Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $110K *
Champion the Medicare client experience by guiding individuals through complex Medigap solutions, coordinating enrollment processes, and providing expert consultations to enhance understanding and max...
4 weeks ago
$120K - $150K *
Elevate your career by designing and presenting innovative Azure-based solutions. Leverage your expertise to transform business needs into scalable architectures, driving client success while collabor...
Reposted 1 week ago
Account Executive | Large Enterprise | Alaska, Remote
$101K - $140K *
Partner with us to drive client success by nurturing relationships with C-Level executives, identifying growth opportunities, and ensuring optimal value delivery across a portfolio of Large Enterprise...
2 weeks ago
Senior Account Executive II, Majors
$140K - $175K *
Drive growth in a critical territory by leveraging your SaaS sales expertise to build relationships and expand market presence. Collaborate with clients to deliver value and guide them through their d...
1 week ago
Partner Development Manager - Southeast
$94K - $135K *
Help us drive indirect revenue by building lasting partnerships, executing strategic plans, and enhancing sales performance in a dynamic environment. Thrive in a collaborative role that champions part...
3 weeks ago
Software Engineer 5 - Ntech Engineering
$388K - $500K+*
Join a team that’s shaping AI integration for enterprise applications. Collaborate with engineers, product managers, and designers to build scalable solutions and enhance workforce productivity while...
3 weeks ago
$135K - $244K *
Drive operational readiness and project management excellence across teams, fostering collaboration and continuous improvement while ensuring alignment with business strategy and customer commitments...
3 days ago
Customer Support & Sales Mgr (Individual Contributor) - Remote
$70K - $95K *
Empower our global customer support and sales efforts, focusing on satisfaction and service excellence. As a vital team member, drive sales growth, develop customer relationships, and negotiate contra...
1 week ago
Senior Cloud Engineer - FedRAMP
$120K - $150K *
Innovate with us as a Senior Cloud Engineer, shaping scalable application infrastructure and leading high-availability practices across AWS and Azure. Collaborate with development teams to deliver rel...
1 week ago
Account Executive, Agentic AI, Enterprise
$100K - $150K *
Unlock your potential as you drive enterprise sales of AI solutions, fostering collaboration and engagement with partners to secure large deals and expand market presence, all while navigating complex...
6 days ago
Remote Project Manager (VA ESOM)
$90K - $120K *
Transform project management for federal IT programs by leading the transition of critical infrastructure operations, ensuring schedule integrity and effective stakeholder coordination across multiple...
Yesterday
$67K - $166K *
Drive successful partnerships by managing key MSP relationships and strategies. Optimize joint business planning, enable growth through training, and collaborate cross-functionally to elevate partner...
2 weeks ago
$130K *
Partner with us to drive enterprise sales in the fleet sector. Utilize your consultative selling skills to build relationships, manage complex sales cycles, and collaborate with cross-functional teams...
1 week ago
Claims Team Lead | Commercial Trucking | Remote
$75K - $95K *
Champion the management of diverse teams to ensure efficient claims adjudication, guide technical processes, and promote client relationships while driving continuous improvement and high-quality outc...
1 week ago
Sr Account Manager Distribution - East Coast
$90K - $130K *
Champion the growth of major OEM accounts by building strong relationships and delivering customer satisfaction through strategic solutions and effective communication, managing commercial disputes an...
1 week ago
$80K - $128K *
Elevate security standards by managing a comprehensive compliance program for a large-scale government application, ensuring robust protection across environments through the implementation of NIST, S...
2 weeks ago
Data Engineer, Go To Market (Remote)
$100K - $155K *
Innovate robust data frameworks to enhance enterprise data solutions. Collaborate with stakeholders to ensure high-quality data transformation and maintain automated workflows, driving strategic decis...
2 weeks ago
Integrated Health Management Manager
$87K - $293K *
Lead the charge in transforming clinical operations for integrated health, enhancing care delivery and provider performance through innovative programs and strategies. Collaborate across payers and pr...
Reposted 2 weeks ago
Integrated Health Management Manager
$87K - $293K *
Empower your career by leading clinical operations transformations that enhance care delivery, optimize resource utilization, and improve provider performance across healthcare settings. Drive innovat...
Reposted 2 weeks ago
Integrated Health Management Manager
$87K - $293K *
Join a team that's dedicated to transforming healthcare delivery through innovative care models. You will spearhead initiatives that enhance patient outcomes, streamline operations, and promote collab...
Reposted 2 weeks ago
Technical Client Engagement Director
$120K - $150K *
Lead the charge in delivering transformative digital strategies for top-tier clients, forming executive partnerships and developing market-ready products that foster innovation and drive revenue growt...
Reposted 1 week ago
$80K - $120K *
Join us to design and maintain robust client/server applications using C# and SQL Server. This role requires problem-solving skills and a focus on delivering high-quality, performant solutions in a co...
Yesterday
$90K - $120K *
Take ownership of Workday HCM configuration and support, collaborating with teams to optimize business processes in payroll, benefits, and analytics. Leverage your expertise to ensure data integrity a...
Reposted 2 days ago
Named Account Manager, Major Enterprise
$100K - $150K *
Shape the future of enterprise sales by driving direct engagements, cultivating relationships, and achieving sales goals. Collaborate with teams to deliver winning proposals and negotiate business ter...
4 weeks ago
Workday Analyst – Payroll, Absence, Time Tracking (PATT) – Senior / Lead Level (REMOTE)
$90K - $120K *
Drive enterprise-level solutions as a Workday Analyst, leading payroll, absence, and time tracking configurations. Collaborate across teams to optimize functionality, ensure compliance, and enhance us...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.