Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$137K - $165K *
Join a team that's redefining security engineering, leading impactful assessments and innovative enhancements with cutting-edge technology. Your expertise will fortify systems against evolving challen...
2 weeks ago
$70K - $95K *
Drive clinical monitoring and site management excellence by conducting remote or on-site visits, ensuring compliance, and managing documentation and communication effectively to safeguard subjects’ ri...
Reposted 3 days ago
Enterprise Architect / Solution Executive (Large Deals) - US Remote
$130K - $180K *
Transform client success by leading complex multi-million-dollar solutions. Engage with technology leaders to craft innovative strategies, orchestrate design, and deliver exceptional value through tec...
2 weeks ago
Enterprise Architect / Solution Executive (Large Deals) - US Remote
$130K - $180K *
Shape the future of enterprise solutions by leading large-scale digital transformations and crafting multi-million dollar strategies. Collaborate with diverse teams and leverage cutting-edge technolog...
2 weeks ago
$186K - $242K *
Lead a high-performing engineering team to innovate user experience and platform functionality, incorporating AI while driving strategic initiatives that align with business goals in a fast-paced, col...
Reposted 4 days ago
$80K - $120K *
Transform business needs into efficient technical solutions by designing, implementing, and testing systems while ensuring security and performance. Partner with stakeholders to facilitate seamless co...
2 days ago
$150K - $170K *
Drive customer success and revenue growth by engaging enterprise clients. Build strategic relationships, develop tailored business solutions, and lead large transactions in a dynamic sales environment...
Yesterday
$100K - $130K *
Advance your career with a leading engineering team, embracing complex geotechnical challenges and expanding leadership roles across coastal and waterfront development projects nationwide...
3 weeks ago
$150K - $200K *
Take ownership of the recruitment lifecycle for technology roles, engaging clients and mentoring teams to streamline processes and achieve placement success while optimizing candidate experiences thro...
2 days ago
Senior JavaScript Angular Full-stack Developer
$100K - $130K *
Engage in innovative full-stack development for automotive software, enhancing painting processes. Collaborate with a dynamic team to unify codebases and utilize modern technologies in a flexible remo...
Reposted 2 days ago
Technical Support Engineer - USA, Remote
$70K - $95K *
Lead the charge in delivering exceptional technical support for VoIP systems across retail environments. Collaborate with teams to ensure seamless deployment and troubleshoot issues effectively, enhan...
2 weeks ago
Strategic Account Manager - Japan
$80K - $120K *
Drive revenue growth by creating and executing strategic sales plans. Manage customer relationships and channel partner activities to maximize opportunities and exceed targets in a dynamic environment...
Reposted 6 days ago
Epic Certified Hospital Billing Claims Analyst 5944595
$93K - $104K *
Partner with us to enhance healthcare operations by leveraging your expertise in Epic Hospital Billing Claims. Engage with stakeholders, manage applications, and drive seamless communication across te...
1 month ago
$90K - $130K *
Shape the future of IT services by managing Active Directory, optimizing Group Policies, and supporting hardware and software solutions for government clients, ensuring seamless digital transformation...
4 weeks ago
$90K - $130K *
Engage in the installation and management of SAP systems while ensuring optimal performance, reliability, and security across diverse platforms for enterprise applications, supporting critical busines...
1 week ago
Sr. Regional Marketing Manager, West Coast (Remote)
$130K - $200K *
Empower your marketing expertise by leading regional initiatives that boost pipeline generation and revenue outcomes. Collaborate closely with sales teams to adapt strategies, execute programs, and dr...
3 weeks ago
Area Sales Director, Southeast
$390K - $416K *
Unlock the potential of enterprise sales by leading a regional team to drive growth and strengthen market presence through strategic relationships and operational excellence. Achieve revenue targets w...
2 weeks ago
Director, Government Advisory Services (State, Local, Education)
$120K - $150K *
Lead the charge in driving strategic growth by developing tailored sales strategies for government clients, expanding services, and building influential relationships while mentoring internal teams an...
2 days ago
$90K - $130K *
Unlock potential by leading ServiceNow project delivery, enhancing team collaboration, and ensuring successful outcomes. Oversee project lifecycles while aligning stakeholders and managing multiple co...
1 week ago
Senior Strategic Business Advisor | Remote
$120K - $150K *
Join a dynamic team driving transformation in higher education by advising on system-level modernization strategies. Engage with key stakeholders to develop actionable plans that align with institutio...
1 week ago
Strategic Account Manager, Auto/Manufacturing
$100K - $150K *
Empower businesses by driving strategic account growth, enhancing customer success, and owning account relationships to close large-scale software deals while aligning with enterprise needs and object...
1 week ago
Senior Team Lead, Client Success
$100K - $130K *
Champion Client Success as you lead a team to elevate client relationships, drive retention and account growth while managing complex situations with strategic partners. Foster a collaborative environ...
3 weeks ago
Microsoft Security Expert (Remote - East Coast)
$90K - $130K *
Unlock potential by delivering expert cybersecurity guidance and implementing Microsoft security solutions for clients, enhancing their defense strategies and ensuring compliance through specializatio...
2 weeks ago
Principal Platform & Release Governance Engineer
$120K - $150K *
Transform governance by engineering automated, measurable release processes. This role involves designing a maturity-based release framework, embedding controls in CI/CD pipelines, and scaling automat...
2 weeks ago
Senior Sales Enablement Specialist, Leader Enablement
$90K - $120K *
Join a dynamic team to enhance sales performance through strategic enablement initiatives, coaching, and collaboration. Leverage tools and insights to drive effective processes and support leaders in...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.