Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$228K - $412K *

Accelerate progress at the forefront of platform architecture, leading diverse teams to shape innovative solutions across enterprise and commercial landscapes, ensuring customer success through strate...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$98K - $154K *

Advance operational excellence by leading the standardization and rationalization of alert management processes, ensuring actionable alerts, improved operational coverage, and enhanced incident respon...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Reimagine the support landscape by leading enterprise technical resolutions, resolving complex identity security issues, and driving AI workflow automation to create an exceptional customer experience...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Lead the charge in advancing application security protocols throughout the software development life cycle. Collaborate with teams to enforce best practices while ensuring compliance with federal stan...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Champion stability and performance in SAP systems while leading technical initiatives, troubleshooting complex issues, and collaborating with teams to enhance SAP landscapes and ensure optimal system...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $215K *

Join a team that's designing, building, and deploying high-scale cloud solutions using Golang and Python, emphasizing AI-powered automation frameworks and collaborative development to revolutionize se...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$82K - $124K *

Unlock your potential by leading application analysis and support while mentoring teams. Drive complex solutions that enhance organizational efficiency through collaboration and expert knowledge of sy...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Optimize SharePoint and M365 environments through strategic administration, data migration, and user adoption initiatives. Collaborate with stakeholders to design workflows and improve digital busines...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$123K - $169K *

Manage key Hyperscaler accounts to drive revenue growth, oversee operations, and ensure compliance with contracts in the Data Center space. Collaborate cross-functionally to enhance client relations a...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$168K - $219K *

Shape the future of government technology solutions by leading complex opportunities, driving strategic engagements, and designing integrated outcomes for public sector clients that enhance collaborat...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Drive your career with us by crafting impactful Power BI dashboards and Azure data solutions. Collaborate with cross-functional teams to enhance data accuracy while leveraging cutting-edge analytics t...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $193K *

Champion the technical growth of the Professional Services team, mentoring members while managing client engagement and escalations to enhance service delivery. Focus on training, best practices, and...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$66K - $109K *

Drive excellence by providing technical leadership and support in the installation, maintenance, and repair of complex systems. Collaborate with peers and customers to ensure satisfaction and operatio...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Unlock enterprise potential by collaborating with customers to design and implement impactful multi-cloud solutions. Drive revenue growth and customer success through strategic relationships and techn...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate your career as you leverage technical expertise to provide exceptional SaaS solutions, ensuring operational continuity and client satisfaction through effective support and collaboration acros...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $120K *

Help us drive revenue and secure digital futures as a strategic partner, managing 220 accounts primarily in Ontario. Engage clients, exceed quotas, and foster growth through collaboration with cross-f...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $120K *

Unlock potential by serving as a technical partner for financial institutions, guiding integration architecture, troubleshooting issues, and ensuring successful SDK and API utilization throughout the...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$118K - $155K *

Join our Solutions Engineering team to uncover customer needs and deliver tailored solutions that drive value from our products, ensuring successful enterprise engagements while collaborating closely...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

As a Technical Support Engineer at Vanta, you will be responsible for resolving complex technical issues for customers and serving as the final escalation point for the support team. You will collabor...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Technical Services

$180K - $220K *

Unlock potential by leading our security efforts, shaping policies and programs. Collaborate cross-functionally to integrate security across all technology layers, driving proactive solutions to safeg...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Elevate your career by partnering with Sales to transform prospects' needs into innovative solutions, showcasing the power of AI. Drive technical wins and deliver compelling demos that prove value, wh...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Join a team that's building cutting-edge infrastructure for SAP agents. Leverage your expertise in ABAP and S/4HANA to enhance AI capabilities, improve agent performance, and debug systems, all while...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $149K *

Drive strategic relationships with top analysts to enhance positioning and influence cybersecurity insights. Utilize AI tools to innovate workflows and improve analyst engagement, shaping the future o...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $100K *

Join a team that's driving large-scale AI infrastructure deployments, leading cross-functional initiatives, and ensuring operational excellence in technology solutions. Your leadership will enhance co...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$72K - $100K *

Shape the future of AI infrastructure by leading large-scale deployments. Drive project execution across complex technology domains, ensuring alignment with operational goals while mentoring teams and...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.