Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$104K - $146K *

Join our dynamic team as you develop innovative solutions in utility operations, collaborating across functions to enhance energy distribution and system resilience, while driving projects that optimi...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $90K *

Elevate your career by leading a team of Onboarding Engineers, driving project efficiency, and enhancing processes. Foster collaboration and accountability while ensuring high-quality service delivery...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$75K - $90K *

Lead and mentor a team of Onboarding Engineers, ensuring efficient operations, project delivery, and continuous improvement while fostering a high-performance culture focused on customer satisfaction...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$86K - $138K *

Drive excellence in facilities tech support for critical telecom infrastructure. Ensure optimal performance of systems, oversee vendor operations, and maintain essential power systems to support natio...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Shape the future of IT infrastructure by designing and managing core systems, optimizing performance, and delivering exceptional support in a dynamic, hands-on environment. Collaborate with teams to e...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$118K - $196K *

Unlock your potential as you develop and execute software verification procedures, collaborating with design teams to enhance embedded medical devices and drive continuous improvement in our software...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $130K *

Unlock potential by leading cybersecurity initiatives, developing threat detection strategies, and ensuring compliance with federal policies. Collaborate with teams to enhance system integrity and sec...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Lead a dynamic team of engineers, focusing on coaching, performance management, and staffing. Drive a positive remote-first culture while aligning talent strategies with business needs and fostering i...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Take ownership of the CI/CD pipeline and infrastructure for a network security appliance, ensuring robust automation and release integrity while modernizing legacy systems and integrating AI-assisted...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Empower your career by tackling complex challenges in product engineering. Join a dynamic team where your innovative solutions will shape the future of recruiting technology and drive impactful outcom...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$85K - $139K *

Engage with a dynamic team to drive product value through technical insights and marketing support. Contribute to routing and SD-WAN solutions while developing essential skills in product management a...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$72K - $134K *

Join a dynamic team providing advanced technical support for Aegis Fleet Readiness, offering hands-on engineering services for radar systems and collaborating with various professionals to ensure miss...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $170K *

Empower your career by leading innovative network solutions for AI factories and data centers. Leverage your expertise in advanced networking to optimize high-performance infrastructures while collabo...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$175K - $225K *

Transform mission operations by leading the development and execution of GEO Rendezvous and Proximity Operations, ensuring seamless integration between engineering and flight teams while driving proce...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$105K - $182K *

Join a dynamic team to optimize cloud infrastructure and enhance software delivery. Collaborate with cross-functional teams to ensure reliable operations and security across digital platforms in the A...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $200K *

Empower mission-critical federal systems by leading the design and automation of secure cloud platforms. Drive reliability, mentor engineers, and set technical direction in a collaborative environment...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$134K - $168K *

Optimize site-level applications for refrigeration and building automation systems. Collaborate with engineering teams to integrate new technologies, troubleshoot issues, and ensure compliance with in...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform the future of systems engineering by leading the development and maintenance of software requirements specifications. Collaborate on system design and interface definitions while ensuring co...

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$178K - $361K *

Join a dynamic team as a Technical Marketing Engineer, leveraging your expertise in SASE solutions to drive field enablement, create impactful content, and influence product development while engaging...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Partner with us to drive innovative security solutions, engaging with customers and partners to address their unique challenges. Leverage your expertise in pre-sales and engineering to enhance operati...

Philadelphia, PARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion innovation by leading AI rack platform integration, driving NPI, and resolving system-level issues in a collaborative environment while enhancing server product performance and customer satis...

1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the charge in transforming healthcare challenges into innovative, user-friendly products. Collaborate with cross-functional teams to enhance patient access and streamline workflows, driving impac...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$92K - $138K *

Help us drive revenue growth by building relationships and providing technical solutions to customers. Leverage your expertise to create demand and support our team in achieving budget targets within...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$119K - $161K *

Join a team that's shaping the future of AI governance by evaluating technology requests, assessing risks, and collaborating with cross-functional teams to ensure compliance and standards are met. You...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$106K - $143K *

Partner with us to evaluate AI technology requests, assess risks, and engage cross-functional teams for approvals. Shape AI governance standards while maintaining accurate intake records and fostering...

Yesterday

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.