Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Staff Program Manager, Incident Management - AV Development
$134K - $245K *
Shape the future of autonomous vehicle incident management by leading a team focused on strategic responses, fostering safety culture, and ensuring operational excellence in high-pressure environments...
Reposted 4 days ago
$130K - $145K *
Shape the future of cybersecurity by cultivating customer relationships and guiding them in integrating solutions. Deliver strategic consultation to automate security workflows and achieve measurable...
3 weeks ago
Staff Sales Engineer, Omnichannel (Remote, US)
$165K - $205K *
Collaborate with partners to bridge technical gaps and enable successful project execution across the omnichannel partner ecosystem, focusing on alignment, value proposition, and program design. Occas...
4 weeks ago
Principal Service Reliability Engineer
$150K - $205K *
Join a dynamic team as you drive high availability and performance in cloud platforms. Influence architectural decisions and lead reliability improvements across engineering teams while establishing b...
2 weeks ago
Account Executive - Major Accounts
$131K - $196K *
Advance your career by driving revenue growth through strategic sales engagements, building long-term client relationships, and collaborating with internal teams to deliver impactful solutions that ex...
4 weeks ago
Enterprise Architect / Solution Executive (Large Deals) - US Remote
$155K - $287K *
Join a team focused on transformational solutions for complex, multi-million-dollar deals. Engage with clients and lead cross-functional strategies leveraging cloud, data, and AI expertise to navigate...
2 weeks ago
Senior Technical Account Manager - Southwest (AZ/CA)
$90K - $130K *
Champion strategic success for customers as a trusted technical advocate, driving product adoption and collaboration between teams to resolve challenges and enhance value from our platform in critical...
1 week ago
Senior Account Executive, Cybersecurity, SLED
$134K - $201K *
Accelerate progress at the intersection of cybersecurity and public service. Drive revenue growth in the SLED market, forging strong relationships and delivering tailored solutions that meet unique go...
1 week ago
$100K - $130K *
Elevate your career by leading security initiatives that protect vital systems and data. This role involves designing scalable security solutions, managing incidents, and enhancing our security postur...
Yesterday
Senior Technical Instructor – Partner Enablement
$99K - $158K *
Join a team that's shaping the future by developing and delivering advanced technical training to partners, empowering them to drive customer success and enhance their skills in using Red Hat's innova...
6 days ago
Account Executive (Mountain West Region) - Network Performance
$91K - $169K *
Engage enterprise clients by selling performance management solutions, driving growth in existing and new accounts across the Mountain West Region. Leverage strategic selling skills while exceeding sa...
2 weeks ago
Senior Staff Engineer, Product Software
$136K - $204K *
Shape the future of cloud computing by architecting and maintaining high-performance networking and compute platforms. Collaborate with product teams and mentor peers to drive innovation and ensure re...
2 weeks ago
Product Engineer II - Web Services
$79K - $133K *
Elevate progress at the forefront of ArcGIS Hub by transforming customer workflows, communicating priorities, and enhancing geospatial collaboration through innovative product management...
3 weeks ago
Aerospace Requirements & Capabilities Account Executive
$185K - $275K *
Drive business growth by engaging with named accounts, navigating complex customer relationships, and leading strategic initiatives within the space and aerospace sectors. Your expertise will shape ne...
Today
Aerospace Requirements & Capabilities Account Executive
$185K - $275K *
Grow your career with a dynamic team focused on business development and innovative solutions in the space/aerospace sector. Engage with customers, drive strategies, and lead capture efforts to secure...
2 weeks ago
Principal Software Quality Assurance Engineer (Remote - United States)
$124K - $170K *
Join a team that’s advancing healthcare technology by ensuring the highest standards of software quality throughout the medical device life cycle. Lead assurance activities and compliance efforts to e...
5 days ago
$120K - $160K *
Elevate your career by leading architectural transformation on a digital platform. Provide critical oversight for CIAM solutions, security standards, and seamless integrations while collaborating with...
3 days ago
Client Executive, Global Enterprise, GTS
$144K - $184K *
Drive strategic growth by managing major regional accounts, fostering C-level relationships, and delivering integrated solutions to meet client business goals. Utilize expertise in consultative sales...
2 weeks ago
IT Program Manager –SONET to Nokia SAR
$92K - $154K *
Join us in transforming critical infrastructure! Lead the modernization of telecom systems, ensuring zero downtime while adhering to safety and compliance standards in a fast-paced, regulated environm...
1 week ago
$90K - $120K *
Empower sales teams by optimizing RevTech strategy, enhancing platform usage, and ensuring effective content management. Collaborate cross-functionally to improve seller engagement and drive measurabl...
1 week ago
Inside Sales Account Executive
$80K - $120K *
Grow your career with a leading North America sales team by closing new deals, building client relationships, and driving revenue in a dynamic market. Leverage your sales expertise to make a substanti...
3 weeks ago
Sr. Software Eng. - Product Security (Security Automation), Remote
$140K - $215K *
Lead the charge in developing cutting-edge security tools and automation to protect our global, multi-cloud environment. Join a dynamic team where your software engineering expertise will drive missio...
Yesterday
$175K - $200K *
Serve as a key technical resource, leveraging cybersecurity expertise to support sales of our Managed Detection & Response solutions. Collaborate with partners and customers to deliver tailored presen...
5 days ago
Director, Technology Solutions
$130K - $180K *
Join a team that's enhancing productivity and driving innovation by leveraging AI-driven solutions for managed services. Collaborate across functions to design, implement, and support applications, op...
2 weeks ago
Account Executive 4, Higher Ed Specialist - West
$270K - $325K *
Analyze market trends and build executive relationships to position Dell as a strategic partner for digital transformation in higher education, shaping opportunities and enhancing institutional succes...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.