Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $120K *
Champion customer success by providing expert technical support in pre-sales engagements. Collaborate with sales teams to align solutions with client needs and ensure effective communication for optim...
2 weeks ago
Program Director I – U.S. Army EAGLE Portfolio (Active Secret Clearance)
$185K - $190K *
Grow your leadership skills by managing a complex U.S. Army program portfolio, ensuring operational excellence and financial performance across multiple sites while nurturing high-performing teams and...
1 week ago
Software Engineering Technical Leader
$163K - $234K *
Manage critical contact center technical escalations, diagnosing complex issues and restoring service swiftly while collaborating across teams and mentoring newer engineers to enhance solutions...
1 month ago
Senior Manager, Go-to-Market Marketing - Consumer Services
$150K - $180K *
Unlock potential by leading comprehensive go-to-market strategies for Consumer Services, ensuring market relevance, demand creation, and sales acceleration through collaboration across diverse teams a...
4 weeks ago
Senior Manager, Go-to-Market Marketing - Consumer Services
$150K - $180K *
Transform the market strategy for Consumer Services by aligning insights and capabilities to client needs, accelerating pipeline growth, and enhancing EPAM’s business positioning through integrated ma...
4 weeks ago
$140K - $170K *
Manage field deployments and integrations across optical and RF systems, ensuring flawless operation under real-world conditions. Drive solutions based on diverse technical knowledge and customer need...
2 weeks ago
Senior Customer Success Manager
$140K - $175K *
Manage a diverse portfolio of Enterprise and Strategic accounts, ensuring customer satisfaction and driving adoption of cybersecurity solutions. Collaborate with internal teams to enhance product offe...
2 days ago
(Sr) Project Manager - Respiratory Diseases Team - Remote based in the US
$110K - $130K *
Accelerate progress at our global Project Delivery team, leading complex clinical trials in Respiratory Diseases. Ensure project success through cross-functional collaboration, driving quality, timeli...
Reposted 1 week ago
Account Executive, LE Supply Chain- Healthcare
$102K - $147K *
Elevate client relationships through strategic sales. Own and manage high-revenue accounts while driving growth in a dynamic environment, ensuring clients achieve maximum value from their services and...
Yesterday
SAP Integration Suite Developer
$82K - $172K *
Elevate your career by architecting integrations using SAP Integration Suite. Utilize your expertise in SOA principles to ensure seamless data exchange across the DoD's vital logistics and transportat...
3 days ago
Senior Applications Engineer, Solar Inverters & Battery Storage (Remote, Eastern or Central US)
$125K - $145K *
Unlock potential by serving as a senior technical specialist for PV and Battery Energy Storage solutions, collaborating with customers and teams across North America to enhance system designs and driv...
Reposted 1 week ago
Customer Solutions Manager, EDU & SLG Western Region - CSM
$118K - $160K *
Lead the charge in guiding government and education clients through cloud adoption and AI transformation. Collaborate across teams to develop strategies that drive customer success and optimize missio...
Reposted yesterday
$150K - $180K *
Drive sales excellence by leading full-cycle efforts, engaging stakeholders, and closing enterprise deals while fostering collaboration and continuously improving strategies in a dynamic environment...
5 days ago
$125K - $150K *
Champion the integration of product and engineering, delivering tailored AI solutions through hands-on implementation and customer collaboration, while influencing product development with insights fr...
3 weeks ago
$83K - $135K *
Grow your expertise by developing innovative security controls to protect critical assets in a dynamic environment. Collaborate with teams to implement cutting-edge technologies and security solutions...
1 week ago
$110K - $130K *
Innovate and impact the future of software solutions in an Agile environment. Collaborate with a dynamic team to enhance product development and deliver top-notch technologies. Bring your expertise in...
2 days ago
Vulnerability Research Engineer
$103K - $181K *
Join a dynamic team to drive cyber vulnerability research and tool development. Contribute critical solutions in a collaborative environment supporting national defense. Engage with cutting-edge techn...
3 weeks ago
$110K - $130K *
Champion strategic customer success by developing account plans, driving engagement, and enhancing product adoption. Leverage data and AI tools to foster relationships with key members and ensure thei...
2 days ago
Strategic Account Executive - Collections & Debt Management
$110K - $130K *
Drive client relationships and revenue growth in the Collections industry. Collaborate with internal teams to implement solutions while identifying new business opportunities and maximizing territory...
Reposted 1 week ago
Senior Account Executive, GTS, LE - Sacramento/Bay Area
$132K - $170K *
Advance client relationships and drive growth through strategic consultative sales with C-level executives, ensuring high satisfaction and account retention in a dynamic, high-tech environment...
Reposted 2 weeks ago
Advisory Services Analyst - Remote
$60K - $107K *
Drive impactful healthcare consulting initiatives while collaborating cross-functionally to enhance client operations and innovate delivery through AI-driven strategies. Leverage your analysis skills...
1 week ago
CyberSecurity Consultant | Contractor
$110K - $130K *
Collaborate with clients to craft and implement cybersecurity strategies, ensuring effective security frameworks and controls while leading integration projects in a flexible remote environment for op...
1 week ago
Senior Research Engineer, Threat Intelligence
$140K - $180K *
Contribute to cutting-edge threat intelligence by transforming research outputs into actionable production artifacts. Collaborate with cross-functional teams to enhance security detection systems and...
6 days ago
Senior QA Engineer, Agent Security
$120K - $140K *
Join a team that's dedicated to ensuring quality and reliability for complex cross-platform products. Drive test infrastructure development and contribute to seamless user experiences across diverse e...
6 days ago
Senior Virtualization Engineer - Travel - Secret or Top Secret clearance
$130K - $160K *
Empower your career by deploying and managing VMware Cloud Foundation solutions. This role demands extensive travel and expertise in robust VMware environments, ensuring secure, compliant infrastructu...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.