Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$70K - $95K *
Support strategic client accounts by managing project timelines and ensuring compliance with patient experience data collection. Collaborate with internal teams and provide expertise to keep client ne...
3 weeks ago
Forward Deployed Engineer - Remote US
$90K - $130K *
Drive enterprise transformation with AI solutions. Engage directly with global customers to deploy innovative workflows and achieve measurable impacts using advanced engineering practices in dynamic e...
Yesterday
Senior Product Marketing Manager, Regional Product Marketing - Americas
$150K - $187K *
Transform your career by leading product marketing for innovative healthcare solutions. Drive market strategies, ensure product alignment, and amplify user engagement across North and Latin America in...
3 weeks ago
Remote MarTech Enablement Senior
$114K - $218K *
Join a team that's redefining marketing technology enablement by leading strategic programs that drive successful adoption and transformation across the organization. Your expertise will empower teams...
1 week ago
IT Project Engineer (East Coast)
$90K - $120K *
Contribute to seamless client onboarding by implementing secure, compliant IT solutions. Collaborate with engineers and project managers, ensuring reliable outcomes through detailed planning and execu...
1 week ago
Software Engineer III - Full Stack, Angular, Java, AWS
$91K - $121K *
Join a team that's innovating healthcare solutions by designing scalable and maintainable software systems. Collaborate with cross-functional teams to enhance applications and backend services, levera...
2 days ago
Field Service Engineer 1 - Patient Care Solutions, NY
$72K - $108K *
Support healthcare providers by performing preventive maintenance and repairs on medical equipment, ensuring optimal performance and patient care while maintaining strong customer relationships and ad...
1 week ago
Application Program Manager (SR-5266958-APM)
$90K - $120K *
Engage with cross-functional teams to modernize fiscal data processes and enhance financial reporting. Streamline user access while ensuring compliance and operational excellence within project timeli...
2 weeks ago
Sys Analyst/Programmer-Senior (JIRA)
$85K - $100K *
Innovate and optimize workflows as a JIRA Administrator to enhance collaboration and manage projects across our Health System. Utilize agile project management principles to design effective JIRA conf...
Reposted 1 week ago
$120K - $150K *
Bring your expertise to solving complex customer problems, collaborating with sales teams and partners to drive substantial deals by demonstrating Snowflake’s value throughout the sales cycle and enha...
2 weeks ago
Field Service Engineer (TX, NV, CO, AZ, OR)
$73K - $101K *
Empower customers by installing, troubleshooting, and maintaining medical equipment while ensuring high service quality in diverse healthcare environments. Collaborate with cross-functional teams to e...
4 days ago
Senior Account Executive (Individual Contributor) - B2Bi EDI Integrations
$100K - $150K *
Champion integration services sales by driving complex cycles with Fortune 500 clients. Leverage technical expertise and consultative approaches to design tailored IT solutions that boost business out...
3 weeks ago
Customer Success Manager, Enterprise
$75K - $110K *
Empower your career as you lead complex customer implementations, drive engagement and renewals, and foster strategic relationships with district executives to ensure success and adoption of our SaaS...
5 days ago
Area Sales Manager - Kansas/Oklahoma
$145K *
Advance your sales career by driving innovative medical device solutions in a dynamic territory. Collaborate with healthcare professionals to enhance patient care through effective product implementat...
4 days ago
Application Engineer - Power Platform Developer
$90K - $130K *
Transform cloud infrastructure through innovative deployment and optimization. Collaborate across teams to enhance performance and scalability for mission-critical federal applications. Drive initiati...
3 days ago
Senior Technical Program Manager - Enterprise Initiatives
$109K - $137K *
Lead cross-functional initiatives and align organizational strategies with execution. Drive high-impact programs across diverse teams, managing complexity and stakeholder engagement to deliver measura...
2 weeks ago
Program Implementation Subject Matter Expert
$90K - $120K *
Transform healthcare operations by leading modernization initiatives. Collaborate across teams to optimize processes, enhance efficiency, and ensure successful implementation of enterprise initiatives...
2 weeks ago
Account Executive, Business Development - Higher Education (Remote - U.S.)
$90K - $130K *
Join a team that's shaping the future of higher education by leveraging cutting-edge technologies. Engage closely with institutions to drive impactful solutions that enhance research, student experien...
2 weeks ago
$120K - $180K *
Lead the charge in securing high-value enterprise deals while collaborating with partners to create strategic sales opportunities for targeted Fortune 250 accounts. Drive regional sales strategies to...
2 weeks ago
OFSAA ERM Technical Consultant
$100K - $130K *
Transform the landscape of Enterprise Risk Management by leveraging your expertise in OFSAA ERM. Collaborate with stakeholders to enhance regulatory compliance and optimize processes across financial...
4 weeks ago
$120K - $250K *
Lead the charge in exceeding sales targets by mastering value propositions, cultivating customer relationships, and collaborating with internal teams to drive strategic solutions. Engage with the mark...
Today
$120K - $250K *
Empower your career with a role that drives strategic sales initiatives and cultivates strong customer relationships. Collaborate with internal teams to tailor solutions and exceed revenue targets whi...
1 week ago
Senior Application Administrator (SR- 5273715-ADM)
$90K - $120K *
Lead a team in data modernization, developing strategies to enhance data integration and governance while improving quality and timeliness in public health data management efforts. Drive innovation an...
Yesterday
$125K - $200K *
Champion enterprise architecture initiatives by aligning technology strategies with business goals, leading complex project executions, and fostering trusted customer relationships to enhance organiza...
1 week ago
Software Engineering Manager/Staff Software Engineering Manager (SAP Platform Manager) (Remote - US)
$110K - $300K *
Lead the charge in building innovative SAP solutions that enhance core operations. Oversee engineering teams, drive architectural decisions, and collaborate cross-functionally to align technology with...
Reposted 6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.