Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Unlock potential by ensuring secure network operations while enhancing efficiency through automation. This role demands strong network fundamentals, proactive troubleshooting, and a commitment to main...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$292K - $384K *

Drive strategic enterprise sales, empowering clients to innovate workplace and customer experience with cutting-edge technology. Forge executive partnerships, orchestrate complex deals, and leverage A...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$102K - $147K *

Drive client relationships and growth for large enterprise accounts. Build trust with C-level executives, optimize value delivery, and identify upselling opportunities through a strategic, KPI-focused...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$102K - $147K *

Accelerate progress at large enterprise clients, driving growth and retention through strategic relationship building with C-Level executives and delivering tailored value from our offerings in a dyna...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading data analysis initiatives, ensuring high-quality documentation, and fostering collaboration between business and IT stakeholders while driving innovative BI solutions and d...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Join a team that's dedicated to driving fleet modernization and operational excellence. This role involves cross-training, troubleshooting, application deployments, and providing vital support to enha...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$83K - $100K *

Engage with cutting-edge laboratory automation technology. Provide expert installation, maintenance, and technical support while fostering strong customer relationships. This role offers professional...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Champion stability and performance in SAP systems while leading technical initiatives, troubleshooting complex issues, and collaborating with teams to enhance SAP landscapes and ensure optimal system...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $190K *

Elevate customer experience by providing expert technical support for RF and Microwave Test and Measurement solutions. Collaborate with sales and R&D to drive product demonstrations, training, and con...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Drive the creation of AI-native solutions, leveraging advanced LLM frameworks to build agent-based systems. Collaborate closely with clients and end-users to ensure systems are practical, effective, a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$141K - $224K *

Develop and lead technical engagement with aviation customers, ensuring exceptional service delivery and fostering growth through strategic initiatives and cross-functional collaboration across produc...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Unlock potential by driving revenue growth within existing insurance accounts while forging strong client relationships. Leverage your expertise to manage complex sales cycles and collaborate with cro...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$128K - $184K *

Help us ensure the reliability of our infrastructure while modernizing our systems. In this impactful role, you will oversee configurations, automate processes, and partner closely with teams to enhan...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Oversee large-scale transformational programs, engaging cross-functional teams globally. Drive stakeholder collaboration while managing budgets over $25MM and a matrixed workforce exceeding 50 members...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Bring your expertise to drive B2B software sales in the SEA region. Develop strategic account plans, build customer relationships, and meet performance targets to enhance success across mid-market seg...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in managing complex IT projects, coordinating multidisciplinary teams, and ensuring successful execution of engineering initiatives. Deliver results with outstanding communication and...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$66K - $109K *

Drive excellence by providing technical leadership and support in the installation, maintenance, and repair of complex systems. Collaborate with peers and customers to ensure satisfaction and operatio...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$135K - $160K *

Elevate customer success by serving as a key technical expert, resolving complex engineering escalations and bridging operations and engineering teams. Transform challenges into solutions while enhanc...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Optimize healthcare communication by driving enterprise sales and building relationships with key C-suite leaders. Leverage your expertise to generate new business opportunities and enhance product po...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$62K - $100K *

Engage with sales teams and customers as a Solution Engineer, delivering in-depth technical support and insights for our retail solutions. Collaborate on software demonstrations and contribute to prod...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Shape the future of enterprise AI solutions by enhancing client engagement and streamlining processes. Collaborate with leaders to upgrade sales operations, prepare client-ready materials, and uncover...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $190K *

Join our team to deliver exceptional support for US DOD customers, ensuring seamless operations of satellite communication systems. Your expertise will drive effective collaboration and maintain high...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $260K *

Help us design cutting-edge infrastructure solutions by collaborating with account teams and customers across diverse technology areas. Drive growth by identifying tailored opportunities within data c...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $260K *

Unlock potential by leveraging your expertise in data center technologies to design customized infrastructure solutions. Collaborate with account teams and build relationships with OEMs to drive busin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $260K *

Champion innovative infrastructure solutions by collaborating with teams to assess customer data center needs, design tailored strategies, and build strategic partnerships to drive success across Data...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.