Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$270K - $300K *

Grow your career with a dynamic role that drives enterprise sales strategies and utilizes advanced sales methodologies. Propel technical solutions while navigating complex organizations to exceed sale...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Grow your career as you engage in innovative DevSecOps solutions, leveraging your 10+ years of IT experience and problem-solving skills in a dynamic, high-impact environment while supporting a crucial...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in crafting innovative solutions with technical expertise, driving client success through effective sales collaboration and delivering seamless platform integration during the acquisit...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$63K - $99K *

Champion exceptional user support by resolving technical issues swiftly, managing a dynamic ticket queue, and collaborating with cross-functional teams to enhance customer experience...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$84K - $132K *

Transform user experiences by providing top-notch technical support to a diverse community. Collaborate with cross-functional teams to solve complex issues while ensuring high user satisfaction in a f...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$96K - $148K *

Advance your career by leading deployment teams to ensure the successful installation of hardware and software upgrades in consular facilities. Drive operational efficiency with meticulous planning, l...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $190K *

Champion customer security by collaborating with sales to deliver tailored solutions, educate stakeholders on technical challenges, and drive impactful engagements across prospects and partners in the...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$200K - $230K *

Lead technical engagements as a trusted advisor, driving enterprise sales through expert solution design and strategic influence. Collaborate with teams to maximize customer outcomes and accelerate re...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $230K *

Empower enterprise clients by providing expert technical guidance and solutions, driving customer success through collaborative strategies, comprehensive engagements, and impactful presentations in th...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$103K - $145K *

Lead the support and enhancement of software applications, collaborating with cross-functional teams. Tackle complex business challenges through innovative solutions while ensuring quality standards a...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $135K *

Shape operational excellence in incident management, driving swift resolutions across networks, while coordinating high-stakes incidents and ensuring SLA compliance globally, enabling seamless connect...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$116K - $197K *

Unlock potential by leveraging your pre-sales expertise to drive enterprise solutions, collaborating with sales teams to present compelling product presentations and fostering customer relationships i...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $221K *

Champion customer success by architecting tailored technical solutions. Drive sales cycles as a trusted advisor, ensuring alignment with client goals. Collaborate with teams to deliver impactful produ...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$154K - $221K *

Transform customer needs into effective technical solutions, acting as a trusted advisor throughout the sales process. Enhance presentations, gather requirements, and lead evaluations while supporting...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$154K - $221K *

Join a team that pioneers innovative technical solutions to critical customer challenges. As a Senior Sales Engineer, you'll oversee technical sales processes, collaborate with stakeholders, and drive...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $221K *

Elevate customer success by architecting innovative technical solutions, overseeing the sales process, and collaborating with teams to resolve critical pain points for major accounts in the East Centr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by providing technical expertise on the Flare platform, optimizing user experience, resolving complex issues, and building strong relationships with customers to enhance their c...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Transform investment technology solutions by developing and optimizing critical software supporting liquid credit workflows. Collaborate with cross-functional teams to ensure robust, scalable systems...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$70K - $110K *

Solve complex technical challenges and advocate for customers by providing expert support, troubleshooting issues, and ensuring optimal integration and deployment of services in a fast-paced environme...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Technical Services

$172K - $286K *

Empower cybersecurity sales in the CCA region by providing expert technical support, delivering engaging product demonstrations, and articulating complex concepts to diverse audiences, all while stayi...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$133K - $173K *

Manage IAM/PAM systems, enhancing identity security for human and AI identities. Leverage expertise in SailPoint, BeyondTrust, and Microsoft Entra to develop strategies, mentor teams, and ensure gover...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $185K *

Elevate your career by collaborating with sales teams to showcase Cresta's AI-driven solutions. You'll provide technical insights, conduct demos, and drive adoption while translating client needs into...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$143K - $205K *

Shape the future of healthcare by driving customer success with innovative technical solutions across the US Eastern and Central territories. Enhance engagement, facilitate compliance, and foster long...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $300K *

Join a dynamic team as you support and enhance customer experiences, automate processes, and develop innovative solutions that align with evolving engineering needs in a vibrant, fast-paced tech envir...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$156K - $215K *

Champion technical resolution of complex customer incidents involving Windows EDR. Leverage systems engineering expertise and communication skills to diagnose failures and drive effective solutions in...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.