Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Enterprise Select Implementation Consultant West/Central
$100K - $151K *
Accelerate progress at our Enterprise customer implementation team, guiding strategic partners through the deployment of IoT solutions. Cultivate long-term relationships, ensuring customer success whi...
1 week ago
Program Management Office Analyst IV
$88K - $105K *
Empower success by coordinating technical reviews and ensuring quality in software development. Drive progress by preparing reports and collaborating with project managers to meet user standards and g...
Yesterday
$80K - $95K *
Lead the design and implementation of robust network infrastructures while collaborating with teams to deliver secure, scalable solutions. Utilize deep expertise in Cisco and Fortinet technologies to...
2 days ago
$80K - $95K *
Join a team that's redefining network infrastructure and security solutions. Leverage your expertise in Cisco and Fortinet technologies to design, implement, and support networks, enhancing performanc...
2 days ago
$80K - $95K *
Join a dynamic team to design and implement cutting-edge network solutions, ensuring secure and optimized infrastructure for diverse client environments. Leverage your expertise in Cisco and Fortinet...
2 days ago
$80K - $95K *
Unlock your potential by designing and supporting cutting-edge network infrastructures. Work with Cisco and Fortinet technologies to deliver high-performance, secure solutions while collaborating with...
2 days ago
$144K - $197K *
Lead customer-focused solutions to optimize technology integrations, identify and resolve technical challenges, and support sales efforts across sectors. Build strong partnerships with clients, ensuri...
Yesterday
ERS-Technical Program Manager - Remote
$120K - $145K *
Transform technical challenges into solutions by leading high-impact engineering initiatives. Collaborate with cross-functional teams to enhance product performance and customer communication while dr...
4 days ago
Senior Account Executive - Cybersecurity (Federal)
$100K - $120K *
Join a team that's driving cybersecurity services sales nationwide, collaborating with government and enterprises to provide advanced strategic solutions, enhancing safety and security with a consulta...
1 week ago
$110K - $130K *
Champion product support and logistics excellence in acquisition for Naval Surveillance systems. Lead ILS initiatives, collaborate with diverse teams, and drive lifecycle support to ensure mission suc...
2 days ago
Senior Sales Engineer - West Canada
$175K - $185K *
Empower our sales efforts by delivering technical insights and innovative solutions. Collaborate with sales teams and customers to enhance product positioning while leveraging your expertise in networ...
2 weeks ago
Cybersecurity Engineer II | SIEM and EDR (Remote)
$90K - $130K *
Optimize security infrastructure through effective SIEM and EDR implementation, enhancing threat detection and response. Collaborate with cross-functional teams, drive operational excellence, and addr...
1 week ago
Senior Proposal Manager Analyst
$74K - $94K *
Lead transformative proposal strategies that capture enterprise opportunities and drive growth. Spearhead end-to-end proposal management, collaborate with cross-functional teams, and ensure compliance...
Today
Customer Success Engineer - Ohio Valley
$140K - $160K *
Join a team that's revolutionizing data security by optimizing client adoption and success, enhancing their investment in cutting-edge technology, and making a substantial impact on global enterprises...
Reposted 2 weeks ago
$137K - $244K *
Lead the design and implementation of scalable AWS network infrastructures, ensuring security and performance through Infrastructure as Code and Agile methodologies while optimizing connectivity for g...
3 weeks ago
$100K - $120K *
Join a dynamic team to build impactful AI-driven solutions, rapidly deploying features that enhance pharmacist and patient communications. Collaborate closely with talented engineers in a fast-paced e...
Yesterday
$125K - $165K *
Engage a team of service professionals to deliver high-quality solutions, ensuring client satisfaction and retention while managing and expanding service revenue opportunities in a dynamic consulting...
1 week ago
Senior People Technology Analyst - Workday
$96K - $145K *
Shape the future of HR technology by leading Workday Absence management implementation, enhancing operations processes, and partnering with global stakeholders to solve complex challenges in a fast-pa...
3 weeks ago
Sales Engineer (Remote - US Central)
$100K - $120K *
Support the sales team by bridging cybersecurity and business needs. Deliver tailored demos, guide solution design, and influence the product roadmap while ensuring client success throughout the buyin...
3 weeks ago
Engineer II, Advanced Research (Remote)
$100K - $145K *
Build and enhance robust cloud services within a dynamic team, collaborating across disciplines to pioneer solutions in security, utilizing cutting-edge technologies to thwart adversarial threats and...
Reposted 6 days ago
Remote Project Manager (VA ESOM PMCoE)
$140K - $155K *
Lead the future of IT project management by overseeing full lifecycle projects across various domains, ensuring adherence to scope, budget, and quality objectives while fostering collaboration among s...
Reposted yesterday
$139K - $174K *
Take ownership of pre-sales engineering activities, engaging with clients to deliver compelling product demonstrations and tailored solutions while leveraging your expertise in Power BI, SQL, and data...
Reposted 3 weeks ago
Regional Sales Engineer (Remote)
$135K - $205K *
Join a team that's redefining cybersecurity as a Sales Engineer, leveraging your expertise to engage with prospects and customers, articulate complex security solutions, and drive innovation in a fast...
1 month ago
$110K - $130K *
Lead the charge in delivering tailored, technical solutions that drive sales success. Collaborate with teams to enhance demos, manage proposal responses, and ensure seamless implementation transitions...
6 days ago
Security Operations / SIEM Analyst
$95K - $115K *
Accelerate the security posture by managing SIEM tools and ensuring compliance, while developing secure installation guides and addressing vulnerabilities. Collaborate with teams to maintain robust IT...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.