Support Escalation Engineer Jobs

Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Support Escalation Engineer Do?

These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.

Career Outlook and Compensation

Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.

Find Support Escalation Engineer Roles on Ladders

Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.

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$115K - $160K *

Transform customer relationships by leading strategic SAP solutions sales, driving growth, and managing complex accounts. Collaborate with cross-functional teams to deliver tailored services and ensur...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $187K *

Engage with leading manufacturers to drive enterprise sales of our SaaS platform. Leverage your expertise in complex solution selling and strategic negotiation to cultivate relationships and exceed re...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$122K - $160K *

Transform the future of endpoint management by developing innovative solutions that enhance security and performance across diverse platforms, collaborating with a dynamic team to deliver impactful so...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$115K - $160K *

Join a dynamic team as you manage accounts, drive sales of SAP services, and cultivate customer relationships. Leverage your expertise to develop strategic plans, generate demand, and lead cross-funct...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock your potential by enhancing corporate security operations through hands-on engineering. Collaborate with teams to manage endpoints, identity access, and incident response while driving complian...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Advance patient recruitment and retention by developing site-specific strategies, educating healthcare professionals, and analyzing performance data to enhance clinical trial outcomes and participant...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$100K - $125K *

Drive patient recruitment and retention by developing site-specific strategies, educating healthcare professionals, and analyzing performance data to enhance clinical trial outcomes. Collaborate with...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$100K - $125K *

Accelerate patient recruitment and retention by developing site-specific strategies, educating healthcare professionals, and engaging with communities to enhance clinical trial participation and outco...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $100K *

Drive site engagement by building relationships with clinical trial stakeholders, ensuring compliance, and optimizing performance through tailored strategies and effective communication. Contribute to...

Burlington, ONRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Contribute to the vision and strategy of AI-powered products, managing their lifecycle and delivery. Leverage AI tools for decision-making and mentor fellow Product Managers to enhance team capabiliti...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Champion the vision and strategy for AI-powered products, driving their roadmap and delivery while mentoring peers. Leverage AI tools to enhance decision-making and product lifecycle management, ensur...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Elevate your career by leading Azure Cloud infrastructure initiatives. Drive innovation through Terraform development, ensuring robust security and compliance while collaborating with cross-functional...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $125K *

Lead the charge in driving enterprise sales by developing strategic pipelines, managing key accounts, and collaborating with channel partners to exceed quotas and foster growth in a dynamic cybersecur...

Chicago, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$182K - $215K *

Join our team to oversee application security, manage vulnerability pipelines, and collaborate with engineering teams to enhance security practices. Drive incident response and advocate for security a...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Reimagine data governance by shaping a robust framework that empowers teams to define, manage, and optimize data products with clear accountability, streamlined workflows, and effective collaboration...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's shaping the future of data technology, transforming businesses through strategic data solutions. Drive impactful projects, collaborate with industry leaders, and unlock data potenti...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$195K - $362K *

Transform complex customer needs into scalable solutions by leading technical deployments, integrations, and automation. Collaborate with stakeholders to drive value and enhance operational efficiency...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's driving high-impact commercial data center projects from inception to completion, ensuring alignment with strategic goals, timelines, and budgets while fostering collaboration among...

Quanah, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in managing high-impact commercial data center projects, ensuring alignment with client goals, timelines, and budgets while fostering collaboration among stakeholders and driving opera...

Texas, USRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $215K *

Engage with C-suite leaders to drive new business sales in a dynamic SaaS environment. Leverage strategic account planning and collaboration across teams to deliver tailored solutions that enhance cli...

Silver Spring, MDRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Elevate your career by driving new business sales revenue through strategic account planning and relationship building with C-suite executives. Collaborate with a diverse team to deliver tailored solu...

Orlando, FLRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $215K *

Help us drive new business sales in a dynamic SaaS environment by building relationships with C-suite executives, strategizing account plans, and leading cross-functional teams to enhance client cyber...

San Diego, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Join a dynamic team as you lead the full sales cycle, engaging directly with home care agency owners. Drive impactful relationships and maintain a high-velocity pipeline in a fast-paced, startup envir...

Austin, TXRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$184K - $356K *

Join a dynamic team to develop cutting-edge cybersecurity solutions, collaborating with research and product teams to transform innovative ideas into production-ready services that enhance AI tooling...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Unlock potential by leading Agile transformations in a federal IT modernization initiative. Drive effective solution deployments while collaborating with cross-functional teams to enhance delivery qua...

Arlington, VARemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Support Escalation Engineer?question toggle

    A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.

  • What skills do Support Escalation Engineer jobs require?question toggle

    Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.

  • How much do Support Escalation Engineers earn?question toggle

    Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.

  • What is the difference between a support engineer and a Support Escalation Engineer?question toggle

    A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.

  • How can I qualify for a Support Escalation Engineer role?question toggle

    Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.