Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$85K - $106K *
Join us to manage and enhance AV technology for global events, ensuring seamless execution and high-quality experiences. Lead tech support for meetings, conferences, and executive needs in a dynamic r...
3 weeks ago
Senior Program Manager - Technical
$118K - $195K *
Champion automated compliance solutions and lead large-scale audits across multiple frameworks. Drive cross-functional collaboration while mentoring the team to build a robust compliance architecture...
3 days ago
$130K - $150K *
Engage in the evolving Unified Commerce landscape as a Senior Client Executive, driving net-new logo acquisitions and fostering relationships to expand market presence, delivering value to retailers t...
2 days ago
Senior Product Marketing Manager, Archives
$97K - $138K *
Lead product marketing strategy for Archives portfolio, enhancing visibility and revenue in academic and library markets. Collaborate with internal and external partners to drive awareness and adoptio...
4 weeks ago
$82K - $110K *
Join a dynamic team to enhance network operations, leveraging AI insights to boost reliability and efficiency while mentoring peers and guiding technical solutions across various segments of the organ...
1 week ago
Senior Application Security Engineer
$157K - $216K *
Elevate security practices by owning AI-driven code and pull-request enforcement, collaborating closely with engineering teams to ensure AI-enhanced features are secure from inception, while developin...
4 days ago
Senior Enterprise Account Executive - Delphix
$185K - $370K *
Advance your career by managing major enterprise accounts and executing strategic sales initiatives. Collaborate with internal teams to deliver innovative solutions while exceeding sales targets and e...
Reposted 2 days ago
Principal Software Engineer - Remote
$112K - $193K *
Shape the future of AI solutions by developing scalable, intelligent applications using cutting-edge frameworks. Collaborate with stakeholders to drive innovation in conversational AI and agentic syst...
2 weeks ago
Software Engineer 5- Customer Service Platform
$388K - $500K+*
Elevate customer support by designing and building robust systems that enhance operational efficiency and user experience, collaborating across teams to innovate solutions for a high-traffic, hybrid t...
1 week ago
Security Engineer - Threat Detection
$120K - $150K *
Drive innovation in threat detection by leveraging AI and automation. Collaborate with security teams to enhance detection capabilities, optimize risk mitigation strategies, and improve response times...
3 weeks ago
Senior Data Engineering Consultant - Certified (Ref: 5666)
$120K - $150K *
Unlock your potential as a senior data engineer, leading the design and implementation of scalable data solutions that drive enterprise decision-making and enhance analytical capabilities in dynamic c...
2 weeks ago
US- Technical Program Manager (PEO)
$150K - $170K *
Partner with us to drive impactful product outcomes by orchestrating complex initiatives across diverse teams and domains, aligning strategy with execution, and fostering a culture of empowered delive...
Reposted 1 week ago
$80K - $110K *
Drive innovation in software development by enhancing platforms and maintaining codebases. Collaborate in a dynamic environment, showcasing skills in coding and online practices to deliver impactful s...
1 week ago
Senior Data Analytics Engineer
$90K - $130K *
Grow with us as you transform data into strategic insights, enabling data-driven decisions. Collaborate with diverse teams to enhance data infrastructure and analytics, driving innovation and improvin...
2 days ago
Lead Customer Engineer - Power Solutions
$90K - $120K *
Drive innovation by partnering with customers to craft tailored power solutions, leveraging technical expertise while collaborating across engineering, marketing, and sales to ensure product excellenc...
4 days ago
$80K - $120K *
Unlock potential by transforming satellite-derived vegetation intelligence into actionable insights for utility customers while enhancing climate resilience and optimizing workflows with geospatial an...
2 weeks ago
$100K - $150K *
Unlock growth by driving strategic sales initiatives and managing complex enterprise cycles. Collaborate with C-Suite executives to deliver impactful solutions in a leading SaaS environment, ensuring...
1 week ago
Enterprise Infrastructure Patch and Security Engineer
$100K - $130K *
Champion security excellence by overseeing patch compliance across various infrastructures. Drive remediation efforts, manage critical updates, and utilize advanced tools to enhance risk management an...
4 weeks ago
$138K - $187K *
Transform cloud infrastructure by implementing and managing AWS solutions, ensuring high performance and availability. Collaborate within teams to develop robust technologies, fostering innovation and...
1 week ago
Senior Network Engineer (Remote in US)
$100K - $130K *
Lead the charge in designing and implementing advanced network solutions, ensuring optimal infrastructure reliability while mentoring team members and collaborating closely with clients to overcome co...
Today
Senior Sales Engineer - Mid Atlantic (DC/VA/MD)
$100K - $130K *
Transform customer relationships and drive success through expert technical guidance. Collaborate closely with sales teams to demonstrate solutions, ensure effective deployments, and address client ne...
3 weeks ago
$120K - $210K *
Take ownership of the full sales cycle, engaging enterprise clients to drive transformation in Agile and AI adoption. This pivotal role demands insight-driven conversations and strategic account manag...
4 weeks ago
$106K - $130K *
Grow your expertise in data analytics by leading critical initiatives that reshape member engagement, drive strategic decisions, and enhance business performance through actionable insights and advanc...
2 days ago
Scaled Customer Success Manager, Startups
$90K - $130K *
Drive the post-sale success engine for a startup ecosystem, optimizing customer journeys, scaling operations, and enhancing retention and growth. Collaborate cross-functionally to ensure startup succe...
4 days ago
Senior Test Automation Engineer
$100K - $130K *
Drive quality assurance processes by developing, executing, and managing automated and manual tests. Collaborate closely with cross-functional teams to ensure software reliability and compliance with...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.