Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$110K - $130K *
Transform enterprise account growth by building trust-based relationships and identifying opportunities to expand compliance solutions. Drive strategic partnerships and maintain a detailed and accurat...
2 weeks ago
Senior Product Manager, Endpoint
$180K - $240K *
Transform the endpoint product domain by shaping strategy, driving initiatives from discovery to launch, and engaging directly with customers to ensure impactful solutions that meet business objective...
1 week ago
$109K - $125K *
Advance your career by supporting healthcare teams to maximize software utilization. You'll lead onboarding, provide expert training, and drive customer success through data analysis and collaboration...
3 weeks ago
$100K - $125K *
Lead the charge in optimizing and securing networks across data centers, offices, and cloud environments. Play a critical role in infrastructure development that supports connectivity for global partn...
1 week ago
$120K - $145K *
Lead security design for AI workloads by implementing robust architectures, policies, and defenses across multiple cloud platforms. Collaborate with stakeholders to ensure safe AI practices and compli...
1 week ago
$80K - $100K *
Empower customer success post-implementation by supporting platform adoption, executing workflows, and driving operational efficiency through hands-on managed services and cross-functional collaborati...
6 days ago
Engagement Manager (Professional Services Sales)
$110K - $130K *
Join a team that's redefining professional services by owning the SOW process, driving revenue, and leading AI deployment initiatives. This pioneering role offers a unique opportunity to create scalab...
2 days ago
$180K - $215K *
Join a team that's at the forefront of 5G technology, driving pre-sales interactions and partnerships. Collaborate with customers and engineers to deliver innovative networking solutions and provide t...
1 week ago
$150K - $180K *
Join a team that's shaping how customers leverage Snowflake for AI transformation. Lead complex technical engagements, drive architecture decisions, and deliver innovative solutions that align with bu...
2 weeks ago
$189K - $351K *
Elevate corporate sales by proactively developing strategic account plans and driving new business opportunities, ensuring a comprehensive approach that meets customer needs and exceeds revenue target...
1 week ago
Senior DevOps Engineer - Private Cloud Edition (PCE)
$146K - $151K *
Transform your career by leading the deployment and optimization of cloud solutions, enhancing operational reliability, driving security compliance, and guiding teams in adopting best DevOps practices...
1 week ago
Account Executive, LE Supply Chain- Life Sciences
$102K - $147K *
Lead transformative sales strategies and nurture relationships with C-Level Executives in the Large Enterprise sector, driving client growth and value delivery through expert insights and strategic cr...
Yesterday
Field Service Engineer II - IC & HPLC
$60K - $107K *
Transform the future of scientific innovation as you install, maintain, and troubleshoot advanced analytical instruments. Deliver exceptional service across diverse research, industrial, and healthcar...
Reposted 2 weeks ago
$313K - $469K *
Champion strategic account relationships, driving global strategies and solutions. Oversee complex partnerships, manage key stakeholders, and ensure execution of account plans to achieve sales goals a...
3 weeks ago
Senior AMS Field Enablement Activation Partner (Bilingual Spanish)
$108K - $146K *
Champion enablement initiatives by fostering strong sales performance across the Americas. Collaborate with teams to enhance skill adoption and translate insights into impactful training experiences...
1 week ago
Senior Product Security Engineer
$130K - $155K *
Empower progress in product security by embedding advanced safeguards within every development phase. Collaborate with engineering teams to build AI-enhanced security tooling and enhance proactive ris...
2 weeks ago
Sr Director Analyst - Software Engineering AI Strategy and Value (Remote - N.A.)
$172K - $202K *
Elevate the conversation in software engineering strategy by delivering industry-leading insights on AI integration. Influence global organizations with innovative research that shapes business object...
4 days ago
$116K - $197K *
Collaborate with sales teams and strategic clients to deliver impactful technical solutions in Identity Security. Leverage technical expertise to align product offerings with customer needs, driving g...
Today
$116K - $197K *
Engage and support the sales process by leveraging technical expertise and business insights. Partner with teams to deliver compelling product demonstrations and align solutions with customer needs, d...
Yesterday
$75K - $158K *
Support the testing of Java-based applications in AWS by planning, executing, and documenting manual and automated tests. Collaborate with cross-functional teams to ensure software releases meet quali...
2 days ago
Senior Channel Partner Manager, ISV
$120K - $145K *
Champion growth by architecting scalable integrations using cutting-edge APIs and platforms. Engage with partners to drive revenue and ensure successful implementation, while leading cross-functional...
Reposted 4 weeks ago
(US) Principal ML System Engineer
$195K - $217K *
Pioneer the technical vision for an innovative ML platform, driving scalable AI solutions and collaborating with product and engineering teams to align technical strategy with business objectives for...
1 week ago
Manager, Detection Engineering (Rapid Response Team)
$164K - $226K *
Lead the charge in enhancing detection capabilities within our Rapid Response Team. Drive innovative solutions for emerging threats, fostering team growth while providing hands-on technical leadership...
3 weeks ago
$100K - $120K *
Lead the charge in enhancing customer success through effective onboarding, training, and relationship management, collaborating with cross-functional teams to drive product adoption and long-term val...
Reposted 3 weeks ago
Software Engineer, Site Reliability
$142K - $196K *
Empower our engineering teams to optimize production systems by building robust tooling, enhancing observability, and streamlining incident responses. Collaborate on AI-driven solutions to drive relia...
5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.