Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Solutions Engineer - Enterprise
$160K - $260K *
Help us design cutting-edge infrastructure solutions by collaborating with account teams and customers across diverse technology areas. Drive growth by identifying tailored opportunities within data c...
2 days ago
Solutions Engineer - Enterprise
$160K - $260K *
Unlock potential by leveraging your expertise in data center technologies to design customized infrastructure solutions. Collaborate with account teams and build relationships with OEMs to drive busin...
2 weeks ago
Solutions Engineer - Enterprise
$160K - $260K *
Champion innovative infrastructure solutions by collaborating with teams to assess customer data center needs, design tailored strategies, and build strategic partnerships to drive success across Data...
3 weeks ago
$90K - $110K *
Empower collaborative teams to design, develop, and support high-quality software solutions throughout the software development lifecycle. Drive continuous improvement and innovation while impacting b...
1 week ago
Senior Enterprise Sales Engineer - Bay Area
$225K - $275K *
Take ownership of technical sales opportunities by assessing client needs, developing relationships, and leveraging expertise in Chainguard products to secure wins and drive customer success while col...
3 weeks ago
$100K - $120K *
Inspire transformation by guiding newly acquired teams through systems integration. Leverage hands-on expertise to enhance tools, support change management, and ensure seamless adoption of processes a...
3 weeks ago
Sr. Technical Account Manager (Northeast)
$129K - $176K *
Join a team that's dedicated to driving customer success and maximizing the value of our cloud-security platform. Leverage your expertise to guide strategic accounts through implementation, ensuring e...
Reposted 1 week ago
$180K - $220K *
Unlock potential by leading our security efforts, shaping policies and programs. Collaborate cross-functionally to integrate security across all technology layers, driving proactive solutions to safeg...
Reposted 2 weeks ago
Senior Engineer (AWS, Azure, Terraform, Kubernetes)
$150K - $175K *
Unlock potential by leading complex cloud migrations and DevOps transformations. Collaborate with cross-functional teams to create robust platforms in AWS and Azure, enhancing system performance and d...
3 weeks ago
Inside Sales Engineer (Remote)
$90K - $110K *
Engage and empower customers by providing technical leadership and solutions tailored to their needs, supporting sales initiatives and driving revenue through innovative cloud data management strategi...
2 weeks ago
Sr SampleManager Implementation Engineer
$93K - $140K *
Deliver impactful SampleManager LIMS solutions by configuring, implementing, and integrating in diverse laboratory settings. Leverage technical expertise to enhance workflows and drive successful proj...
1 week ago
Sr SampleManager Implementation Engineer
$110K - $130K *
Join a team that's transforming laboratory operations through SampleManager LIMS. This hands-on role drives implementation and integration, ensuring robust configurations and delivering innovative sol...
Reposted 1 week ago
Senior Analyst, Technical Security
$70K - $105K *
Support the organization's physical security infrastructure by implementing, troubleshooting, and enhancing security technologies. Collaborate with teams to develop effective policies, ensure complian...
1 week ago
Senior Technical Implementation Consultant ERP
$94K - $176K *
Champion client-focused integration solutions by leading diverse teams, analyzing tax requirements, and delivering impactful Oracle implementations that enhance overall compliance and operational effi...
1 week ago
Unified Comms Engineer - Federal Customer
$100K - $120K *
Grow your career by engineering and enhancing mission-critical voice and collaboration systems in a secure environment. Leverage your troubleshooting skills to maintain uninterrupted services and ensu...
1 week ago
Senior Production Support Engineer
$86K - $108K *
Join a team that's dedicated to enhancing customer satisfaction by providing expert technical support while collaborating with engineering teams to ensure seamless operations of products and services...
Today
$110K - $130K *
Innovate your career by leading project delivery in cloud and compliance. Drive customer engagement, manage cross-functional teams, and ensure regulatory adherence while delivering impactful results i...
2 weeks ago
$110K - $130K *
Join a dynamic team as a technical advisor, playing a key role in enterprise sales cycles by delivering tailored demos, assessing fit, and collaborating with engineers to tackle complex AI challenges...
Reposted 2 weeks ago
Solutions Engineer - Commercial (Expansion Sales)
$150K - $200K *
Transform customer experiences by leading technical discovery and architecture as you partner with sales. Leverage your expertise in networking and security to close deals and influence product direct...
4 weeks ago
Solutions Engineer - Commercial (Expansion Sales)
$201K - $268K *
Join a team that's redefining customer solutions in tech! Drive new business, lead technical discovery, and act as a trusted advisor to commercial clients, blending networking and security expertise w...
4 weeks ago
Platform Delivery & Reliability Engineer (Remote) - 29337
$119K - $235K *
Analyze deployment processes and enhance system reliability across government multi-site environments. Collaborate with diverse teams while troubleshooting, improving tooling, and mentoring to streaml...
1 week ago
$95K - $115K *
Join a team that's focused on driving process modernization by applying proven methodologies to enhance project success and facilitate effective knowledge transfer across multiple teams, aiming for en...
2 days ago
Senior Site Reliability Engineer- EMEA(Remote)
$120K - $145K *
Grow your career with a key role ensuring the reliability and performance of cloud infrastructure. Lead incident management, collaborate across teams, and implement fault-tolerant systems for optimal...
6 days ago
Senior Account Solution Architect
$157K - $206K *
Empower the Sales team by designing and presenting complex solutions, ensuring exceptional customer experiences and relationship building while achieving revenue goals and objectives in a telecommutin...
2 weeks ago
$100K - $120K *
Join a team that's tackling complex challenges with analytical precision. Lead and assess programs, provide strategic insights to leadership, and drive enterprise improvements while fostering stakehol...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.