Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Accelerate progress at SMB funeral homes by generating leads and closing sales. Engage clients with a consultative approach, manage multiple deals, and meet sales targets in a high-volume environment...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$135K - $155K *

Contribute to customer success as you showcase your technical expertise in identity management. Engage in pre-sales activities, collaborate with sales teams, and leverage innovative solutions to meet...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Partner with us to drive customer success by addressing their technical challenges. Leverage your expertise in programming, operational environments, and cross-functional collaboration to enhance our...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $160K *

Pioneer innovative AI-native solutions by building agentic systems and ensuring their effectiveness through robust evaluation. Collaborate directly with SMEs and users to craft workflows that deliver...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $145K *

Support the engineering and maintenance of production system solutions, tackle complex technical architectures, and enhance automation through scripting for thousands of servers and virtual machines i...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a team that's integral to resolving complex API challenges and enhancing data integration workflows in a dynamic federal environment. Elevate your career by collaborating across teams to support...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$140K - $150K *

Lead the charge in ensuring 24x7 cloud infrastructure health across hybrid environments, driving incident resolution, SLO engineering, and operational excellence through collaboration and automation a...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$186K - $232K *

Partner with us to drive channel engagement and enablement through technical consulting, solution architecture, and strategic customer engagement, making a significant impact in a rapidly growing comp...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $111K *

Unlock potential by designing and implementing advanced network solutions, collaborating with teams to drive projects, and enhancing methodologies. Play a crucial role in maintaining network documenta...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $190K *

Lead the charge in designing and optimizing high-performance Elastic Stack solutions, collaborating with cross-functional teams to enhance system health and streamline operations across diverse enviro...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$104K - $166K *

Champion advanced AI innovation by designing and deploying large language model capabilities that drive transformation across a cloud-based analytics ecosystem, ensuring effective governance and perfo...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive growth by guiding enterprise customers through the sales journey, establishing high-value partnerships, and expanding AI infrastructure across Fortune 500 and Global 2000 organizations...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $215K *

Join a dynamic team as a Senior Site Reliability Engineer, spearheading automation and ensuring the reliability of vital services in our internal developer platform, aimed at enhancing software deploy...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$66K - $174K *

Shape the future of security operations, focusing on incident response, detection engineering, and AI tooling. Collaborate on automated processes, threat intelligence, and contribute to a self-directe...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at the forefront of private capital markets by driving consultative sales. You'll engage with C-suite executives, navigate complex sales cycles, and build lasting partnerships to d...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$101K - $140K *

Champion client success by managing and expanding relationships with C-Level executives in large enterprises, ensuring valued service delivery, and identifying growth opportunities through cross-sell...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$101K - $140K *

Drive value delivery and client growth for large enterprises, engaging with C-Level Executives to ensure satisfaction, identify opportunities, and exceed sales targets in a complex and dynamic sales e...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $190K *

Unlock potential by collaborating with sales to craft tailored cybersecurity solutions, addressing client challenges and enhancing their security posture through effective communication and education...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$154K - $210K *

Accelerate progress at the forefront of cybersecurity by architecting technical solutions that address critical customer needs in the A&D and FSI sectors. Collaborate closely with clients, driving tra...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$72K - $130K *

Innovate oncology solutions by collaborating with healthcare teams to enhance Epic systems, optimize workflows, and improve patient care. Drive impactful projects that leverage technical expertise and...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Transform data solutions as a key member of our programming team, enhancing system effectiveness and driving innovations for Navy projects while collaborating in a fully telework environment...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join a team that inspires business growth by driving strategic sales initiatives and fostering deep client relationships. Leverage innovative solutions to meet diverse employer needs while maximizing...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $326K *

Contribute to educational transformation by selling AI solutions to K-12 and Higher Ed in Texas. Engage with executives, modernize communication, and lead consultative sales that drive outcomes in dig...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Unlock opportunities by managing and expanding client relationships across various internal teams and services, ensuring cohesive engagement to drive growth and address technical challenges in a compl...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.