Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $120K *
Inspire excellence in quality assurance through strategic oversight, compliance adherence, and methodical improvement across critical projects. Collaborate with teams to elevate standards and mentor j...
1 week ago
$115K - $185K *
Unlock potential by developing and optimizing cloud systems across AWS, GCP, and Alibaba, while ensuring governance and cost management to support efficient product development and resource allocation...
2 weeks ago
$105K - $115K *
Drive the design and maintenance of global network infrastructures while leveraging advanced troubleshooting skills and deep networking knowledge. Collaborate with cross-functional teams to enhance ne...
4 weeks ago
ISSO Support / IA Compliance Analyst
$95K - $115K *
Support security compliance and management for IT environments, ensuring effective implementation and validation of security controls while cooperating with audits and overseeing security documentatio...
2 weeks ago
$77K - $118K *
Pioneer AI-driven quality engineering, enhancing automation frameworks and validating innovative software solutions while ensuring high standards of performance, reliability, and data integrity throug...
1 week ago
$135K - $160K *
Pioneer customer success by solving complex challenges and driving sales. Collaborate cross-functionally to present innovative solutions, enhance product offerings, and engage with diverse audiences i...
1 week ago
$90K - $110K *
Elevate client experiences by driving technical execution and support throughout the entire client lifecycle, ensuring seamless implementations, data migrations, and optimal product adoption with a fo...
3 weeks ago
$90K - $110K *
Elevate client success through hands-on technical support and enablement, managing significant client accounts, driving product development, and ensuring seamless API integration for enhanced service...
3 weeks ago
$110K - $130K *
Join a team that's driving innovation in AI solutions, empowering clients to enhance business processes and achieve measurable results. Play a crucial role in building a robust sales pipeline and exce...
Today
Select Major Account Executive (CST)
$350K *
Drive revenue growth by developing executive-level relationships, owning end-to-end customer engagements, and executing complex sales strategies within strategic enterprise accounts in a dynamic remot...
3 weeks ago
Senior Security Engineer, AI Incident Response
$150K - $180K *
Join a team that's at the forefront of AI security, leading incident response for product-level threats. Craft a robust AI incident response strategy, ensuring products are secure from vulnerabilities...
2 weeks ago
Advisory Solution Consultant, Partner Sales (Armis)
$149K - $220K *
Champion transformative partnerships by empowering teams to deliver cutting-edge cybersecurity solutions. Collaborate across functions to connect technology with business outcomes, ensuring enterprise...
2 weeks ago
Workday Senior Engagement Manager
$110K - $130K *
Unlock potential by leading multiple Workday engagements and fostering strong client relationships. Drive project delivery while ensuring customer satisfaction and contributing to the growth of the Wo...
Today
Core Enterprise Account Executive TOLA
$222K - $278K *
Drive impactful change by consolidating technologies and digitizing workflows for enterprise customers, while fostering executive relationships and managing complex sales processes that promote safety...
2 weeks ago
$300K *
Optimize transformational sales strategies by engaging with enterprise clients, driving substantial revenue growth, and leveraging cutting-edge AI solutions in a fast-paced, high-performance environme...
2 weeks ago
Enterprise Technical Architect
$175K - $200K *
Join a team that's redefining enterprise solutions by architecting scalable technology frameworks. Be hands-on in developing integrated systems across Salesforce, data platforms, AI, and cloud service...
2 weeks ago
Enterprise Select Implementation Consultant West/Central
$100K - $151K *
Accelerate progress at our Enterprise customer implementation team, guiding strategic partners through the deployment of IoT solutions. Cultivate long-term relationships, ensuring customer success whi...
1 week ago
Program Management Office Analyst IV
$88K - $105K *
Empower success by coordinating technical reviews and ensuring quality in software development. Drive progress by preparing reports and collaborating with project managers to meet user standards and g...
3 days ago
$144K - $197K *
Lead customer-focused solutions to optimize technology integrations, identify and resolve technical challenges, and support sales efforts across sectors. Build strong partnerships with clients, ensuri...
2 days ago
ERS-Technical Program Manager - Remote
$120K - $145K *
Transform technical challenges into solutions by leading high-impact engineering initiatives. Collaborate with cross-functional teams to enhance product performance and customer communication while dr...
5 days ago
Senior Account Executive - Cybersecurity (Federal)
$100K - $120K *
Join a team that's driving cybersecurity services sales nationwide, collaborating with government and enterprises to provide advanced strategic solutions, enhancing safety and security with a consulta...
2 weeks ago
$110K - $130K *
Champion product support and logistics excellence in acquisition for Naval Surveillance systems. Lead ILS initiatives, collaborate with diverse teams, and drive lifecycle support to ensure mission suc...
3 days ago
Senior Sales Engineer - West Canada
$175K - $185K *
Empower our sales efforts by delivering technical insights and innovative solutions. Collaborate with sales teams and customers to enhance product positioning while leveraging your expertise in networ...
2 weeks ago
Cybersecurity Engineer II | SIEM and EDR (Remote)
$90K - $130K *
Optimize security infrastructure through effective SIEM and EDR implementation, enhancing threat detection and response. Collaborate with cross-functional teams, drive operational excellence, and addr...
2 weeks ago
Senior Proposal Manager Analyst
$74K - $94K *
Lead transformative proposal strategies that capture enterprise opportunities and drive growth. Spearhead end-to-end proposal management, collaborate with cross-functional teams, and ensure compliance...
2 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.