Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $130K *

Join a team delivering critical remote monitoring and operational solutions for power and water sectors. Manage diverse projects, ensuring high-quality outcomes and customer satisfaction while enhanci...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $130K *

Pioneer impactful projects in remote operations for critical water and power infrastructure. Collaborate across teams to enhance system performance, ensuring compliance and fostering improvements whil...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$104K - $130K *

Transform critical ICT designs for data centers and smart projects. Collaborate with teams, manage complex tasks independently, and utilize innovative technologies to optimize workflows and enhance pr...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $120K *

Join our team to drive customer value and success through strategic partnerships, optimizing operational goals, and ensuring measurable outcomes throughout the customer lifecycle with a focus on value...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $90K *

Join a team that's dedicated to driving sales growth through proactive account management and strategic partnerships. Leverage your experience to meet revenue goals and expand business in key vertical...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Drive operational excellence in network reliability engineering for a global data center environment. Collaborate with cross-functional teams to enhance system designs, automate processes, and trouble...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$175K - $250K *

Shape the future of technology by leading architecture design for robust applications and data platforms utilizing .NET, React, and Python. Guide teams while ensuring secure and scalable solutions acr...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$149K - $198K *

Join a team that drives customer success by leveraging technical expertise to engage with prospects and partners, while educating them on observability solutions and closing complex opportunities effe...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$67K - $114K *

Unlock potential by driving innovative solutions for federal projects as a Business Analyst, collaborating with stakeholders to enhance operational efficiency through ServiceNow and Agile methodologie...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $201K *

Advance your career by leveraging your expertise in battery energy storage systems, driving project budgets, and collaborating with teams to identify new market opportunities in a dynamic, fast-paced...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$160K - $190K *

Drive customer engagement and satisfaction as you manage loyalty and adoption of innovative products, ensuring alignment with customer objectives for enhanced success and growth opportunities...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$103K - $138K *

Transform the digital landscape by integrating systems while providing hands-on leadership across various environments. Drive innovation with deep expertise in network architecture and engineering as...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Shape the future of emergency response systems by managing on-site 911 and CAD solutions, providing technical support, and ensuring customer satisfaction across multiple locations while coordinating s...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Champion customer success by managing the implementation lifecycle, ensuring seamless onboarding, strong adoption, renewals, and expansions in healthcare technology. Be the primary contact to enhance...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$109K - $138K *

Join a dynamic team where you'll translate complex tech into business value, support sales activities, and enhance customer experiences through tailored technical solutions and live demonstrations. Dr...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Innovate and enhance IT service management by optimizing Salesforce solutions, driving AI adoption, and improving incident response processes. Elevate team collaboration and deliver scalable technical...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K *

Lead the architecture and implementation of secure cloud services for regulated environments, ensuring compliance and operational excellence. Collaborate with cross-functional teams to deliver resilie...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $110K *

Optimize customer experience as a trusted technical advisor, aiding integration and ongoing support. Collaborate with cross-functional teams to enhance accounts and drive internal process improvements...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Technical Services

$92K - $152K *

Join a team that champions customer success by leveraging technical sales expertise to exceed targets in diverse verticals, fostering collaboration, and promoting innovative solutions for clients' hyb...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $140K *

Unlock potential by driving sales success within the commercial accounts landscape, collaborating with teams to implement innovative solutions, and establishing strong relationships with decision-make...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $350K *

Shape the future of mission-critical electrical design by managing projects from concept to completion, collaborating with multidisciplinary teams, and developing design standards while ensuring quali...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Drive customer success by optimizing onboarding, adoption, and renewals while fostering strong relationships and identifying growth opportunities. Collaborate with cross-functional teams to achieve de...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$215K - $275K *

Unlock potential by strategically developing and closing enterprise accounts, discovering customer pain points, and delivering tailored marketing solutions to drive growth and achieve sales objectives...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Shape the future of distribution transformers as you transform customer requirements into competitive proposals, leading cross-functional teams to drive business growth in a fast-paced, collaborative...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$89K - $122K *

Grow your career with a dynamic role where you educate healthcare providers on utilizing advanced mammography technology, ensuring optimal application performance while building strong relationships a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.