Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Business Systems Analyst
$96K - $134K *
Unlock potential by spearheading Data Management initiatives that standardize data definitions, enhance governance, and streamline integration workflows, ensuring data quality and compliance across sy...
Reposted 6 days ago
$120K - $150K *
Drive innovative data solutions by collaborating with cross-functional teams to turn client needs into effective, scalable technical architectures that enhance business value and support growth in mar...
Reposted today
Staff Engineer: DevOps- Remote (US Based)
$138K - $154K *
Lead the development and delivery of production-ready software, ensuring reliability and driving best practices in CI/CD. Foster team growth through effective communication and a passion for continuou...
3 weeks ago
$90K - $120K *
Support seamless communication between IT and clients, driving project success and technology delivery while monitoring client initiatives and resolving issues to ensure satisfaction and performance o...
2 weeks ago
$117K - $142K *
Transform your career by partnering with Sales to provide technical leadership, solve customer challenges, and demonstrate the value of solutions in a dynamic, collaborative environment focused on dri...
2 days ago
$120K - $140K *
Deliver results as an Account Executive, managing the full sales cycle from prospecting to closing while leveraging market data and technology to meet client needs and enhance sales performance...
3 weeks ago
Senior Product Analyst - Remote
$72K - $130K *
Drive client satisfaction by managing incentive programs and optimizing engagement, leading client interactions, and ensuring quality execution and performance management across diverse teams and stak...
3 days ago
Senior Partner Program Manager, Global Partner Incentives
$122K - $175K *
Join us in shaping a global partner incentive strategy that drives growth and enhances partner engagement. Lead program execution and cross-functional collaboration to ensure alignment with strategic...
4 weeks ago
$75K - $95K *
Lead the charge in driving sales performance by managing and mentoring a team of inside sales professionals, fostering customer relationships, and achieving growth targets within defined territories f...
Yesterday
Senior Integration Engineer (Client-Facing)
$190K - $210K *
Engage as a Senior Integration Engineer, leading healthcare system interfaces. Drive end-to-end integration solutions, collaborating with IT leaders to ensure secure, scalable interoperability while e...
1 week ago
Professional Services Software Engineer
$106K - $160K *
Engage with clients to design and implement customized integrations, enhancing telecom solutions. Collaborate globally to deliver tailored configurations, ensuring high-quality outcomes and client sat...
1 week ago
Principal Product Manager, Public Sector - Remote
$159K - $287K *
Drive the development of innovative government products while collaborating with federal stakeholders to solve complex challenges and ensure compliance. Lead product strategy from concept to deploymen...
2 weeks ago
Senior Systems Engineer, UDS Data Management - East
$204K - $265K *
Contribute to cutting-edge data management solutions as a Senior Systems Engineer, providing pre-sales support and crafting innovative strategies to meet sophisticated customer needs in a dynamic envi...
2 weeks ago
Enterprise Client Relationship Executive
$110K - $130K *
Empower your career by managing and expanding client relationships for national accounts. Leverage strategic insights to enhance client satisfaction and retention, advocating for client needs while dr...
5 days ago
Account Executive, LE GTS- Strategic Accounts
$101K - $140K *
Drive success by consulting with C-level executives, managing major accounts, and implementing strategies that enhance client satisfaction and revenue growth across a diverse portfolio of high-tech or...
2 weeks ago
$70K - $95K *
Analyze market opportunities and drive revenue growth by strategically managing customer accounts, optimizing product and service usage, and developing impactful sales plans within your territory...
Reposted 6 days ago
$90K - $130K *
Lead the charge in driving sales within SLED accounts, creating strategic plans, developing vital relationships, and negotiating terms to boost company growth and foster long-term partnerships in a dy...
3 weeks ago
$90K - $130K *
Unlock potential by driving sales in SLED accounts, creating strategic plans, and fostering executive relationships to enhance market presence and achieve significant business growth in the South Flor...
3 weeks ago
$90K - $130K *
Grow your sales career by driving engagements in SLED accounts, implementing strategic plans, and fostering executive relationships to achieve sales targets and strengthen partnerships in a fast-paced...
3 weeks ago
$90K - $130K *
Unlock sales potential by driving engagements with SLED accounts, formulating strategic plans, building executive relationships, and delivering competitive proposals to achieve sales excellence in you...
3 weeks ago
Senior Manager, Technology Product Management
$140K - $145K *
Shape product strategy and lead a diverse team to drive innovation and enhance product management practices, aligning technology solutions with enterprise goals while fostering a high-performance cult...
Reposted today
Senior Manager, Technology Product Management
$140K - $145K *
Grow your career with strategic leadership in technology product management. Drive innovation, mentor talent, and ensure alignment with organizational goals while managing complex product initiatives...
Reposted today
$100K - $150K *
Collaborate with executive stakeholders to drive strategic sales initiatives in enterprise healthcare, focusing on relationship management and market expansion while achieving aggressive revenue growt...
1 week ago
Services Project Manager - LCE Project Delivery Office REMOTE
$110K - $221K *
Shape the future of project management in the Lifesciences, Consumer Products, and Energy sectors. Lead teams to define project priorities and deliver PLM solutions, ensuring client satisfaction while...
2 weeks ago
$100K - $130K *
Lead the charge in advancing Salesforce solutions for a critical 24/7 operation, mentoring team members, innovating product features, and enhancing best practices to support millions of customers effe...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.