Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$110K - $130K *
Join a team that's on the front lines of cybersecurity, leading high-severity incident response, driving technical investigations, coordinating multi-department efforts, and enhancing SOC maturity aga...
4 weeks ago
$93K - $117K *
Transform the sales enablement function by designing content, training, and tools to empower go-to-market teams for success. Own the sales playbook and onboarding experience, evolving into a leadershi...
Reposted 1 week ago
$71K - $119K *
Explore and enhance cloud infrastructure as you automate deployments, troubleshoot issues, and support security improvements. Collaborate with engineers to build scalable solutions, gaining valuable e...
4 weeks ago
$125K - $150K *
Join a team that's driving growth through strategic partnerships in the Public Sector. You will lead the execution of joint go-to-market strategies, elevate sales efforts, and coordinate with cross-fu...
Reposted 1 week ago
$125K - $150K *
Join a team that's driving multi-million-dollar revenue growth by managing complex enterprise accounts across North America. Leverage strategic partnerships to deliver high-value solutions and influen...
2 weeks ago
Staff Security Engineer - Threat Detection
$150K - $180K *
Drive innovation in threat detection by leveraging AI and automation. Collaborate with security teams to enhance detection capabilities, optimize risk mitigation strategies, and improve response times...
Reposted 3 weeks ago
Enterprise Account Executive, Arizona
$290K - $305K *
Transform enterprise sales efforts in a dynamic environment, leading strategic engagements with large organizations. Leverage partnerships and execute a robust go-to-market strategy to exceed revenue...
Reposted 1 week ago
$90K - $110K *
Lead the charge in maximizing service delivery by managing a team of Customer Service Engineers, driving operational excellence, and ensuring exceptional customer satisfaction through strategic engage...
3 weeks ago
Field Service Engineer (Remote)
$57K - $108K *
Unlock potential by joining a team dedicated to optimizing semiconductor manufacturing systems through expert field service support, installation, maintenance, and troubleshooting of advanced electrom...
Reposted 2 weeks ago
$111K - $148K *
Shape global telecommunications solutions by designing, configuring, and implementing advanced networks. Collaborate with teams to resolve complex issues and enhance service delivery while ensuring cu...
6 days ago
Quality Assurance & Automated Script Engineer
$116K - $194K *
Lead the charge in enhancing quality assurance through automated testing, ensuring robust enterprise system performance and precision in financial processes while collaborating with cross-functional t...
3 weeks ago
$143K - $236K *
Champion customer success as you lead strategic Guidewire engagements, ensuring project excellence and alignment with client objectives while fostering strong relationships and driving revenue growth...
Reposted 3 weeks ago
$110K - $220K *
Drive municipal utility growth by leading complex sales cycles, building relationships, and managing the full sales process from outreach to contract. Leverage strong business acumen and forecasting s...
2 weeks ago
$100K - $120K *
Lead the charge in optimizing customer success for public sector clients by driving product adoption, managing renewals, and identifying growth opportunities, while establishing trusted relationships...
1 week ago
Senior Engineering Director, Workforce Identity Access Manager
$170K - $195K *
Transform workforce identity and access management by leading engineering efforts, ensuring secure and efficient operations while driving strategic initiatives that enhance user experience and operati...
Reposted 1 week ago
Security Software Engineer (L6), Security Protocols & Foundations
$499K - $500K+*
Elevate security measures by designing and developing crucial security protocols for content delivery systems, impacting Netflix's streaming services and infrastructure across the globe. Collaborate w...
2 weeks ago
$90K - $110K *
Lead the charge in optimizing internal IT systems to enhance security, streamline processes, and improve employee experiences as the organization scales. Blend technical expertise with automation to s...
2 weeks ago
$150K - $250K *
Join our dynamic team as a technical expert, bridging customer needs with our product's capabilities. You'll lead onboarding, drive product adoption, and provide expert guidance to ensure customer suc...
1 week ago
Sr. Security Advisor - Threat Exposure Management | Remote, Toronto
$134K - $180K *
Join us to design advanced cybersecurity solutions for clients, combining sales acumen with technical expertise. Collaborate with teams, understand client needs, and drive security initiatives to prot...
2 days ago
Presales Solution Architect - Amazon Connect
$110K - $150K *
The Principal Solutions Architect - AWS at TTEC Digital is responsible for developing leads and building partner relationships to support business development efforts. This role requires expertise in...
Reposted yesterday
$100K - $120K *
Lead high-impact ServiceNow and Cloud operations, ensuring service quality and client satisfaction while collaborating with various teams to optimize processes and manage incidents in a dynamic enviro...
1 week ago
$75K - $127K *
Optimize cloud operations by deploying and managing AWS services while collaborating in a dynamic Agile team. Support innovative solutions for U.S. Navy cloud initiatives and enhance your technical ex...
Reposted 2 days ago
Regional Director - Higher Education
$168K - $240K *
Engage with a dynamic HigherEd team to maximize sales potential, coaching leaders and driving excellence through innovative sales processes while leveraging AI/ML technologies for optimal outcomes and...
Yesterday
$80K - $90K *
Unlock potential by leading complex communication systems' implementation, providing technical support, and optimizing RF and broadband architecture. Collaborate with diverse teams to exceed customer...
1 week ago
Software Engineer, Onboard Infrastructure
$120K - $145K *
Join a high-performing team to design and enhance critical software systems for autonomous vehicles. You’ll optimize performance and user experience in safety-critical applications across diverse envi...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.