Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$110K - $130K *
Accelerate progress at SMB funeral homes by generating leads and closing sales. Engage clients with a consultative approach, manage multiple deals, and meet sales targets in a high-volume environment...
1 week ago
$135K - $155K *
Contribute to customer success as you showcase your technical expertise in identity management. Engage in pre-sales activities, collaborate with sales teams, and leverage innovative solutions to meet...
2 weeks ago
Technical Support Engineer - US - Remote
$80K - $95K *
Partner with us to drive customer success by addressing their technical challenges. Leverage your expertise in programming, operational environments, and cross-functional collaboration to enhance our...
2 days ago
Forward Deployed Engineer/Chief role (relocation to Hungary)
$130K - $160K *
Pioneer innovative AI-native solutions by building agentic systems and ensuring their effectiveness through robust evaluation. Collaborate directly with SMEs and users to craft workflows that deliver...
1 week ago
$100K - $145K *
Support the engineering and maintenance of production system solutions, tackle complex technical architectures, and enhance automation through scripting for thousands of servers and virtual machines i...
5 days ago
$100K - $120K *
Join a team that's integral to resolving complex API challenges and enhancing data integration workflows in a dynamic federal environment. Elevate your career by collaborating across teams to support...
Reposted 4 weeks ago
Staff Network Reliability Engineer, Cloud Operations
$140K - $150K *
Lead the charge in ensuring 24x7 cloud infrastructure health across hybrid environments, driving incident resolution, SLO engineering, and operational excellence through collaboration and automation a...
2 weeks ago
Channel Sales Engineer - Federal
$186K - $232K *
Partner with us to drive channel engagement and enablement through technical consulting, solution architecture, and strategic customer engagement, making a significant impact in a rapidly growing comp...
Reposted 6 days ago
$85K - $111K *
Unlock potential by designing and implementing advanced network solutions, collaborating with teams to drive projects, and enhancing methodologies. Play a crucial role in maintaining network documenta...
Reposted 1 week ago
$170K - $190K *
Lead the charge in designing and optimizing high-performance Elastic Stack solutions, collaborating with cross-functional teams to enhance system health and streamline operations across diverse enviro...
Reposted 2 weeks ago
$104K - $166K *
Champion advanced AI innovation by designing and deploying large language model capabilities that drive transformation across a cloud-based analytics ecosystem, ensuring effective governance and perfo...
3 weeks ago
Senior Account Executive - Enterprise
$150K - $180K *
Drive growth by guiding enterprise customers through the sales journey, establishing high-value partnerships, and expanding AI infrastructure across Fortune 500 and Global 2000 organizations...
1 week ago
Sr Engineer, SRE TechOps CICD (Remote)
$140K - $215K *
Join a dynamic team as a Senior Site Reliability Engineer, spearheading automation and ensuring the reliability of vital services in our internal developer platform, aimed at enhancing software deploy...
1 week ago
$66K - $174K *
Shape the future of security operations, focusing on incident response, detection engineering, and AI tooling. Collaborate on automated processes, threat intelligence, and contribute to a self-directe...
4 days ago
$110K - $130K *
Accelerate progress at the forefront of private capital markets by driving consultative sales. You'll engage with C-suite executives, navigate complex sales cycles, and build lasting partnerships to d...
Yesterday
$101K - $140K *
Champion client success by managing and expanding relationships with C-Level executives in large enterprises, ensuring valued service delivery, and identifying growth opportunities through cross-sell...
1 week ago
$101K - $140K *
Drive value delivery and client growth for large enterprises, engaging with C-Level Executives to ensure satisfaction, identify opportunities, and exceed sales targets in a complex and dynamic sales e...
2 weeks ago
$150K - $190K *
Unlock potential by collaborating with sales to craft tailored cybersecurity solutions, addressing client challenges and enhancing their security posture through effective communication and education...
5 days ago
Senior Sales Engineer - Federal
$154K - $210K *
Accelerate progress at the forefront of cybersecurity by architecting technical solutions that address critical customer needs in the A&D and FSI sectors. Collaborate closely with clients, driving tra...
1 week ago
$72K - $130K *
Innovate oncology solutions by collaborating with healthcare teams to enhance Epic systems, optimize workflows, and improve patient care. Drive impactful projects that leverage technical expertise and...
Yesterday
$90K - $110K *
Transform data solutions as a key member of our programming team, enhancing system effectiveness and driving innovations for Navy projects while collaborating in a fully telework environment...
Yesterday
Account Executive - Employer Services
$100K - $120K *
Join a team that inspires business growth by driving strategic sales initiatives and fostering deep client relationships. Leverage innovative solutions to meet diverse employer needs while maximizing...
1 week ago
Senior Technical Success Manager
$125K - $150K *
Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...
Yesterday
$160K - $326K *
Contribute to educational transformation by selling AI solutions to K-12 and Higher Ed in Texas. Engage with executives, modernize communication, and lead consultative sales that drive outcomes in dig...
Reposted today
$100K - $120K *
Unlock opportunities by managing and expanding client relationships across various internal teams and services, ensuring cohesive engagement to drive growth and address technical challenges in a compl...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.