeholders to develop actionable plans that align with institutio...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $150K *

Empower businesses by driving strategic account growth, enhancing customer success, and owning account relationships to close large-scale software deals while aligning with enterprise needs and object...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Champion Client Success as you lead a team to elevate client relationships, drive retention and account growth while managing complex situations with strategic partners. Foster a collaborative environ...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $130K *

Unlock potential by delivering expert cybersecurity guidance and implementing Microsoft security solutions for clients, enhancing their defense strategies and ensuring compliance through specializatio...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Transform governance by engineering automated, measurable release processes. This role involves designing a maturity-based release framework, embedding controls in CI/CD pipelines, and scaling automat...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Join a dynamic team to enhance sales performance through strategic enablement initiatives, coaching, and collaboration. Leverage tools and insights to drive effective processes and support leaders in...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.