Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $140K + commission: 5% on net new business *
The Services Sales Executive's primary focus is to develop new relationships with clients who use Blue Yonder, Korber, or Manhattan. The Executive will also work to expand existing relationships with...
2 weeks ago
Sr. Managed Services Engineer - AI & Copilot
$150K - $185K *
Transform managed services by designing and optimizing customer solutions. Collaborate across teams to enhance performance, lead audit initiatives, and drive AI integration while ensuring world-class...
Reposted 1 week ago
$144K - $184K *
Shape the future of strategic account management by developing relationships and driving sales for major multinational clients. Lead initiatives to enhance customer satisfaction and account growth, al...
2 weeks ago
Enterprise Customer Success Manager
$90K - $130K *
Join a dynamic team to elevate strategic enterprise client partnerships. Leverage your SaaS expertise to drive adoption, manage relationships, and ensure clients achieve their business goals while nav...
2 weeks ago
$214K *
Drive daily operations and growth for a team of 8-10 Support Engineers, enhancing customer support quality and technical proficiency while aligning performance with strategic departmental goals...
3 weeks ago
Remote GTM Subject Matter Expert
$190K - $215K *
Join a team that's driving go-to-market strategies and crafting innovative solutions. Leverage your expertise to influence business development, collaborate with senior leadership, and enhance organiz...
Today
$90K - $120K *
Build strong customer relationships as a trusted technical advisor, driving satisfaction and value through expert guidance and proactive support. Leverage technical and compensation knowledge to enhan...
2 weeks ago
Development Security Operations Engineer (Healthcare Consulting)
$105K - $150K *
Discover the intersection of software development and security as you automate and enhance deployment pipelines, ensuring robust application security and infrastructure management with cutting-edge te...
Reposted today
Strategic Account Manager - Consumer & Technology
$127K - $203K *
Transform key customer relationships into strategic growth opportunities while leading account management initiatives in a dynamic B2B environment. Drive revenue, enhance customer satisfaction, and co...
4 weeks ago
Senior Technical Account Manager
$120K - $160K *
Empower customer success as you blend technical expertise and commercial strategy. You'll lead post-sales support, provide insightful guidance, and drive growth for enterprise clients through strategi...
3 weeks ago
Remote Business Analyst (VA ESOM)
$75K - $95K *
Engage with key stakeholders to gather requirements, analyze processes, and support cost-benefit assessments for Veterans Affairs IT projects, contributing to effective documentation and operational i...
Yesterday
Lead Enterprise Account Executive (Federal/SLED)
$120K - $160K *
Play a key role in acquiring new enterprise customers by executing strategic sales plans, engaging with key stakeholders, and driving revenue growth for an innovative Application Security platform tar...
2 weeks ago
$58K - $107K *
Lead implementation efforts for Global Trade software, collaborating with cross-functional teams and clients to deliver innovative solutions. Manage product classification, compliance, and technical t...
4 weeks ago
Identity Access Management SME
$107K - $195K *
Contribute to enterprise IAM capabilities by leading design and governance of identity services, driving secure authentication, and ensuring compliance with zero-trust principles across cloud and on-p...
2 weeks ago
Senior GTM Enablement Manager | Canada | Remote
$180K - $217K *
Transform AMER Sales enablement by developing targeted programs to enhance seller productivity, improve deal execution, and ensure consistent application of sales methodologies. Leverage insights and...
3 weeks ago
Manager, Solutions Engineering - Enterprise
$335K - $368K *
Elevate enterprise solutions by leading a high-performing engineering team, enhancing customer engagement, and driving successful project rollouts through expert collaboration and strategic coaching i...
3 weeks ago
Manager, Solutions Engineering - Enterprise
$250K - $275K *
Grow and lead a high-performing team of technical solutions engineers by collaborating with sales and engineering teams to enhance enterprise customer engagements and drive successful project executio...
3 weeks ago
Technical Business/Product Analyst
$80K - $120K *
Join a team that's critical in bridging client needs with tech solutions. Leverage your 5+ years as a Business Analyst to drive feature delivery, collaborating with clients and development teams for s...
Reposted 1 week ago
$270K - $300K *
Inspire enterprise growth by leading consultative sales, building relationships with C-suite executives, and managing complex multi-stakeholder deals to deliver strategic solutions across advisory, tr...
1 week ago
Sr IT Project & Program Manager
$92K - $154K *
Lead complex IT projects focused on network infrastructure. Utilize waterfall and agile methodologies to execute project plans efficiently while managing cross-functional teams for successful outcomes...
1 week ago
$80K - $110K *
Collaborate with internal and external teams to troubleshoot server and network issues, manage service orders, and enhance operational efficiencies across datacenters to maintain high service levels a...
4 weeks ago
$73K - $100K *
Partner with us to drive growth in the Specialty Diagnostics market by delivering exceptional customer experiences, collaborating with sales teams, and utilizing technical knowledge to support healthc...
2 days ago
$100K - $130K *
Accelerate progress at building and maintaining robust data pipelines, ensuring quality and reliability in support of analytics. Collaborate cross-functionally to enhance data-driven insights and maxi...
2 days ago
Remote - Sr. SharePoint Consultant, Professional Services
$90K - $130K *
Unlock your potential as a Senior SharePoint Consultant, leading service delivery and driving Microsoft SharePoint solutions for enterprise clients. Collaborate with teams to ensure seamless implement...
6 days ago
Sr. Omnichannel Client Solutions Manager (Remote)
$100K - $130K *
Shape exceptional digital client solutions by translating business goals into tailored omnichannel experiences. Leverage expertise in strategy, cross-functional collaboration, and optimization to driv...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.