Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.
These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.
Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.
Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.
Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.
$128K - $218K *
Partner with us to drive net new customer acquisition across diverse markets, leveraging your expertise in Compliance, FinTech, and RegTech to translate complex regulatory challenges into impactful te...
3 days ago
Enterprise Core Account Executive - Public Sector
$222K - $278K *
Develop executive-level relationships and drive revenue growth in strategic accounts by managing the entire sales process. Champion our cultural principles while thriving in a dynamic, fast-paced envi...
Reposted 3 weeks ago
Enterprise Core Account Executive - Public Sector
$222K - $278K *
Reimagine enterprise sales by developing executive relationships and leading customer engagements. Drive revenue growth through strategic deal-making with a focus on customers while embodying core cul...
Reposted 3 weeks ago
$95K - $125K *
Optimize GTM enablement programs through strategic change management, enhancing adoption and impact on KPIs. Leverage AI for effective coaching and deliver comprehensive onboarding to drive sales exce...
1 month ago
Field Applications Engineer (TEM)
$110K - $130K *
Empower semiconductor innovation by providing technical expertise and solutions that enhance product development and integration, ensuring customer success through collaborative application developmen...
Reposted 3 weeks ago
SAP HCM Technical Architect (Remote)
$120K - $145K *
Advance your career by serving as a technical architect for SAP HCM, leading development and support for complex payroll and HR solutions while collaborating with cross-functional teams to ensure data...
1 week ago
$130K - $160K *
Transform the user experience and operational workflows in a complex two-sided marketplace. Lead product initiatives that enhance clinician and district interactions, streamline processes, and drive i...
2 days ago
$135K - $160K *
Transform AI agent systems by owning technical decisions and delivery from design to production. Collaborate with stakeholders, develop workflows, and ensure reliability while mentoring engineers and...
3 weeks ago
Senior Revenue Enablement Manager, Post-Sales
$115K - $150K *
Empower post-sales teams to drive customer success and value realization through AI-assisted tools and scalable enablement programs, collaborating cross-functionally to enhance implementation, adoptio...
4 days ago
Account Executive - Healthcare & Life Sciences
$110K - $130K *
Engage with healthcare and life sciences organizations to drive sales growth. Own the full sales cycle, from prospecting to closing, while building relationships with key stakeholders and expanding ac...
4 days ago
$83K - $95K *
Engineer secure enterprise infrastructure by designing, implementing, and maintaining robust security measures across on-premises and cloud environments, ensuring compliance with industry standards an...
6 days ago
Senior Account Executive - Cybersecurity
$90K - $110K *
Lead strategic sales initiatives to drive growth in public safety software, building relationships with key decision-makers across government agencies and K-12 districts. Excel in a dynamic environmen...
1 week ago
Endpoint Engineer (Journeyman)
$88K - $105K *
Advance endpoint capabilities by developing, deploying, and supporting secure, standardized solutions for physical and virtual environments, ensuring operational readiness and compliance across divers...
Today
Subject Matter Expert (SME) Requirements Engineer
$190K - $230K *
Transform complex requirements into actionable insights for a federal modernization program. Collaborate with diverse teams, conduct hands-on elicitation, and ensure high-quality documentation through...
3 weeks ago
Technical Enablement Manager, Identity Security
$130K - $160K *
Join a team that's shaping the future of identity security by developing impactful enablement programs for pre-sales teams. Collaborate with cross-functional leaders to enhance skills and drive busine...
1 week ago
Account Executive - Screening (Syracuse)
$100K - $120K *
Join a team that's driving innovation in cancer screening technologies. You'll engage healthcare providers, promote groundbreaking solutions, and collaborate with cross-functional teams to enhance pat...
2 weeks ago
$110K - $130K *
Lead the charge in acquiring strategic enterprise accounts, managing the full sales journey from prospecting to closing. Build executive relationships and drive growth through effective negotiation an...
1 week ago
Analyst, Epic Optimization - Oversight Coordinator
$68K - $103K *
Empower your career by coordinating Epic optimization initiatives, managing requests, and facilitating collaboration across teams. Drive project success through effective communication and oversight...
1 week ago
$104K *
Analyze and support security programs, ensuring compliance with regulations while enhancing operational efficiency. Collaborate with management to prioritize projects and improve administrative proces...
1 week ago
Named Account Executive, Higher Education
$141K - $189K *
Join a team that's dedicated to driving growth and building trusted relationships with strategic customers. Leverage your expertise to develop opportunities and enhance customer satisfaction while exe...
6 days ago
$170K - $210K *
Unlock your potential by designing and optimizing Elastic Stack environments. Collaborate with cross-functional teams to enhance system performance and reliability while driving innovation in cloud an...
2 weeks ago
Senior Cloud Architect, RAAS | Automation Services
$157K - $262K *
Lead the charge in transforming cloud environments by architecting secure, scalable solutions across Azure, AWS, and Google Cloud. Collaborate with clients to navigate complex cybersecurity and compli...
2 days ago
$130K - $150K *
Join a dynamic team as a senior technical leader, driving innovative platform solutions and enhancing integration processes. Collaborate across teams to improve user experiences and streamline operati...
3 days ago
$110K - $130K *
Engage with customers to evaluate and implement solutions, driving technical discovery and adoption. Collaborate with sales teams to demonstrate value, manage multiple projects, and identify expansion...
4 days ago
Professional Services Engineer
$100K - $120K *
Deliver exceptional consulting services by managing client implementations, diagnosing technical issues, and providing tailored solutions. Collaborate with cross-functional teams to ensure seamless in...
1 week ago
What is a Support Escalation Engineer?
A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.
What skills do Support Escalation Engineer jobs require?
Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.
How much do Support Escalation Engineers earn?
Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.
What is the difference between a support engineer and a Support Escalation Engineer?
A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.
How can I qualify for a Support Escalation Engineer role?
Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.