Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr Cloud Applications Engineer
$104K - $136K *
Shape cutting-edge AI solutions by leading platform development and integration. Collaborate with teams to enhance applications on Microsoft Azure while ensuring security and compliance standards. Con...
3 weeks ago
Senior Channel Solution Engineer
$110K - $130K *
Drive strategic technical support for channel partners by leveraging your expertise in complex enterprise solutions across LATAM, fostering relationships, and enhancing sales interactions for optimal...
Today
Senior Offensive Security Consultant
$200K - $250K *
Optimize offensive security strategies by leading comprehensive red team engagements. Assess critical systems to identify vulnerabilities, demonstrate risks, and provide actionable insights, while men...
3 weeks ago
Sr. Engineer, Software Engineering (Remote)
$110K - $130K *
Lead the design and development of high-performance retirement applications, optimizing business logic with Oracle PL/SQL and Java. Collaborate with teams to deliver scalable solutions while mentoring...
5 days ago
$163K - $204K *
Drive security operations initiatives as a key engineer, enhancing device management, access protocols, and process automation while collaborating with technical teams to ensure a safer user experienc...
Yesterday
$218K - $273K *
Develop innovative security solutions while managing critical operations, collaborating with technical teams to enhance device security, process automation, and access management across platforms in a...
2 days ago
Capacity & Performance Analyst
$100K - $120K *
Unlock potential by leading the development of a Capacity Management Plan that enhances IT infrastructure performance, drives analytics, and supports growth through proactive monitoring and planning...
2 weeks ago
Oracle Engineered Systems Administrator
$110K - $130K *
Lead the charge in delivering comprehensive Oracle database support, ensuring operational excellence for engineered systems. Support modernization efforts while managing backup solutions and executing...
2 weeks ago
Project Engineer III - EPC Construction
$95K - $115K *
Transform energy management by leading innovative engineering projects that enhance efficiency and produce sustainable solutions for customer facilities. Collaborate with diverse stakeholders to optim...
2 weeks ago
Specialist Account Executive, ZT Branch - Commercial, West + Central
$113K - $162K *
Shape the future of sales in cloud security by driving revenue growth and executing account-based strategies for the Zero Trust Branch product suite, while collaborating with internal teams and engagi...
2 weeks ago
Senior AI Infrastructure & Cloud Engineer
$120K - $145K *
Lead the charge in cloud migration and AI platform adoption while optimizing operational efficiency. Act as a technical advisor, bridging the gap between business requirements and innovative enterpris...
Reposted 2 weeks ago
Sr. Solution Engineer (GPU Infrastructure)
$180K - $220K *
Engage customers as a key technical partner for GPU infrastructure, ensuring successful deployment, performance optimization, and resolution of complex issues, while collaborating across teams to enha...
Reposted 6 days ago
$80K - $95K *
Lead quality assurance initiatives for healthcare software. Collaborate closely with development and project teams to design and execute manual test cases, ensuring the delivery of robust applications...
4 days ago
$95K - $115K *
Innovate by collaborating with teams to enhance product features and systems. Utilize technical skills to support migration and development projects while ensuring secure coding practices and mentorin...
Today
$76K - $99K *
Shape the future of healthcare technology by leading quality assurance testing initiatives. Collaborate cross-functionally to validate complex data solutions, manage defects, and develop robust test s...
1 week ago
Senior Consultant, OpenShift Infrastructure - Top Secret SCI Poly
$130K - $215K *
Shape the future of client solutions by delivering optimal technical implementations and practices, leveraging your expertise to promote the adoption of innovative technologies, while collaborating wi...
2 weeks ago
Account Executive (Services and COCOM)
$175K *
Tackle complex federal sales cycles by driving business development in the public sector. Engage with military and Combatant Commands to identify opportunities, foster relationships, and lead sales ef...
1 week ago
ISSM / Security Automation Engineer
$175K - $190K *
Drive cybersecurity excellence by leading risk management and automation initiatives. Collaborate cross-functionally to enhance security across cloud and DevSecOps environments, ensuring continuous co...
1 week ago
Senior Trail Civil Engineer/ Project Manager
$120K - $150K *
Join a team that's enhancing outdoor recreation and transportation projects, collaborating closely with diverse stakeholders. Lead impactful initiatives from planning to delivery while fostering commu...
4 weeks ago
$80K - $95K *
Accelerate progress at the forefront of crop insurance by leading, training, and supporting a remote team of adjusters across Ohio, ensuring compliance and excellence in claims handling while addressi...
6 days ago
Senior Product Support Specialist
$90K - $114K *
Transform enterprise operational effectiveness by leading Configuration Management initiatives. Collaborate cross-functionally to ensure timely delivery of projects while maintaining high standards in...
3 weeks ago
Sales Solutions Engineer - Digital Native
$152K - $190K *
Drive customer success by integrating innovative security solutions into developer workflows, addressing vulnerabilities, and enhancing application security effectiveness through expert technical supp...
Reposted 1 week ago
Sr Channel Partner Services Specialist
$76K - $97K *
Grow your career with a role that drives client solutions and technical excellence. You'll lead pre-sales consulting, collaborate on innovative designs, and manage opportunities within the XaaS landsc...
3 weeks ago
Senior Clinical Support Specialist
$78K - $133K *
Unlock the potential of advanced medical technology by providing expert clinical and technical support in interventional cardiology. Collaborate with healthcare professionals to enhance patient outcom...
3 weeks ago
Customer Success Team Lead, Enterprise
$100K - $120K *
Lead the charge in enhancing customer success by managing a high-performing team dedicated to enterprise dental clients, driving retention, operational excellence, and strong relationships for strateg...
Reposted 1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.