Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$160K - $260K *

Help us design cutting-edge infrastructure solutions by collaborating with account teams and customers across diverse technology areas. Drive growth by identifying tailored opportunities within data c...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $260K *

Unlock potential by leveraging your expertise in data center technologies to design customized infrastructure solutions. Collaborate with account teams and build relationships with OEMs to drive busin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $260K *

Champion innovative infrastructure solutions by collaborating with teams to assess customer data center needs, design tailored strategies, and build strategic partnerships to drive success across Data...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Empower collaborative teams to design, develop, and support high-quality software solutions throughout the software development lifecycle. Drive continuous improvement and innovation while impacting b...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$225K - $275K *

Take ownership of technical sales opportunities by assessing client needs, developing relationships, and leveraging expertise in Chainguard products to secure wins and drive customer success while col...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Inspire transformation by guiding newly acquired teams through systems integration. Leverage hands-on expertise to enhance tools, support change management, and ensure seamless adoption of processes a...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$129K - $176K *

Join a team that's dedicated to driving customer success and maximizing the value of our cloud-security platform. Leverage your expertise to guide strategic accounts through implementation, ensuring e...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$180K - $220K *

Unlock potential by leading our security efforts, shaping policies and programs. Collaborate cross-functionally to integrate security across all technology layers, driving proactive solutions to safeg...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $175K *

Unlock potential by leading complex cloud migrations and DevOps transformations. Collaborate with cross-functional teams to create robust platforms in AWS and Azure, enhancing system performance and d...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Engage and empower customers by providing technical leadership and solutions tailored to their needs, supporting sales initiatives and driving revenue through innovative cloud data management strategi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$93K - $140K *

Deliver impactful SampleManager LIMS solutions by configuring, implementing, and integrating in diverse laboratory settings. Leverage technical expertise to enhance workflows and drive successful proj...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's transforming laboratory operations through SampleManager LIMS. This hands-on role drives implementation and integration, ensuring robust configurations and delivering innovative sol...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$70K - $105K *

Support the organization's physical security infrastructure by implementing, troubleshooting, and enhancing security technologies. Collaborate with teams to develop effective policies, ensure complian...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$94K - $176K *

Champion client-focused integration solutions by leading diverse teams, analyzing tax requirements, and delivering impactful Oracle implementations that enhance overall compliance and operational effi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Grow your career by engineering and enhancing mission-critical voice and collaboration systems in a secure environment. Leverage your troubleshooting skills to maintain uninterrupted services and ensu...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$86K - $108K *

Join a team that's dedicated to enhancing customer satisfaction by providing expert technical support while collaborating with engineering teams to ensure seamless operations of products and services...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Innovate your career by leading project delivery in cloud and compliance. Drive customer engagement, manage cross-functional teams, and ensure regulatory adherence while delivering impactful results i...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team as a technical advisor, playing a key role in enterprise sales cycles by delivering tailored demos, assessing fit, and collaborating with engineers to tackle complex AI challenges...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Transform customer experiences by leading technical discovery and architecture as you partner with sales. Leverage your expertise in networking and security to close deals and influence product direct...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$201K - $268K *

Join a team that's redefining customer solutions in tech! Drive new business, lead technical discovery, and act as a trusted advisor to commercial clients, blending networking and security expertise w...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$119K - $235K *

Analyze deployment processes and enhance system reliability across government multi-site environments. Collaborate with diverse teams while troubleshooting, improving tooling, and mentoring to streaml...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's focused on driving process modernization by applying proven methodologies to enhance project success and facilitate effective knowledge transfer across multiple teams, aiming for en...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Grow your career with a key role ensuring the reliability and performance of cloud infrastructure. Lead incident management, collaborate across teams, and implement fault-tolerant systems for optimal...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$157K - $206K *

Empower the Sales team by designing and presenting complex solutions, ensuring exceptional customer experiences and relationship building while achieving revenue goals and objectives in a telecommutin...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a team that's tackling complex challenges with analytical precision. Lead and assess programs, provide strategic insights to leadership, and drive enterprise improvements while fostering stakehol...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.