Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Partner Account Executive - IBM Alliance
$110K - $130K *
Transform sales execution by driving co-sell revenue with IBM across the Americas, leveraging strong relationships within their ecosystem. Collaborate with various teams to position EDB Postgres withi...
5 days ago
Channel Account Executive - US
$141K - $207K *
Join a team that's driving innovative channel sales strategies to expand market reach. Collaborate with partners and contribute to our growth in the SaaS sector, ensuring success through robust traini...
Reposted 1 week ago
Mid-Market Account Executive - Public Sector
$152K - $190K *
Shape the future of IoT by driving complex sales to mid-sized customers, forging impactful relationships, and leading the charge in the digital transformation of essential industries. Enjoy a fully re...
Reposted 3 weeks ago
Lead Customer Success Manager - West
$190K - $220K *
Inspire customer success as a strategic lead for enterprise accounts, driving retention and value realization while partnering with sales and technical teams to optimize customer outcomes and expand a...
3 weeks ago
$95K - $115K *
Lead large-scale project initiatives, overseeing timelines and budgets while mentoring project teams. You'll collaborate with stakeholders to ensure successful project executions, enhancing operationa...
3 weeks ago
Senior Product Manager - Remote Access Client Portfolio
$125K - $150K *
Champion the development of a dynamic remote access product portfolio, coordinating across multifaceted teams and innovative technologies to optimize privileged and password management solutions in a...
Yesterday
$103K - $181K *
Lead the charge in developing comprehensive remediation designs and specifications. Drive innovation in environmental engineering projects while collaborating across teams and ensuring top-quality per...
Reposted 1 month ago
Privileged Access Management (PAM) Consultant
$110K - $130K *
Deliver specialized guidance in implementing and maximizing PAM solutions, ensuring client success throughout the deployment lifecycle while fostering long-term partnerships and strategic advisory rel...
Yesterday
Support Engineer (FHIR/Angular/Node.js)
$90K - $110K *
Solve complex technical challenges as you provide elite support for a cutting-edge web application, ensuring seamless integration with the Epic EMR and optimizing user experience through rigorous appl...
Reposted 1 week ago
Sr. Product Marketing Manager, Enterprise
$120K - $145K *
Lead and shape the Enterprise narrative, empowering sales and marketing teams with strategic insights and compelling content. Engage complex stakeholders to drive growth and alignment across all custo...
Yesterday
$130K - $160K *
Transform security strategies by leading advanced cybersecurity initiatives. Collaborate cross-functionally to enhance systems, implement Zero Trust principles, and ensure resilience in defending sens...
6 days ago
$100K - $120K *
Empower success by leading complex Banner Accounts Receivable implementations, mentoring consultants, and driving excellence in customer engagements. Influence strategies and champion continuous impro...
1 week ago
$100K - $140K *
Champion cybersecurity by bridging compliance and engineering, ensuring secure architectural designs and automating security processes in a fast-paced environment. Collaborate with engineers to enhanc...
1 month ago
$115K - $125K *
Engage customers by driving sales growth through enterprise software solutions. Leverage strategic partnerships and in-depth industry knowledge to exceed quotas and develop long-term client relationsh...
5 days ago
$78K - $95K *
Execute innovative control systems engineering solutions for diverse industries, collaborating with cross-functional teams to deliver high-performance Building Automation Systems that meet project spe...
4 weeks ago
$120K - $145K *
Engage as a Cloud Engineer to design and implement secure Azure solutions, collaborating with teams to optimize performance and manage infrastructure. Focus on automation, compliance, and delivering h...
Reposted 2 weeks ago
Senior Support Engineer - Toronto
$110K - $130K *
Support strategic enterprise accounts by tackling complex technical challenges. Collaborate with product teams to design operational processes and enhance monitoring strategies for optimal customer ex...
1 week ago
Software Engineer, Application Integration
$110K - $130K *
Lead our high-impact engineering mission by building critical integrations between complex EHR systems and our innovative platform, delivering real-time insights that empower clinicians to make lifesa...
2 weeks ago
Senior Systems Engineer (REMOTE)
$110K - $130K *
Join us to design, implement, and support robust IT infrastructures. You'll lead the charge in managing Linux, Windows, and cloud solutions while ensuring optimal performance and security for enterpri...
Reposted 1 week ago
Security Engineer, Corporate Security
$200K - $255K *
Contribute to corporate security by designing, implementing, and maintaining robust security measures while collaborating with IT, engineering, and business teams to address and mitigate risks across...
3 weeks ago
SAP Extended Warehouse Management (EWM) Consultant I
$85K - $107K *
Champion the design and optimization of SAP EWM solutions, enhancing warehouse management. Collaborate with teams to analyze requirements and implement best practices, guiding clients through testing...
2 weeks ago
Senior Lead Release Train Engineer
$132K - $193K *
Champion Agile execution as a Senior Lead Release Train Engineer, guiding ARTs through strategic planning, coaching cross-functional teams, and enhancing delivery processes to ensure coordinated and e...
1 week ago
Enterprise Account Executive, Federal
$125K - $150K *
Manage the full sales cycle for Federal agencies, driving growth with our SaaS platform. Collaborate cross-functionally to address compliance needs while nurturing new and existing relationships withi...
1 week ago
Senior Director Software Engineering - Remote
$159K - $273K *
Lead the future of software engineering by driving architectural modernization, strategic vision, and impactful solutions. Partner with executives and multidisciplinary teams to solve healthcare chall...
2 days ago
Senior Logistics Management Specialist
$100K - $120K *
Lead the charge in providing logistics management support for advanced radar systems, ensuring effective lifecycle maintenance and integrated product development while collaborating with various gover...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.