Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Director, AMS Enterprise and Commercial Platform Architect Leader
$228K - $412K *
Accelerate progress at the forefront of platform architecture, leading diverse teams to shape innovative solutions across enterprise and commercial landscapes, ensuring customer success through strate...
2 weeks ago
Business Analyst IV - Alert Management & Observability Standards Lead
$98K - $154K *
Advance operational excellence by leading the standardization and rationalization of alert management processes, ensuring actionable alerts, improved operational coverage, and enhanced incident respon...
1 week ago
$100K - $130K *
Reimagine the support landscape by leading enterprise technical resolutions, resolving complex identity security issues, and driving AI workflow automation to create an exceptional customer experience...
2 weeks ago
$90K - $130K *
Lead the charge in advancing application security protocols throughout the software development life cycle. Collaborate with teams to enforce best practices while ensuring compliance with federal stan...
3 days ago
SAP Basis Technical Specialist
$100K - $120K *
Champion stability and performance in SAP systems while leading technical initiatives, troubleshooting complex issues, and collaborating with teams to enhance SAP landscapes and ensure optimal system...
Reposted 4 days ago
Sr. Automation Engineer, Falcon Complete (Remote)
$140K - $215K *
Join a team that's designing, building, and deploying high-scale cloud solutions using Golang and Python, emphasizing AI-powered automation frameworks and collaborative development to revolutionize se...
2 weeks ago
Epic Senior Applications Analyst
$82K - $124K *
Unlock your potential by leading application analysis and support while mentoring teams. Drive complex solutions that enhance organizational efficiency through collaboration and expert knowledge of sy...
3 weeks ago
$80K - $110K *
Optimize SharePoint and M365 environments through strategic administration, data migration, and user adoption initiatives. Collaborate with stakeholders to design workflows and improve digital busines...
2 weeks ago
Global Account Manager - Data Center Hyperscaler
$123K - $169K *
Manage key Hyperscaler accounts to drive revenue growth, oversee operations, and ensure compliance with contracts in the Data Center space. Collaborate cross-functionally to enhance client relations a...
4 weeks ago
Senior Solutions Engineer, Government
$168K - $219K *
Shape the future of government technology solutions by leading complex opportunities, driving strategic engagements, and designing integrated outcomes for public sector clients that enhance collaborat...
1 week ago
Senior Engineer - Command Centre
$100K - $130K *
Drive your career with us by crafting impactful Power BI dashboards and Azure data solutions. Collaborate with cross-functional teams to enhance data accuracy while leveraging cutting-edge analytics t...
2 weeks ago
Professional Services Principal Security Consultant (US NorthEast)
$145K - $193K *
Champion the technical growth of the Professional Services team, mentoring members while managing client engagement and escalations to enhance service delivery. Focus on training, best practices, and...
Yesterday
$66K - $109K *
Drive excellence by providing technical leadership and support in the installation, maintenance, and repair of complex systems. Collaborate with peers and customers to ensure satisfaction and operatio...
3 days ago
$120K - $150K *
Unlock enterprise potential by collaborating with customers to design and implement impactful multi-cloud solutions. Drive revenue growth and customer success through strategic relationships and techn...
6 days ago
$90K - $120K *
Elevate your career as you leverage technical expertise to provide exceptional SaaS solutions, ensuring operational continuity and client satisfaction through effective support and collaboration acros...
2 weeks ago
$80K - $120K *
Help us drive revenue and secure digital futures as a strategic partner, managing 220 accounts primarily in Ontario. Engage clients, exceed quotas, and foster growth through collaboration with cross-f...
3 weeks ago
Sr. Integration Success Engineer
$96K - $120K *
Unlock potential by serving as a technical partner for financial institutions, guiding integration architecture, troubleshooting issues, and ensuring successful SDK and API utilization throughout the...
Today
Associate Solution Engineer, Mid Market (West)
$118K - $155K *
Join our Solutions Engineering team to uncover customer needs and deliver tailored solutions that drive value from our products, ensuring successful enterprise engagements while collaborating closely...
1 week ago
Technical Support Engineer - NAMER
$90K - $120K *
As a Technical Support Engineer at Vanta, you will be responsible for resolving complex technical issues for customers and serving as the final escalation point for the support team. You will collabor...
Reposted 6 days ago
$180K - $220K *
Unlock potential by leading our security efforts, shaping policies and programs. Collaborate cross-functionally to integrate security across all technology layers, driving proactive solutions to safeg...
2 days ago
$90K - $130K *
Elevate your career by partnering with Sales to transform prospects' needs into innovative solutions, showcasing the power of AI. Drive technical wins and deliver compelling demos that prove value, wh...
Reposted 1 week ago
$120K - $150K *
Join a team that's building cutting-edge infrastructure for SAP agents. Leverage your expertise in ABAP and S/4HANA to enhance AI capabilities, improve agent performance, and debug systems, all while...
Reposted 1 week ago
$108K - $149K *
Drive strategic relationships with top analysts to enhance positioning and influence cybersecurity insights. Utilize AI tools to innovate workflows and improve analyst engagement, shaping the future o...
3 days ago
$72K - $100K *
Join a team that's driving large-scale AI infrastructure deployments, leading cross-functional initiatives, and ensuring operational excellence in technology solutions. Your leadership will enhance co...
2 weeks ago
$72K - $100K *
Shape the future of AI infrastructure by leading large-scale deployments. Drive project execution across complex technology domains, ensuring alignment with operational goals while mentoring teams and...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.