Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Join a team that's on the front lines of cybersecurity, leading high-severity incident response, driving technical investigations, coordinating multi-department efforts, and enhancing SOC maturity aga...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$93K - $117K *

Transform the sales enablement function by designing content, training, and tools to empower go-to-market teams for success. Own the sales playbook and onboarding experience, evolving into a leadershi...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$71K - $119K *

Explore and enhance cloud infrastructure as you automate deployments, troubleshoot issues, and support security improvements. Collaborate with engineers to build scalable solutions, gaining valuable e...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Join a team that's driving growth through strategic partnerships in the Public Sector. You will lead the execution of joint go-to-market strategies, elevate sales efforts, and coordinate with cross-fu...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Join a team that's driving multi-million-dollar revenue growth by managing complex enterprise accounts across North America. Leverage strategic partnerships to deliver high-value solutions and influen...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Drive innovation in threat detection by leveraging AI and automation. Collaborate with security teams to enhance detection capabilities, optimize risk mitigation strategies, and improve response times...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$290K - $305K *

Transform enterprise sales efforts in a dynamic environment, leading strategic engagements with large organizations. Leverage partnerships and execute a robust go-to-market strategy to exceed revenue...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Lead the charge in maximizing service delivery by managing a team of Customer Service Engineers, driving operational excellence, and ensuring exceptional customer satisfaction through strategic engage...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$57K - $108K *

Unlock potential by joining a team dedicated to optimizing semiconductor manufacturing systems through expert field service support, installation, maintenance, and troubleshooting of advanced electrom...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$111K - $148K *

Shape global telecommunications solutions by designing, configuring, and implementing advanced networks. Collaborate with teams to resolve complex issues and enhance service delivery while ensuring cu...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$116K - $194K *

Lead the charge in enhancing quality assurance through automated testing, ensuring robust enterprise system performance and precision in financial processes while collaborating with cross-functional t...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$143K - $236K *

Champion customer success as you lead strategic Guidewire engagements, ensuring project excellence and alignment with client objectives while fostering strong relationships and driving revenue growth...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $220K *

Drive municipal utility growth by leading complex sales cycles, building relationships, and managing the full sales process from outreach to contract. Leverage strong business acumen and forecasting s...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Lead the charge in optimizing customer success for public sector clients by driving product adoption, managing renewals, and identifying growth opportunities, while establishing trusted relationships...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $195K *

Transform workforce identity and access management by leading engineering efforts, ensuring secure and efficient operations while driving strategic initiatives that enhance user experience and operati...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$499K - $500K+*

Elevate security measures by designing and developing crucial security protocols for content delivery systems, impacting Netflix's streaming services and infrastructure across the globe. Collaborate w...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Lead the charge in optimizing internal IT systems to enhance security, streamline processes, and improve employee experiences as the organization scales. Blend technical expertise with automation to s...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $250K *

Join our dynamic team as a technical expert, bridging customer needs with our product's capabilities. You'll lead onboarding, drive product adoption, and provide expert guidance to ensure customer suc...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$134K - $180K *

Join us to design advanced cybersecurity solutions for clients, combining sales acumen with technical expertise. Collaborate with teams, understand client needs, and drive security initiatives to prot...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $150K *

The Principal Solutions Architect - AWS at TTEC Digital is responsible for developing leads and building partner relationships to support business development efforts. This role requires expertise in...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Lead high-impact ServiceNow and Cloud operations, ensuring service quality and client satisfaction while collaborating with various teams to optimize processes and manage incidents in a dynamic enviro...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $127K *

Optimize cloud operations by deploying and managing AWS services while collaborating in a dynamic Agile team. Support innovative solutions for U.S. Navy cloud initiatives and enhance your technical ex...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$168K - $240K *

Engage with a dynamic HigherEd team to maximize sales potential, coaching leaders and driving excellence through innovative sales processes while leveraging AI/ML technologies for optimal outcomes and...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $90K *

Unlock potential by leading complex communication systems' implementation, providing technical support, and optimizing RF and broadband architecture. Collaborate with diverse teams to exceed customer...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Join a high-performing team to design and enhance critical software systems for autonomous vehicles. You’ll optimize performance and user experience in safety-critical applications across diverse envi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.