Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $150K *

Unlock potential by partnering with sales teams to drive technical excellence and forge strong customer relationships, delivering innovative API security solutions that meet critical business needs an...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $140K *

Empower customer success by acting as a trusted advisor, driving product adoption, and delivering value through strategic engagements that enhance satisfaction and strengthen relationships in a dynami...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$75K - $139K *

Transform how strategic enterprise solutions are sold by building relationships with top data center clients. Leverage deep expertise to drive revenue growth and position our services as vital infrast...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$237K - $264K *

Shape and lead a team of Sales Engineers, driving technical support and customer engagements in pre-sales cycles. Cultivate strong collaborations, ensuring effective adoption of data security solution...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Architect resilient cloud systems to enhance automation and reliability. Lead technical initiatives, ensuring operational excellence across multiple clouds while collaborating with diverse teams to dr...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $130K *

Drive revenue growth by converting warm leads and expanding customer relationships through insightful solutions, collaborating with technical teams to promote cutting-edge software products in a dynam...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $180K *

Deliver exceptional customer value by driving adoption and optimizing AI solutions post-sale. Collaborate cross-functionally to enhance onboarding, advocate for clients’ needs, and ensure measurable s...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $221K *

Partner with us to drive sales by providing technical expertise in Access Governance, Identity Security, and AI solutions. Collaborate with teams to deliver compelling presentations and mentor peers...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $158K *

Join a team that's dedicated to delivering top-notch technical solutions while optimizing client experiences across various industries. Leverage your expertise in financial compliance and technology a...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$107K - $150K *

Innovate systems performance by installing and customizing z/OS. Lead mainframe software support, enhance security, and facilitate disaster recovery planning while ensuring compliance and efficiency i...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$156K - $204K *

Lead the charge in driving impactful customer outcomes by advising clients on optimal use of Atlassian solutions, managing engagement lifecycle, and cultivating strong relationships for successful pro...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$144K - $245K *

Lead technical architecture and product delivery for a complex federal program. Drive innovation in SaaS, cloud, and automation while ensuring secure, scalable solutions across engineering and cyberse...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$81K - $95K *

Champion customer advocacy programs by crafting engaging content and rewarding loyalty. Collaborate cross-functionally to elevate customer stories that drive business metrics and deepen relationships...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $130K *

Join a team that engineers cutting-edge security operations tools and strategies. You will optimize security functions across diverse environments, enhancing efficiency and threat neutralization throu...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $180K *

Unlock the potential of Agile leadership in a dynamic, multi-team environment. Drive execution as the primary facilitator of Agile Release Train activities, ensuring alignment and predictability in a...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$200K - $275K *

Explore innovative AI solutions by designing and implementing robust frameworks that enhance decision-making. Leverage LLM technologies and contribute to a collaborative culture focused on ethical AI...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $226K *

Shape the future of AI solutions by architecting cutting-edge GPU projects. Collaborate with a diverse team to drive customer acquisition and innovation while influencing product roadmaps and expandin...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$98K - $154K *

Unlock potential by overseeing security operations and enhancing ransomware recovery processes. Lead incident response planning, technical assessments, and compliance reviews to bolster organizational...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Inspire change by building strategic relationships with captive managers and brokers. As a key player in sales, leverage your expertise to drive growth and influence the future of workplace safety thr...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$141K - $214K *

Take ownership of the sales cycle for MuleSoft solutions within the U.S. Intelligence Community, driving strategic growth and establishing trusted relationships across key agencies and partners...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $220K *

Transform the public safety landscape by leading the NG911 solution portfolio. Own strategy, execution, and compliance while driving cross-functional alignment to meet FCC regulations and deliver cohe...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$215K - $240K *

Lead the charge in driving successful technical pre-sales outcomes for security solutions, bridging strategic business value and functionality while ensuring high customer satisfaction and successful...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Engage as a key technical advisor, supporting sales teams to address client needs through innovative SaaS solutions. Collaborate cross-functionally to enhance product offerings and drive successful cu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $150K *

Lead strategic sales initiatives, drive revenue, and build lasting relationships within assigned accounts, focusing on complex enterprise solutions across the Southeast Territory to achieve quarterly...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$89K - $179K *

Empower the software engineering team to design, develop, and test innovative applications and platform solutions. Collaborate across the SDLC while adhering to best practices and proactively resolvin...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.