Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior ServiceNow Solution Consultant (Canada)
$100K - $120K *
Unlock potential by guiding clients in transforming their processes via ServiceNow. Collaborate on solutions, drive pre-sales efforts, and ensure governance standards while staying updated on industry...
2 days ago
Senior Manager, Technology Consulting
$150K - $180K *
Unlock potential by driving the optimization of advanced AI performance. Shape cutting-edge technologies for ML operations, collaborating with top engineers to redefine industry standards and elevate...
1 week ago
Senior Manager, Technology Consulting
$150K - $180K *
Unlock potential by leading the optimization of advanced hardware accelerators, focusing on AI performance. Shape a transformative practice that delivers top-tier solutions across ML frameworks and in...
1 week ago
Senior Sales Engineer, Majors - Chicago
$174K - $221K *
Collaborate with customers to deliver tailored technical solutions, conduct product evaluations, and guide impactful presentations. Drive cloud security initiatives while fostering deep relationships...
2 weeks ago
Senior Partner Solutions Engineer
$110K - $130K *
Support the successful implementation and operation of AI solutions for partners. Collaborate cross-functionally to optimize technical onboarding and troubleshoot issues. Elevate partner experience th...
1 week ago
$80K - $95K *
Join a dynamic support team as you tackle complex technical issues and enhance client solutions. Your expertise will drive high-quality support and collaboration across departments, ensuring optimal p...
3 weeks ago
Senior Support Engineer | Remote | US
$100K - $120K *
Join our team to provide exceptional technical support, troubleshoot complex challenges, and enhance user experience in a low code & AI environment. Shape a best-in-class support team and contribute t...
Reposted 1 week ago
$110K - $130K *
Make your mark at a high-stakes Major Account Manager role, driving strategic growth and relationship building across a focused portfolio. Engage with senior stakeholders and lead complex negotiations...
2 weeks ago
Principal Forward Deployed Engineer - Agentic AI
$153K - $186K *
Drive innovation and shape the future by deeply embedding within customer teams, solving complex business challenges using AI-powered solutions to enhance adoption and create lasting value for strateg...
Reposted 3 weeks ago
$80K - $95K *
Unlock exceptional opportunities as a technical expert guiding advanced service solutions. Lead customer interactions, resolve complex equipment challenges, and elevate satisfaction while mentoring ju...
1 week ago
$100K - $120K *
Unlock potential as you lead and develop a team of service engineers, driving operational excellence and customer satisfaction across your region while managing resource coordination and service deliv...
3 weeks ago
$79K - $87K *
Transform customer experiences as a Field Service Engineer, delivering expert installation, troubleshooting, and support for cutting-edge automation equipment in the Investment Casting Industry. Join...
1 week ago
Site Reliability Engineering Technical Leader
$192K - $275K *
Shape the future of CloudOps by leading critical incident management, fostering automation, and enhancing system architecture across a global SaaS platform. Collaborate with diverse teams to drive ope...
2 days ago
DT/EA Application Support Analyst (Tier II)
$80K - $95K *
Lead the charge in modernizing legacy application operations, ensuring reliability and efficiency across a hybrid VPC infrastructure. Manage user access, support deployments, and collaborate on critic...
2 weeks ago
Senior Manager of Technology Services - ServiceNow
$120K - $150K *
Join a team that's transforming enterprise service management through innovative strategies, operational excellence, and AI-driven solutions, empowering a diverse group of technical professionals to e...
Reposted 2 days ago
Sales Engineer II - Specialist
$198K - $233K *
Empower industries with innovative technology solutions as a Sales Engineer. Drive strategic customer engagements, showcase advanced products, and build lasting relationships in this dynamic role supp...
2 weeks ago
Senior Offensive Security Engineer
$116K - $145K *
Drive an advanced offensive security program by executing engagement strategies that assess risks across applications, networks, and cloud environments, while mentoring teams and enhancing security to...
1 week ago
Account Executive - Enterprise (Cincinnati)
$91K - $194K *
Drive strategic revenue by engaging with Enterprise clients, identifying needs, and delivering tailored solutions. Collaborate with cross-functional teams to surpass sales targets and foster strong re...
3 weeks ago
Patient Monitoring/Telemetry/Diagnostic Cardiology Field Engineer 2 - Seattle Metro Area
$85K - $127K *
Elevate customer satisfaction by providing expert field support and maintenance for Patient Monitoring and Diagnostic Cardiology equipment, ensuring reliable performance and effective communication wi...
3 weeks ago
$105K - $176K *
Elevate remote technical support for BioTek systems by driving timely resolutions, managing escalations, and fostering knowledge. Collaborate effectively with internal teams to maintain high customer...
Yesterday
Account Executive - Majors, Florida
$170K - $205K *
Empower growth by building relationships with key stakeholders and strategically aligning solutions to customer goals, driving cloud transformation and cementing trusted partnerships within the softwa...
1 week ago
$190K - $210K *
Engage with sales teams to shape technical strategies for complex federal agency opportunities. Leverage cloud architecture and cybersecurity expertise to translate compliance requirements into effect...
2 days ago
Application Engineer - Phoenix, AZ
$115K - $190K *
Join us to provide innovative solutions in RF and Microwave testing. Collaborate with cross-functional teams to support engineers and scientists, drive customer satisfaction, and enhance product offer...
2 weeks ago
CyberSecurity Engineer | Microsoft
$95K - $115K *
Empower your career by joining our global security team, providing technical support and proactive solutions to enhance customer security postures through timely issue resolution and innovative securi...
6 days ago
Senior Technical Sales Engineer - eBOS
$155K - $165K *
Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.