Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$123K - $149K *

Grow your career with a strategic role that drives new business, enhances partnerships, and manages complex sales processes. You'll engage with enterprise accounts, leveraging your expertise to achiev...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Join a team that's focused on optimizing account-based marketing through innovative data solutions. You will design workflows and manage integrations to improve targeting precision and operational eff...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Partner with us to drive success as a key technical resource for MSPs, managing pre-sales and post-sales relationships, enhancing partner capabilities, and showcasing Keeper's security solutions align...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$146K - $179K *

Empower customer success by owning outcomes and navigating cross-functional teams. Drive retention and revenue growth while ensuring data integrity across strategic accounts within the healthcare land...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Help us enhance our security posture by overseeing vulnerability management, application security, and implementing AI-driven automation in a collaborative environment. You'll work with diverse teams...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $105K *

Unlock potential by leading QA testing efforts for ServiceNow SAM Pro configurations, ensuring quality through meticulous test planning, execution, and collaboration with cross-functional teams to mee...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $270K *

Champion engineering excellence by developing methodologies and tools for scalable, high-quality product development. Partner with teams to drive digital transformation and improve engineering product...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a dynamic team dedicated to cutting-edge drone security solutions. Leverage your technology expertise and communication skills to support sales efforts, guide customers, and drive growth in a rap...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Engage clients through the Managed Services lifecycle, driving retention and satisfaction. Foster strong relationships, manage delivery timelines, and enhance communication to ensure seamless project...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$325K - $433K *

Engage with strategic enterprise accounts to drive adoption of cutting-edge cloud-native solutions. Develop strong executive relationships while managing complex technical sales cycles in Kubernetes a...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $184K *

Drive security excellence across AI and cloud-native products by embedding secure development practices, leading risk assessments, and architecting robust protections for scalable systems. Collaborate...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $115K *

Drive innovative workflow automation and data integration to enhance partner management within a centralized platform. Collaborate on processes that boost operational efficiency and data accuracy whil...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Empower security excellence by managing and enhancing Zscaler services in a dynamic, collaborative remote environment, contributing to the advanced security operations of diverse clients across multip...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Collaborate with engineers to tackle complex customer challenges, troubleshoot issues, and enhance our product. Contribute to coding, documentation, and robust support processes while engaging directl...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$175K - $251K *

Elevate sales engineering by leading, mentoring, and optimizing processes while collaborating with cross-functional teams to drive effective, technology-driven business solutions that enhance customer...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$102K - $130K *

Champion innovative data solutions by expanding existing accounts while hunting for new opportunities. Leverage insights to design custom workflows and drive measurable ROI for B2B clients in diverse...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Shape the future of technology solutions by leading architecture efforts in sales and project delivery while leveraging your expertise in software delivery and innovation to fulfill client visions and...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$101K - $132K *

Elevate your career as a Principal Incident Response Analyst, where you will safeguard critical IT assets through advanced digital forensics, incident response, and threat detection, collaborating wit...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Invent scalable customer success systems to enhance adoption and retention for a large portfolio. This role blends technical support with strategic program design to drive customer engagement and sati...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Engage your skills as a SharePoint Developer, collaborating to enhance program management with dynamic sites and integrated content tools while ensuring effective communication among stakeholders in a...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Join us to develop and maintain innovative SharePoint Online platforms for dynamic collaboration, enabling effective communication and secure data management within the Department of Navy's advanced t...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$200K - $322K *

Help us elevate customer success by partnering with users throughout their DGX Cloud journey, ensuring effective adoption, optimizing performance, and driving long-term platform growth through strateg...

US-AnywhereRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $210K *

Empower your career by driving growth and retention within strategic accounts. Build trusted relationships with executives, execute strategic plans, and lead contract negotiations to enhance customer...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$75K - $127K *

Grow your technical expertise as you partner with our Cloud Operations Team, resolving complex issues and enhancing user experience through incident response and proactive cloud service management in...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$130K - $180K *

Design and enhance a robust test automation framework using Playwright, ensuring compliance and quality across UI, API, and integration layers through innovative AI-assisted methodologies in a high-st...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.