Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$192K - $248K *

Shape strategic initiatives by driving technical sales excellence and enabling growth through tailored solutions and strong customer engagement. Collaborate with cross-functional teams and influence k...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Technical Services

$229K - $299K *

Engage as a pre-sales Solutions Engineer, driving customer success through technical presentations, strategic partnerships, and collaborative problem-solving. Shape business outcomes by ensuring align...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$211K - $349K *

Drive growth by leveraging your strategic sales experience in the public sector. Collaborate with cross-functional teams to deliver innovative Red Hat solutions and foster long-term relationships with...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$113K - $162K *

Champion revenue growth by driving the security operations product suite, partnering with solution engineers, and effectively engaging stakeholders to establish market presence and foster customer rel...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $115K *

Contribute to the development of effective RFPs, proposals, and orals by managing timelines, driving content creation, and collaborating with teams. Ensure compliance and quality in materials while me...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $180K *

Shape the architecture of a global cloud security platform, collaborating with cross-functional teams to establish governance, operational standards, and scalable infrastructure solutions compliant wi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$84K - $160K *

Join a dynamic team as you provide technical support and guidance to customers on FPGA design. Collaborate with sales teams, enhance customer relationships, and promote cutting-edge technology solutio...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Optimize shipboard radar system development using MBSE principles and tools. Collaborate across teams to define requirements, ensure compliance with standards, and manage SETR documentation for succes...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Transform client challenges into tailored solutions by engaging in meaningful technical partnerships and facilitating agile integration of our products, ensuring their success within the evolving phar...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$104K - $166K *

Elevate operational efficiency by leading system design and management efforts, ensuring the reliability of critical IT infrastructure and network services for a global mission-focused team...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$84K - $170K *

Partner with us to provide technical expertise that drives innovation and supports customer success through efficient design solutions and relationship-building in the electronics industry...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$84K - $150K *

Join a team that's shaping the future of engineering solutions by leading technical engagement and demand creation, driving strategic plans, and fostering relationships with key stakeholders in a dyna...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$135K - $203K *

Join our team as you lead the design and development of advanced cloud infrastructure, ensuring secure and compliant data services that foster innovation and efficiency in engineering projects...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$125K - $350K *

Optimize mission critical electrical power studies, leading a team to analyze short circuit, coordination, and arc flash assessments while enhancing internal capabilities and collaborating effectively...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$171K - $205K *

Engage in a dynamic role where you’ll drive technical sales, design solutions, and collaborate with customers to unlock the full potential of Cloudera's innovative technologies in healthcare and life...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$133K - $190K *

Empower your career by driving revenue growth within the Zero Trust Branch product suite. Collaborate with teams and C-level executives to showcase cloud security solutions. Your strategic expertise w...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Champion secure communication solutions by engineering and enhancing collaboration services, ensuring reliable voice and video capabilities for mission-critical operations, while engaging with stakeho...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $128K *

Unlock potential by integrating identity platforms with robust security measures. Collaborate within agile teams to design and maintain APIs, ensuring seamless data flow across federal systems while a...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in managing global Market Development Funds to ensure effective allocation, compliance, and performance measurement. Collaborate cross-functionally to enhance program efficiency, suppo...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Empower new business development by leveraging expertise in Public Safety solutions, collaborating across multiple teams, and driving impactful engagement with prospects and partners to enhance market...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K *

Join a team that's driving customer engagement and growth by enhancing client relationships and optimizing value through innovative AI-driven insights in a high-impact SaaS environment...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $251K *

Elevate your career by leading and growing the sales engineering team, driving solutions and sales for our core portfolio. Collaborate with sales leaders and partners in a dynamic environment that val...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$99K - $120K *

Build innovative building automation systems in a fast-paced, remote environment. Lead design projects while mentoring junior engineers, collaborating with diverse teams to ensure high-quality deliver...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $135K *

Empower operational excellence by designing and delivering innovative learning programs that enhance technical skills, leadership, and continuous improvement across a diverse manufacturing network, dr...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Elevate enterprise IT solutions by driving new business growth in a dynamic role focused on helping clients transform productivity and employee experience through innovative technology strategies...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.