Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$186K - $232K *

Lead technical sales engagements for Public Healthcare customers by delivering tailored data management solutions. Collaborate with account teams to drive growth, foster customer relationships, and en...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$70K - $123K *

Empower quality excellence across product lifecycle in this hands-on role, overseeing project management and quality assurance. Collaborate with multidisciplinary teams to enhance product performance...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$141K - $173K *

Shape the future of data engineering by designing scalable data solutions, developing cloud-based data pipelines, and driving innovation to meet evolving business needs while mentoring and collaborati...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$113K - $158K *

Grow your career by shaping enterprise networking solutions that drive success. Collaborate with sales teams to optimize demand generation, engage with customers, and deliver innovative strategies tha...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $105K *

Drive effective onboarding and enablement for SDRs, managing multiple projects while enhancing skills and strategies that accelerate ramp-up and improve pipeline generation. Collaborate with teams to...

US-AnywhereRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $160K *

Join a team that's shaping the future of cloud reliability. You will ensure the stability and scalability of our platforms, driving innovative solutions and collaborating closely with cross-functional...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining SaaS sales, owning the full cycle from prospecting to closing. Leverage your expertise to drive ITSM solutions and engage multi-stakeholder sales opportunities, while sha...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock your potential by driving growth within enterprise accounts. Collaborate with cross-functional teams to build executive relationships, identify opportunities, and deliver technology solutions t...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$88K - $134K *

Engage in a cross-functional capacity to ensure successful deployment of IoT solutions with large-scale customers, enhancing their operational efficiency and value through proactive relationship manag...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$116K - $151K *

Elevate security practices by designing secure CI/CD pipelines and advancing DevSecOps methodologies across the organization. Collaborate cross-functionally to enhance software delivery efficiency whi...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $153K *

Transform client challenges into streamlined solutions by leading ServiceNow workstreams, collaborating with technical teams, and translating complex requirements into actionable designs, all while fo...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Advance compliance and quality by analyzing data, tracking corrective actions, and ensuring timely reporting. Drive systemic issue identification, root cause analysis, and performance monitoring to en...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$123K - $172K *

Join our team to enhance cybersecurity measures by leading incident response efforts, managing vulnerabilities, and collaborating across IT and security teams to protect corporate environments from cy...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by designing and evolving our interoperability platform for patient data retrieval and compliance. Collaborate with a remote team to tackle complex challenges and leverage AI tools fo...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $85K *

Unlock potential by becoming a pivotal ServiceNow HR Application Analyst, enhancing HR services through strategic configuration, independent decision-making, and optimizing the Employee Center, all wh...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Help us design and build cutting-edge identity architectures for AI systems, ensuring secure and scalable identity services across platforms while collaborating with teams to implement robust authenti...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $190K *

Unlock your potential by collaborating with sales teams to deliver tailored security solutions, educate customers, and drive engagements that address complex challenges in cybersecurity while particip...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$176K - $195K *

Lead the charge in shaping the technical vision for a cutting-edge machine learning platform, collaborating across teams to deliver scalable AI solutions that drive business impact and innovation...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Deliver leadership and management of contractor performance to ensure efficient program execution, integration, staffing, and quality control while maintaining robust communication with stakeholders t...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$130K - $194K *

Lead the charge in enhancing global reliability and maintenance excellence. Drive strategy, governance, and performance to optimize asset management across the Clinical Trials Division's international...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$75K - $158K *

Engage in pivotal analysis and support for financial system interfaces, driving modernization efforts for the Department of Veterans Affairs. Collaborate with teams to streamline data processes and en...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$143K - $165K *

Contribute to digital engineering solutions for customer organizations using cutting-edge tools and foster successful technology adoption through direct engagement and innovative development practices...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $230K *

Elevate your career with a dynamic role in cybersecurity solutions engineering, where you'll lead technical discovery sessions, design secure architectures, and support sales teams by crafting innovat...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$59K - $100K *

Unlock your potential as a Customer Success Manager, where you’ll cultivate long-term client relationships, drive satisfaction, and provide strategic insights to ensure clients maximize their use of o...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Transform the cloud infrastructure landscape by managing server operations, transitioning workloads to Azure, and ensuring robust security and disaster recovery processes while leading a dedicated tea...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.