Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $120K *

Inspire excellence in quality assurance through strategic oversight, compliance adherence, and methodical improvement across critical projects. Collaborate with teams to elevate standards and mentor j...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $185K *

Unlock potential by developing and optimizing cloud systems across AWS, GCP, and Alibaba, while ensuring governance and cost management to support efficient product development and resource allocation...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $115K *

Drive the design and maintenance of global network infrastructures while leveraging advanced troubleshooting skills and deep networking knowledge. Collaborate with cross-functional teams to enhance ne...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Support security compliance and management for IT environments, ensuring effective implementation and validation of security controls while cooperating with audits and overseeing security documentatio...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$77K - $118K *

Pioneer AI-driven quality engineering, enhancing automation frameworks and validating innovative software solutions while ensuring high standards of performance, reliability, and data integrity throug...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Pioneer customer success by solving complex challenges and driving sales. Collaborate cross-functionally to present innovative solutions, enhance product offerings, and engage with diverse audiences i...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate client experiences by driving technical execution and support throughout the entire client lifecycle, ensuring seamless implementations, data migrations, and optimal product adoption with a fo...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate client success through hands-on technical support and enablement, managing significant client accounts, driving product development, and ensuring seamless API integration for enhanced service...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's driving innovation in AI solutions, empowering clients to enhance business processes and achieve measurable results. Play a crucial role in building a robust sales pipeline and exce...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$350K *

Drive revenue growth by developing executive-level relationships, owning end-to-end customer engagements, and executing complex sales strategies within strategic enterprise accounts in a dynamic remot...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's at the forefront of AI security, leading incident response for product-level threats. Craft a robust AI incident response strategy, ensuring products are secure from vulnerabilities...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$149K - $220K *

Champion transformative partnerships by empowering teams to deliver cutting-edge cybersecurity solutions. Collaborate across functions to connect technology with business outcomes, ensuring enterprise...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading multiple Workday engagements and fostering strong client relationships. Drive project delivery while ensuring customer satisfaction and contributing to the growth of the Wo...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$222K - $278K *

Drive impactful change by consolidating technologies and digitizing workflows for enterprise customers, while fostering executive relationships and managing complex sales processes that promote safety...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$300K *

Optimize transformational sales strategies by engaging with enterprise clients, driving substantial revenue growth, and leveraging cutting-edge AI solutions in a fast-paced, high-performance environme...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $200K *

Join a team that's redefining enterprise solutions by architecting scalable technology frameworks. Be hands-on in developing integrated systems across Salesforce, data platforms, AI, and cloud service...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $151K *

Accelerate progress at our Enterprise customer implementation team, guiding strategic partners through the deployment of IoT solutions. Cultivate long-term relationships, ensuring customer success whi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Empower success by coordinating technical reviews and ensuring quality in software development. Drive progress by preparing reports and collaborating with project managers to meet user standards and g...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$144K - $197K *

Lead customer-focused solutions to optimize technology integrations, identify and resolve technical challenges, and support sales efforts across sectors. Build strong partnerships with clients, ensuri...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Transform technical challenges into solutions by leading high-impact engineering initiatives. Collaborate with cross-functional teams to enhance product performance and customer communication while dr...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Join a team that's driving cybersecurity services sales nationwide, collaborating with government and enterprises to provide advanced strategic solutions, enhancing safety and security with a consulta...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion product support and logistics excellence in acquisition for Naval Surveillance systems. Lead ILS initiatives, collaborate with diverse teams, and drive lifecycle support to ensure mission suc...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$175K - $185K *

Empower our sales efforts by delivering technical insights and innovative solutions. Collaborate with sales teams and customers to enhance product positioning while leveraging your expertise in networ...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Optimize security infrastructure through effective SIEM and EDR implementation, enhancing threat detection and response. Collaborate with cross-functional teams, drive operational excellence, and addr...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$74K - $94K *

Lead transformative proposal strategies that capture enterprise opportunities and drive growth. Spearhead end-to-end proposal management, collaborate with cross-functional teams, and ensure compliance...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.