Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr. Transportation/Highway Engineer
$95K - $130K *
Shape the future of transportation by leading multiple projects and teams. Collaborate with renowned professionals, maintain client relationships, and ensure project success while advancing your caree...
Today
Senior Manager, Go-to-Market Marketing (Data & AI)
$130K - $180K *
Advance your career by leading global go-to-market strategies for Data & AI. Drive differentiated positioning, demand programs, and impactful campaigns. Collaborate with partners to shape market offer...
Reposted yesterday
$200K - $240K *
Support cybersecurity transformations as a trusted advisor through customer engagements, guiding technical solution strategy and fostering relationships with C-level executives to align security archi...
1 week ago
$138K - $192K *
Join us as a Principal Presales Engineer, where you will drive technical solutions, influence client engagement, and mentor sales teams. Leverage your expertise to build innovations and elevate custom...
2 weeks ago
$66K - $101K *
Join a team that's shaping the future of product testing and validation. In this pivotal R&D role, you will collaborate across functions, ensuring compliance with safety standards while enhancing prod...
Reposted 1 week ago
Strategic Solutions Consultant
$157K - $170K *
Join a team that's leading complex enterprise solutions, driving value through strategic consulting and technical expertise. Collaborate across departments to shape HR technology and execute high-impa...
3 weeks ago
$280K - $350K *
Unlock your potential by building and owning a strategic customer base in Canada. Drive multi-threaded relationships, foster long-term growth, and develop new business opportunities in a burgeoning ma...
Reposted 1 week ago
$70K - $95K *
Pioneer growth by developing go-to-market strategies, driving new business opportunities, and ensuring partner success through exceptional onboarding and collaboration. Leverage analytics to enhance s...
Reposted 2 weeks ago
$110K - $125K *
Shape the future of sales engineering by providing vital pre- and post-sales support. Collaborate with the sales team to drive initiatives, manage projects, and tackle technical challenges while engag...
2 weeks ago
$90K - $120K *
Transform your career by driving systems analysis for large-scale payroll systems, where your expertise in software development and stakeholder collaboration will enhance performance and efficiency. M...
Reposted 5 days ago
$102K - $154K *
Drive innovative Kubernetes solutions by configuring and securing AKS platforms. Collaborate cross-functionally to enhance infrastructure, deliver operational excellence, and mentor peers while ensuri...
4 days ago
Engagement Manager, Advisory Services
$128K - $168K *
Lead the charge in driving customer outcomes through strategic engagement management, ensuring successful delivery of Atlassian solutions. Collaborate effectively across teams while cultivating strong...
2 weeks ago
$120K - $140K *
Join a team that's dedicated to enhancing customer success through technical expertise, strategic support, and continuous relationship building. Your role will bridge customer needs with product offer...
2 weeks ago
EPIC ODB Engineer / Architect - Remote
$120K - $150K *
Elevate your career by joining our dynamic team to design, optimize, and maintain Epic's critical database infrastructure. Collaborate with technical experts to ensure top performance and seamless int...
6 days ago
NAIS / RF Engineer - Subject Matter Expert (REMOTE)
$120K - $150K *
Transform engineering support for the Coast Guard's NAIS, developing innovative monitoring solutions and addressing complex system issues to ensure optimal performance and compliance with internationa...
1 week ago
$179K - $210K *
Empower organizational success by leading complex, high-stakes software implementations, crafting effective Change Management strategies, and engaging C-suite stakeholders to drive value and adoption...
1 week ago
$180K - $220K *
Elevate your career by spearheading AI product engineering and development. Collaborate cross-functionally, drive innovation, and make a significant impact through advanced AI solutions and leadership...
3 weeks ago
Solutions Integration Engineer IV
$105K - $160K *
Lead the charge in implementing B2B integrations within a dynamic IoT environment, collaborating with cross-functional teams to deliver scalable solutions that enhance operational efficiency and custo...
4 weeks ago
$100K - $130K *
Accelerate the evolution of secure and scalable Azure cloud solutions. Lead design, automation, and governance initiatives while mentoring teams to optimize performance and achieve enterprise moderniz...
3 weeks ago
$170K - $200K *
Invent powerful integrations as you lead SAP projects, connecting Parloa's AI platform with enterprise SAP systems. Design, build, and optimize solutions that enhance customer experiences through seam...
3 weeks ago
Principal Security Engineer - Threat Intelligence
$130K - $180K *
Transform security capabilities by leveraging advanced threat intelligence. This role requires deep expertise and engineering skills to operationalize intelligence, drive program maturity, and influen...
3 weeks ago
ServiceNow Sr. AI Technical Architect/Developer
$205K - $265K *
Champion cutting-edge AI solutions by architecting and developing automated workflows with ServiceNow’s Next Gen tools, enhancing enterprise efficiency through innovation and expertise. Join us to lea...
3 weeks ago
Account Executive, Mid Market - Canada
$94K - $123K *
Engage in driving growth by managing a portfolio of mid-market accounts. Collaborate with cross-functional teams to execute strategic sales cycles, enhance customer relationships, and achieve ambitiou...
2 weeks ago
Sales Engineer, Superhuman for Education
$90K - $130K *
Collaborate with Account Executives to drive sales in education, delivering tailored demos and managing technical reviews. You'll enhance client understanding of our solutions to elevate student succe...
1 week ago
$180K - $200K *
Empower academic dreams by driving sales growth through impactful consultative engagement with students and families. Take initiative in refining processes and systems while ensuring an exceptional, t...
3 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.