Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Field Solutions Engineer - Public Sector
$160K - $220K *
Lead the charge in fostering robust technological solutions for clients, leveraging expertise across data center, cloud, and security sectors. Collaborate with sales teams to drive business growth thr...
6 days ago
$110K - $130K *
Lead strategic sales efforts in AI solutions, acting as a trusted advisor to clients. Collaborate closely with partners and internal teams to create impactful strategies, drive opportunities, and clos...
1 week ago
$80K - $140K *
Manage the implementation and administration of Data Loss Prevention solutions across networks and cloud platforms, ensuring effectiveness in enterprise data protection and compliance. Collaborate wit...
2 weeks ago
Sr. Product Security Engineer (Remote)
$160K - $250K *
Explore solutions in endpoint security as a Senior Product Security Engineer. Collaborate with teams to enhance product design, conduct in-depth security assessments, and champion secure coding practi...
3 weeks ago
Manager, Enterprise Sales Engineering
$108K - $130K *
Elevate the SMB Sales Engineering team by leading and developing talent, collaborating with Sales to deliver top-notch technical solutions, and guiding complex customer engagements while ensuring a cu...
2 weeks ago
Remote Foundational Data Lead - (VA ESOM)
$155K - $175K *
Join a team that's shaping foundational data management, coordinating projects, governance, and quality assurance in a dynamic IT environment. Lead extensive data initiatives and collaborate with dive...
1 week ago
Senior AWS DevOps / Platform Engineer
$118K - $196K *
Transform cloud infrastructure through automation and DevOps, ensuring secure, reliable environments while collaborating with cross-functional teams to address mission needs and enhance operational ex...
1 week ago
Senior Engineering Program Manager
$175K - $220K *
Shape the future of engineering by enabling seamless execution of key initiatives. Collaborate with leadership and teams to tackle challenges, streamline processes, and drive strategic projects that e...
1 week ago
Enterprise, Major Account Manager
$125K - $150K *
Transform relationships with major clients as you drive business growth, enhance customer satisfaction, and deliver comprehensive sales strategies in enterprise network security solutions. Join us in...
2 weeks ago
$106K - $145K *
Elevate healthcare solutions by engaging in all phases of software development with a dynamic team. Collaborate closely with cross-functional members to innovate and enhance application systems that m...
Reposted 2 weeks ago
Senior IT Systems Engineer - Public Sector
$93K - $124K *
Unlock potential by joining a team focused on advanced Tier II support for network devices in a fiber optic transport network, ensuring operational excellence and 100% service availability across mult...
2 weeks ago
Senior Account Executive - SLED (Software)
$80K - $90K *
Join a rapidly growing safety software solutions company to drive strategic sales in public safety. Build relationships with decision-makers and exceed quotas across a multi-state territory while mana...
2 weeks ago
Solution Consultant - Large Enterprise (Southeast)
$110K - $130K *
Manage enterprise presales efforts by leveraging technical expertise and business acumen to drive client engagement, support sales goals, and demonstrate the value of advanced solutions for improved u...
4 weeks ago
$85K - $100K *
Empower your career by providing advanced technical support and exceptional customer service in a fast-paced remote environment. Collaborate with diverse teams to ensure seamless functionality of IT s...
2 weeks ago
Clinical Team Manager / Sr. (CTM) - HemOnc
$110K - $130K *
Unlock potential by managing clinical trials to deliver clean data on time. Collaborate with global teams to ensure compliance, quality, and efficient operations within defined budgets and timelines...
Reposted 1 week ago
Project Manager- Technical, Top Secret Clearance Required
$107K - $172K *
Drive successful outcomes by managing high-complexity technical projects, fostering customer relationships, and promoting best practices for enterprise solutions. Collaborate with diverse teams to enh...
2 days ago
$150K - $162K *
Transform developer experiences by creating real-world pipeline templates and self-serve tutorials. Focus on solving CI/CD pain points, validating solutions, and delivering clear documentation that em...
4 weeks ago
$100K - $120K *
Build a rewarding career while overseeing and optimizing critical security detection platforms. Collaborate with teams to enhance threat detection and response capabilities, and drive continuous impro...
1 week ago
Solution Sales Executive, Financial Services (Armis)
$114K - $188K *
Shape new business growth by leveraging relationships with C-suite clients, coordinating account strategies across teams, and utilizing innovative solutions for their IT needs in a dynamic SaaS enviro...
3 weeks ago
Staff Site Reliability Engineer
$240K - $300K *
Join a team that's pivotal in ensuring our cloud infrastructure is reliable and scalable. You will build, operate, and enhance production systems using Kubernetes, AWS, and automation, making an impac...
1 week ago
$97K - $106K *
Take ownership of optimizing release processes in Salesforce environments, ensuring quality and timely deployment while effectively managing CI/CD pipelines and adhering to best practices. Collaborate...
2 weeks ago
Senior Account Executive - (Remote, Arizona)
$100K - $120K *
Accelerate progress at closing deals as a consultative Account Executive. Own the full sales cycle while driving solution sales across a high-demand portfolio, building strong customer relationships...
6 days ago
Managing Advisory Consultant - CMDB/ITOM - CSDM ServiceNow
$132K - $193K *
Help us shape the future of IT consulting by guiding clients through complex challenges, ensuring optimal ServiceNow architecture, and delivering strategic advisory services that drive measurable busi...
2 weeks ago
Head of Enterprise Support and Service Operations
$150K - $180K *
Lead the transformation of IT support operations for a global workforce, optimizing service delivery and enhancing user experience through innovative solutions and strategic management. Oversee a dedi...
2 weeks ago
Head of Enterprise Support and Service Operations
$150K - $180K *
Transform the IT support experience for a global workforce by leading a multi-tier service desk and advancing AI-driven operations. Drive change and innovation through direct budget management and a f...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.