Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$160K - $311K *

Drive innovative Ethernet product strategies that align customer needs with market trends. Collaborate across teams to shape the future of data center networking, focusing on competitive differentiati...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Transform your career by designing and implementing scalable RPA solutions. Use your expertise to streamline workflows, enhance automation, and troubleshoot issues within innovative environments. Shap...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$70K - $110K *

Optimize application stability and performance in production trading environments. Collaborate with cross-functional teams, troubleshoot incidents, and enhance operational workflows to ensure seamless...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $100K *

Grow your career with a dynamic sales team dedicated to customer engagement. As a Sales Development Representative, you'll drive prospecting efforts and collaborate with Account Executives to ensure s...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$83K - $116K *

Take ownership of complex security challenges in a multi-cloud environment, designing and implementing robust security controls while collaborating across teams to automate and enhance security proces...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Innovate with us to build AI-native solutions that leverage LLMs, creating agentic systems and effective feedback loops through hands-on engineering and collaboration with SMEs and end-users. Drive im...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Accelerate development by designing and maintaining innovative applications in cloud and on-prem environments. Collaborate effectively with teams, guide junior engineers, and ensure high-quality, test...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $251K *

Lead the charge in transforming customer experiences through innovative cloud security solutions, leveraging your expertise to craft tailored technical presentations and solutions that drive strategic...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$91K - $194K *

Accelerate progress at our organization by driving new account acquisition in the small to medium enterprise market, supporting sales goals, and collaborating across teams to enhance client relationsh...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$192K - $317K *

Partner with us to drive enterprise technology sales in a dynamic environment. Leverage your expertise to build strategic relationships, navigate complex sales cycles, and achieve exceptional results...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$103K - $173K *

Join a dynamic team to support executive leadership, driving strategic initiatives and fostering operational excellence. This role offers unique challenges in a fast-paced environment, where you'll en...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$135K - $160K *

Execute reliability strategies and enhance infrastructure for high-availability systems. Partner with teams to define technical direction, improve observability, and cultivate a culture of operational...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Unlock your potential by driving new business and managing key accounts with C-level executives, contributing to significant revenue growth while building sustainable partnerships and expanding your t...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$300K - $320K *

Elevate your career by mastering enterprise sales in a dynamic, supportive team. Engage with clients to showcase innovative solutions that address IT challenges, while exceeding sales goals and foster...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $190K *

Champion seamless integration of systems as a Senior Enterprise Engineer, driving innovative solutions through Python and collaboration with cross-functional teams. Own projects from design to deliver...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock potential by driving sales and relationships within defined mid-market accounts. You'll engage with IT leaders to solve complex problems and deliver innovative technology solutions while managi...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $207K *

Join a team that thrives in ambiguity while creating innovative account strategies for major healthcare clients. Build trusted partnerships, navigate dynamic environments, and drive impactful solution...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$116K - $145K *

Empower secure access solutions by designing and operating ZTNA/SASE architectures. Collaborate across teams to enhance compliance, troubleshoot issues, and integrate technologies in both GCCH and Com...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $195K *

Join our team and lead the enterprise risk management program, ensuring sound decision-making and responsible growth. Collaborate across functions to surface risks, challenge assumptions, and implemen...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $130K *

Lead the design and implementation of proxy solutions to optimize network traffic and security for large infrastructures, ensuring efficient and reliable operations through your extensive expertise in...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$300K *

Transform the Federal partner ecosystem with strategic execution and growth. Drive partner relationships, enhance market opportunities, and deliver measurable pipeline and revenue. Lead cross-function...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$154K - $221K *

Deliver compelling technical solutions for data security in the enterprise sector, collaborating with sales teams to translate complex requirements into successful evaluations. Drive strategic opportu...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $251K *

Lead a dynamic team of Sales Engineers to shape customer success in cybersecurity. Drive process optimization and deliver tailored solutions that resonate with enterprise needs while fostering strong...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by guiding clients in transforming their processes via ServiceNow. Collaborate on solutions, drive pre-sales efforts, and ensure governance standards while staying updated on industry...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Unlock potential by driving the optimization of advanced AI performance. Shape cutting-edge technologies for ML operations, collaborating with top engineers to redefine industry standards and elevate...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.