Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Network Automation Engineer - Federal Customer
$110K - $130K *
Unlock potential by ensuring secure network operations while enhancing efficiency through automation. This role demands strong network fundamentals, proactive troubleshooting, and a commitment to main...
1 week ago
Collaboration Account Executive - Strategic (GES) East
$292K - $384K *
Drive strategic enterprise sales, empowering clients to innovate workplace and customer experience with cutting-edge technology. Forge executive partnerships, orchestrate complex deals, and leverage A...
Reposted 2 weeks ago
$102K - $147K *
Drive client relationships and growth for large enterprise accounts. Build trust with C-level executives, optimize value delivery, and identify upselling opportunities through a strategic, KPI-focused...
3 weeks ago
$102K - $147K *
Accelerate progress at large enterprise clients, driving growth and retention through strategic relationship building with C-Level executives and delivering tailored value from our offerings in a dyna...
3 weeks ago
$110K - $130K *
Unlock potential by leading data analysis initiatives, ensuring high-quality documentation, and fostering collaboration between business and IT stakeholders while driving innovative BI solutions and d...
3 weeks ago
Operations Management Technician/Engineer IV
$95K - $115K *
Join a team that's dedicated to driving fleet modernization and operational excellence. This role involves cross-training, troubleshooting, application deployments, and providing vital support to enha...
Yesterday
Field Service Engineer III - Lab Automation
$83K - $100K *
Engage with cutting-edge laboratory automation technology. Provide expert installation, maintenance, and technical support while fostering strong customer relationships. This role offers professional...
1 week ago
SAP Basis Technical Specialist
$100K - $120K *
Champion stability and performance in SAP systems while leading technical initiatives, troubleshooting complex issues, and collaborating with teams to enhance SAP landscapes and ensure optimal system...
Reposted 1 week ago
$115K - $190K *
Elevate customer experience by providing expert technical support for RF and Microwave Test and Measurement solutions. Collaborate with sales and R&D to drive product demonstrations, training, and con...
2 weeks ago
Forward Deployed Engineer/Chief role (relocation to Germany)
$125K - $150K *
Drive the creation of AI-native solutions, leveraging advanced LLM frameworks to build agent-based systems. Collaborate closely with clients and end-users to ensure systems are practical, effective, a...
2 weeks ago
$141K - $224K *
Develop and lead technical engagement with aviation customers, ensuring exceptional service delivery and fostering growth through strategic initiatives and cross-functional collaboration across produc...
2 weeks ago
$110K - $130K *
Unlock potential by driving revenue growth within existing insurance accounts while forging strong client relationships. Leverage your expertise to manage complex sales cycles and collaborate with cro...
3 weeks ago
Site Reliability Engineer, Linux (Remote)
$128K - $184K *
Help us ensure the reliability of our infrastructure while modernizing our systems. In this impactful role, you will oversee configurations, automate processes, and partner closely with teams to enhan...
Reposted today
Sr Program Manager- REMOTE (East Central)
$120K - $145K *
Oversee large-scale transformational programs, engaging cross-functional teams globally. Drive stakeholder collaboration while managing budgets over $25MM and a matrixed workforce exceeding 50 members...
2 weeks ago
Account Executive, Mid Market (SEA)
$100K - $120K *
Bring your expertise to drive B2B software sales in the SEA region. Develop strategic account plans, build customer relationships, and meet performance targets to enhance success across mid-market seg...
3 weeks ago
$110K - $130K *
Lead the charge in managing complex IT projects, coordinating multidisciplinary teams, and ensuring successful execution of engineering initiatives. Deliver results with outstanding communication and...
Yesterday
$66K - $109K *
Drive excellence by providing technical leadership and support in the installation, maintenance, and repair of complex systems. Collaborate with peers and customers to ensure satisfaction and operatio...
Reposted 1 week ago
$135K - $160K *
Elevate customer success by serving as a key technical expert, resolving complex engineering escalations and bridging operations and engineering teams. Transform challenges into solutions while enhanc...
4 weeks ago
Enterprise Account Executive - Talent Pool
$125K - $150K *
Optimize healthcare communication by driving enterprise sales and building relationships with key C-suite leaders. Leverage your expertise to generate new business opportunities and enhance product po...
Reposted 1 week ago
Associate Presales Solution Engineer | Retail
$62K - $100K *
Engage with sales teams and customers as a Solution Engineer, delivering in-depth technical support and insights for our retail solutions. Collaborate on software demonstrations and contribute to prod...
Reposted 1 week ago
Associate AI Solutions Account Executive
$80K - $95K *
Shape the future of enterprise AI solutions by enhancing client engagement and streamlining processes. Collaborate with leaders to upgrade sales operations, prepare client-ready materials, and uncover...
4 weeks ago
Field Support Engineer - Government Aviation
$120K - $190K *
Join our team to deliver exceptional support for US DOD customers, ensuring seamless operations of satellite communication systems. Your expertise will drive effective collaboration and maintain high...
1 week ago
Solutions Engineer - Enterprise
$160K - $260K *
Help us design cutting-edge infrastructure solutions by collaborating with account teams and customers across diverse technology areas. Drive growth by identifying tailored opportunities within data c...
2 days ago
Solutions Engineer - Enterprise
$160K - $260K *
Unlock potential by leveraging your expertise in data center technologies to design customized infrastructure solutions. Collaborate with account teams and build relationships with OEMs to drive busin...
2 weeks ago
Solutions Engineer - Enterprise
$160K - $260K *
Champion innovative infrastructure solutions by collaborating with teams to assess customer data center needs, design tailored strategies, and build strategic partnerships to drive success across Data...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.