Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$85K - $95K *
Contribute to enhancing testing processes by designing and maintaining automated scripts, integrating tests into CI/CD pipelines, and collaborating with teams to improve application quality and Vetera...
Yesterday
$100K - $130K *
Engage in technical leadership to develop and oversee server operations, manage data center infrastructure, and troubleshoot complex systems. Drive automation and provide support for cloud technologie...
2 weeks ago
L3 Network Support Engineer (Remote - US Only)
$85K - $95K *
Solve complex networking challenges in a fully remote environment, mentoring junior technicians while managing diverse client infrastructures. Elevate your career by leveraging advanced networking ski...
4 days ago
Engagement Lead - Senior Enterprise Systems Analyst
$110K - $150K *
Unlock potential by leading complex enterprise system transformations, guiding teams, and building strong client relationships to deliver high-quality BPMN process architectures for large-scale digita...
1 week ago
Account Manager - Data Center Hyperscaler
$123K - $169K *
Unlock growth by managing critical power solutions for key accounts. Collaborate across teams to drive commercial success and customer satisfaction while addressing challenges in the Data Center indus...
4 weeks ago
$100K - $130K *
Champion the development and implementation of SAP EAM solutions, oversee technical teams, and manage asset lifecycle processes to enhance operational efficiency and scalability in collaboration with...
1 week ago
A&E Telecommunications Project Manager
$80K - $100K *
Lead project management activities for comprehensive engineering services, ensuring client satisfaction and adherence to scope, timeline, and budget across internal and external collaborations...
3 days ago
$90K - $120K *
Transform customer engagement by serving as the key technical consultant during implementation. Lead discovery sessions, understand their processes, and translate needs into actionable technical specs...
Reposted 2 weeks ago
Solutions Engineer (AI Services)
$97K - $145K *
Contribute to transformative AI solutions by architecting advanced models and data strategies for major global enterprises, ensuring high standards of safety, alignment, and performance while collabor...
1 week ago
Sr. Systems Engineer, ProAV - South Central
$100K - $130K *
Transform complex AV-over-IP systems by delivering expert onboarding, training, and troubleshooting support for high-profile customers. Leverage your networking expertise to contribute to sales growth...
3 weeks ago
Senior Sales Engineer - West / PNW (Bay Area)
$120K - $150K *
Engage as a Sales Engineer, driving success by leveraging technical expertise to meet customer needs, enhance sales efforts, and ensure seamless solution deployments in the cybersecurity landscape. Jo...
3 weeks ago
Senior Specialist, Customer Enablement
$70K - $95K *
Transform customer relationships by leading satisfaction initiatives and aligning needs within cross-functional teams to achieve revenue objectives and drive growth-focused activities...
1 month ago
$90K - $120K *
Support pre-sales efforts by delivering technical training and customer support for photovoltaic systems. Leverage your expertise in system design and regulatory codes to facilitate successful solar a...
1 week ago
AWS/EMR Cloud Infrastructure Lead
$120K - $150K *
Unlock potential by leading cloud infrastructure initiatives to enhance high-performance computing and data management solutions. Collaborate across teams to optimize resources and ensure secure, effi...
Reposted 6 days ago
$100K - $120K *
Elevate efficiency by analyzing workflows to identify automation opportunities. Collaborate with cross-functional teams to enhance documentation and governance processes through reusable AI prompts an...
2 weeks ago
Senior SAP EWM functional Consultant - Remote
$100K - $130K *
Drive impactful SAP EWM solutions by collaborating with global teams, defining project specifications, and delivering strategic recommendations that enhance supply chain operations across various indu...
4 weeks ago
$120K - $150K *
Grow your career as you pioneer advanced security monitoring solutions, enhancing enterprise-level threat detection and incident response. Collaborate with cross-functional teams to optimize our cyber...
1 week ago
$130K - $160K *
Transform your career by leading a dynamic engineering team. Drive technical excellence, enhance developer experience, and inspire a culture of collaboration and continuous improvement while deliverin...
3 weeks ago
Senior Security Operations Engineer
$120K - $150K *
Empower your career by leading security engineering initiatives, developing scalable solutions, and optimizing detection capabilities across multiple domains. Drive impactful changes in a collaborativ...
Yesterday
$150K - $250K *
Empower the future of IP networking by assessing, testing, and implementing solutions for DISN networks. Utilize advanced technologies to enhance security, support large-scale DoD networks, and delive...
Reposted 1 week ago
$131K - $237K *
Drive software engineering excellence by leading a diverse team to design and optimize secure, scalable solutions for mission-critical data analytics, while ensuring compliance and operational efficie...
2 weeks ago
Senior Security Consultant - Prisma SASE
$120K - $130K *
Engage with clients to architect and implement Prisma SASE solutions. Lead delivery and support efforts, provide strategic guidance, and troubleshoot complex security issues to enhance client security...
2 weeks ago
Principal Site Reliability Engineer - Observability and Telemetry Platform
$248K - $396K *
Take ownership of designing and supporting a large-scale observability platform. Collaborate throughout the service lifecycle, enhancing performance, automation, and reliability while ensuring system...
2 weeks ago
$90K - $120K *
Drive excellence in Training, Safety, and Quality initiatives across diverse projects. Lead compliance efforts, enhance performance metrics, and mentor teams to achieve operational excellence in a dyn...
Reposted yesterday
Senior Enterprise Account Executive, Acquisition | Bay Area | Remote
$270K - $300K *
Drive new business growth by prospecting and closing deals with new customers, utilizing consultative sales techniques to understand client needs and ensure successful product adoption through strong...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.