Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Staff Engineer, Core Engineering Services?
$135K - $160K *
Advance your career as a hands-on technical leader, driving architectural guidance and modern engineering practices across multiple teams. Collaborate closely with product and engineering to elevate t...
2 weeks ago
Technical Staff, Data Center Architect
$150K - $180K *
Architect innovative datacenter solutions, optimizing AI infrastructure and performance. Collaborate with high-profile clients to enhance power and thermal management, driving advancements in liquid c...
6 days ago
Technical Staff, Data Center Architect
$160K - $190K *
Champion innovation in large-scale AI infrastructure by optimizing solutions for high-profile customers. Drive architecture from server to data center, focusing on power efficiency and advanced coolin...
6 days ago
$68K - $93K *
Join a dynamic team providing tier II tech support for 500+ users. Troubleshoot and resolve issues with desktop and laptop systems, ensuring optimal performance and user satisfaction through effective...
1 week ago
Senior Field Service Technician
$83K - $133K *
Engage with customers to enhance service delivery and operational efficiency. Execute technical tasks, coach team members, and ensure quality standards while fostering positive relationships and ident...
5 days ago
Senior Field Service Technician
$83K - $133K *
Join us to deliver exceptional service in energy distribution solutions, ensuring customer satisfaction through effective communication and technical expertise. Collaborate with teams to enhance opera...
6 days ago
Senior Field Service Technician
$68K - $109K *
Champion customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to deliver quality solutions while ensuring safety and complianc...
6 days ago
Senior Field Service Technician
$68K - $109K *
Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll engage with customers, troubleshoot technical issues, and enhance operational efficiency whi...
1 week ago
$64K - $147K *
Join a team that's dedicated to enhancing secure computing platforms and networks. You'll install, maintain, and optimize infrastructure while ensuring reliability and performance, all while supportin...
Yesterday
$71K - $150K *
Join us to manage and enhance financial forecasting systems, utilizing advanced Excel and SharePoint tools. Collaborate with teams to analyze data, forecast trends, and train leaders, ensuring efficie...
2 days ago
Senior Auxiliary Systems Engineer
$116K - $194K *
Elevate your career by providing critical technical support for auxiliary systems in ship design. Collaborate with diverse teams to resolve complex issues and enhance modernization efforts, ensuring o...
2 weeks ago
$75K - $105K *
Empower your career as a Production Engineer, driving continuous improvement initiatives and leading projects to enhance manufacturing processes. Collaborate with teams to optimize production efficien...
1 week ago
$80K - $95K *
Join a team that's dedicated to ensuring optimal data center operations. As a Site Engineer II, you'll support mission-critical infrastructure, enhance operational procedures, and maintain high availa...
3 weeks ago
$80K - $95K *
Support system operations by administering servers and user accounts, ensuring system readiness, and performing upgrades. Monitor performance and manage access controls while maintaining security prot...
4 days ago
Application Support Lead - RightAngle and Zema Platforms
$102K - $183K *
Optimize application support and operational excellence for critical ETRM platforms. Lead teams, manage incidents, and drive continuous improvement initiatives while ensuring stability and alignment w...
Reposted 1 week ago
Sr. Technical Marketing Engineer
$196K - $292K *
Advance your career by leading technical strategies for hybrid cloud and AI infrastructure solutions, connecting capabilities to customer value, and driving innovative initiatives that influence produ...
Reposted 3 days ago
Engineer II - Endpoint Protection Security
$96K - $136K *
Empower the enterprise by leading endpoint security engineering initiatives, ensuring robust protection against cyber threats. Collaborate with cross-functional teams to design, implement, and enhance...
1 week ago
Engineer II - Endpoint Protection Security
$96K - $115K *
Shape the future of endpoint security by leading design and implementation of robust solutions. Collaborate across teams to enhance operational efficiency and protect against cyber threats, ensuring s...
1 week ago
$90K - $132K *
Join a team that's redefining network infrastructure for healthcare solutions. You'll design, implement, and support advanced wired and wireless networks, ensuring seamless connectivity and optimal pe...
Reposted 2 days ago
$92K - $115K *
Lead the charge in designing and integrating advanced ATM systems, collaborating with global teams to optimize performance, and engaging directly with customers to meet their specific requirements in...
Reposted 3 weeks ago
Member of Technical Staff - Enterprise Engineering I [Bay Area]
$150K - $200K *
Engage in building innovative platform features while collaborating with customers. This entry-level role offers mentorship and hands-on experience in software development, focusing on delivering qual...
2 weeks ago
Software Engineer - Forward Deployed
$110K - $130K *
Engage in refining and deploying cutting-edge autonomous systems for real-world maritime operations. Collaborate closely with cross-functional teams, utilizing real-time data to enhance performance an...
Reposted 4 weeks ago
$100K - $145K *
Join a team that's shaping the future of tactical communications networks. Design, integrate, and maintain advanced systems while collaborating with military and commercial partners to enhance operati...
Yesterday
$80K - $95K *
Innovate product marketing strategies and drive growth by understanding customer needs, managing product life cycles, and collaborating with cross-functional teams to enhance market positioning and pr...
1 week ago
$130K - $155K *
Unlock potential by leading technical initiatives in power management, focusing on DC/DC buck converters. Collaborate with R&D and customers to ensure successful product adoption through expert design...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.