Support Escalation Engineer Jobs

Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Support Escalation Engineer Do?

These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.

Career Outlook and Compensation

Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.

Find Support Escalation Engineer Roles on Ladders

Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.

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1
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$75K - $107K *

Drive customer success by managing complex Public Sector and Education accounts, ensuring renewals, retention, and growth strategies align with funding cycles and procurement processes. Collaborate wi...

Texas, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Drive your career with a strategic role managing complex customer relationships in the Public Sector and Education. Lead renewals, retention, and growth strategies while navigating intricate procureme...

New York, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Champion customer success by managing complex Public Sector accounts, driving renewals, retention, and growth strategies. Collaborate with cross-functional teams to align customer needs with Zayo's se...

New York, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Drive strategic customer relationships and revenue growth for complex Public Sector and Education accounts, managing renewals, retention, and expansion opportunities while navigating intricate procure...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Elevate your career by managing strategic relationships with Public Sector and Education clients. Drive revenue growth, navigate complex procurement processes, and ensure customer satisfaction through...

Indiana, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Manage strategic relationships with Public Sector and Education clients, driving renewals and growth. Collaborate across teams to align customer needs with services, ensuring revenue protection and na...

Florida, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$115K - $160K *

Lead high-stakes incident response investigations, coordinating with partners and clients to enhance global security. Drive project management and mentor teams while ensuring quality deliverables and...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive the design and enhancement of corporate security infrastructure, improving automation and maintaining strong security posture in a cloud environment. Collaborate with teams to implement controls...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Transform the future of enterprise solutions by bridging stakeholder needs with actionable architecture. Collaborate with cross-functional teams to assess capabilities, identify gaps, and recommend sc...

Suitland, MDRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $221K *

Join a team that's dedicated to driving digital transformation for major accounts. As a Technical Account Manager, you'll leverage your technical expertise to engage clients, understand their needs, a...

Chicago, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$70K - $110K *

Elevate your career as a CyberArk SME/DevOps Engineer, implementing secure solutions for federal modernization. Leverage your expertise in privileged access management to drive best practices and enha...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in securing new business for a cutting-edge solution portfolio in Public Safety. Collaborate with cross-functional teams to showcase technology options, assess user needs, and drive cu...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to driving client success through effective implementation of our high-performance product suite. Manage projects, coordinate with clients, and ensure seamless onboarding...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$117K - $189K *

Lead the charge in establishing a modern quality-engineering practice, driving automation strategy and framework development while mentoring teams to enhance release readiness and quality metrics acro...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $200K *

Unlock potential by driving customer growth and engagement through consultative selling, leveraging AI insights to enhance account strategies and foster strong relationships with existing clients and...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$143K - $196K *

Drive strategic growth by managing key accounts in the MedTech OEM sector, fostering customer relationships, and achieving sales targets through innovative business plans and collaboration across team...

Minnesota, USRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Drive your career with a dynamic sales role focused on key accounts, fostering relationships, and executing strategic plans to enhance customer satisfaction and business growth in the electronic compo...

Alberta, CARemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$84K - $125K *

Join a dynamic team to drive sales in West Michigan, fostering relationships and developing strategic plans to enhance customer satisfaction and grow market presence in the electronics industry. Your...

Michigan, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Inspire customer success by bridging technical expertise with client-facing roles. Guide complex product implementations and integrations, ensuring high-quality support and solutions tailored to diver...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$56K - $114K *

Drive the development and support of applications and systems, ensuring quality and performance through coding, testing, and troubleshooting. Collaborate with teams to enhance software solutions and m...

Lansing, MIRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $150K *

Champion innovative automation solutions in warehouse management. Lead complex integrations and guide engineering teams to enhance material handling processes. Collaborate on the Global Automation Roa...

Nashville, TNRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$81K - $127K *

Drive customer success by managing the full lifecycle of client engagement, ensuring product utilization and alignment with business goals. Collaborate with teams to foster strategic partnerships and...

Magna, UTRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$152K - $190K *

Lead the charge in bringing IoT solutions to mid-sized customers, managing complex sales cycles and building lasting relationships. Drive impactful change across industries while navigating multi-stak...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$152K - $190K *

Unlock your potential in a dynamic sales role, driving IoT solutions for mid-sized customers. Engage with diverse industries, manage complex negotiations, and build lasting relationships while contrib...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success as a technical expert, partnering to optimize IoT deployments. Your strategic insights will enhance service adoption and expand account growth, delivering tangible business outc...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Support Escalation Engineer?question toggle

    A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.

  • What skills do Support Escalation Engineer jobs require?question toggle

    Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.

  • How much do Support Escalation Engineers earn?question toggle

    Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.

  • What is the difference between a support engineer and a Support Escalation Engineer?question toggle

    A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.

  • How can I qualify for a Support Escalation Engineer role?question toggle

    Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.