Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$85K - $106K *

Join us to manage and enhance AV technology for global events, ensuring seamless execution and high-quality experiences. Lead tech support for meetings, conferences, and executive needs in a dynamic r...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$118K - $195K *

Champion automated compliance solutions and lead large-scale audits across multiple frameworks. Drive cross-functional collaboration while mentoring the team to build a robust compliance architecture...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $150K *

Engage in the evolving Unified Commerce landscape as a Senior Client Executive, driving net-new logo acquisitions and fostering relationships to expand market presence, delivering value to retailers t...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$97K - $138K *

Lead product marketing strategy for Archives portfolio, enhancing visibility and revenue in academic and library markets. Collaborate with internal and external partners to drive awareness and adoptio...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$82K - $110K *

Join a dynamic team to enhance network operations, leveraging AI insights to boost reliability and efficiency while mentoring peers and guiding technical solutions across various segments of the organ...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$157K - $216K *

Elevate security practices by owning AI-driven code and pull-request enforcement, collaborating closely with engineering teams to ensure AI-enhanced features are secure from inception, while developin...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$185K - $370K *

Advance your career by managing major enterprise accounts and executing strategic sales initiatives. Collaborate with internal teams to deliver innovative solutions while exceeding sales targets and e...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$112K - $193K *

Shape the future of AI solutions by developing scalable, intelligent applications using cutting-edge frameworks. Collaborate with stakeholders to drive innovation in conversational AI and agentic syst...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$388K - $500K+*

Elevate customer support by designing and building robust systems that enhance operational efficiency and user experience, collaborating across teams to innovate solutions for a high-traffic, hybrid t...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $150K *

Drive innovation in threat detection by leveraging AI and automation. Collaborate with security teams to enhance detection capabilities, optimize risk mitigation strategies, and improve response times...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Unlock your potential as a senior data engineer, leading the design and implementation of scalable data solutions that drive enterprise decision-making and enhance analytical capabilities in dynamic c...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $170K *

Partner with us to drive impactful product outcomes by orchestrating complex initiatives across diverse teams and domains, aligning strategy with execution, and fostering a culture of empowered delive...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Drive innovation in software development by enhancing platforms and maintaining codebases. Collaborate in a dynamic environment, showcasing skills in coding and online practices to deliver impactful s...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Grow with us as you transform data into strategic insights, enabling data-driven decisions. Collaborate with diverse teams to enhance data infrastructure and analytics, driving innovation and improvin...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Drive innovation by partnering with customers to craft tailored power solutions, leveraging technical expertise while collaborating across engineering, marketing, and sales to ensure product excellenc...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $120K *

Unlock potential by transforming satellite-derived vegetation intelligence into actionable insights for utility customers while enhancing climate resilience and optimizing workflows with geospatial an...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $150K *

Unlock growth by driving strategic sales initiatives and managing complex enterprise cycles. Collaborate with C-Suite executives to deliver impactful solutions in a leading SaaS environment, ensuring...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Champion security excellence by overseeing patch compliance across various infrastructures. Drive remediation efforts, manage critical updates, and utilize advanced tools to enhance risk management an...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$138K - $187K *

Transform cloud infrastructure by implementing and managing AWS solutions, ensuring high performance and availability. Collaborate within teams to develop robust technologies, fostering innovation and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Lead the charge in designing and implementing advanced network solutions, ensuring optimal infrastructure reliability while mentoring team members and collaborating closely with clients to overcome co...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Transform customer relationships and drive success through expert technical guidance. Collaborate closely with sales teams to demonstrate solutions, ensure effective deployments, and address client ne...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $210K *

Take ownership of the full sales cycle, engaging enterprise clients to drive transformation in Agile and AI adoption. This pivotal role demands insight-driven conversations and strategic account manag...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$106K - $130K *

Grow your expertise in data analytics by leading critical initiatives that reshape member engagement, drive strategic decisions, and enhance business performance through actionable insights and advanc...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Drive the post-sale success engine for a startup ecosystem, optimizing customer journeys, scaling operations, and enhancing retention and growth. Collaborate cross-functionally to ensure startup succe...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $130K *

Drive quality assurance processes by developing, executing, and managing automated and manual tests. Collaborate closely with cross-functional teams to ensure software reliability and compliance with...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.