Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Sales Engineer - Public Healthcare NY/NJ/MA/CT
$186K - $232K *
Lead technical sales engagements for Public Healthcare customers by delivering tailored data management solutions. Collaborate with account teams to drive growth, foster customer relationships, and en...
1 week ago
New Product Introduction (NPI) / Quality Assurance Engineer
$70K - $123K *
Empower quality excellence across product lifecycle in this hands-on role, overseeing project management and quality assurance. Collaborate with multidisciplinary teams to enhance product performance...
2 weeks ago
$141K - $173K *
Shape the future of data engineering by designing scalable data solutions, developing cloud-based data pipelines, and driving innovation to meet evolving business needs while mentoring and collaborati...
2 days ago
$113K - $158K *
Grow your career by shaping enterprise networking solutions that drive success. Collaborate with sales teams to optimize demand generation, engage with customers, and deliver innovative strategies tha...
Reposted 1 week ago
Associate Sales Enablement Manager
$70K - $105K *
Drive effective onboarding and enablement for SDRs, managing multiple projects while enhancing skills and strategies that accelerate ramp-up and improve pipeline generation. Collaborate with teams to...
Reposted 4 weeks ago
$130K - $160K *
Join a team that's shaping the future of cloud reliability. You will ensure the stability and scalability of our platforms, driving innovative solutions and collaborating closely with cross-functional...
3 weeks ago
Account Executive - East Region US (Remote)
$110K - $130K *
Join a team that's redefining SaaS sales, owning the full cycle from prospecting to closing. Leverage your expertise to drive ITSM solutions and engage multi-stakeholder sales opportunities, while sha...
Today
$110K - $130K *
Unlock your potential by driving growth within enterprise accounts. Collaborate with cross-functional teams to build executive relationships, identify opportunities, and deliver technology solutions t...
2 weeks ago
Enterprise Core Implementation Consultant - West
$88K - $134K *
Engage in a cross-functional capacity to ensure successful deployment of IoT solutions with large-scale customers, enhancing their operational efficiency and value through proactive relationship manag...
1 week ago
Staff Engineer - DevSecOps - Enterprise Engineering
$116K - $151K *
Elevate security practices by designing secure CI/CD pipelines and advancing DevSecOps methodologies across the organization. Collaborate cross-functionally to enhance software delivery efficiency whi...
Reposted 1 week ago
$92K - $153K *
Transform client challenges into streamlined solutions by leading ServiceNow workstreams, collaborating with technical teams, and translating complex requirements into actionable designs, all while fo...
Reposted 2 days ago
$90K - $110K *
Advance compliance and quality by analyzing data, tracking corrective actions, and ensuring timely reporting. Drive systemic issue identification, root cause analysis, and performance monitoring to en...
1 week ago
Cybersecurity Vulnerability Engineer
$123K - $172K *
Join our team to enhance cybersecurity measures by leading incident response efforts, managing vulnerabilities, and collaborating across IT and security teams to protect corporate environments from cy...
2 weeks ago
Senior Software Engineer - Interop
$120K - $145K *
Unlock potential by designing and evolving our interoperability platform for patient data retrieval and compliance. Collaborate with a remote team to tackle complex challenges and leverage AI tools fo...
Reposted 3 weeks ago
ServiceNow HR Application Analyst
$80K - $85K *
Unlock potential by becoming a pivotal ServiceNow HR Application Analyst, enhancing HR services through strategic configuration, independent decision-making, and optimizing the Employee Center, all wh...
1 week ago
Senior AI Identity Platform Engineer
$120K - $150K *
Help us design and build cutting-edge identity architectures for AI systems, ensuring secure and scalable identity services across platforms while collaborating with teams to implement robust authenti...
3 weeks ago
Security Engineer (New England)
$150K - $190K *
Unlock your potential by collaborating with sales teams to deliver tailored security solutions, educate customers, and drive engagements that address complex challenges in cybersecurity while particip...
6 days ago
(Canada) Principal ML System Engineer
$176K - $195K *
Lead the charge in shaping the technical vision for a cutting-edge machine learning platform, collaborating across teams to deliver scalable AI solutions that drive business impact and innovation...
2 weeks ago
Program Manager/Engagement Manager
$110K - $130K *
Deliver leadership and management of contractor performance to ensure efficient program execution, integration, staffing, and quality control while maintaining robust communication with stakeholders t...
1 week ago
Global Reliability & Maintenance Leader - CTD (REMOTE)
$130K - $194K *
Lead the charge in enhancing global reliability and maintenance excellence. Drive strategy, governance, and performance to optimize asset management across the Clinical Trials Division's international...
Reposted yesterday
$75K - $158K *
Engage in pivotal analysis and support for financial system interfaces, driving modernization efforts for the Department of Veterans Affairs. Collaborate with teams to streamline data processes and en...
Reposted 3 days ago
Forward Deployed Engineer (Commercial / International)
$143K - $165K *
Contribute to digital engineering solutions for customer organizations using cutting-edge tools and foster successful technology adoption through direct engagement and innovative development practices...
4 weeks ago
Presales Solutions Engineer - Cloud Security
$120K - $230K *
Elevate your career with a dynamic role in cybersecurity solutions engineering, where you'll lead technical discovery sessions, design secure architectures, and support sales teams by crafting innovat...
Reposted 3 weeks ago
$59K - $100K *
Unlock your potential as a Customer Success Manager, where you’ll cultivate long-term client relationships, drive satisfaction, and provide strategic insights to ensure clients maximize their use of o...
2 weeks ago
$110K - $130K *
Transform the cloud infrastructure landscape by managing server operations, transitioning workloads to Azure, and ensuring robust security and disaster recovery processes while leading a dedicated tea...
Reposted 1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.