Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Transform sales execution by driving co-sell revenue with IBM across the Americas, leveraging strong relationships within their ecosystem. Collaborate with various teams to position EDB Postgres withi...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $207K *

Join a team that's driving innovative channel sales strategies to expand market reach. Collaborate with partners and contribute to our growth in the SaaS sector, ensuring success through robust traini...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$152K - $190K *

Shape the future of IoT by driving complex sales to mid-sized customers, forging impactful relationships, and leading the charge in the digital transformation of essential industries. Enjoy a fully re...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$190K - $220K *

Inspire customer success as a strategic lead for enterprise accounts, driving retention and value realization while partnering with sales and technical teams to optimize customer outcomes and expand a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Lead large-scale project initiatives, overseeing timelines and budgets while mentoring project teams. You'll collaborate with stakeholders to ensure successful project executions, enhancing operationa...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$125K - $150K *

Champion the development of a dynamic remote access product portfolio, coordinating across multifaceted teams and innovative technologies to optimize privileged and password management solutions in a...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$103K - $181K *

Lead the charge in developing comprehensive remediation designs and specifications. Drive innovation in environmental engineering projects while collaborating across teams and ensuring top-quality per...

US-AnywhereRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Deliver specialized guidance in implementing and maximizing PAM solutions, ensuring client success throughout the deployment lifecycle while fostering long-term partnerships and strategic advisory rel...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Solve complex technical challenges as you provide elite support for a cutting-edge web application, ensuring seamless integration with the Epic EMR and optimizing user experience through rigorous appl...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Lead and shape the Enterprise narrative, empowering sales and marketing teams with strategic insights and compelling content. Engage complex stakeholders to drive growth and alignment across all custo...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Transform security strategies by leading advanced cybersecurity initiatives. Collaborate cross-functionally to enhance systems, implement Zero Trust principles, and ensure resilience in defending sens...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Empower success by leading complex Banner Accounts Receivable implementations, mentoring consultants, and driving excellence in customer engagements. Influence strategies and champion continuous impro...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $140K *

Champion cybersecurity by bridging compliance and engineering, ensuring secure architectural designs and automating security processes in a fast-paced environment. Collaborate with engineers to enhanc...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $125K *

Engage customers by driving sales growth through enterprise software solutions. Leverage strategic partnerships and in-depth industry knowledge to exceed quotas and develop long-term client relationsh...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$78K - $95K *

Execute innovative control systems engineering solutions for diverse industries, collaborating with cross-functional teams to deliver high-performance Building Automation Systems that meet project spe...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Engage as a Cloud Engineer to design and implement secure Azure solutions, collaborating with teams to optimize performance and manage infrastructure. Focus on automation, compliance, and delivering h...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Support strategic enterprise accounts by tackling complex technical challenges. Collaborate with product teams to design operational processes and enhance monitoring strategies for optimal customer ex...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Lead our high-impact engineering mission by building critical integrations between complex EHR systems and our innovative platform, delivering real-time insights that empower clinicians to make lifesa...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Join us to design, implement, and support robust IT infrastructures. You'll lead the charge in managing Linux, Windows, and cloud solutions while ensuring optimal performance and security for enterpri...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $255K *

Contribute to corporate security by designing, implementing, and maintaining robust security measures while collaborating with IT, engineering, and business teams to address and mitigate risks across...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $107K *

Champion the design and optimization of SAP EWM solutions, enhancing warehouse management. Collaborate with teams to analyze requirements and implement best practices, guiding clients through testing...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$132K - $193K *

Champion Agile execution as a Senior Lead Release Train Engineer, guiding ARTs through strategic planning, coaching cross-functional teams, and enhancing delivery processes to ensure coordinated and e...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Manage the full sales cycle for Federal agencies, driving growth with our SaaS platform. Collaborate cross-functionally to address compliance needs while nurturing new and existing relationships withi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$159K - $273K *

Lead the future of software engineering by driving architectural modernization, strategic vision, and impactful solutions. Partner with executives and multidisciplinary teams to solve healthcare chall...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Lead the charge in providing logistics management support for advanced radar systems, ensuring effective lifecycle maintenance and integrated product development while collaborating with various gover...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.