Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$104K - $130K *
Transform critical ICT designs for data centers and smart projects. Collaborate with teams, manage complex tasks independently, and utilize innovative technologies to optimize workflows and enhance pr...
1 month ago
Engineering Project Manager - Remote Operation Center Projects
$90K - $130K *
Pioneer impactful projects in remote operations for critical water and power infrastructure. Collaborate across teams to enhance system performance, ensuring compliance and fostering improvements whil...
Reposted 4 days ago
Service Value Success Manager - Remote
$90K - $120K *
Join our team to drive customer value and success through strategic partnerships, optimizing operational goals, and ensuring measurable outcomes throughout the customer lifecycle with a focus on value...
1 week ago
Sr. Network Operations Reliability Engineer
$100K - $130K *
Drive operational excellence in network reliability engineering for a global data center environment. Collaborate with cross-functional teams to enhance system designs, automate processes, and trouble...
Today
$175K - $250K *
Shape the future of technology by leading architecture design for robust applications and data platforms utilizing .NET, React, and Python. Guide teams while ensuring secure and scalable solutions acr...
2 weeks ago
Channel Sales Executive - Pelco Southeast
$80K - $90K *
Join a team that's dedicated to driving sales growth through proactive account management and strategic partnerships. Leverage your experience to meet revenue goals and expand business in key vertical...
2 weeks ago
Senior Sales Engineer - Majors (East)
$149K - $198K *
Join a team that drives customer success by leveraging technical expertise to engage with prospects and partners, while educating them on observability solutions and closing complex opportunities effe...
3 weeks ago
ServiceNow Business Analyst Public Trust (Remote) NI
$67K - $114K *
Unlock potential by driving innovative solutions for federal projects as a Business Analyst, collaborating with stakeholders to enhance operational efficiency through ServiceNow and Agile methodologie...
1 week ago
Senior BESS Technical Sales Manager [Remote]
$120K - $201K *
Advance your career by leveraging your expertise in battery energy storage systems, driving project budgets, and collaborating with teams to identify new market opportunities in a dynamic, fast-paced...
Reposted 1 week ago
Lead IT Systems Engineer - Public Sector
$103K - $138K *
Transform the digital landscape by integrating systems while providing hands-on leadership across various environments. Drive innovation with deep expertise in network architecture and engineering as...
Reposted 2 weeks ago
Identity Security - Sr. Customer Success Manager - West
$160K - $190K *
Drive customer engagement and satisfaction as you manage loyalty and adoption of innovative products, ensuring alignment with customer objectives for enhanced success and growth opportunities...
2 weeks ago
NG911 On-site System Manager (Federal)
$90K - $120K *
Shape the future of emergency response systems by managing on-site 911 and CAD solutions, providing technical support, and ensuring customer satisfaction across multiple locations while coordinating s...
2 weeks ago
Implementation & Customer Success Manager
$110K - $130K *
Champion customer success by managing the implementation lifecycle, ensuring seamless onboarding, strong adoption, renewals, and expansions in healthcare technology. Be the primary contact to enhance...
2 weeks ago
$90K - $130K *
Innovate and enhance IT service management by optimizing Salesforce solutions, driving AI adoption, and improving incident response processes. Elevate team collaboration and deliver scalable technical...
1 week ago
$120K *
Lead the architecture and implementation of secure cloud services for regulated environments, ensuring compliance and operational excellence. Collaborate with cross-functional teams to deliver resilie...
4 weeks ago
$109K - $138K *
Join a dynamic team where you'll translate complex tech into business value, support sales activities, and enhance customer experiences through tailored technical solutions and live demonstrations. Dr...
Reposted 3 days ago
$125K - $350K *
Shape the future of mission-critical electrical design by managing projects from concept to completion, collaborating with multidisciplinary teams, and developing design standards while ensuring quali...
2 weeks ago
$92K - $152K *
Join a team that champions customer success by leveraging technical sales expertise to exceed targets in diverse verticals, fostering collaboration, and promoting innovative solutions for clients' hyb...
3 days ago
$80K - $140K *
Unlock potential by driving sales success within the commercial accounts landscape, collaborating with teams to implement innovative solutions, and establishing strong relationships with decision-make...
1 week ago
Customer Success Manager - US EST
$100K - $120K *
Drive customer success by optimizing onboarding, adoption, and renewals while fostering strong relationships and identifying growth opportunities. Collaborate with cross-functional teams to achieve de...
1 week ago
XP WH Clinical Education Specialist
$89K - $122K *
Grow your career with a dynamic role where you educate healthcare providers on utilizing advanced mammography technology, ensuring optimal application performance while building strong relationships a...
1 week ago
Marketing Engineer - Tenders and Proposals
$80K - $110K *
Shape the future of distribution transformers as you transform customer requirements into competitive proposals, leading cross-functional teams to drive business growth in a fast-paced, collaborative...
3 days ago
Senior Enterprise Account Executive (Remote)
$215K - $275K *
Unlock potential by strategically developing and closing enterprise accounts, discovering customer pain points, and delivering tailored marketing solutions to drive growth and achieve sales objectives...
3 weeks ago
$90K - $120K *
Join a team that drives exceptional service delivery and operational excellence. You'll manage client relationships, resolve complex issues, and ensure adherence to Service Level Agreements while fost...
2 weeks ago
Senior Manager PM & Alliances, Cisco
$120K - $150K *
Drive effective execution of the Cisco go-to-market strategy by leading cross-functional alignment, ensuring operational discipline, and enhancing team performance to maximize sales impact and custome...
Reposted today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.