Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $140K + commission: 5% on net new business *

The Services Sales Executive's primary focus is to develop new relationships with clients who use Blue Yonder, Korber, or Manhattan. The Executive will also work to expand existing relationships with...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $185K *

Transform managed services by designing and optimizing customer solutions. Collaborate across teams to enhance performance, lead audit initiatives, and drive AI integration while ensuring world-class...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$144K - $184K *

Shape the future of strategic account management by developing relationships and driving sales for major multinational clients. Lead initiatives to enhance customer satisfaction and account growth, al...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Join a dynamic team to elevate strategic enterprise client partnerships. Leverage your SaaS expertise to drive adoption, manage relationships, and ensure clients achieve their business goals while nav...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$214K *

Drive daily operations and growth for a team of 8-10 Support Engineers, enhancing customer support quality and technical proficiency while aligning performance with strategic departmental goals...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$190K - $215K *

Join a team that's driving go-to-market strategies and crafting innovative solutions. Leverage your expertise to influence business development, collaborate with senior leadership, and enhance organiz...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$90K - $120K *

Build strong customer relationships as a trusted technical advisor, driving satisfaction and value through expert guidance and proactive support. Leverage technical and compensation knowledge to enhan...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$105K - $150K *

Discover the intersection of software development and security as you automate and enhance deployment pipelines, ensuring robust application security and infrastructure management with cutting-edge te...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$127K - $203K *

Transform key customer relationships into strategic growth opportunities while leading account management initiatives in a dynamic B2B environment. Drive revenue, enhance customer satisfaction, and co...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $160K *

Empower customer success as you blend technical expertise and commercial strategy. You'll lead post-sales support, provide insightful guidance, and drive growth for enterprise clients through strategi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$75K - $95K *

Engage with key stakeholders to gather requirements, analyze processes, and support cost-benefit assessments for Veterans Affairs IT projects, contributing to effective documentation and operational i...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Play a key role in acquiring new enterprise customers by executing strategic sales plans, engaging with key stakeholders, and driving revenue growth for an innovative Application Security platform tar...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$58K - $107K *

Lead implementation efforts for Global Trade software, collaborating with cross-functional teams and clients to deliver innovative solutions. Manage product classification, compliance, and technical t...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$107K - $195K *

Contribute to enterprise IAM capabilities by leading design and governance of identity services, driving secure authentication, and ensuring compliance with zero-trust principles across cloud and on-p...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $217K *

Transform AMER Sales enablement by developing targeted programs to enhance seller productivity, improve deal execution, and ensure consistent application of sales methodologies. Leverage insights and...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$335K - $368K *

Elevate enterprise solutions by leading a high-performing engineering team, enhancing customer engagement, and driving successful project rollouts through expert collaboration and strategic coaching i...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$250K - $275K *

Grow and lead a high-performing team of technical solutions engineers by collaborating with sales and engineering teams to enhance enterprise customer engagements and drive successful project executio...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Join a team that's critical in bridging client needs with tech solutions. Leverage your 5+ years as a Business Analyst to drive feature delivery, collaborating with clients and development teams for s...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$270K - $300K *

Inspire enterprise growth by leading consultative sales, building relationships with C-suite executives, and managing complex multi-stakeholder deals to deliver strategic solutions across advisory, tr...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$92K - $154K *

Lead complex IT projects focused on network infrastructure. Utilize waterfall and agile methodologies to execute project plans efficiently while managing cross-functional teams for successful outcomes...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $110K *

Collaborate with internal and external teams to troubleshoot server and network issues, manage service orders, and enhance operational efficiencies across datacenters to maintain high service levels a...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$73K - $100K *

Partner with us to drive growth in the Specialty Diagnostics market by delivering exceptional customer experiences, collaborating with sales teams, and utilizing technical knowledge to support healthc...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Accelerate progress at building and maintaining robust data pipelines, ensuring quality and reliability in support of analytics. Collaborate cross-functionally to enhance data-driven insights and maxi...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Unlock your potential as a Senior SharePoint Consultant, leading service delivery and driving Microsoft SharePoint solutions for enterprise clients. Collaborate with teams to ensure seamless implement...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Shape exceptional digital client solutions by translating business goals into tailored omnichannel experiences. Leverage expertise in strategy, cross-functional collaboration, and optimization to driv...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.