Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$104K - $136K *

Shape cutting-edge AI solutions by leading platform development and integration. Collaborate with teams to enhance applications on Microsoft Azure while ensuring security and compliance standards. Con...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive strategic technical support for channel partners by leveraging your expertise in complex enterprise solutions across LATAM, fostering relationships, and enhancing sales interactions for optimal...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$200K - $250K *

Optimize offensive security strategies by leading comprehensive red team engagements. Assess critical systems to identify vulnerabilities, demonstrate risks, and provide actionable insights, while men...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the design and development of high-performance retirement applications, optimizing business logic with Oracle PL/SQL and Java. Collaborate with teams to deliver scalable solutions while mentoring...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$163K - $204K *

Drive security operations initiatives as a key engineer, enhancing device management, access protocols, and process automation while collaborating with technical teams to ensure a safer user experienc...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$218K - $273K *

Develop innovative security solutions while managing critical operations, collaborating with technical teams to enhance device security, process automation, and access management across platforms in a...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by leading the development of a Capacity Management Plan that enhances IT infrastructure performance, drives analytics, and supports growth through proactive monitoring and planning...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in delivering comprehensive Oracle database support, ensuring operational excellence for engineered systems. Support modernization efforts while managing backup solutions and executing...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Transform energy management by leading innovative engineering projects that enhance efficiency and produce sustainable solutions for customer facilities. Collaborate with diverse stakeholders to optim...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$113K - $162K *

Shape the future of sales in cloud security by driving revenue growth and executing account-based strategies for the Zero Trust Branch product suite, while collaborating with internal teams and engagi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in cloud migration and AI platform adoption while optimizing operational efficiency. Act as a technical advisor, bridging the gap between business requirements and innovative enterpris...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $220K *

Engage customers as a key technical partner for GPU infrastructure, ensuring successful deployment, performance optimization, and resolution of complex issues, while collaborating across teams to enha...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead quality assurance initiatives for healthcare software. Collaborate closely with development and project teams to design and execute manual test cases, ensuring the delivery of robust applications...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Innovate by collaborating with teams to enhance product features and systems. Utilize technical skills to support migration and development projects while ensuring secure coding practices and mentorin...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$76K - $99K *

Shape the future of healthcare technology by leading quality assurance testing initiatives. Collaborate cross-functionally to validate complex data solutions, manage defects, and develop robust test s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $215K *

Shape the future of client solutions by delivering optimal technical implementations and practices, leveraging your expertise to promote the adoption of innovative technologies, while collaborating wi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$175K *

Tackle complex federal sales cycles by driving business development in the public sector. Engage with military and Combatant Commands to identify opportunities, foster relationships, and lead sales ef...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$175K - $190K *

Drive cybersecurity excellence by leading risk management and automation initiatives. Collaborate cross-functionally to enhance security across cloud and DevSecOps environments, ensuring continuous co...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Join a team that's enhancing outdoor recreation and transportation projects, collaborating closely with diverse stakeholders. Lead impactful initiatives from planning to delivery while fostering commu...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$80K - $95K *

Accelerate progress at the forefront of crop insurance by leading, training, and supporting a remote team of adjusters across Ohio, ensuring compliance and excellence in claims handling while addressi...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $114K *

Transform enterprise operational effectiveness by leading Configuration Management initiatives. Collaborate cross-functionally to ensure timely delivery of projects while maintaining high standards in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$152K - $190K *

Drive customer success by integrating innovative security solutions into developer workflows, addressing vulnerabilities, and enhancing application security effectiveness through expert technical supp...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$76K - $97K *

Grow your career with a role that drives client solutions and technical excellence. You'll lead pre-sales consulting, collaborate on innovative designs, and manage opportunities within the XaaS landsc...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$78K - $133K *

Unlock the potential of advanced medical technology by providing expert clinical and technical support in interventional cardiology. Collaborate with healthcare professionals to enhance patient outcom...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Lead the charge in enhancing customer success by managing a high-performing team dedicated to enterprise dental clients, driving retention, operational excellence, and strong relationships for strateg...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.