Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $130K *

Tackle complex network challenges by designing, implementing, and automating advanced infrastructure solutions while collaborating with IT teams to optimize performance and security for business succe...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$73K - $132K *

Engineer an advanced Cisco ISE architecture to secure enterprise access, driving policy implementation, compliance, and operational excellence across network environments while integrating identity se...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$218K - $235K *

Accelerate progress at building robust security programs in an AI-driven environment. Lead initiatives to integrate security in development and design scalable security architecture, ensuring risk man...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$140K - $160K *

Unlock potential by driving enterprise sales within the NY Metro territory. Leverage relationships and prospect new business, balancing acquisition with account growth for predictable revenue and cust...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $120K *

Champion innovative sales strategies to drive growth in public sector accounts through relationship management, consultative selling, and effective business planning. Leverage expertise in software so...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$149K - $172K *

Join us to enhance enterprise security operations by architecting, implementing, and supporting security solutions. Take ownership of assessments, system monitoring, and compliance, ensuring robust pr...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Pioneer customer success as you deliver technical expertise and strategic guidance, ensuring clients maximize value from GitLab. Collaborate across teams to support implementations and optimize workfl...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K *

Discover a role where you take ownership of complex technical support for Drone as First Responder operations, ensuring customer success through expert troubleshooting and clear communication across c...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$280K - $380K *

Lead the full sales cycle for enterprise clients, driving growth in complex tech organizations. Collaborate cross-functionally to refine outreach strategies and foster long-term partnerships while sho...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Partner with us to drive enterprise sales success by delivering tailored solutions, conducting impactful product demonstrations, and connecting with top organizational leaders to shape strategic custo...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$113K - $158K *

Drive your career by developing and maintaining complex test suites for layered products on the OpenShift platform, while collaborating on test process improvements and troubleshooting product issues...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$325K *

Drive enterprise growth by exceeding sales targets, leveraging data insights, and collaborating across teams to manage the entire sales cycle. Join a dynamic environment where your proven methodology...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$114K - $190K *

Engage with clients to drive sales of Hospitality solutions, focusing on new business opportunities in your territory. Build relationships, articulate ROI, and execute the sales process effectively to...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $230K *

Grow your career with a dynamic role as a consultative security expert, engaging with clients to strengthen relationships and deliver innovative cybersecurity solutions tailored to their needs...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in transforming customer engagements with innovative solutions for Internal Audit, SOX, and Compliance. Accelerate sales by partnering with Account Executives and demonstrating value t...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $230K *

Transform your career by engaging directly with clients to design and implement effective cybersecurity solutions. Leverage your expertise in email security to address customer needs and ensure robust...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $230K *

Advance customer relationships by delivering cloud security expertise. Guide presales efforts and design innovative solutions that address complex security needs, ensuring alignment with client goals...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Lead and innovate the migrations function, streamlining processes and driving operational excellence while managing a team across various EMR systems to enhance provider experiences on the platform...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$170K - $227K *

Shape the future of Identity and Access Management by leading technical strategy and execution across cloud environments. Drive security capabilities and establish enterprise standards with a focus on...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$103K - $149K *

Empower businesses by strategizing sales territories, acquiring key customers, and driving revenue through effective relationship building and advanced sales techniques. Utilize deep product knowledge...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$180K - $225K *

Join a team that's dedicated to transforming public safety with drone technology. You'll work closely with major agencies, implement tailored solutions, and ensure successful integration of sUAS opera...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $207K *

Drive transformative AI experiences by designing and implementing Microsoft 365 Copilot solutions, ensuring governance and security while collaborating with customers to enhance workplace productivity...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $180K *

Drive pre-sales technical strategy and team leadership, focusing on AI architecture and integrations. Collaborate with sales, product, and engineering leaders to optimize demo excellence and ensure hi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $194K *

Join a team that's dedicated to empowering enterprise leaders with tailored insights and strategic guidance in the software engineering domain. Drive member success and enhance their initiatives by le...

US-AnywhereRemote

Reposted today

  •   15+ years exp.  •   Enterprise Technology

$150K - $170K *

Join a team that's dedicated to fostering customer relationships, driving software adoption, and providing expert technical guidance. Focus on enhancing user experience and collaborating with internal...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.