Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
IT Systems Engineer, Client Platform Engineer, ChromeOS
$325K - $360K *
Own ChromeOS as a platform, managing device standards and policies. Drive zero-touch enrollment and lifecycle management for vendor fleets while collaborating with IT and security teams to ensure seam...
1 week ago
IT Systems Engineer, Client Platform Engineer, ChromeOS
$325K - $360K *
Grow your career with a dynamic team managing ChromeOS as a platform. Own device standards, policy management, and lifecycle for vendor fleets while collaborating across teams to enhance security and...
1 week ago
$110K - $130K *
Unlock your potential by designing and testing embedded software solutions. Collaborate with cross-functional teams to enhance device performance and functionality while ensuring robust testing method...
Reposted today
$77K - $176K *
Join a team that's redefining project management by developing innovative solutions and maintaining integrated schedules. Your expertise will drive project success through risk assessment and strategi...
Reposted 1 week ago
Support Engineer, WWOS Physical Security Innovation Solutions (PSIS)
$71K - $124K *
Drive innovative security solutions by testing and integrating cutting-edge hardware and software. Collaborate with cross-functional teams to enhance physical security systems, ensuring compatibility...
1 week ago
Senior Electrical Commissioning Engineer - Data Center
$150K - $170K *
Unlock potential by leading commissioning activities for critical infrastructure projects. Drive technical solutions, manage project lifecycles, and engage with clients to ensure systems perform optim...
1 week ago
Software Engineer, Professional I
$68K - $102K *
Drive the validation and testing of WLAN and Bluetooth solutions, ensuring robust connectivity for enterprise applications. Collaborate with teams to enhance wireless performance and maintain core lab...
Today
$80K - $95K *
Join a team that's dedicated to validating and enhancing cyber range systems. You'll develop test plans, collaborate with engineers, and ensure secure training environments, all while supporting cutti...
Yesterday
$102K - $131K *
Lead initiatives to optimize mechanical and electrical systems, driving process improvements and technical excellence while providing expert troubleshooting and maintenance support across complex oper...
Reposted 2 weeks ago
$91K - $156K *
Join a team that's empowering the future of power distribution as a Senior Field Service Engineer, delivering expert installation, testing, and troubleshooting solutions across North America in low- a...
Reposted yesterday
$91K - $156K *
Shape the future of power distribution by delivering expert field support for low- and medium-voltage systems. Lead installation and commissioning efforts while ensuring customer satisfaction across d...
Reposted 1 week ago
$77K - $132K *
Unlock potential by leading field-based commissioning and troubleshooting of power distribution systems. Engage with diverse industrial environments, ensuring reliable performance through hands-on sup...
3 weeks ago
Staff Process Engineer - Backside Processing, CMP & Thermal
$130K - $155K *
Transform advanced photonic device manufacturing by leading wafer thinning, backside processing, CMP, and thermal technologies. Collaborate with cross-functional teams to optimize processes and ensure...
1 week ago
$88K - $105K *
Advance the design and execution of RF test equipment verification, ensuring product reliability and compliance. Collaborate with cross-functional teams to develop innovative testing strategies and tr...
Yesterday
$95K - $115K *
Optimize and enhance ERP systems while leading integrations across the organization. Collaborate with teams to ensure seamless business processes, technical support, and ongoing system performance imp...
Reposted today
$80K - $90K *
Lead the maintenance and troubleshooting of advanced automated systems, ensuring optimal performance and safety. Collaborate with teams to execute preventive maintenance and swiftly resolve issues in...
Yesterday
Sales Application Engineer (MI)
$80K - $95K *
Transform customer relationships by driving sales of precision cutting tools. Leverage technical expertise to evaluate machining processes, provide solutions, and enhance productivity while managing a...
2 weeks ago
$106K - $114K *
Engage with customers directly to deliver expert service and repairs on heavy equipment. Ensure timely, high-quality workmanship while fostering strong relationships and adhering to safety standards i...
Reposted yesterday
Database and Application Support Engineer (Senior)
$110K - $130K *
Transform operations by supporting database availability and application performance. Collaborate with IT and development teams to diagnose issues, coordinate responses, and ensure seamless service re...
2 days ago
$85K - $100K *
Lead sustaining engineering projects for spinal implants while collaborating cross-functionally to enhance product quality, compliance, and performance throughout the lifecycle. Drive improvements and...
1 month ago
Scheduling Support Systems Engineer
$176K - $282K *
Join a team that's shaping the future of systems engineering in the Intelligence Community. Leverage your expertise to support enterprise-wide engineering contracts and enhance program management thro...
4 days ago
Business Development and Technical SME, Senior Manager
$142K - $266K *
Join us to lead business development and technical solutions for Navy clients. Drive growth strategies, engage with stakeholders, and deliver innovative solutions while managing contract execution and...
1 week ago
Senior Software Engineer - Integration
$180K - $225K *
Innovate cutting-edge autonomous systems by integrating complex vehicle subsystems. Collaborate across teams to ensure seamless functionality of hardware and software, driving advancements in robotics...
1 week ago
Staff Engineer, Core Engineering Services?
$135K - $160K *
Advance your career as a hands-on technical leader, driving architectural guidance and modern engineering practices across multiple teams. Collaborate closely with product and engineering to elevate t...
2 weeks ago
Technical Staff, Data Center Architect
$150K - $180K *
Architect innovative datacenter solutions, optimizing AI infrastructure and performance. Collaborate with high-profile clients to enhance power and thermal management, driving advancements in liquid c...
6 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.