Support Escalation Engineer Jobs

Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Support Escalation Engineer Do?

These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.

Career Outlook and Compensation

Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.

Find Support Escalation Engineer Roles on Ladders

Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.

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$130K - $215K *

Lead the design and implementation of scalable solutions using Red Hat technologies. Guide clients through technology advancements, foster collaboration across teams, and mentor junior staff while tra...

Maryland, USRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Transform healthcare billing by leading a dedicated Hospital Billing Claims team, enhancing claims accuracy, regulatory compliance, and team performance while collaborating with partners to deliver op...

Pittsburgh, PARemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$95K - $115K *

Lead the charge in optimizing hospital billing processes by guiding a skilled claims team. Drive improvements in claims management, regulatory updates, and collaboration with professional billing to e...

Pittsburgh, PARemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$160K *

Join a team that's dedicated to optimizing SAP landscapes across cloud and on-premise environments. Leverage your expertise in SAP Basis administration to ensure system performance, availability, and...

Reston, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$104K - $166K *

Join a team that's dedicated to optimizing AWS cloud infrastructure, ensuring performance and reliability. Collaborate with cross-functional teams to deliver secure, scalable solutions while enhancing...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$104K - $166K *

Drive the design and maintenance of AWS cloud infrastructure, ensuring performance and scalability. Collaborate with cross-functional teams to optimize analytics solutions and automate processes for o...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$160K - $170K *

Drive cybersecurity excellence by assessing controls, resolving complex issues, and enhancing strategic decision-making. Leverage advanced expertise to protect critical systems and advance organizatio...

Washington, DCRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$139K - $185K *

Lead the charge in driving growth for major enterprise accounts by aligning customer priorities with Lumen's diverse portfolio, ensuring strategic execution from acquisition to expansion while advisin...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Drive operational excellence by designing and enhancing technology systems that elevate customer experience. Lead cross-functional initiatives, leveraging AI and automation to create scalable solution...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$128K - $192K *

Develop strategic relationships with key accounts, driving revenue growth through effective solution selling and account management. Leverage industry knowledge to identify opportunities and ensure cu...

Hurlburt Field, FLRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $211K *

Champion strategic sales initiatives by managing key accounts, leveraging technology to meet business goals, and fostering executive-level relationships to drive revenue growth and customer satisfacti...

California, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $172K *

Join a team that's driving strategic sales in cyber security and networking. Leverage your expertise to manage key accounts, develop relationships, and achieve revenue goals while navigating complex b...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $192K *

Champion strategic account management by leveraging technology to drive business success. Build and maintain executive-level relationships while identifying growth opportunities and ensuring revenue t...

Georgia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $211K *

Accelerate growth by managing key accounts, leveraging technology to meet business goals. Drive strategic relationships, identify opportunities, and ensure revenue targets are met while collaborating...

California, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Champion operational excellence by delivering top-tier field service support, ensuring seamless installation and maintenance of complex semiconductor equipment while fostering strong customer relation...

California, USRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engage with customers as a Field Service Engineer, ensuring operational excellence through on-site support, troubleshooting, and collaboration. Your expertise will drive solutions for complex semicond...

Vermont, USRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$117K - $185K *

Innovate with a dynamic product marketing team to shape compelling narratives and go-to-market strategies that drive revenue and redefine enablement in the AI era. Collaborate across functions to conn...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Analyze and optimize enterprise data workflows, ensuring stakeholders access accurate data. Collaborate on analytics development, support data transformation in Microsoft Fabric, and enhance reporting...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $110K *

Pioneer new business opportunities in manufacturing by leading sales cycles, conducting technical demos, and building strong customer relationships. Collaborate with teams to deliver tailored solution...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $140K *

Unlock your potential as a Program Manager, leading complex cybersecurity initiatives. Drive project success by coordinating resources, managing timelines, and ensuring the protection of sensitive dat...

Virginia, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $178K *

Elevate your career by owning product enablement for go-to-market teams. Design impactful training programs, partner with leaders, and leverage data to ensure sales readiness and drive success in a fa...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$209K - $275K *

Elevate your career by leading and developing a high-performing Solutions Engineering team. Drive strategic alignment across functions, foster technical excellence, and implement innovative practices...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$75K - $160K *

Manage strategic accounts in the Public Sector, driving new business growth and enhancing client relationships while ensuring profitability and service excellence through tailored initiatives and coll...

Eden Prairie, MNRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $189K *

Unlock the potential of end-to-end logistics! Lead SAP Yard Logistics and EWM initiatives, optimizing operations and facilitating seamless integration. Collaborate cross-functionally to drive solution...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $145K *

Join our team to design and enhance cloud platform automation solutions, ensuring secure and compliant operations across various environments while collaborating with diverse teams to drive innovation...

Florida, USRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What is a Support Escalation Engineer?question toggle

    A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.

  • What skills do Support Escalation Engineer jobs require?question toggle

    Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.

  • How much do Support Escalation Engineers earn?question toggle

    Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.

  • What is the difference between a support engineer and a Support Escalation Engineer?question toggle

    A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.

  • How can I qualify for a Support Escalation Engineer role?question toggle

    Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.