Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$170K - $180K *
Drive innovation as you partner with go-to-market teams to create scalable, AI-powered solutions. Leverage Salesforce and automation tools to improve workflows, solve complex business challenges, and...
1 week ago
Senior Engineer - Software/Info Platform - SAP BTP
$125K - $178K *
Unlock potential by leading the strategic deployment of SAP BTP services, ensuring high availability and implementing security frameworks across global accounts. Collaborate with diverse teams to opti...
2 weeks ago
Senior Software Engineer - Java/Microservices
$137K - $183K *
Innovate advanced cloud-based search solutions by designing and maintaining scalable services. Collaborate with cross-functional teams to drive architecture and ensure data management efficiency in a...
1 week ago
Remote Cybersecurity Business Analyst (VA ESOM - CAM)
$125K - $135K *
Unlock potential by leading process assessments, capturing requirements, and supporting enterprise-wide analysis and design phases. Collaborate with stakeholders to enhance security processes and ensu...
3 weeks ago
$80K - $95K *
Unlock potential by leveraging data analysis to enhance program efficiency and quality. Collaborate with teams to evaluate operations, policies, and performance while driving improvements and communic...
Yesterday
Customer Success Manager - Enterprise AI SaaS (Remote, US)
$110K - $135K *
Empower enterprise clients by driving onboarding, adoption, and renewal processes. As the first dedicated Customer Success Manager, you'll collaborate with stakeholders, utilize AI tools, and shape cu...
4 weeks ago
$95K - $115K *
Solve complex technical challenges and elevate IT efficiencies by diagnosing issues and automating workflows. Collaborate with teams to improve processes and ensure seamless infrastructure management...
2 weeks ago
$138K - $195K *
Unlock potential by architecting robust AI/ML solutions, driving integration and modernization efforts, while collaborating with cross-functional teams to ensure compliance and optimize developer expe...
4 weeks ago
$80K - $100K *
Drive growth by building relationships with large churches and nonprofits, managing the full sales cycle to achieve revenue goals, and expanding market awareness of solutions in your designated territ...
6 days ago
Senior Specialist Sales Engineer, Data Security - Enterprise, Central
$154K - $221K *
Unlock innovation in data security! Collaborate with sales teams to craft tailored solutions for enterprise customers, lead hands-on evaluations, and guide successful outcomes that enhance security an...
1 week ago
$95K - $115K *
Join a team that's dedicated to driving healthcare innovation through exceptional laboratory sales expertise. Collaborate with professionals to expand our Specialty Diagnostics portfolio and enhance c...
2 weeks ago
$210K - $225K *
Empower enterprise growth by leading complex sales cycles, engaging C-suite executives, and delivering tailored solutions. Drive relationships and pipeline management to exceed targets in this dynamic...
3 weeks ago
$210K - $230K *
Drive enterprise sales cycles by engaging C-suite leaders. Build relationships, manage complex deals, and consult on high-value solutions in a dynamic professional environment that fosters growth and...
3 weeks ago
Enterprise Customer Success Manager
$97K - $131K *
Join a team that drives transformation of physical operations through innovative IoT solutions, partnering with top enterprises to enhance safety, efficiency, and sustainability while navigating a dyn...
Reposted 2 weeks ago
Senior Account Manager, Telecom AI-GRID Cloud Providers
$224K - $356K *
Engage as a strategic leader in account management, driving growth and collaboration with Akamai and key clients, while overseeing sales strategy and relationship development in telecommunications and...
Reposted yesterday
Senior Partner Sales Manager - Cybersecurity
$150K - $180K *
Champion sales strategies and partnerships to drive revenue and growth initiatives, developing relationships across executive levels while managing complex enterprise sales cycles and fostering joint...
Today
DSCA AWS Solutions Architect Mid-Level (Engineer Systems Architect) - 29602
$135K - $170K *
Champion the design and development of modern system architectures to enhance the Foreign Military Sales Case Lifecycle, ensuring effective alignment with evolving security and operational requirement...
3 weeks ago
Senior Product Marketing Manager (Remote)
$100K - $125K *
Champion product positioning and go-to-market strategies while collaborating with cross-functional teams to drive growth. Lead customer communications and sales enablement initiatives to ensure effect...
1 week ago
ESS Design Engineer - Secret Clearance | Remote
$80K - $110K *
Join a dynamic team to design, implement, and test Electronic Security Systems (ESS) for U.S. government missions. Engage in diverse tasks from site surveys to installations while ensuring compliance...
3 weeks ago
Operations Analyst, Product Marketing
$80K - $95K *
Join a team that transforms data into actionable insights, supporting product marketing through analytical rigor. Drive performance optimization and enhance decision-making, ensuring impactful go-to-m...
Reposted 4 days ago
Software Product Engineer (Remote Opportunity)
$110K - $130K *
Champion the design and development of scalable AI systems for healthcare, leveraging cloud-based architectures while collaborating with cross-functional teams to deliver reliable, production-grade so...
4 days ago
Software Product Engineer (Remote Opportunity)
$110K - $130K *
Join a team that's redefining healthcare technology by developing AI-driven solutions. Leverage your experience in building scalable systems to support data-driven decision-making and collaborate with...
5 days ago
$150K - $160K *
Shape the future of technology solutions as a Sales Engineer, collaborating across teams to enhance product offerings while engaging clients to deliver tailored solutions that address their unique bus...
4 weeks ago
Sr. Manager, Technical Support
$110K - $130K *
Join a team that leads global technical support operations, driving high-quality customer experiences. Balance strategic oversight with hands-on management, utilizing data and technology to enhance ef...
1 week ago
Enterprise Customer Success Manager
$110K - $130K *
Join a team that's dedicated to driving retention and strategic growth for enterprise customers. Leverage your expertise in SaaS to enhance customer relationships and lead initiatives that ensure ongo...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.