Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$95K - $130K *

Shape the future of transportation by leading multiple projects and teams. Collaborate with renowned professionals, maintain client relationships, and ensure project success while advancing your caree...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Transportation

$130K - $180K *

Advance your career by leading global go-to-market strategies for Data & AI. Drive differentiated positioning, demand programs, and impactful campaigns. Collaborate with partners to shape market offer...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $240K *

Support cybersecurity transformations as a trusted advisor through customer engagements, guiding technical solution strategy and fostering relationships with C-level executives to align security archi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$138K - $192K *

Join us as a Principal Presales Engineer, where you will drive technical solutions, influence client engagement, and mentor sales teams. Leverage your expertise to build innovations and elevate custom...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$66K - $101K *

Join a team that's shaping the future of product testing and validation. In this pivotal R&D role, you will collaborate across functions, ensuring compliance with safety standards while enhancing prod...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$157K - $170K *

Join a team that's leading complex enterprise solutions, driving value through strategic consulting and technical expertise. Collaborate across departments to shape HR technology and execute high-impa...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$280K - $350K *

Unlock your potential by building and owning a strategic customer base in Canada. Drive multi-threaded relationships, foster long-term growth, and develop new business opportunities in a burgeoning ma...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Pioneer growth by developing go-to-market strategies, driving new business opportunities, and ensuring partner success through exceptional onboarding and collaboration. Leverage analytics to enhance s...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $125K *

Shape the future of sales engineering by providing vital pre- and post-sales support. Collaborate with the sales team to drive initiatives, manage projects, and tackle technical challenges while engag...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $120K *

Transform your career by driving systems analysis for large-scale payroll systems, where your expertise in software development and stakeholder collaboration will enhance performance and efficiency. M...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $154K *

Drive innovative Kubernetes solutions by configuring and securing AKS platforms. Collaborate cross-functionally to enhance infrastructure, deliver operational excellence, and mentor peers while ensuri...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$128K - $168K *

Lead the charge in driving customer outcomes through strategic engagement management, ensuring successful delivery of Atlassian solutions. Collaborate effectively across teams while cultivating strong...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $140K *

Join a team that's dedicated to enhancing customer success through technical expertise, strategic support, and continuous relationship building. Your role will bridge customer needs with product offer...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Elevate your career by joining our dynamic team to design, optimize, and maintain Epic's critical database infrastructure. Collaborate with technical experts to ensure top performance and seamless int...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Transform engineering support for the Coast Guard's NAIS, developing innovative monitoring solutions and addressing complex system issues to ensure optimal performance and compliance with internationa...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$179K - $210K *

Empower organizational success by leading complex, high-stakes software implementations, crafting effective Change Management strategies, and engaging C-suite stakeholders to drive value and adoption...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Elevate your career by spearheading AI product engineering and development. Collaborate cross-functionally, drive innovation, and make a significant impact through advanced AI solutions and leadership...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $160K *

Lead the charge in implementing B2B integrations within a dynamic IoT environment, collaborating with cross-functional teams to deliver scalable solutions that enhance operational efficiency and custo...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Accelerate the evolution of secure and scalable Azure cloud solutions. Lead design, automation, and governance initiatives while mentoring teams to optimize performance and achieve enterprise moderniz...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $200K *

Invent powerful integrations as you lead SAP projects, connecting Parloa's AI platform with enterprise SAP systems. Design, build, and optimize solutions that enhance customer experiences through seam...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $180K *

Transform security capabilities by leveraging advanced threat intelligence. This role requires deep expertise and engineering skills to operationalize intelligence, drive program maturity, and influen...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$205K - $265K *

Champion cutting-edge AI solutions by architecting and developing automated workflows with ServiceNow’s Next Gen tools, enhancing enterprise efficiency through innovation and expertise. Join us to lea...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $123K *

Engage in driving growth by managing a portfolio of mid-market accounts. Collaborate with cross-functional teams to execute strategic sales cycles, enhance customer relationships, and achieve ambitiou...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Collaborate with Account Executives to drive sales in education, delivering tailored demos and managing technical reviews. You'll enhance client understanding of our solutions to elevate student succe...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$180K - $200K *

Empower academic dreams by driving sales growth through impactful consultative engagement with students and families. Take initiative in refining processes and systems while ensuring an exceptional, t...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.