Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Epic Professional Billing Systems Analyst - Remote
$72K - $130K *
Join our Revenue Cycle IT Support Team to optimize Epic Professional Billing systems, ensuring efficient data flow, troubleshooting issues, and enhancing processes. Collaborate with stakeholders while...
Yesterday
Solutions Engineer - Enterprise
$160K - $260K *
Shape innovative infrastructure solutions by collaborating with teams, building partnerships, and identifying technology opportunities across Data Center and Cloud environments. Engage clients to tran...
3 weeks ago
$149K - $248K *
Lead enterprise security modernization initiatives while defining Zero Trust architectures aligned with NIST standards. Guide teams to implement secure designs and ensure operational effectiveness acr...
2 weeks ago
Forward Deployed AI Engineer, Customer Adoption and Innovation
$118K - $195K *
Engage in high-profile AI implementations and provide expert guidance on optimizing inference solutions. Collaborate with customers to bridge engineering and business needs, transforming technical ins...
3 weeks ago
$90K - $130K *
Shape the future of customer success as a Solutions Engineer, driving technical wins and enabling clients to maximize value from our platform through tailored demonstrations and deep engagement with t...
4 weeks ago
Responsable principal de la réussite client (Sr. Customer Success Manager)
$90K - $100K *
Drive client success by building strong relationships, guiding solution adoption, and ensuring customer satisfaction. Champion their needs to foster long-term partnerships that fuel growth and optimiz...
Yesterday
Account Executive - SLED Central
$90K - $130K *
Join a team that's driving innovation in public sector sales and succeed in a consultative role as you build strategic relationships, maximize opportunities in the SLED Central territory, and achieve...
Reposted 6 days ago
$235K - $301K *
Join a team that's shaping innovative solutions as a Cisco Splunk Solutions Engineer, leveraging your expertise to lead technical sales and partnerships, influence product direction, and mentor peers...
Yesterday
$205K - $266K *
Lead as a technical authority, solving complex challenges for clients by providing deep expertise and driving innovative architectural solutions while mentoring fellow engineers and influencing produc...
2 days ago
Expert Enterprise Solutions Engineer
$90K - $130K *
Transform client needs into innovative, scalable tech solutions by collaborating across teams and discovering root causes, ensuring measurable ROI through clear storytelling and strategic problem-solv...
3 weeks ago
Principal Consulting Engineer - VMware Cloud Foundation Operations
$158K - $240K *
Accelerate progress at the forefront of private cloud architecture by designing, deploying, and optimizing solutions. Leverage your expertise to drive standards, mentor teams, and cultivate robust cli...
4 weeks ago
Sr. Solution Engineer, Professional Services
$100K - $145K *
Drive customer success by delivering technical solutions and guidance that accelerate adoption of the Nylas platform. Collaborate across teams to ensure smooth implementation, optimization, and succes...
2 days ago
Account Executive - Enterprise (NYC)
$91K - $194K *
Engage with clients as you cultivate relationships and drive revenue growth. This remote role focuses on prospecting, account management, and consultative selling to meet sales targets while collabora...
3 weeks ago
Senior Forward Deployed Engineer (Remote)
$120K - $160K *
Drive innovative solutions as a senior engineer, leading complex customer engagements and designing advanced AI applications. Collaborate closely with clients to architect robust systems that enhance...
Yesterday
$80K - $120K *
Champion growth in the Incontinence business by driving sales strategies, managing key accounts, and building strong relationships within your territory. Collaborate with a national team to maximize p...
Reposted 1 week ago
Program Manager - Technical Support and User Engagement
$85K - $141K *
Join a team that's shaping the future of federal data access by leading technical support and user engagement for a vital program. Drive operations, manage reporting, and ensure compliance while worki...
1 week ago
Solutions Engineer II (US - Remote)
$90K - $130K *
Join a team that's architecting and customizing an enterprise AI search platform, engaging with clients to implement and enhance solutions, and collaborating with cross-functional teams to ensure impa...
Reposted today
Senior Software Product Engineer (Remote Opportunitty)
$100K - $130K *
Join a team that's driving innovation in healthcare technology by designing scalable AI-enabled systems and microservices. Collaborate with cross-functional teams to enhance data-driven decision-makin...
Yesterday
Project Manager - Technical Support and User Engagement
$98K - $163K *
Oversee project execution for Technical Support and User Engagement tasks, coordinating daily activities and developing training materials while monitoring schedules and service metrics to enhance use...
1 week ago
Technical Support Engineer (East Coast)
$80K - $110K *
Drive high-quality technical support for customers, managing complex issues and engaging with teams to ensure seamless integration and troubleshooting during implementations for an enhanced user exper...
2 weeks ago
Sr Customer Success Manager - OEM
$90K - $115K *
Unlock potential by driving client success through strategic roadmap development and KPI management. Collaborate cross-functionally to ensure effective adoption of solutions, acting as a trusted advis...
3 weeks ago
Sr Key Account Executive - Business Development
$143K - $191K *
Drive strategic business development by securing enterprise agreements, expanding market presence, and building executive relationships. Lead negotiations to establish long-term partnerships while ach...
3 weeks ago
$134K - $201K *
Drive success by selling B2B solutions to enterprise accounts, using a consultative approach to identify and solve customer challenges. Collaborate with a dedicated team to foster relationships and se...
2 weeks ago
Staff Program Manager, Incident Management - AV Development
$134K - $245K *
Shape the future of autonomous vehicle safety by leading incident management operations. Drive a high-performing team dedicated to precision, compliance, and continuous improvement in a crucial missio...
Reposted 3 days ago
Staff Program Manager, Incident Management - AV Development
$134K - $245K *
Pioneer incident response excellence in autonomous vehicle development. Lead a team to drive strategic oversight, enhance safety protocols, and ensure compliance across operations while delivering hig...
Reposted 3 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.