Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Software Product Engineer (Remote Opportunity)
$110K - $130K *
Champion the design and development of scalable AI systems for healthcare, leveraging cloud-based architectures while collaborating with cross-functional teams to deliver reliable, production-grade so...
5 days ago
Software Product Engineer (Remote Opportunity)
$110K - $130K *
Join a team that's redefining healthcare technology by developing AI-driven solutions. Leverage your experience in building scalable systems to support data-driven decision-making and collaborate with...
5 days ago
$150K - $160K *
Shape the future of technology solutions as a Sales Engineer, collaborating across teams to enhance product offerings while engaging clients to deliver tailored solutions that address their unique bus...
4 weeks ago
Sr. Manager, Technical Support
$110K - $130K *
Join a team that leads global technical support operations, driving high-quality customer experiences. Balance strategic oversight with hands-on management, utilizing data and technology to enhance ef...
1 week ago
Enterprise Customer Success Manager
$110K - $130K *
Join a team that's dedicated to driving retention and strategic growth for enterprise customers. Leverage your expertise in SaaS to enhance customer relationships and lead initiatives that ensure ongo...
5 days ago
Sr. Adobe Experience Platform (AEP) Engineer
$96K - $166K *
Lead the enhancement and scaling of Adobe Experience Platform solutions, ensuring optimal data governance and architecture across digital ecosystems. Collaborate with cross-functional teams to achieve...
Yesterday
$93K - $175K *
Champion integrated solutions by leading large-scale programs and managing multi-vendor teams, ensuring quality delivery within budget and timeline while maintaining client relationships and addressin...
Reposted 2 days ago
Advisory Solutions Consultant - Enterprise
$116K - $197K *
Drive sales success by leveraging technical expertise and business acumen to support complex enterprise solutions, enhance customer engagement, and deliver compelling product presentations that showca...
2 days ago
Senior Manager, Sales Engineering - Majors, New England
$175K - $251K *
Unlock potential by leading and developing a dynamic sales engineering team, driving strategic solutions, and fostering collaboration across departments to enhance customer engagement and revenue grow...
1 week ago
CyberSecurity Engineer | LogRhythm
$110K - $130K *
Reimagine security strategies as a Senior Engineer, safeguarding cloud environments and optimizing LogRhythm systems. Collaborate with experts, enhance SIEM capabilities, and ensure robust protection...
6 days ago
Senior Data Software Engineer with AWS and Terraform
$130K - $155K *
Lead the design and optimization of scalable cloud-native data pipelines while engaging directly with clients. Drive data quality initiatives and ensure seamless integration of large datasets using AW...
2 weeks ago
$120K - $145K *
Join a collaborative team as you drive technical strategy for enterprise opportunities, leading customer engagements from discovery to solution implementation while translating complex tech into clear...
5 days ago
Software Engineer Senior Principal - Reliability Engineering (Remote)
$170K - $280K *
Join a team that's revolutionizing software engineering for stability and innovation. As a strategic leader, you'll optimize cloud resources, enhance systems resilience, and guide multiple development...
2 days ago
$110K - $130K *
Lead the charge in delivering technical discovery and insights to drive customer success. As a key player, you'll guide prospects through POCs, ensuring precise alignment between Mixpanel's capabiliti...
6 days ago
$110K - $130K *
Unlock potential by leading technical discovery and engaging prospects to assess business challenges. Bring expertise in data analytics and pre-sales strategy to foster impactful customer relationship...
1 week ago
$115K - $120K *
Empower your career by leading software testing initiatives, supervising junior engineers, and ensuring quality through comprehensive test planning and execution. Collaborate with development teams wh...
Today
Sr Enterprise Account Executive (Remote: FL)
$161K - $299K *
Join us to drive strategic growth across enterprise accounts, engaging C-level stakeholders and orchestrating complex sales cycles. Leverage your expertise to modernize data protection strategies and...
2 weeks ago
Lead Network Automation Engineer - Federal Customer
$120K - $145K *
Elevate network performance and reliability by leading automation efforts, troubleshooting incidents, and improving operational practices in a secure environment while mentoring Tier II engineers and...
1 week ago
$120K - $140K *
Unlock your potential in driving product strategy and development within emergency communications. Collaborate cross-functionally to enhance interoperability, ensuring resilient solutions in high-stak...
Reposted 2 days ago
$142K - $240K *
Drive innovation by leading the implementation of a large-scale service mesh, optimizing Kubernetes clusters, and ensuring compliance with security standards while mentoring global teams in cloud-nati...
3 weeks ago
Principal Incident Response Analyst - 90406800 - Remote
$124K - $161K *
Join a team that's dedicated to defending against cyber threats. As the Principal Incident Response Analyst, you'll spearhead cybersecurity incident response, leveraging cutting-edge tools and techniq...
Reposted yesterday
SW Sales Engineer III (SGO900)
$120K - $145K *
Elevate the data solutions landscape by driving technical sales engagements and collaborating with clients to architect optimal data management strategies. Lead industry discussions, ensuring alignmen...
3 weeks ago
Account Executive 3, Financial Services - East
$115K - $120K *
Grow your career with a dynamic sales team focused on driving transformation in the Financial Services sector through innovative SaaS solutions and a consultative sales approach, achieving significant...
Yesterday
Software Engineer (L7) - Application Networking
$500K+*
Unlock your potential as a Group Tech Lead, driving multi-year technical strategy and innovations in application networking, impacting consumer and enterprise traffic across diverse business verticals...
Today
$209K - $275K *
Partner with us to deliver innovative solutions for enterprise customers. Enhance technical relationships, guide solution development, and drive architectural strategy while collaborating closely with...
Reposted 6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.