Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Champion the design and development of scalable AI systems for healthcare, leveraging cloud-based architectures while collaborating with cross-functional teams to deliver reliable, production-grade so...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a team that's redefining healthcare technology by developing AI-driven solutions. Leverage your experience in building scalable systems to support data-driven decision-making and collaborate with...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $160K *

Shape the future of technology solutions as a Sales Engineer, collaborating across teams to enhance product offerings while engaging clients to deliver tailored solutions that address their unique bus...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that leads global technical support operations, driving high-quality customer experiences. Balance strategic oversight with hands-on management, utilizing data and technology to enhance ef...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Join a team that's dedicated to driving retention and strategic growth for enterprise customers. Leverage your expertise in SaaS to enhance customer relationships and lead initiatives that ensure ongo...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$96K - $166K *

Lead the enhancement and scaling of Adobe Experience Platform solutions, ensuring optimal data governance and architecture across digital ecosystems. Collaborate with cross-functional teams to achieve...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$93K - $175K *

Champion integrated solutions by leading large-scale programs and managing multi-vendor teams, ensuring quality delivery within budget and timeline while maintaining client relationships and addressin...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$116K - $197K *

Drive sales success by leveraging technical expertise and business acumen to support complex enterprise solutions, enhance customer engagement, and deliver compelling product presentations that showca...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $251K *

Unlock potential by leading and developing a dynamic sales engineering team, driving strategic solutions, and fostering collaboration across departments to enhance customer engagement and revenue grow...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Reimagine security strategies as a Senior Engineer, safeguarding cloud environments and optimizing LogRhythm systems. Collaborate with experts, enhance SIEM capabilities, and ensure robust protection...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Lead the design and optimization of scalable cloud-native data pipelines while engaging directly with clients. Drive data quality initiatives and ensure seamless integration of large datasets using AW...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a collaborative team as you drive technical strategy for enterprise opportunities, leading customer engagements from discovery to solution implementation while translating complex tech into clear...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $280K *

Join a team that's revolutionizing software engineering for stability and innovation. As a strategic leader, you'll optimize cloud resources, enhance systems resilience, and guide multiple development...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in delivering technical discovery and insights to drive customer success. As a key player, you'll guide prospects through POCs, ensuring precise alignment between Mixpanel's capabiliti...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Unlock potential by leading technical discovery and engaging prospects to assess business challenges. Bring expertise in data analytics and pre-sales strategy to foster impactful customer relationship...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $120K *

Empower your career by leading software testing initiatives, supervising junior engineers, and ensuring quality through comprehensive test planning and execution. Collaborate with development teams wh...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$161K - $299K *

Join us to drive strategic growth across enterprise accounts, engaging C-level stakeholders and orchestrating complex sales cycles. Leverage your expertise to modernize data protection strategies and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Elevate network performance and reliability by leading automation efforts, troubleshooting incidents, and improving operational practices in a secure environment while mentoring Tier II engineers and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $140K *

Unlock your potential in driving product strategy and development within emergency communications. Collaborate cross-functionally to enhance interoperability, ensuring resilient solutions in high-stak...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$142K - $240K *

Drive innovation by leading the implementation of a large-scale service mesh, optimizing Kubernetes clusters, and ensuring compliance with security standards while mentoring global teams in cloud-nati...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$124K - $161K *

Join a team that's dedicated to defending against cyber threats. As the Principal Incident Response Analyst, you'll spearhead cybersecurity incident response, leveraging cutting-edge tools and techniq...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Elevate the data solutions landscape by driving technical sales engagements and collaborating with clients to architect optimal data management strategies. Lead industry discussions, ensuring alignmen...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $120K *

Grow your career with a dynamic sales team focused on driving transformation in the Financial Services sector through innovative SaaS solutions and a consultative sales approach, achieving significant...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$500K+*

Unlock your potential as a Group Tech Lead, driving multi-year technical strategy and innovations in application networking, impacting consumer and enterprise traffic across diverse business verticals...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$209K - $275K *

Partner with us to deliver innovative solutions for enterprise customers. Enhance technical relationships, guide solution development, and drive architectural strategy while collaborating closely with...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.