Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Account Executive, Enterprise Content Services
$109K - $163K *
Engage with enterprise accounts to provide innovative software solutions. Use a consultative approach to identify opportunities and collaborate with teams. Drive growth through relationship-building a...
2 weeks ago
Principal Specialist Sales Engineer - Data Security, SLED/Healthcare
$170K - $243K *
Unlock strategic opportunities as a Principal Specialist Sales Engineer, expertly translating complex customer needs in Data Security for SLED and Healthcare sectors while collaborating with sales tea...
3 weeks ago
$220K - $260K *
Accelerate progress at the forefront of cybersecurity by collaborating with Account Executives to deliver tailored solutions that protect enterprises, ensuring customers recognize the strategic value...
2 days ago
Team Lead Technical Customer Support Engineer
$92K - $121K *
Lead a team of Technical Customer Support Engineers to enhance partner API onboarding, ensuring reliability and high-quality support. Collaborate with cross-functional teams to foster a seamless techn...
3 weeks ago
$83K - $154K *
Engage with commercial and defense customers to provide technical pre-sales support for GNSS, timing, and inertial navigation solutions. Drive customer integration projects and deliver product demonst...
3 weeks ago
Senior Customer Success Engineer
$103K - $191K *
Champion customer success as a Senior Customer Success Engineer, leveraging technical expertise in data backup and recovery to enhance outcomes for clients. Drive adoption, optimize solutions, and eng...
6 days ago
Publisher Solutions Engineer AMERS
$80K - $120K *
Build your career with a dynamic team dedicated to optimizing publisher integrations within AdTech. Collaborate with technical teams and clients to enhance ad performance and troubleshoot implementati...
Reposted 2 weeks ago
$72K - $130K *
Unlock your potential in a remote role focusing on system installation, diagnosing issues, and executing quality assurance. Collaborate on projects to enhance customer satisfaction and drive process i...
6 days ago
$90K - $120K *
Join a skilled team to support and enhance large-scale Genesys implementations, focusing on installation, configuration, and daily operations to optimize the product suite performance...
2 weeks ago
Application Security Engineer- Remote
$100K - $130K *
Oversee application security initiatives by collaborating with teams to enhance security protocols, perform assessments, and ensure compliance while fostering a culture of continuous improvement and a...
Reposted 1 week ago
Account Executive, Large Enterprise
$102K - $147K *
Help us drive client success by engaging C-level executives to expand enterprise strategies and foster account growth through innovative solutions and collaboration...
4 weeks ago
$130K - $150K *
Join us to support customers and enhance operational stability while resolving technical challenges across Linux systems, Kubernetes, and IAM integrations. Collaborate with engineering teams to drive...
6 days ago
Sr. Consultant/Resident Engineer
$140K - $200K *
Lead the charge in implementing Zscaler solutions, guiding clients through setup and management while collaborating with security teams to ensure success. Be a crucial technical resource and support t...
3 weeks ago
$80K - $110K *
Drive high-quality support for Navy afloat networks by troubleshooting complex issues, collaborating with teams, and providing IT solutions in fast-paced maritime environments, ensuring optimal networ...
6 days ago
Senior Site Reliability Engineer - Remote
$91K - $163K *
Elevate cloud infrastructure reliability by architecting and maintaining robust systems across commercial and government platforms, shaping performance with a focus on automation and resiliency, and c...
3 weeks ago
Sr. Consultant, Enterprise Networking - HPE/Aruba
$160K - $175K *
Shape the future of enterprise networking by delivering innovative solutions that drive client success. Engage with stakeholders, design cutting-edge systems, and provide expert guidance in a fast-pac...
2 weeks ago
$90K - $130K *
Join a team that's committed to driving revenue through expert technical support and product demonstrations. Collaborate closely with sales to align solutions with customer needs and elevate their tec...
4 weeks ago
$96K - $132K *
Help us enhance healthcare systems by providing exceptional technical support and solutions. Collaborate with diverse teams to optimize software performance, manage client inquiries, and drive improve...
1 week ago
$154K - $221K *
Collaborate to architect innovative technical solutions that solve critical customer challenges, drive the sales process, and elevate customer satisfaction through expert guidance and support...
1 week ago
Senior Technical Account Manager
$165K - $190K *
Lead strategic partner integrations and deliver tailored solutions while fostering collaborative relationships to ensure successful onboarding and implementation of our Banking as a Service platform...
5 days ago
Senior Network Reliability Engineer
$135K - $190K *
Unlock your potential by engineering and enhancing a network reliability platform. Drive innovations in DevSecOps while collaborating across teams to improve system reliability and automate operationa...
5 days ago
Sr. Customer Engineer, Enterprise
$193K - $241K *
Join our team to lead complex Enterprise accounts, driving technical strategy and customer value through partnerships, innovative solutions, and team capability building. Your impact will improve adop...
1 month ago
$90K - $130K *
Lead the charge in delivering scalable, AI-enabled solutions for clients, ensuring successful implementation and ongoing optimization. Collaborate with multiple teams to address complex challenges and...
3 days ago
$220K - $276K *
Innovate customer solutions by integrating technical expertise in enterprise sales. As a key player, you'll drive customer engagement and establish relationships that enhance product integration and o...
2 days ago
Senior Solutions Engineer, Enterprise - East
$168K - $219K *
Empower enterprise customers through value-driven solution selling, leveraging technical expertise and collaboration with sales teams to deliver impactful outcomes that enhance business success and fo...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.