Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$170K - $243K *

Unlock strategic opportunities as a Principal Specialist Sales Engineer, expertly translating complex customer needs in Data Security for SLED and Healthcare sectors while collaborating with sales tea...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$220K - $260K *

Accelerate progress at the forefront of cybersecurity by collaborating with Account Executives to deliver tailored solutions that protect enterprises, ensuring customers recognize the strategic value...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$92K - $121K *

Lead a team of Technical Customer Support Engineers to enhance partner API onboarding, ensuring reliability and high-quality support. Collaborate with cross-functional teams to foster a seamless techn...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$83K - $154K *

Engage with commercial and defense customers to provide technical pre-sales support for GNSS, timing, and inertial navigation solutions. Drive customer integration projects and deliver product demonst...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$103K - $191K *

Champion customer success as a Senior Customer Success Engineer, leveraging technical expertise in data backup and recovery to enhance outcomes for clients. Drive adoption, optimize solutions, and eng...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Build your career with a dynamic team dedicated to optimizing publisher integrations within AdTech. Collaborate with technical teams and clients to enhance ad performance and troubleshoot implementati...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$72K - $130K *

Unlock your potential in a remote role focusing on system installation, diagnosing issues, and executing quality assurance. Collaborate on projects to enhance customer satisfaction and drive process i...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Join a skilled team to support and enhance large-scale Genesys implementations, focusing on installation, configuration, and daily operations to optimize the product suite performance...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Oversee application security initiatives by collaborating with teams to enhance security protocols, perform assessments, and ensure compliance while fostering a culture of continuous improvement and a...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $150K *

Join us to support customers and enhance operational stability while resolving technical challenges across Linux systems, Kubernetes, and IAM integrations. Collaborate with engineering teams to drive...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $200K *

Lead the charge in implementing Zscaler solutions, guiding clients through setup and management while collaborating with security teams to ensure success. Be a crucial technical resource and support t...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $110K *

Drive high-quality support for Navy afloat networks by troubleshooting complex issues, collaborating with teams, and providing IT solutions in fast-paced maritime environments, ensuring optimal networ...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$91K - $163K *

Elevate cloud infrastructure reliability by architecting and maintaining robust systems across commercial and government platforms, shaping performance with a focus on automation and resiliency, and c...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $175K *

Shape the future of enterprise networking by delivering innovative solutions that drive client success. Engage with stakeholders, design cutting-edge systems, and provide expert guidance in a fast-pac...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $130K *

Join a team that's committed to driving revenue through expert technical support and product demonstrations. Collaborate closely with sales to align solutions with customer needs and elevate their tec...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $132K *

Help us enhance healthcare systems by providing exceptional technical support and solutions. Collaborate with diverse teams to optimize software performance, manage client inquiries, and drive improve...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$154K - $221K *

Collaborate to architect innovative technical solutions that solve critical customer challenges, drive the sales process, and elevate customer satisfaction through expert guidance and support...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $190K *

Lead strategic partner integrations and deliver tailored solutions while fostering collaborative relationships to ensure successful onboarding and implementation of our Banking as a Service platform...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $190K *

Unlock your potential by engineering and enhancing a network reliability platform. Drive innovations in DevSecOps while collaborating across teams to improve system reliability and automate operationa...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Lead the charge in delivering scalable, AI-enabled solutions for clients, ensuring successful implementation and ongoing optimization. Collaborate with multiple teams to address complex challenges and...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$220K - $276K *

Innovate customer solutions by integrating technical expertise in enterprise sales. As a key player, you'll drive customer engagement and establish relationships that enhance product integration and o...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$168K - $219K *

Empower enterprise customers through value-driven solution selling, leveraging technical expertise and collaboration with sales teams to deliver impactful outcomes that enhance business success and fo...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Empower enterprise growth by engaging key IT and security stakeholders. Manage the full sales cycle to drive adoption of our cybersecurity solutions while navigating complex buying processes in a dyna...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $125K *

Elevate your career by driving strategic sales solutions, fostering relationships, and mentoring a dynamic team to enhance business growth in a fast-paced environment that rewards innovation and persi...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Monitor trading integrity and detect market irregularities by working independently during non-traditional hours. This role supports market operations, compliance, and ensures the safeguarding of fair...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.