Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Solutions Engineer - Northeast
$120K - $150K *
Unlock potential by partnering with sales teams to drive technical excellence and forge strong customer relationships, delivering innovative API security solutions that meet critical business needs an...
2 weeks ago
$112K - $140K *
Empower customer success by acting as a trusted advisor, driving product adoption, and delivering value through strategic engagements that enhance satisfaction and strengthen relationships in a dynami...
Yesterday
Enterprise Solutions Account Executive - Data Center Vertical
$75K - $139K *
Transform how strategic enterprise solutions are sold by building relationships with top data center clients. Leverage deep expertise to drive revenue growth and position our services as vital infrast...
3 weeks ago
Manager, Sales Engineering - SLED
$237K - $264K *
Shape and lead a team of Sales Engineers, driving technical support and customer engagements in pre-sales cycles. Cultivate strong collaborations, ensuring effective adoption of data security solution...
1 week ago
Staff Cloud Engineer - Site Reliability Engineering
$120K - $150K *
Architect resilient cloud systems to enhance automation and reliability. Lead technical initiatives, ensuring operational excellence across multiple clouds while collaborating with diverse teams to dr...
5 days ago
Account Executive (Inside Sales)
$75K - $130K *
Drive revenue growth by converting warm leads and expanding customer relationships through insightful solutions, collaborating with technical teams to promote cutting-edge software products in a dynam...
3 weeks ago
$125K - $180K *
Deliver exceptional customer value by driving adoption and optimizing AI solutions post-sale. Collaborate cross-functionally to enhance onboarding, advocate for clients’ needs, and ensure measurable s...
Today
$180K - $221K *
Partner with us to drive sales by providing technical expertise in Access Governance, Identity Security, and AI solutions. Collaborate with teams to deliver compelling presentations and mentor peers...
3 days ago
Sr. Technical Solutions Consultant
$95K - $158K *
Join a team that's dedicated to delivering top-notch technical solutions while optimizing client experiences across various industries. Leverage your expertise in financial compliance and technology a...
4 weeks ago
Senior Engineer - Managed Services - Mainframe z/OS ISV
$107K - $150K *
Innovate systems performance by installing and customizing z/OS. Lead mainframe software support, enhance security, and facilitate disaster recovery planning while ensuring compliance and efficiency i...
4 weeks ago
$156K - $204K *
Lead the charge in driving impactful customer outcomes by advising clients on optimal use of Atlassian solutions, managing engagement lifecycle, and cultivating strong relationships for successful pro...
Reposted 1 week ago
Senior Cloud Engineer - Remote
$144K - $245K *
Lead technical architecture and product delivery for a complex federal program. Drive innovation in SaaS, cloud, and automation while ensuring secure, scalable solutions across engineering and cyberse...
2 weeks ago
$81K - $95K *
Champion customer advocacy programs by crafting engaging content and rewarding loyalty. Collaborate cross-functionally to elevate customer stories that drive business metrics and deepen relationships...
Reposted 2 weeks ago
$90K - $130K *
Join a team that engineers cutting-edge security operations tools and strategies. You will optimize security functions across diverse environments, enhancing efficiency and threat neutralization throu...
6 days ago
Release Train Engineer-RTE (Remote)
$170K - $180K *
Unlock the potential of Agile leadership in a dynamic, multi-team environment. Drive execution as the primary facilitator of Agile Release Train activities, ensuring alignment and predictability in a...
3 days ago
$200K - $275K *
Explore innovative AI solutions by designing and implementing robust frameworks that enhance decision-making. Leverage LLM technologies and contribute to a collaborative culture focused on ethical AI...
1 week ago
Senior Technical Solutions Architect- Remote
$108K - $226K *
Shape the future of AI solutions by architecting cutting-edge GPU projects. Collaborate with a diverse team to drive customer acquisition and innovation while influencing product roadmaps and expandin...
2 weeks ago
Security Engineer III - Ransomware Governance
$98K - $154K *
Unlock potential by overseeing security operations and enhancing ransomware recovery processes. Lead incident response planning, technical assessments, and compliance reviews to bolster organizational...
2 weeks ago
Channel Sales Manager, Captives & Risk Services
$125K - $150K *
Inspire change by building strategic relationships with captive managers and brokers. As a key player in sales, leverage your expertise to drive growth and influence the future of workplace safety thr...
Reposted 1 week ago
Account Executive, Mulesoft, National Security
$141K - $214K *
Take ownership of the sales cycle for MuleSoft solutions within the U.S. Intelligence Community, driving strategic growth and establishing trusted relationships across key agencies and partners...
Reposted 6 days ago
Portfolio Product Manager, NG911 Compliance Solutions
$200K - $220K *
Transform the public safety landscape by leading the NG911 solution portfolio. Own strategy, execution, and compliance while driving cross-functional alignment to meet FCC regulations and deliver cohe...
Reposted 1 week ago
Senior Sales Engineer, Central
$215K - $240K *
Lead the charge in driving successful technical pre-sales outcomes for security solutions, bridging strategic business value and functionality while ensuring high customer satisfaction and successful...
3 days ago
$90K - $130K *
Engage as a key technical advisor, supporting sales teams to address client needs through innovative SaaS solutions. Collaborate cross-functionally to enhance product offerings and drive successful cu...
2 weeks ago
$130K - $150K *
Lead strategic sales initiatives, drive revenue, and build lasting relationships within assigned accounts, focusing on complex enterprise solutions across the Southeast Territory to achieve quarterly...
2 weeks ago
$89K - $179K *
Empower the software engineering team to design, develop, and test innovative applications and platform solutions. Collaborate across the SDLC while adhering to best practices and proactively resolvin...
2 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.