Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Solutions Engineer, Financial Audit
$120K - $150K *
Partner with us to drive enterprise sales success by delivering tailored solutions, conducting impactful product demonstrations, and connecting with top organizational leaders to shape strategic custo...
1 week ago
Technical Support Engineer, Drone as First Responder (DFR)
$95K *
Discover a role where you take ownership of complex technical support for Drone as First Responder operations, ensuring customer success through expert troubleshooting and clear communication across c...
3 days ago
Senior Enterprise Account Executive
$280K - $380K *
Lead the full sales cycle for enterprise clients, driving growth in complex tech organizations. Collaborate cross-functionally to refine outreach strategies and foster long-term partnerships while sho...
Reposted 3 days ago
$113K - $158K *
Drive your career by developing and maintaining complex test suites for layered products on the OpenShift platform, while collaborating on test process improvements and troubleshooting product issues...
1 week ago
Senior Enterprise Account Executive - Seattle
$325K *
Drive enterprise growth by exceeding sales targets, leveraging data insights, and collaborating across teams to manage the entire sales cycle. Join a dynamic environment where your proven methodology...
2 days ago
Account Executive - Emerging Enterprise (Remote)
$114K - $190K *
Engage with clients to drive sales of Hospitality solutions, focusing on new business opportunities in your territory. Build relationships, articulate ROI, and execute the sales process effectively to...
Yesterday
$120K - $150K *
Lead the charge in transforming customer engagements with innovative solutions for Internal Audit, SOX, and Compliance. Accelerate sales by partnering with Account Executives and demonstrating value t...
3 weeks ago
Presales Solutions Engineer - Security
$120K - $230K *
Grow your career with a dynamic role as a consultative security expert, engaging with clients to strengthen relationships and deliver innovative cybersecurity solutions tailored to their needs...
Yesterday
Presales Solutions Engineer - Security
$120K - $230K *
Transform your career by engaging directly with clients to design and implement effective cybersecurity solutions. Leverage your expertise in email security to address customer needs and ensure robust...
6 days ago
Presales Solutions Engineer - Security
$120K - $230K *
Advance customer relationships by delivering cloud security expertise. Guide presales efforts and design innovative solutions that address complex security needs, ensuring alignment with client goals...
2 weeks ago
$100K - $130K *
Lead and innovate the migrations function, streamlining processes and driving operational excellence while managing a team across various EMR systems to enhance provider experiences on the platform...
1 week ago
Principal Identity Engineer - Cloud IAM / CIAM (Remote)
$170K - $227K *
Shape the future of Identity and Access Management by leading technical strategy and execution across cloud environments. Drive security capabilities and establish enterprise standards with a focus on...
2 weeks ago
Director, Solutions Engineering
$130K - $180K *
Drive pre-sales technical strategy and team leadership, focusing on AI architecture and integrations. Collaborate with sales, product, and engineering leaders to optimize demo excellence and ensure hi...
2 weeks ago
Senior Solutions Engineer - North East
$180K - $225K *
Join a team that's dedicated to transforming public safety with drone technology. You'll work closely with major agencies, implement tailored solutions, and ensure successful integration of sUAS opera...
Today
Solutions Engineer - Agents & Automation
$150K - $207K *
Drive transformative AI experiences by designing and implementing Microsoft 365 Copilot solutions, ensuring governance and security while collaborating with customers to enhance workplace productivity...
5 days ago
Account Executive 3, Enterprise Direct Sales - Strategy, Managed Solutions
$103K - $149K *
Empower businesses by strategizing sales territories, acquiring key customers, and driving revenue through effective relationship building and advanced sales techniques. Utilize deep product knowledge...
3 weeks ago
$160K - $194K *
Join a team that's dedicated to empowering enterprise leaders with tailored insights and strategic guidance in the software engineering domain. Drive member success and enhance their initiatives by le...
Reposted yesterday
Technical Account Manager - East
$150K - $170K *
Join a team that's dedicated to fostering customer relationships, driving software adoption, and providing expert technical guidance. Focus on enhancing user experience and collaborating with internal...
3 days ago
$90K - $120K *
Shape the future of organizations by driving impactful change initiatives that maximize technology investments, utilizing your expertise to facilitate engagement and foster stakeholder collaboration t...
1 month ago
$84K - $150K *
Join a team that's shaping the future of engineering solutions by leading technical engagement and demand creation, driving strategic plans, and fostering relationships with key stakeholders in a dyna...
2 days ago
Product Line Marketing Manager, CIS Hardened Images - Remote
$93K - $163K *
Inspire growth by developing and executing marketing strategies across product lines, driving demand generation, and fostering collaboration with cross-functional teams to achieve business objectives...
4 weeks ago
Staff Site Reliability Engineer
$136K - $170K *
Join a team that's shaping the future of cloud identity solutions while optimizing infrastructures, automating deployments, and enhancing security. Collaborate to deliver mission-critical software and...
4 days ago
Senior Customer Success Engineer
$100K - $130K *
Empower customer success by leveraging cloud-native expertise to guide clients from setup to production. Collaborate closely with teams to troubleshoot and drive adoption, ensuring satisfaction with o...
2 weeks ago
Corporate Security Engineer, IAC & Automation
$100K - $130K *
Drive the design and enhancement of corporate security infrastructure, improving automation and maintaining strong security posture in a cloud environment. Collaborate with teams to implement controls...
1 week ago
Senior Systems Engineer - Hybrid, MN based
$100K - $130K *
Shape secure identity and access management strategies while delivering IT productivity solutions. Lead IAM initiatives, oversee Microsoft 365 services, and ensure compliance through effective governa...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.