Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $130K *

Transform enterprise account growth by building trust-based relationships and identifying opportunities to expand compliance solutions. Drive strategic partnerships and maintain a detailed and accurat...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $240K *

Transform the endpoint product domain by shaping strategy, driving initiatives from discovery to launch, and engaging directly with customers to ensure impactful solutions that meet business objective...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$109K - $125K *

Advance your career by supporting healthcare teams to maximize software utilization. You'll lead onboarding, provide expert training, and drive customer success through data analysis and collaboration...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$100K - $125K *

Lead the charge in optimizing and securing networks across data centers, offices, and cloud environments. Play a critical role in infrastructure development that supports connectivity for global partn...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead security design for AI workloads by implementing robust architectures, policies, and defenses across multiple cloud platforms. Collaborate with stakeholders to ensure safe AI practices and compli...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Empower customer success post-implementation by supporting platform adoption, executing workflows, and driving operational efficiency through hands-on managed services and cross-functional collaborati...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Join a team that's redefining professional services by owning the SOW process, driving revenue, and leading AI deployment initiatives. This pioneering role offers a unique opportunity to create scalab...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$180K - $215K *

Join a team that's at the forefront of 5G technology, driving pre-sales interactions and partnerships. Collaborate with customers and engineers to deliver innovative networking solutions and provide t...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Join a team that's shaping how customers leverage Snowflake for AI transformation. Lead complex technical engagements, drive architecture decisions, and deliver innovative solutions that align with bu...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$189K - $351K *

Elevate corporate sales by proactively developing strategic account plans and driving new business opportunities, ensuring a comprehensive approach that meets customer needs and exceeds revenue target...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$146K - $151K *

Transform your career by leading the deployment and optimization of cloud solutions, enhancing operational reliability, driving security compliance, and guiding teams in adopting best DevOps practices...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $147K *

Lead transformative sales strategies and nurture relationships with C-Level Executives in the Large Enterprise sector, driving client growth and value delivery through expert insights and strategic cr...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$60K - $107K *

Transform the future of scientific innovation as you install, maintain, and troubleshoot advanced analytical instruments. Deliver exceptional service across diverse research, industrial, and healthcar...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$313K - $469K *

Champion strategic account relationships, driving global strategies and solutions. Oversee complex partnerships, manage key stakeholders, and ensure execution of account plans to achieve sales goals a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$108K - $146K *

Champion enablement initiatives by fostering strong sales performance across the Americas. Collaborate with teams to enhance skill adoption and translate insights into impactful training experiences...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $155K *

Empower progress in product security by embedding advanced safeguards within every development phase. Collaborate with engineering teams to build AI-enhanced security tooling and enhance proactive ris...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$172K - $202K *

Elevate the conversation in software engineering strategy by delivering industry-leading insights on AI integration. Influence global organizations with innovative research that shapes business object...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$116K - $197K *

Collaborate with sales teams and strategic clients to deliver impactful technical solutions in Identity Security. Leverage technical expertise to align product offerings with customer needs, driving g...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$116K - $197K *

Engage and support the sales process by leveraging technical expertise and business insights. Partner with teams to deliver compelling product demonstrations and align solutions with customer needs, d...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $158K *

Support the testing of Java-based applications in AWS by planning, executing, and documenting manual and automated tests. Collaborate with cross-functional teams to ensure software releases meet quali...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Champion growth by architecting scalable integrations using cutting-edge APIs and platforms. Engage with partners to drive revenue and ensure successful implementation, while leading cross-functional...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$195K - $217K *

Pioneer the technical vision for an innovative ML platform, driving scalable AI solutions and collaborating with product and engineering teams to align technical strategy with business objectives for...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$164K - $226K *

Lead the charge in enhancing detection capabilities within our Rapid Response Team. Drive innovative solutions for emerging threats, fostering team growth while providing hands-on technical leadership...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in enhancing customer success through effective onboarding, training, and relationship management, collaborating with cross-functional teams to drive product adoption and long-term val...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$142K - $196K *

Empower our engineering teams to optimize production systems by building robust tooling, enhancing observability, and streamlining incident responses. Collaborate on AI-driven solutions to drive relia...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.