Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$72K - $130K *

Join our Revenue Cycle IT Support Team to optimize Epic Professional Billing systems, ensuring efficient data flow, troubleshooting issues, and enhancing processes. Collaborate with stakeholders while...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$160K - $260K *

Shape innovative infrastructure solutions by collaborating with teams, building partnerships, and identifying technology opportunities across Data Center and Cloud environments. Engage clients to tran...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$149K - $248K *

Lead enterprise security modernization initiatives while defining Zero Trust architectures aligned with NIST standards. Guide teams to implement secure designs and ensure operational effectiveness acr...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$118K - $195K *

Engage in high-profile AI implementations and provide expert guidance on optimizing inference solutions. Collaborate with customers to bridge engineering and business needs, transforming technical ins...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $130K *

Shape the future of customer success as a Solutions Engineer, driving technical wins and enabling clients to maximize value from our platform through tailored demonstrations and deep engagement with t...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $100K *

Drive client success by building strong relationships, guiding solution adoption, and ensuring customer satisfaction. Champion their needs to foster long-term partnerships that fuel growth and optimiz...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Join a team that's driving innovation in public sector sales and succeed in a consultative role as you build strategic relationships, maximize opportunities in the SLED Central territory, and achieve...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$235K - $301K *

Join a team that's shaping innovative solutions as a Cisco Splunk Solutions Engineer, leveraging your expertise to lead technical sales and partnerships, influence product direction, and mentor peers...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$205K - $266K *

Lead as a technical authority, solving complex challenges for clients by providing deep expertise and driving innovative architectural solutions while mentoring fellow engineers and influencing produc...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $130K *

Transform client needs into innovative, scalable tech solutions by collaborating across teams and discovering root causes, ensuring measurable ROI through clear storytelling and strategic problem-solv...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$158K - $240K *

Accelerate progress at the forefront of private cloud architecture by designing, deploying, and optimizing solutions. Leverage your expertise to drive standards, mentor teams, and cultivate robust cli...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $145K *

Drive customer success by delivering technical solutions and guidance that accelerate adoption of the Nylas platform. Collaborate across teams to ensure smooth implementation, optimization, and succes...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$91K - $194K *

Engage with clients as you cultivate relationships and drive revenue growth. This remote role focuses on prospecting, account management, and consultative selling to meet sales targets while collabora...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $160K *

Drive innovative solutions as a senior engineer, leading complex customer engagements and designing advanced AI applications. Collaborate closely with clients to architect robust systems that enhance...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Champion growth in the Incontinence business by driving sales strategies, managing key accounts, and building strong relationships within your territory. Collaborate with a national team to maximize p...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $141K *

Join a team that's shaping the future of federal data access by leading technical support and user engagement for a vital program. Drive operations, manage reporting, and ensure compliance while worki...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $130K *

Join a team that's architecting and customizing an enterprise AI search platform, engaging with clients to implement and enhance solutions, and collaborating with cross-functional teams to ensure impa...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Join a team that's driving innovation in healthcare technology by designing scalable AI-enabled systems and microservices. Collaborate with cross-functional teams to enhance data-driven decision-makin...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$98K - $163K *

Oversee project execution for Technical Support and User Engagement tasks, coordinating daily activities and developing training materials while monitoring schedules and service metrics to enhance use...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $110K *

Drive high-quality technical support for customers, managing complex issues and engaging with teams to ensure seamless integration and troubleshooting during implementations for an enhanced user exper...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $115K *

Unlock potential by driving client success through strategic roadmap development and KPI management. Collaborate cross-functionally to ensure effective adoption of solutions, acting as a trusted advis...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$143K - $191K *

Drive strategic business development by securing enterprise agreements, expanding market presence, and building executive relationships. Lead negotiations to establish long-term partnerships while ach...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$134K - $201K *

Drive success by selling B2B solutions to enterprise accounts, using a consultative approach to identify and solve customer challenges. Collaborate with a dedicated team to foster relationships and se...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$134K - $245K *

Shape the future of autonomous vehicle safety by leading incident management operations. Drive a high-performing team dedicated to precision, compliance, and continuous improvement in a crucial missio...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Transportation

$134K - $245K *

Pioneer incident response excellence in autonomous vehicle development. Lead a team to drive strategic oversight, enhance safety protocols, and ensure compliance across operations while delivering hig...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.