Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Account Executive, Majors - Carolinas
$140K - $200K *
Engage with key stakeholders to drive cloud security solutions, leveraging strategic account planning and building trusted partnerships. Contribute to a dynamic sales environment focused on client suc...
2 weeks ago
Enterprise Performance Analytics Engineer
$80K - $110K *
Unlock vital insights as you build and maintain data infrastructure, transforming complex datasets into actionable intelligence. Collaborate with cross-functional teams to enhance reporting and suppor...
Reposted 5 days ago
Account Executive Tier I - Remote
$120K - $150K *
Engage with clients to scope and deliver energy solutions, managing proposals and pipeline. Build relationships in diverse markets through site visits and collaboration while preparing for a successfu...
1 week ago
Product Manager, Ecosystems & Technical Alliance
$132K - $185K *
Unlock potential by leading the development and execution of strategic B2B integrations. Collaborate with cross-functional teams to streamline product management and enhance customer experience throug...
Reposted today
$100K - $120K *
Drive impactful business growth in a dynamic territory, utilizing consultative sales skills to engage 911 and Public Safety agencies. Own the full sales cycle, fostering relationships and delivering e...
1 week ago
Senior Quality Assurance Engineer
$90K - $150K *
Join a team that's dedicated to ensuring software quality by developing and executing comprehensive tests. Collaborate with peers to enhance testing methodologies and mentor teammates in a dynamic and...
2 weeks ago
Senior Technical Requirements Analyst
$110K - $130K *
Deliver innovative IT solutions by collaborating with diverse teams to optimize technical requirements and drive seamless implementation across platforms, ensuring performance, security, and reliabili...
1 week ago
$95K - $115K *
Deliver tailored technical solutions for enterprise clients, collaborating with Sales Executives to understand needs, conduct discovery, and design innovative cloud solutions that meet diverse busines...
Today
$150K - $175K *
Collaborate with sales teams to deliver tailored cloud solutions to mid-market clients. Leverage technical expertise in pre-sales and post-sales engagements to enhance customer satisfaction and drive...
1 week ago
Sr. SAP Technical Lead Remote some possible travel
$125K - $150K *
Deliver technical leadership in SAP solutions by leading teams to design, develop, and implement strategies that align with business goals, ensuring high-quality, scalable architectures while guiding...
Yesterday
$140K - $176K *
Champion the development of cloud-native Internal Developer Platforms, leveraging your 12+ years of AWS expertise to build scalable solutions. Collaborate cross-functionally, enhance developer experie...
Reposted today
$100K - $120K *
Join a dynamic team managing strategic U.S. Army accounts, driving sales and building relationships. This role demands expertise in IT solutions, account ownership, and a keen understanding of the Arm...
1 week ago
SAFe Agile Scrum Program Manager
$110K - $130K *
Transform complex projects by leading multiple Agile teams to deliver outstanding results, enhancing processes and collaboration while fostering Agile methodologies within the organization...
2 days ago
Associate Engineer, Site Reliability
$80K - $95K *
Analyze and enhance system reliability through automation, observability, and incident response. Collaborate across teams to implement best practices while gaining mentorship and experience in SRE met...
3 weeks ago
$100K - $120K *
Inspire excellence in quality assurance through strategic oversight, compliance adherence, and methodical improvement across critical projects. Collaborate with teams to elevate standards and mentor j...
1 week ago
$115K - $185K *
Unlock potential by developing and optimizing cloud systems across AWS, GCP, and Alibaba, while ensuring governance and cost management to support efficient product development and resource allocation...
2 weeks ago
$105K - $115K *
Drive the design and maintenance of global network infrastructures while leveraging advanced troubleshooting skills and deep networking knowledge. Collaborate with cross-functional teams to enhance ne...
3 weeks ago
ISSO Support / IA Compliance Analyst
$95K - $115K *
Support security compliance and management for IT environments, ensuring effective implementation and validation of security controls while cooperating with audits and overseeing security documentatio...
2 weeks ago
$77K - $118K *
Pioneer AI-driven quality engineering, enhancing automation frameworks and validating innovative software solutions while ensuring high standards of performance, reliability, and data integrity throug...
1 week ago
$135K - $160K *
Pioneer customer success by solving complex challenges and driving sales. Collaborate cross-functionally to present innovative solutions, enhance product offerings, and engage with diverse audiences i...
1 week ago
$90K - $110K *
Elevate client experiences by driving technical execution and support throughout the entire client lifecycle, ensuring seamless implementations, data migrations, and optimal product adoption with a fo...
3 weeks ago
$90K - $110K *
Elevate client success through hands-on technical support and enablement, managing significant client accounts, driving product development, and ensuring seamless API integration for enhanced service...
3 weeks ago
Select Major Account Executive (CST)
$350K *
Drive revenue growth by developing executive-level relationships, owning end-to-end customer engagements, and executing complex sales strategies within strategic enterprise accounts in a dynamic remot...
3 weeks ago
Senior Security Engineer, AI Incident Response
$150K - $180K *
Join a team that's at the forefront of AI security, leading incident response for product-level threats. Craft a robust AI incident response strategy, ensuring products are secure from vulnerabilities...
2 weeks ago
Advisory Solution Consultant, Partner Sales (Armis)
$149K - $220K *
Champion transformative partnerships by empowering teams to deliver cutting-edge cybersecurity solutions. Collaborate across functions to connect technology with business outcomes, ensuring enterprise...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.