Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$192K - $248K *
Shape strategic initiatives by driving technical sales excellence and enabling growth through tailored solutions and strong customer engagement. Collaborate with cross-functional teams and influence k...
Reposted 6 days ago
$229K - $299K *
Engage as a pre-sales Solutions Engineer, driving customer success through technical presentations, strategic partnerships, and collaborative problem-solving. Shape business outcomes by ensuring align...
Reposted 1 week ago
Strategic Account Executive - Federal Civilian
$211K - $349K *
Drive growth by leveraging your strategic sales experience in the public sector. Collaborate with cross-functional teams to deliver innovative Red Hat solutions and foster long-term relationships with...
Today
Specialist Account Executive, SecOps - Enterprise, West + Central
$113K - $162K *
Champion revenue growth by driving the security operations product suite, partnering with solution engineers, and effectively engaging stakeholders to establish market presence and foster customer rel...
4 days ago
Sales Enablement Senior Associate Proposal and Pursuit Excellence
$85K - $115K *
Contribute to the development of effective RFPs, proposals, and orals by managing timelines, driving content creation, and collaborating with teams. Ensure compliance and quality in materials while me...
4 days ago
Sr. Network Development Engineer - IT Cloud & Infrastructure (Remote)
$125K - $180K *
Shape the architecture of a global cloud security platform, collaborating with cross-functional teams to establish governance, operational standards, and scalable infrastructure solutions compliant wi...
1 week ago
$84K - $160K *
Join a dynamic team as you provide technical support and guidance to customers on FPGA design. Collaborate with sales teams, enhance customer relationships, and promote cutting-edge technology solutio...
2 weeks ago
$80K - $120K *
Optimize shipboard radar system development using MBSE principles and tools. Collaborate across teams to define requirements, ensure compliance with standards, and manage SETR documentation for succes...
5 days ago
$110K - $130K *
Transform client challenges into tailored solutions by engaging in meaningful technical partnerships and facilitating agile integration of our products, ensuring their success within the evolving phar...
1 week ago
SITEC - Systems Engineer - Homestead ARB, FL
$104K - $166K *
Elevate operational efficiency by leading system design and management efforts, ensuring the reliability of critical IT infrastructure and network services for a global mission-focused team...
1 week ago
$84K - $170K *
Partner with us to provide technical expertise that drives innovation and supports customer success through efficient design solutions and relationship-building in the electronics industry...
5 days ago
$84K - $150K *
Join a team that's shaping the future of engineering solutions by leading technical engagement and demand creation, driving strategic plans, and fostering relationships with key stakeholders in a dyna...
Reposted 1 week ago
$135K - $203K *
Join our team as you lead the design and development of advanced cloud infrastructure, ensuring secure and compliant data services that foster innovation and efficiency in engineering projects...
Reposted today
$125K - $350K *
Optimize mission critical electrical power studies, leading a team to analyze short circuit, coordination, and arc flash assessments while enhancing internal capabilities and collaborating effectively...
2 weeks ago
Senior Solutions Engineer -Healthcare and Life Sciences
$171K - $205K *
Engage in a dynamic role where you’ll drive technical sales, design solutions, and collaborate with customers to unlock the full potential of Cloudera's innovative technologies in healthcare and life...
3 days ago
Specialist Account Executive, ZT Branch - Majors, West + Central
$133K - $190K *
Empower your career by driving revenue growth within the Zero Trust Branch product suite. Collaborate with teams and C-level executives to showcase cloud security solutions. Your strategic expertise w...
2 weeks ago
Lead Unified Comms Engineer - Federal Customer
$110K - $130K *
Champion secure communication solutions by engineering and enhancing collaboration services, ensuring reliable voice and video capabilities for mission-critical operations, while engaging with stakeho...
1 week ago
Interface Integration Engineer
$80K - $128K *
Unlock potential by integrating identity platforms with robust security measures. Collaborate within agile teams to design and maintain APIs, ensuring seamless data flow across federal systems while a...
4 weeks ago
Sr. MDF Programs Manager - Remote NAM
$110K - $130K *
Lead the charge in managing global Market Development Funds to ensure effective allocation, compliance, and performance measurement. Collaborate cross-functionally to enhance program efficiency, suppo...
6 days ago
Public Safety Solutions Engineer
$100K - $120K *
Empower new business development by leveraging expertise in Public Safety solutions, collaborating across multiple teams, and driving impactful engagement with prospects and partners to enhance market...
1 week ago
Account Executive (CPQ Solutions)
$95K *
Join a team that's driving customer engagement and growth by enhancing client relationships and optimizing value through innovative AI-driven insights in a high-impact SaaS environment...
2 weeks ago
Senior Manager, Sales Engineering - Majors, Central
$175K - $251K *
Elevate your career by leading and growing the sales engineering team, driving solutions and sales for our core portfolio. Collaborate with sales leaders and partners in a dynamic environment that val...
6 days ago
$99K - $120K *
Build innovative building automation systems in a fast-paced, remote environment. Lead design projects while mentoring junior engineers, collaborating with diverse teams to ensure high-quality deliver...
1 week ago
Senior Technical Trainer-(Remote)
$125K - $135K *
Empower operational excellence by designing and delivering innovative learning programs that enhance technical skills, leadership, and continuous improvement across a diverse manufacturing network, dr...
6 days ago
Enterprise Account Executive- Northeast
$130K - $160K *
Elevate enterprise IT solutions by driving new business growth in a dynamic role focused on helping clients transform productivity and employee experience through innovative technology strategies...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.