Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$140K - $200K *

Engage with key stakeholders to drive cloud security solutions, leveraging strategic account planning and building trusted partnerships. Contribute to a dynamic sales environment focused on client suc...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $110K *

Unlock vital insights as you build and maintain data infrastructure, transforming complex datasets into actionable intelligence. Collaborate with cross-functional teams to enhance reporting and suppor...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Engage with clients to scope and deliver energy solutions, managing proposals and pipeline. Build relationships in diverse markets through site visits and collaboration while preparing for a successfu...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$132K - $185K *

Unlock potential by leading the development and execution of strategic B2B integrations. Collaborate with cross-functional teams to streamline product management and enhance customer experience throug...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive impactful business growth in a dynamic territory, utilizing consultative sales skills to engage 911 and Public Safety agencies. Own the full sales cycle, fostering relationships and delivering e...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $150K *

Join a team that's dedicated to ensuring software quality by developing and executing comprehensive tests. Collaborate with peers to enhance testing methodologies and mentor teammates in a dynamic and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Deliver innovative IT solutions by collaborating with diverse teams to optimize technical requirements and drive seamless implementation across platforms, ensuring performance, security, and reliabili...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Deliver tailored technical solutions for enterprise clients, collaborating with Sales Executives to understand needs, conduct discovery, and design innovative cloud solutions that meet diverse busines...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Technical Services

$150K - $175K *

Collaborate with sales teams to deliver tailored cloud solutions to mid-market clients. Leverage technical expertise in pre-sales and post-sales engagements to enhance customer satisfaction and drive...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Deliver technical leadership in SAP solutions by leading teams to design, develop, and implement strategies that align with business goals, ensuring high-quality, scalable architectures while guiding...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $176K *

Champion the development of cloud-native Internal Developer Platforms, leveraging your 12+ years of AWS expertise to build scalable solutions. Collaborate cross-functionally, enhance developer experie...

US-AnywhereRemote

Reposted today

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team managing strategic U.S. Army accounts, driving sales and building relationships. This role demands expertise in IT solutions, account ownership, and a keen understanding of the Arm...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Transform complex projects by leading multiple Agile teams to deliver outstanding results, enhancing processes and collaboration while fostering Agile methodologies within the organization...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Analyze and enhance system reliability through automation, observability, and incident response. Collaborate across teams to implement best practices while gaining mentorship and experience in SRE met...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Inspire excellence in quality assurance through strategic oversight, compliance adherence, and methodical improvement across critical projects. Collaborate with teams to elevate standards and mentor j...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $185K *

Unlock potential by developing and optimizing cloud systems across AWS, GCP, and Alibaba, while ensuring governance and cost management to support efficient product development and resource allocation...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $115K *

Drive the design and maintenance of global network infrastructures while leveraging advanced troubleshooting skills and deep networking knowledge. Collaborate with cross-functional teams to enhance ne...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Support security compliance and management for IT environments, ensuring effective implementation and validation of security controls while cooperating with audits and overseeing security documentatio...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$77K - $118K *

Pioneer AI-driven quality engineering, enhancing automation frameworks and validating innovative software solutions while ensuring high standards of performance, reliability, and data integrity throug...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Pioneer customer success by solving complex challenges and driving sales. Collaborate cross-functionally to present innovative solutions, enhance product offerings, and engage with diverse audiences i...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate client experiences by driving technical execution and support throughout the entire client lifecycle, ensuring seamless implementations, data migrations, and optimal product adoption with a fo...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate client success through hands-on technical support and enablement, managing significant client accounts, driving product development, and ensuring seamless API integration for enhanced service...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$350K *

Drive revenue growth by developing executive-level relationships, owning end-to-end customer engagements, and executing complex sales strategies within strategic enterprise accounts in a dynamic remot...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's at the forefront of AI security, leading incident response for product-level threats. Craft a robust AI incident response strategy, ensuring products are secure from vulnerabilities...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$149K - $220K *

Champion transformative partnerships by empowering teams to deliver cutting-edge cybersecurity solutions. Collaborate across functions to connect technology with business outcomes, ensuring enterprise...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.