Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr. Technical Product Manager - Payment Integrity - Remote
$112K - $193K *
Drive strategic product initiatives for payment integrity, aligning platform capabilities with business objectives and leading cross-functional teams to innovate solutions that enhance operational eff...
3 weeks ago
$110K - $130K *
Grow your career with a dynamic sales team driving expansion in cybersecurity. Lead strategic sales cycles with global enterprises, engaging industry stakeholders to foster relationships and ensure cu...
4 weeks ago
Sr Applications Engineer, Foundation Services
$115K - $125K *
Transform field operations by leveraging technical expertise to solve complex issues, support product improvements, and enhance customer experiences through hands-on troubleshooting and strategic init...
Today
Senior Manager, Enterprisewide Systems Programming
$164K - $235K *
Lead engineering excellence in ServiceNow, driving strategy and team development to harness AI capabilities for enhanced operational efficiency and seamless platform upgrades...
4 weeks ago
Enterprise Account Executive - Northeast
$280K - $320K *
Unlock potential by managing complex sales cycles and driving customer success. Leverage your SaaS expertise to build relationships, achieve revenue goals, and showcase the value of solutions to enter...
3 weeks ago
[Remote] Principal Site Reliability Developer- USC Required
$102K - $209K *
Develop and enhance innovative architecture for Cloud healthcare solutions. Collaborate cross-functionally to ensure performance, reliability, and scalability of services in an agile and creative envi...
Reposted 2 weeks ago
Security Operations Analyst II
$80K - $95K *
Join a team that's dedicated to enhancing security postures through proactive investigations, triaging alerts, and incident response. Collaborate with experienced analysts to ensure swift and effectiv...
6 days ago
Lead Security Engineer - Managed Services
$133K - $193K *
Lead the charge in enhancing security for Managed Services platforms by implementing robust controls and best practices, collaborating across teams to reduce risk, improve security posture, and drive...
1 week ago
$100K - $120K *
Lead the charge in systems engineering, managing a hybrid environment that supports high-throughput networking and large-scale storage solutions. Collaborate with a dynamic team to optimize infrastruc...
Reposted 2 days ago
Principal Solutions Consultant
$150K - $180K *
Empower enterprises by transforming digital operations with cutting-edge solutions. Collaborate with C-suite leaders and engineering teams to shape strategies that optimize resilience, automation, and...
Yesterday
Senior Technical Marketing Engineer - Semiconductor Design
$160K - $322K *
Shape the future of EDA technologies by educating developers through compelling technical content and benchmarks. Collaborate with teams to showcase the power of the NVIDIA platform and inspire innova...
Reposted 1 week ago
Senior Director, Sales Engineering
$193K - $230K *
Lead our regional Sales Engineering team to drive customer success, operational excellence, and strategic growth. Collaborate with key stakeholders to enhance technical capabilities and ensure alignme...
2 weeks ago
Regional Sales Manager - IP&E Southeast
$126K - $180K *
Join a team that's driving sales excellence and strategic leadership. Lead a dynamic team through data-driven decision-making to foster strong customer and supplier relationships while achieving branc...
2 weeks ago
$76K - $130K *
Drive strategic account growth by managing complex relationships and expanding executive-level connections in technology. Elevate customer engagement and align solutions with business goals for profit...
5 days ago
Senior Sales Engineer, Enterprise
$166K - $208K *
Help us transform enterprise sales by delivering technical expertise and data solutions to meet complex customer needs. Collaborate cross-functionally to manage accounts and ensure technical alignment...
1 week ago
Solutions Engineer | East or Central US | Remote
$182K - $226K *
Join a team that's driving innovation in a high-growth startup, engaging customers and providing technical expertise. Elevate your career by solving challenges and enhancing product experiences in a c...
4 weeks ago
$112K - $179K *
Elevate enterprise cloud architecture by designing secure, resilient solutions that meet FedRAMP standards. Collaborate with cross-functional teams to lead cloud migration, optimize costs, and mentor...
3 weeks ago
$136K - $253K *
Engage with small to mid-sized clients, driving new business and managing accounts to exceed revenue targets. Collaborate cross-functionally to deliver tailored solutions that address customer challen...
1 week ago
Account Executive SaaS - US, Remote
$100K - $120K *
Unlock potential by driving growth in financial services sales, managing the complete cycle from prospecting to closing. Cultivate partnerships and represent the company at industry events, ensuring e...
3 weeks ago
$80K - $95K *
Join our team to provide essential acquisition support for IT assets, ensuring efficiency in procurement processes and adherence to government protocols while managing extensive hardware and software...
2 weeks ago
Director, Implementation Engineering
$190K - $220K *
Champion the delivery of mission-critical integrations by leading a dynamic enterprise implementation engineering team. Guide the shift to a code-first, AI-forward approach, ensuring rapid deployments...
1 month ago
Senior Security Compliance Analyst
$110K - $140K *
Lead compliance initiatives and enhance security governance within healthcare. Ensure adherence to ISO 27001, HIPAA, and manage audits, risk assessments, and policies while fostering collaboration acr...
Reposted 1 week ago
OpenShift Senior Consultant - TS/SCI + Poly Required
$118K - $195K *
Advance your career by engaging with clients to deliver scalable solutions utilizing Red Hat technologies. Travel across North America while guiding teams and enhancing your technical skills in a dyna...
Reposted 3 weeks ago
$102K - $147K *
Help us drive value delivery and revenue growth for Large Enterprise clients. Build trusted relationships with C-Level Executives, identify growth opportunities, and manage complex sales processes to...
1 week ago
Senior Data Software Engineer, AWS Lambda
$120K - $150K *
Explore the future of data integration by designing and supporting end-to-end MDM flows, ensuring data quality, and fostering collaboration across teams to enhance operational processes and reliabilit...
1 month ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.