Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $130K *
Tackle complex network challenges by designing, implementing, and automating advanced infrastructure solutions while collaborating with IT teams to optimize performance and security for business succe...
2 weeks ago
$73K - $132K *
Engineer an advanced Cisco ISE architecture to secure enterprise access, driving policy implementation, compliance, and operational excellence across network environments while integrating identity se...
1 week ago
Senior Product Security Engineer
$218K - $235K *
Accelerate progress at building robust security programs in an AI-driven environment. Lead initiatives to integrate security in development and design scalable security architecture, ensuring risk man...
Yesterday
Account Executive, Enterprise - NY Metro
$140K - $160K *
Unlock potential by driving enterprise sales within the NY Metro territory. Leverage relationships and prospect new business, balancing acquisition with account growth for predictable revenue and cust...
2 weeks ago
$80K - $120K *
Champion innovative sales strategies to drive growth in public sector accounts through relationship management, consultative selling, and effective business planning. Leverage expertise in software so...
Reposted 6 days ago
Senior Information Security Engineer
$149K - $172K *
Join us to enhance enterprise security operations by architecting, implementing, and supporting security solutions. Take ownership of assessments, system monitoring, and compliance, ensuring robust pr...
Reposted 1 week ago
Customer Success Engineer - PST / MST
$90K - $130K *
Pioneer customer success as you deliver technical expertise and strategic guidance, ensuring clients maximize value from GitLab. Collaborate across teams to support implementations and optimize workfl...
3 weeks ago
Technical Support Engineer, Drone as First Responder (DFR)
$95K *
Discover a role where you take ownership of complex technical support for Drone as First Responder operations, ensuring customer success through expert troubleshooting and clear communication across c...
3 days ago
Senior Enterprise Account Executive
$280K - $380K *
Lead the full sales cycle for enterprise clients, driving growth in complex tech organizations. Collaborate cross-functionally to refine outreach strategies and foster long-term partnerships while sho...
Reposted 2 days ago
Senior Solutions Engineer, Financial Audit
$120K - $150K *
Partner with us to drive enterprise sales success by delivering tailored solutions, conducting impactful product demonstrations, and connecting with top organizational leaders to shape strategic custo...
1 week ago
$113K - $158K *
Drive your career by developing and maintaining complex test suites for layered products on the OpenShift platform, while collaborating on test process improvements and troubleshooting product issues...
1 week ago
Senior Enterprise Account Executive - Seattle
$325K *
Drive enterprise growth by exceeding sales targets, leveraging data insights, and collaborating across teams to manage the entire sales cycle. Join a dynamic environment where your proven methodology...
Yesterday
Account Executive - Emerging Enterprise (Remote)
$114K - $190K *
Engage with clients to drive sales of Hospitality solutions, focusing on new business opportunities in your territory. Build relationships, articulate ROI, and execute the sales process effectively to...
Today
Presales Solutions Engineer - Security
$120K - $230K *
Grow your career with a dynamic role as a consultative security expert, engaging with clients to strengthen relationships and deliver innovative cybersecurity solutions tailored to their needs...
Today
$120K - $150K *
Lead the charge in transforming customer engagements with innovative solutions for Internal Audit, SOX, and Compliance. Accelerate sales by partnering with Account Executives and demonstrating value t...
3 weeks ago
Presales Solutions Engineer - Security
$120K - $230K *
Transform your career by engaging directly with clients to design and implement effective cybersecurity solutions. Leverage your expertise in email security to address customer needs and ensure robust...
6 days ago
Presales Solutions Engineer - Security
$120K - $230K *
Advance customer relationships by delivering cloud security expertise. Guide presales efforts and design innovative solutions that address complex security needs, ensuring alignment with client goals...
2 weeks ago
$100K - $130K *
Lead and innovate the migrations function, streamlining processes and driving operational excellence while managing a team across various EMR systems to enhance provider experiences on the platform...
1 week ago
Principal Identity Engineer - Cloud IAM / CIAM (Remote)
$170K - $227K *
Shape the future of Identity and Access Management by leading technical strategy and execution across cloud environments. Drive security capabilities and establish enterprise standards with a focus on...
2 weeks ago
Account Executive 3, Enterprise Direct Sales - Strategy, Managed Solutions
$103K - $149K *
Empower businesses by strategizing sales territories, acquiring key customers, and driving revenue through effective relationship building and advanced sales techniques. Utilize deep product knowledge...
3 weeks ago
Senior Solutions Engineer - North East
$180K - $225K *
Join a team that's dedicated to transforming public safety with drone technology. You'll work closely with major agencies, implement tailored solutions, and ensure successful integration of sUAS opera...
Today
Solutions Engineer - Agents & Automation
$150K - $207K *
Drive transformative AI experiences by designing and implementing Microsoft 365 Copilot solutions, ensuring governance and security while collaborating with customers to enhance workplace productivity...
5 days ago
Director, Solutions Engineering
$130K - $180K *
Drive pre-sales technical strategy and team leadership, focusing on AI architecture and integrations. Collaborate with sales, product, and engineering leaders to optimize demo excellence and ensure hi...
2 weeks ago
$160K - $194K *
Join a team that's dedicated to empowering enterprise leaders with tailored insights and strategic guidance in the software engineering domain. Drive member success and enhance their initiatives by le...
Reposted today
Technical Account Manager - East
$150K - $170K *
Join a team that's dedicated to fostering customer relationships, driving software adoption, and providing expert technical guidance. Focus on enhancing user experience and collaborating with internal...
2 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.