Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Enterprise Account Executive
$270K - $300K *
Grow your career with a dynamic role that drives enterprise sales strategies and utilizes advanced sales methodologies. Propel technical solutions while navigating complex organizations to exceed sale...
3 weeks ago
Site Reliability Engineer (SRE) - DevSecOps
$110K - $130K *
Grow your career as you engage in innovative DevSecOps solutions, leveraging your 10+ years of IT experience and problem-solving skills in a dynamic, high-impact environment while supporting a crucial...
Reposted yesterday
Senior Sales Engineer - Remote
$110K - $130K *
Lead the charge in crafting innovative solutions with technical expertise, driving client success through effective sales collaboration and delivering seamless platform integration during the acquisit...
2 weeks ago
Customer Support Engineer (Tier 1)
$63K - $99K *
Champion exceptional user support by resolving technical issues swiftly, managing a dynamic ticket queue, and collaborating with cross-functional teams to enhance customer experience...
6 days ago
Customer Support Engineer (Tier 1)
$84K - $132K *
Transform user experiences by providing top-notch technical support to a diverse community. Collaborate with cross-functional teams to solve complex issues while ensuring high user satisfaction in a f...
1 week ago
Senior Deployment Engineer / Tiger Team Lead
$96K - $148K *
Advance your career by leading deployment teams to ensure the successful installation of hardware and software upgrades in consular facilities. Drive operational efficiency with meticulous planning, l...
2 weeks ago
$150K - $190K *
Champion customer security by collaborating with sales to deliver tailored solutions, educate stakeholders on technical challenges, and drive impactful engagements across prospects and partners in the...
5 days ago
Senior Solutions Engineer, Enterprise Accounts
$200K - $230K *
Lead technical engagements as a trusted advisor, driving enterprise sales through expert solution design and strategic influence. Collaborate with teams to maximize customer outcomes and accelerate re...
6 days ago
Senior Solutions Engineer, Enterprise Accounts
$200K - $230K *
Empower enterprise clients by providing expert technical guidance and solutions, driving customer success through collaborative strategies, comprehensive engagements, and impactful presentations in th...
2 weeks ago
$103K - $145K *
Lead the support and enhancement of software applications, collaborating with cross-functional teams. Tackle complex business challenges through innovative solutions while ensuring quality standards a...
6 days ago
Senior Network Reliability Engineer, Incident Management
$125K - $135K *
Shape operational excellence in incident management, driving swift resolutions across networks, while coordinating high-stakes incidents and ensuring SLA compliance globally, enabling seamless connect...
2 weeks ago
Advisory Solution Engineer - Enterprise
$116K - $197K *
Unlock potential by leveraging your pre-sales expertise to drive enterprise solutions, collaborating with sales teams to present compelling product presentations and fostering customer relationships i...
2 days ago
Senior Sales Engineer - Majors, Georgia
$154K - $221K *
Champion customer success by architecting tailored technical solutions. Drive sales cycles as a trusted advisor, ensuring alignment with client goals. Collaborate with teams to deliver impactful produ...
2 weeks ago
Senior Sales Engineer - Enterprise, Georgia
$154K - $221K *
Transform customer needs into effective technical solutions, acting as a trusted advisor throughout the sales process. Enhance presentations, gather requirements, and lead evaluations while supporting...
4 days ago
Senior Sales Engineer - Majors, East Central
$154K - $221K *
Join a team that pioneers innovative technical solutions to critical customer challenges. As a Senior Sales Engineer, you'll oversee technical sales processes, collaborate with stakeholders, and drive...
1 week ago
Senior Sales Engineer - Majors, East Central
$154K - $221K *
Elevate customer success by architecting innovative technical solutions, overseeing the sales process, and collaborating with teams to resolve critical pain points for major accounts in the East Centr...
2 weeks ago
Senior Technical Account Manager (remote Canada/US)
$110K - $130K *
Drive customer success by providing technical expertise on the Flare platform, optimizing user experience, resolving complex issues, and building strong relationships with customers to enhance their c...
Today
$120K - $145K *
Transform investment technology solutions by developing and optimizing critical software supporting liquid credit workflows. Collaborate with cross-functional teams to ensure robust, scalable systems...
3 weeks ago
Technical Support Engineer - GovCloud (Remote)
$70K - $110K *
Solve complex technical challenges and advocate for customers by providing expert support, troubleshooting issues, and ensuring optimal integration and deployment of services in a fast-paced environme...
Today
Senior Sales Engineer, Central America and Caribbean
$172K - $286K *
Empower cybersecurity sales in the CCA region by providing expert technical support, delivering engaging product demonstrations, and articulating complex concepts to diverse audiences, all while stayi...
4 days ago
Principal Security Access Engineer
$133K - $173K *
Manage IAM/PAM systems, enhancing identity security for human and AI identities. Leverage expertise in SailPoint, BeyondTrust, and Microsoft Entra to develop strategies, mentor teams, and ensure gover...
3 weeks ago
$160K - $185K *
Elevate your career by collaborating with sales teams to showcase Cresta's AI-driven solutions. You'll provide technical insights, conduct demos, and drive adoption while translating client needs into...
Reposted 3 weeks ago
Sr. Technical Success Manager - US PubSec - Healthcare
$143K - $205K *
Shape the future of healthcare by driving customer success with innovative technical solutions across the US Eastern and Central territories. Enhance engagement, facilitate compliance, and foster long...
4 days ago
Technical Support Engineer (L5) - Productivity
$200K - $300K *
Join a dynamic team as you support and enhance customer experiences, automate processes, and develop innovative solutions that align with evolving engineering needs in a vibrant, fast-paced tech envir...
3 weeks ago
Staff Software Engineer, Endpoint Escalations (C++, Windows/OS Internals)
$156K - $215K *
Champion technical resolution of complex customer incidents involving Windows EDR. Leverage systems engineering expertise and communication skills to diagnose failures and drive effective solutions in...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.