Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$194K - $242K *
Transform enterprise data solutions by guiding customers through technical evaluations, designing impactful architectures, and fostering strong relationships to drive adoption and expansion of the dbt...
4 weeks ago
$193K - $289K *
Transform customer challenges into innovative solutions by leveraging your technical expertise in a dynamic Systems Engineering team. Collaborate with sales to drive success and foster long-term relat...
Today
$165K - $248K *
Collaborate with sales teams to deliver innovative cloud solutions, leveraging technical expertise to drive customer success and business transformation. Engage directly with clients, manage complex a...
Yesterday
$105K - $115K *
Lead the charge in delivering innovative water treatment solutions by combining technical expertise with customer engagement. Collaborate with teams to optimize systems and enhance operational efficie...
2 days ago
$79K - $91K *
Transform customer experiences by providing expert field support for complex scientific equipment. Leverage your HVAC and refrigeration skills to troubleshoot, repair, and maintain systems while trave...
Reposted 3 days ago
Technical Staff: Forward Deployed Engineer
$120K - $145K *
Lead the charge in developing innovative solutions for government operations, enhancing workflows and technology acquisition. Collaborate with defense companies and startups to drive mission-critical...
3 weeks ago
$69K - $158K *
Unlock potential by leading graphic design projects that enhance client engagement. Collaborate with senior staff to create impactful visuals, mentor team members, and drive innovative solutions withi...
Yesterday
$69K - $158K *
Champion innovative design solutions that enhance brand identity and support mission goals. Collaborate with teams to create impactful visual materials across various platforms while ensuring complian...
Yesterday
Senior Forward Deployed Engineer, Sr Forward Deployment Engineering
$184K - $250K *
Transform enterprise AI systems by leading technical delivery, architecting scalable solutions, and mentoring teams. Drive operational excellence and accelerate customer adoption of AI technologies th...
1 week ago
$100K - $160K *
Join a team that's leading engineering efforts for Foreign Military Sales programs, overseeing integration and installation work packages across multiple countries while ensuring technical excellence...
1 week ago
$100K - $160K *
Lead engineering efforts by overseeing integration and installation work packages for multiple customer countries, ensuring technical excellence and compliance in Foreign Military Sales programs...
1 week ago
Field Services Engineer - 911 Specialist
$78K - $115K *
Lead the charge in providing expert 9-1-1 technical support to customers, ensuring timely resolution of issues through independent judgment and effective communication. Collaborate with teams while tr...
2 weeks ago
Senior Partner Success Implementation Engineer
$120K - $145K *
Drive partner success by providing expert technical guidance, leading complex implementations, and mentoring junior engineers. Collaborate cross-functionally to enhance product adoption and ensure opt...
1 week ago
$85K - $150K *
Empower customer success by promoting and supporting advanced optical products. Engage in consultative sales, manage relationships, and provide technical expertise to drive growth in defense and resea...
3 days ago
Sr. Developer Enablement Engineer - 1043
$144K - $194K *
Champion developer enablement by creating technical documentation and support resources for advanced quantum computing platforms, ensuring user success through collaboration with cross-functional team...
3 weeks ago
$58K - $122K *
Champion IT operations support to enhance Positioning, Navigation, and Timing (PNT) systems for defense initiatives. Collaborate with teams to ensure reliability and efficiency in NAVWAR operations, i...
1 week ago
$120K - $140K *
Drive innovation by automating network infrastructure for enterprise IT workloads. Collaborate with a diverse team to enhance performance, stability, and scalability of next-gen networks while ensurin...
Today
Engineer (Communication Systems)
$95K - $115K *
Lead the charge in advancing Air Traffic Control Communication Systems through expert engineering and testing. Collaborate on operational test cases, ensuring system suitability and performance for cr...
1 week ago
$120K - $145K *
Help us drive innovation as a Senior Applications Engineer, providing technical leadership and support for semiconductor test systems. Collaborate with customers to deliver tailored solutions and ensu...
3 weeks ago
$95K - $115K *
Unlock potential by ensuring high-performance, secure, and scalable networks across multiple sites. Lead integration efforts for newly acquired companies while collaborating with IT and security teams...
Reposted 1 week ago
Senior Manufacturing Test Development Engineer
$104K - $208K *
Advance your career by developing robust automated test solutions for server products. Collaborate with cross-functional teams to enhance manufacturing quality and efficiency while leveraging cutting...
2 weeks ago
$79K - $99K *
Unlock your potential by delivering exceptional first-level IT support, troubleshooting hardware and software issues, and enhancing user experience for hospital staff and volunteers in a collaborative...
2 weeks ago
$140K - $180K *
Empower Partner Nation systems by integrating Army C5ISR capabilities into joint-level networks. Collaborate with military and foreign partners to ensure seamless interoperability and enhance operatio...
4 weeks ago
HPC Linux Systems & Infrastructure Engineer
$110K - $130K *
Drive the engineering of large-scale computing systems, collaborating across teams to deliver reliable hardware solutions while ensuring security compliance and automating tasks with scripting. Engage...
3 weeks ago
$80K - $95K *
Transform the future of manufacturing by implementing advanced Real-Time Scheduling solutions. Collaborate with clients to optimize processes, enhance software deployment, and drive efficiency in comp...
2 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.