Find Your Next Support Escalation Engineer Job on Ladders
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1,000+ Support Escalation Engineer Jobs in Memphis, TN
Senior Sales Engineer, Technical Specialist
$116K — $197K *US-AnywhereRemote3 weeks agoTransform your career by providing critical technical support during the pre-sales evaluation phase. Leverage your deep identity management expertise to lead tailored POCs that showcase innovative solutions and drive customer success.Requirements: 5-7 years in enterprise software; experience in Identity Management; coding skills.Staff Site Reliability Engineer
$119K — $170K *US-AnywhereRemote in United StatesReposted 4 days agoLead the charge in ensuring the reliability and performance of a global cloud infrastructure. Collaborate with cross-functional teams to design and implement innovative monitoring solutions, optimizing efficiency for millions of daily transactions.Requirements: 5+ years in NOC/Cloud Operations, Python/Bash proficiency, US Citizenship.Senior Business Analyst
$100K — $110K *US-AnywhereRemote in United States2 weeks agoDrive stakeholder engagement and requirements analysis to enhance Agile workflow management and support mission-critical projects in a dynamic software development environment.Requirements: US Citizenship, Public Trust Clearance, strong Agile experience, Jira/Confluence
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Senior Customer Engineer, Federal
$188K — $235K *US-AnywhereRemote in United States2 weeks agoEngage with clients by providing expert technical guidance and collaboration. Showcase solutions through tailored demonstrations and workshops, while driving revenue growth by addressing client-specific challenges within a dynamic sales environment.Requirements: Bachelor's degree in a related field; 5+ years in sales engineering; U.S. citizenship.Solutions Engineer, Mid Market
$124K — $165K *US-AnywhereRemote2 weeks agoTransform customer experiences by partnering with sales teams to solve complex business problems. As a solution expert, navigate mid-market accounts and showcase how Atlassian products elevate business outcomes and enhance team collaboration.Requirements: Bachelor's degree, 3+ years pre-sales experience, strong presentation skills.Account Executive, Public Sector, Army
$90K — $130K *US-AnywhereRemote in United StatesReposted 1 week agoTransform government IT infrastructure by leveraging cloud and hybrid solutions. Collaborate with US Federal agencies to drive sales and enhance monitoring capabilities, while maintaining strong relationships and exceeding revenue targets.Requirements: 5+ years Federal IT sales, bachelor's in IT/business, Salesforce, ethical standards.Technical Success Administrator - Emergency Call Management (ECM)
$115K — $130K *US-AnywhereRemote3 days agoElevate customer success by driving Emergency Call Management adoption. This role emphasizes cloud product integration and technical support, ensuring seamless operation within client infrastructures for optimal public safety outcomes.Requirements: Bachelor's degree or equivalent experience, 4+ years customer support, IT support.Staff Customer Engineer
$148K — $160K *US-AnywhereRemote in United States2 days agoUnlock potential by serving as a trusted technical advisor in a customer-facing role. Tackle complex issues, design internal tools, and lead customer engagement while driving innovative solutions across cloud environments.Requirements: 6+ years in customer-facing engineering, solid Kubernetes & cloud experience.Members who searched for Support Escalation Engineer, also searched for:
Account Executive, Enterprise Content Services
$109K — $163K *US-AnywhereRemote in United States2 weeks agoEngage with enterprise accounts to provide innovative software solutions. Use a consultative approach to identify opportunities and collaborate with teams. Drive growth through relationship-building and dedication to customer success.Requirements: 5+ years enterprise software sales; BA in CS, Engineering or Info Systems preferred.Principal Specialist Sales Engineer - Data Security, SLED/Healthcare
$170K — $243K *US-AnywhereRemote in United States4 weeks agoUnlock strategic opportunities as a Principal Specialist Sales Engineer, expertly translating complex customer needs in Data Security for SLED and Healthcare sectors while collaborating with sales teams to guide successful outcomes.Requirements: BSCS or equivalent; 7+ years Pre-Sales experience; security solutions expertise.Enterprise Sales Engineer
$220K — $260K *US-AnywhereRemote in United States4 days agoAccelerate progress at the forefront of cybersecurity by collaborating with Account Executives to deliver tailored solutions that protect enterprises, ensuring customers recognize the strategic value of our autonomous security platform throughout the sales cycle.Requirements: 5+ years in Sales Engineering; BS in CS/IT/Cybersecurity; strong cybersecurity knowledge.Team Lead Technical Customer Support Engineer
$92K — $121K *US-AnywhereRemote in United States3 weeks agoLead a team of Technical Customer Support Engineers to enhance partner API onboarding, ensuring reliability and high-quality support. Collaborate with cross-functional teams to foster a seamless technical experience while driving continuous improvement.Requirements: 6+ years technical support experience; 2+ years in a leadership role; strong API knowledge.Solutions Engineer
$83K — $154K *US-AnywhereRemote in United States3 weeks agoEngage with commercial and defense customers to provide technical pre-sales support for GNSS, timing, and inertial navigation solutions. Drive customer integration projects and deliver product demonstrations across the Americas region.Requirements: Bachelor's degree or military training; 4+ years in technical sales; GNSS expertise.Remote Quality Assurance Lead (VA ESOM)
$90K — $120K *US-AnywhereRemote in United StatesTodayOptimize quality assurance processes within a federal consulting environment, driving compliance and operational excellence across program deliverables while fostering strong stakeholder collaboration and continuous improvement.Requirements: Bachelor's degree; 7+ years in federal consulting; quality management expertise.Senior Customer Success Engineer
$103K — $191K *US-AnywhereRemote in United States1 week agoChampion customer success as a Senior Customer Success Engineer, leveraging technical expertise in data backup and recovery to enhance outcomes for clients. Drive adoption, optimize solutions, and engage with executive stakeholders for measurable business impact.Requirements: 5+ years in customer-facing engineering; VMCE certification; strong tech skills.Publisher Solutions Engineer AMERS
$80K — $120K *US-AnywhereRemote in United StatesReposted 2 weeks agoBuild your career with a dynamic team dedicated to optimizing publisher integrations within AdTech. Collaborate with technical teams and clients to enhance ad performance and troubleshoot implementation issues effectively.Requirements: Strong skills in JavaScript, HTML, CSS, SQL; AdTech, troubleshooting experience.Application Security Engineer- Remote
$100K — $130K *US-AnywhereRemote in United StatesReposted 1 week agoOversee application security initiatives by collaborating with teams to enhance security protocols, perform assessments, and ensure compliance while fostering a culture of continuous improvement and accountability across the organization.Requirements: Bachelor's degree, 5+ years IT experience, app security expertise required.Senior Support Engineer- US
$130K — $150K *US-AnywhereRemote in United States1 week agoJoin us to support customers and enhance operational stability while resolving technical challenges across Linux systems, Kubernetes, and IAM integrations. Collaborate with engineering teams to drive solutions and optimize user experiences.Requirements: 4+ years in technical support, DevOps; Linux, Kubernetes, AWS, API pro.Sr. Consultant/Resident Engineer
$140K — $200K *US-AnywhereRemote in United States3 weeks agoLead the charge in implementing Zscaler solutions, guiding clients through setup and management while collaborating with security teams to ensure success. Be a crucial technical resource and support throughout the project lifecycle.Requirements: Active US Govt Public Trust clearance, 6+ years of relevant experience.Sales Engineer
$180K — $200K *US-AnywhereRemote in United States1 week agoGrow your career with a dynamic technical sales role, collaborating with teams to drive successful solution designs and demonstrations for cybersecurity in industrial environments, ensuring customer satisfaction during pre-sales and post-sales phases.Requirements: 3-6 years of relevant experience; understanding of OT/ICS, networking, security.Senior Technical Account Manager
$165K — $190K *US-AnywhereRemote in United States1 week agoLead strategic partner integrations and deliver tailored solutions while fostering collaborative relationships to ensure successful onboarding and implementation of our Banking as a Service platform.Requirements: 5+ years in solution architecture, APIs, communication skills, fintech knowledge.Solutions Consultant - Enterprise and Enterprise Transformation (ET)
$100K — $130K *US-AnywhereRemote in United StatesTodayJoin a team that drives innovative technical sales initiatives for key customers, leading a talented team to develop strategies, deliver impactful demos, and consult on complex solutions that maximize business opportunities across multiple sectors.Requirements: Bachelor's degree; 8-10 years experience; tech mastery; certifications preferred.Solution Engineer - Remote
$90K — $130K *US-AnywhereRemote in United States4 days agoLead the charge in delivering scalable, AI-enabled solutions for clients, ensuring successful implementation and ongoing optimization. Collaborate with multiple teams to address complex challenges and drive innovation in financial services.Requirements: Bachelor's degree, 5+ years experience in Solutions Engineering, AI literacy.Senior Solutions Engineer, Enterprise - East
$168K — $219K *US-AnywhereRemote1 week agoEmpower enterprise customers through value-driven solution selling, leveraging technical expertise and collaboration with sales teams to deliver impactful outcomes that enhance business success and foster strong client relationships.Requirements: 5+ years pre-sales experience; strong communication skills; technical acumen.Account Executive (Req#1206)
$80K — $125K *US-AnywhereRemote in United States6 days agoElevate your career by driving strategic sales solutions, fostering relationships, and mentoring a dynamic team to enhance business growth in a fast-paced environment that rewards innovation and persistence.Requirements: Bachelor's degree preferred; 5+ years sales experience with Fortune 500.
Top job titles hiring in Memphis, TN
- Enterprise Account Executive jobs
- Account Executive jobs
- Senior Software Engineer jobs
- Project Manager jobs
- Senior Systems Engineer jobs
- Senior Project Manager jobs
- Senior Customer Success Manager jobs
- Senior Account Executive jobs
- Software Engineer jobs
- Technical Support Engineer jobs
- Customer Success Manager jobs
- Staff Software Engineer jobs
- Application Engineer jobs
- Senior Security Engineer jobs
- Technical Product Manager jobs
FAQ About Support Escalation Engineer Jobs in Memphis, TN
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100K?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100K and above.