Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$100K - $120K *

Champion customer success by providing expert technical support in pre-sales engagements. Collaborate with sales teams to align solutions with client needs and ensure effective communication for optim...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$185K - $190K *

Grow your leadership skills by managing a complex U.S. Army program portfolio, ensuring operational excellence and financial performance across multiple sites while nurturing high-performing teams and...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$163K - $234K *

Manage critical contact center technical escalations, diagnosing complex issues and restoring service swiftly while collaborating across teams and mentoring newer engineers to enhance solutions...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Unlock potential by leading comprehensive go-to-market strategies for Consumer Services, ensuring market relevance, demand creation, and sales acceleration through collaboration across diverse teams a...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Transform the market strategy for Consumer Services by aligning insights and capabilities to client needs, accelerating pipeline growth, and enhancing EPAM’s business positioning through integrated ma...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$140K - $170K *

Manage field deployments and integrations across optical and RF systems, ensuring flawless operation under real-world conditions. Drive solutions based on diverse technical knowledge and customer need...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$140K - $175K *

Manage a diverse portfolio of Enterprise and Strategic accounts, ensuring customer satisfaction and driving adoption of cybersecurity solutions. Collaborate with internal teams to enhance product offe...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Accelerate progress at our global Project Delivery team, leading complex clinical trials in Respiratory Diseases. Ensure project success through cross-functional collaboration, driving quality, timeli...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$102K - $147K *

Elevate client relationships through strategic sales. Own and manage high-revenue accounts while driving growth in a dynamic environment, ensuring clients achieve maximum value from their services and...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$82K - $172K *

Elevate your career by architecting integrations using SAP Integration Suite. Utilize your expertise in SOA principles to ensure seamless data exchange across the DoD's vital logistics and transportat...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $145K *

Unlock potential by serving as a senior technical specialist for PV and Battery Energy Storage solutions, collaborating with customers and teams across North America to enhance system designs and driv...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$118K - $160K *

Lead the charge in guiding government and education clients through cloud adoption and AI transformation. Collaborate across teams to develop strategies that drive customer success and optimize missio...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Drive sales excellence by leading full-cycle efforts, engaging stakeholders, and closing enterprise deals while fostering collaboration and continuously improving strategies in a dynamic environment...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Champion the integration of product and engineering, delivering tailored AI solutions through hands-on implementation and customer collaboration, while influencing product development with insights fr...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$83K - $135K *

Grow your expertise by developing innovative security controls to protect critical assets in a dynamic environment. Collaborate with teams to implement cutting-edge technologies and security solutions...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Innovate and impact the future of software solutions in an Agile environment. Collaborate with a dynamic team to enhance product development and deliver top-notch technologies. Bring your expertise in...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$103K - $181K *

Join a dynamic team to drive cyber vulnerability research and tool development. Contribute critical solutions in a collaborative environment supporting national defense. Engage with cutting-edge techn...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion strategic customer success by developing account plans, driving engagement, and enhancing product adoption. Leverage data and AI tools to foster relationships with key members and ensure thei...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive client relationships and revenue growth in the Collections industry. Collaborate with internal teams to implement solutions while identifying new business opportunities and maximizing territory...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$132K - $170K *

Advance client relationships and drive growth through strategic consultative sales with C-level executives, ensuring high satisfaction and account retention in a dynamic, high-tech environment...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$60K - $107K *

Drive impactful healthcare consulting initiatives while collaborating cross-functionally to enhance client operations and innovate delivery through AI-driven strategies. Leverage your analysis skills...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Collaborate with clients to craft and implement cybersecurity strategies, ensuring effective security frameworks and controls while leading integration projects in a flexible remote environment for op...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $180K *

Contribute to cutting-edge threat intelligence by transforming research outputs into actionable production artifacts. Collaborate with cross-functional teams to enhance security detection systems and...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Join a team that's dedicated to ensuring quality and reliability for complex cross-platform products. Drive test infrastructure development and contribute to seamless user experiences across diverse e...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Empower your career by deploying and managing VMware Cloud Foundation solutions. This role demands extensive travel and expertise in robust VMware environments, ensuring secure, compliant infrastructu...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.