Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr. Ethernet Product Manager for Infrastructure Processing Units (remote)
$160K - $311K *
Drive innovative Ethernet product strategies that align customer needs with market trends. Collaborate across teams to shape the future of data center networking, focusing on competitive differentiati...
1 week ago
Robotic Process Automation Engineer IV
$110K - $130K *
Transform your career by designing and implementing scalable RPA solutions. Use your expertise to streamline workflows, enhance automation, and troubleshoot issues within innovative environments. Shap...
Yesterday
Application Support Engineer (US)
$70K - $110K *
Optimize application stability and performance in production trading environments. Collaborate with cross-functional teams, troubleshoot incidents, and enhance operational workflows to ensure seamless...
4 weeks ago
Sales Development Representative, East Coast
$85K - $100K *
Grow your career with a dynamic sales team dedicated to customer engagement. As a Sales Development Representative, you'll drive prospecting efforts and collaborate with Account Executives to ensure s...
2 weeks ago
$83K - $116K *
Take ownership of complex security challenges in a multi-cloud environment, designing and implementing robust security controls while collaborating across teams to automate and enhance security proces...
1 week ago
Forward Deployed Engineer/Chief (relocation to Bulgaria)
$135K - $160K *
Innovate with us to build AI-native solutions that leverage LLMs, creating agentic systems and effective feedback loops through hands-on engineering and collaboration with SMEs and end-users. Drive im...
2 weeks ago
$90K - $130K *
Accelerate development by designing and maintaining innovative applications in cloud and on-prem environments. Collaborate effectively with teams, guide junior engineers, and ensure high-quality, test...
Reposted 1 week ago
Principal Specialist Sales Engineer, Zero Trust Branch - Healthcare
$175K - $251K *
Lead the charge in transforming customer experiences through innovative cloud security solutions, leveraging your expertise to craft tailored technical presentations and solutions that drive strategic...
3 weeks ago
Account Executive - Enterprise (East Florida)
$91K - $194K *
Accelerate progress at our organization by driving new account acquisition in the small to medium enterprise market, supporting sales goals, and collaborating across teams to enhance client relationsh...
Reposted 1 week ago
$192K - $317K *
Partner with us to drive enterprise technology sales in a dynamic environment. Leverage your expertise to build strategic relationships, navigate complex sales cycles, and achieve exceptional results...
Today
Senior Executive Assistant - Customer Success & Services
$103K - $173K *
Join a dynamic team to support executive leadership, driving strategic initiatives and fostering operational excellence. This role offers unique challenges in a fast-paced environment, where you'll en...
6 days ago
Staff Site Reliability Engineer
$135K - $160K *
Execute reliability strategies and enhance infrastructure for high-availability systems. Partner with teams to define technical direction, improve observability, and cultivate a culture of operational...
6 days ago
Enterprise Account Executive - Remote, Southeast Region USA
$125K - $150K *
Unlock your potential by driving new business and managing key accounts with C-level executives, contributing to significant revenue growth while building sustainable partnerships and expanding your t...
Reposted today
Enterprise Account Executive - LATAM
$300K - $320K *
Elevate your career by mastering enterprise sales in a dynamic, supportive team. Engage with clients to showcase innovative solutions that address IT challenges, while exceeding sales goals and foster...
5 days ago
$175K - $190K *
Champion seamless integration of systems as a Senior Enterprise Engineer, driving innovative solutions through Python and collaboration with cross-functional teams. Own projects from design to deliver...
2 weeks ago
Virtual Account Executive - West
$120K - $145K *
Unlock potential by driving sales and relationships within defined mid-market accounts. You'll engage with IT leaders to solve complex problems and deliver innovative technology solutions while managi...
3 weeks ago
Account Executive - Healthcare UT/AZ/CA
$145K - $207K *
Join a team that thrives in ambiguity while creating innovative account strategies for major healthcare clients. Build trusted partnerships, navigate dynamic environments, and drive impactful solution...
4 weeks ago
Senior Security Engineer (SASE/ZTNA)
$116K - $145K *
Empower secure access solutions by designing and operating ZTNA/SASE architectures. Collaborate across teams to enhance compliance, troubleshoot issues, and integrate technologies in both GCCH and Com...
1 week ago
Senior Enterprise Risk Manager
$155K - $195K *
Join our team and lead the enterprise risk management program, ensuring sound decision-making and responsible growth. Collaborate across functions to surface risks, challenge assumptions, and implemen...
1 week ago
Systems Engineer IV - Blue Coat/Proxy
$108K - $130K *
Lead the design and implementation of proxy solutions to optimize network traffic and security for large infrastructures, ensuring efficient and reliable operations through your extensive expertise in...
2 weeks ago
Sr. Partner Sales Manager - Public Sector
$300K *
Transform the Federal partner ecosystem with strategic execution and growth. Drive partner relationships, enhance market opportunities, and deliver measurable pipeline and revenue. Lead cross-function...
1 week ago
Senior Specialist Sales Engineer, Data Security - Enterprise, West
$154K - $221K *
Deliver compelling technical solutions for data security in the enterprise sector, collaborating with sales teams to translate complex requirements into successful evaluations. Drive strategic opportu...
1 week ago
Senior Manager, Sales Engineering - Majors, Southeast
$175K - $251K *
Lead a dynamic team of Sales Engineers to shape customer success in cybersecurity. Drive process optimization and deliver tailored solutions that resonate with enterprise needs while fostering strong...
6 days ago
Senior ServiceNow Solution Consultant (Canada)
$100K - $120K *
Unlock potential by guiding clients in transforming their processes via ServiceNow. Collaborate on solutions, drive pre-sales efforts, and ensure governance standards while staying updated on industry...
Yesterday
Senior Manager, Technology Consulting
$150K - $180K *
Unlock potential by driving the optimization of advanced AI performance. Shape cutting-edge technologies for ML operations, collaborating with top engineers to redefine industry standards and elevate...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.