Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$160K - $220K *

Lead the charge in fostering robust technological solutions for clients, leveraging expertise across data center, cloud, and security sectors. Collaborate with sales teams to drive business growth thr...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead strategic sales efforts in AI solutions, acting as a trusted advisor to clients. Collaborate closely with partners and internal teams to create impactful strategies, drive opportunities, and clos...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $140K *

Manage the implementation and administration of Data Loss Prevention solutions across networks and cloud platforms, ensuring effectiveness in enterprise data protection and compliance. Collaborate wit...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $250K *

Explore solutions in endpoint security as a Senior Product Security Engineer. Collaborate with teams to enhance product design, conduct in-depth security assessments, and champion secure coding practi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Elevate the SMB Sales Engineering team by leading and developing talent, collaborating with Sales to deliver top-notch technical solutions, and guiding complex customer engagements while ensuring a cu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$155K - $175K *

Join a team that's shaping foundational data management, coordinating projects, governance, and quality assurance in a dynamic IT environment. Lead extensive data initiatives and collaborate with dive...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$118K - $196K *

Transform cloud infrastructure through automation and DevOps, ensuring secure, reliable environments while collaborating with cross-functional teams to address mission needs and enhance operational ex...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $220K *

Shape the future of engineering by enabling seamless execution of key initiatives. Collaborate with leadership and teams to tackle challenges, streamline processes, and drive strategic projects that e...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Transform relationships with major clients as you drive business growth, enhance customer satisfaction, and deliver comprehensive sales strategies in enterprise network security solutions. Join us in...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$106K - $145K *

Elevate healthcare solutions by engaging in all phases of software development with a dynamic team. Collaborate closely with cross-functional members to innovate and enhance application systems that m...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $124K *

Unlock potential by joining a team focused on advanced Tier II support for network devices in a fiber optic transport network, ensuring operational excellence and 100% service availability across mult...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $90K *

Join a rapidly growing safety software solutions company to drive strategic sales in public safety. Build relationships with decision-makers and exceed quotas across a multi-state territory while mana...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Manage enterprise presales efforts by leveraging technical expertise and business acumen to drive client engagement, support sales goals, and demonstrate the value of advanced solutions for improved u...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $100K *

Empower your career by providing advanced technical support and exceptional customer service in a fast-paced remote environment. Collaborate with diverse teams to ensure seamless functionality of IT s...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by managing clinical trials to deliver clean data on time. Collaborate with global teams to ensure compliance, quality, and efficient operations within defined budgets and timelines...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$107K - $172K *

Drive successful outcomes by managing high-complexity technical projects, fostering customer relationships, and promoting best practices for enterprise solutions. Collaborate with diverse teams to enh...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $162K *

Transform developer experiences by creating real-world pipeline templates and self-serve tutorials. Focus on solving CI/CD pain points, validating solutions, and delivering clear documentation that em...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Build a rewarding career while overseeing and optimizing critical security detection platforms. Collaborate with teams to enhance threat detection and response capabilities, and drive continuous impro...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$114K - $188K *

Shape new business growth by leveraging relationships with C-suite clients, coordinating account strategies across teams, and utilizing innovative solutions for their IT needs in a dynamic SaaS enviro...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$240K - $300K *

Join a team that's pivotal in ensuring our cloud infrastructure is reliable and scalable. You will build, operate, and enhance production systems using Kubernetes, AWS, and automation, making an impac...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$97K - $106K *

Take ownership of optimizing release processes in Salesforce environments, ensuring quality and timely deployment while effectively managing CI/CD pipelines and adhering to best practices. Collaborate...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Accelerate progress at closing deals as a consultative Account Executive. Own the full sales cycle while driving solution sales across a high-demand portfolio, building strong customer relationships...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $193K *

Help us shape the future of IT consulting by guiding clients through complex challenges, ensuring optimal ServiceNow architecture, and delivering strategic advisory services that drive measurable busi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the transformation of IT support operations for a global workforce, optimizing service delivery and enhancing user experience through innovative solutions and strategic management. Oversee a dedi...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Transform the IT support experience for a global workforce by leading a multi-tier service desk and advancing AI-driven operations. Drive change and innovation through direct budget management and a f...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.