Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $120K *

Unlock potential by guiding clients in transforming their processes via ServiceNow. Collaborate on solutions, drive pre-sales efforts, and ensure governance standards while staying updated on industry...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Unlock potential by driving the optimization of advanced AI performance. Shape cutting-edge technologies for ML operations, collaborating with top engineers to redefine industry standards and elevate...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by leading the optimization of advanced hardware accelerators, focusing on AI performance. Shape a transformative practice that delivers top-tier solutions across ML frameworks and in...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$174K - $221K *

Collaborate with customers to deliver tailored technical solutions, conduct product evaluations, and guide impactful presentations. Drive cloud security initiatives while fostering deep relationships...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Support the successful implementation and operation of AI solutions for partners. Collaborate cross-functionally to optimize technical onboarding and troubleshoot issues. Elevate partner experience th...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Join a dynamic support team as you tackle complex technical issues and enhance client solutions. Your expertise will drive high-quality support and collaboration across departments, ensuring optimal p...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Join our team to provide exceptional technical support, troubleshoot complex challenges, and enhance user experience in a low code & AI environment. Shape a best-in-class support team and contribute t...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Make your mark at a high-stakes Major Account Manager role, driving strategic growth and relationship building across a focused portfolio. Engage with senior stakeholders and lead complex negotiations...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$153K - $186K *

Drive innovation and shape the future by deeply embedding within customer teams, solving complex business challenges using AI-powered solutions to enhance adoption and create lasting value for strateg...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock exceptional opportunities as a technical expert guiding advanced service solutions. Lead customer interactions, resolve complex equipment challenges, and elevate satisfaction while mentoring ju...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Unlock potential as you lead and develop a team of service engineers, driving operational excellence and customer satisfaction across your region while managing resource coordination and service deliv...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$79K - $87K *

Transform customer experiences as a Field Service Engineer, delivering expert installation, troubleshooting, and support for cutting-edge automation equipment in the Investment Casting Industry. Join...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$192K - $275K *

Shape the future of CloudOps by leading critical incident management, fostering automation, and enhancing system architecture across a global SaaS platform. Collaborate with diverse teams to drive ope...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in modernizing legacy application operations, ensuring reliability and efficiency across a hybrid VPC infrastructure. Manage user access, support deployments, and collaborate on critic...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Join a team that's transforming enterprise service management through innovative strategies, operational excellence, and AI-driven solutions, empowering a diverse group of technical professionals to e...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$198K - $233K *

Empower industries with innovative technology solutions as a Sales Engineer. Drive strategic customer engagements, showcase advanced products, and build lasting relationships in this dynamic role supp...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$116K - $145K *

Drive an advanced offensive security program by executing engagement strategies that assess risks across applications, networks, and cloud environments, while mentoring teams and enhancing security to...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$91K - $194K *

Drive strategic revenue by engaging with Enterprise clients, identifying needs, and delivering tailored solutions. Collaborate with cross-functional teams to surpass sales targets and foster strong re...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $127K *

Elevate customer satisfaction by providing expert field support and maintenance for Patient Monitoring and Diagnostic Cardiology equipment, ensuring reliable performance and effective communication wi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$105K - $176K *

Elevate remote technical support for BioTek systems by driving timely resolutions, managing escalations, and fostering knowledge. Collaborate effectively with internal teams to maintain high customer...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$170K - $205K *

Empower growth by building relationships with key stakeholders and strategically aligning solutions to customer goals, driving cloud transformation and cementing trusted partnerships within the softwa...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $210K *

Engage with sales teams to shape technical strategies for complex federal agency opportunities. Leverage cloud architecture and cybersecurity expertise to translate compliance requirements into effect...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$115K - $190K *

Join us to provide innovative solutions in RF and Microwave testing. Collaborate with cross-functional teams to support engineers and scientists, drive customer satisfaction, and enhance product offer...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Empower your career by joining our global security team, providing technical support and proactive solutions to enhance customer security postures through timely issue resolution and innovative securi...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$155K - $165K *

Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.