Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $150K *

Lead the charge in optimizing our CRM strategy to enhance user engagement and support business growth. Collaborate cross-functionally to drive adoption, streamline processes, and deliver insightful an...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Join a team that's dedicated to delivering innovative technical solutions while driving client success through expert consulting, support, and ongoing administration of the Forsta platform, enhancing...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$97K - $126K *

Empower a dynamic team to exceed sales goals and develop talent by fostering a winning culture. Drive strategic engagement and optimize performance metrics while enhancing prospecting best practices t...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $110K *

Take ownership of software quality by designing test plans, executing manual and automation tests, and collaborating with engineering teams to ensure reliable, production-ready releases while tracking...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$116K - $150K *

Lead the charge in transforming enterprise applications with your SAP EWM expertise, guiding teams through consulting phases to deliver innovative solutions that streamline processes and add value in...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $200K *

Shape security resilience through hands-on incident response leadership, driving efforts from triage to resolution while collaborating with cross-functional teams to fortify defenses and resolve compl...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Drive excellence in testing by developing automated solutions for healthcare tech. Collaborate with cross-functional teams to ensure high-quality integrations and performance across platforms in an Ag...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Unlock your potential as a Test Automation Engineer, driving quality assurance for innovative healthcare technology solutions. Collaborate in Agile environments to enhance testing efficiencies and sup...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Champion collaboration by leading support teams through agile methodologies, ensuring seamless escalation management and cultivating an innovative culture centered on AI technology and operational exc...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$130K - $153K *

Execute strategic IT operations by managing project delivery and vendor relationships, ensuring alignment across business units while eliminating process inefficiencies and leveraging AI for enhanced...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$300K - $360K *

Innovate the enterprise sales landscape by building a winning team and strategy from scratch, owning the pipeline, and directly impacting company growth in North America through engaging with key stak...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $95K *

Join us to enhance customer experiences through technical expertise and on-site support. Collaborate with your team to diagnose issues and deliver solutions that ensure a seamless operation in a dynam...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$246K - $354K *

Provide strategic sales leadership by building executive relationships and driving the adoption of quantum solutions within targeted industry verticals, managing the complete sales lifecycle from pros...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $180K *

Elevate sales success by shaping strategies for key global accounts, fostering executive relationships, and driving transformation with innovative cloud solutions to enhance customer satisfaction and...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate healthcare data management by translating clinical workflows into actionable technical specifications. Collaborate with stakeholders to support EHR migrations, ensuring seamless integration an...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$65K - $105K *

Transform sales strategies in the Mid-Market sector, fostering relationships and driving self-sourced leads. Collaborate with internal stakeholders to achieve collective goals while promoting innovati...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$189K - $346K *

Lead innovative OneStream solutions, guiding complex implementations while developing high-performance financial applications. Collaborate with a team to translate requirements into technical designs...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Unlock potential by leading a transformative Microsoft Dynamics 365 CRM project, enhancing functionalities and integrations while ensuring effective communication with stakeholders and customers...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$147K - $210K *

Champion the design and execution of global leave policies that enhance employee experience and ensure compliance. Oversee leave programs and manage benefits for a diverse workforce, driving improveme...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Elevate the quality of security assessments by leading technical teams, managing project deliverables and ensuring compliance with federal standards. Drive successful assessment outcomes while fosteri...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $130K *

Lead the charge in designing and implementing performance-driven labor solutions across diverse industries, ensuring efficiency and profitability while mentoring teams and driving continuous improveme...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$75K - $125K *

Transform satellite communications by delivering innovative solutions for the US Space Force. Collaborate with stakeholders, conduct analyses, and integrate technologies to enhance military operations...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $150K *

Lead the modernization of enterprise data architectures by designing scalable data models and migrating systems to relational databases, while ensuring data quality and performance optimization for mi...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$250K - $300K *

Join a team that's building innovative solutions by creating autonomous accounting agents and integrating financial data, all while driving fast-paced feature development in a dynamic environment...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $193K *

Join a team that's dedicated to driving client success through strategic management of key accounts. Leverage your expertise to enhance service delivery, renew contracts, and build lasting relationshi...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.