Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$170K - $253K *
Join a team that's shaping the future of cloud solutions by developing and maintaining innovative software. Collaborate with engineers to solve complex challenges and enhance system performance while...
1 week ago
$120K - $145K *
Optimize cloud services by developing and maintaining automation tools that enhance reliability and efficiency. Collaborate with engineers to streamline operations, troubleshoot issues, and improve wo...
2 weeks ago
$130K - $160K *
Drive technical leadership in complex aerospace programs, overseeing requirements development, system design, integration, and testing. Collaborate with stakeholders to ensure successful project execu...
4 weeks ago
$116K - $136K *
Help us build robust IT infrastructure by automating processes and enhancing systems. You'll support engineering and operations, ensuring seamless access and compliance while reducing support volume t...
3 days ago
$86K - $198K *
Shape the future of cloud solutions by collaborating with architects and engineers to design, deploy, and manage innovative cloud environments, enhancing mission capabilities and driving transformatio...
2 days ago
$86K - $198K *
Elevate cloud solutions by collaborating with architects and engineers to design, deploy, and manage innovative cloud environments, enhancing enterprise capabilities and supporting mission-critical wo...
2 days ago
$95K - $115K *
Transform software solutions by integrating hardware and enhancing user interfaces in a collaborative environment. Utilize your expertise to support testing and documentation, ensuring top-notch perfo...
Reposted 5 days ago
Forward Deployed Engineer (Toronto)
$160K - $190K *
Join a team that's transforming enterprise AI by deploying innovative solutions that integrate seamlessly with existing systems. Leverage your engineering expertise to drive customer impact and accele...
2 weeks ago
Software Engineer III, Technical Infrastructure
$147K - $210K *
Transform software solutions by leveraging your programming expertise to manage project priorities and deliver innovative AI and infrastructure capabilities at scale, enhancing user experiences for mi...
1 week ago
$110K - $130K *
Shape innovative software solutions for trusted institutions, ensuring security and compliance while fostering a culture of rapid iteration and customer engagement. Collaborate closely with auditors a...
1 week ago
System Engineer - Pre-Production & Deployment
$79K - $147K *
Advance the future of strategic defense by leading developmental test planning and execution for the Fleet Ballistic Missile program. Collaborate across teams to ensure successful integration and test...
1 week ago
Senior IT Infrastructure Engineer
$110K - $130K *
Drive the evolution of IT infrastructure by managing Microsoft 365, enhancing cybersecurity, and optimizing network systems. Collaborate with teams to ensure operational resilience and support busines...
2 weeks ago
Systems Engineer - ICN Network PMO
$135K - $234K *
Reimagine engineering management by collaborating with diverse teams to define and track project goals, ensuring seamless communication and innovative solutions for a global network initiative...
Yesterday
$80K - $95K *
Empower the future of technology by managing Microsoft 365 services, ensuring security and performance. Collaborate with IT teams to deliver innovative solutions while providing Tier 2/3 support and d...
3 weeks ago
Customer Support Manager - Toronto
$80K - $95K *
Drive customer satisfaction by providing technical support and solutions for electric and hybrid vehicles. Collaborate with clients and internal teams to address issues efficiently and enhance perform...
Reposted 3 days ago
$73K - $90K *
Innovate technical sales support for Military, Aerospace, and Government sectors. Build relationships, drive sales opportunities, and deliver product training while collaborating with cross-functional...
6 days ago
$73K - $90K *
Accelerate progress at a dynamic role providing technical sales support for Military, Aerospace, and Government sectors. Engage with customers and partners, drive sales opportunities, and collaborate...
6 days ago
$73K - $90K *
Join us to provide technical sales support and develop key relationships in the Military, Aerospace, and Government sectors. Collaborate with teams to drive revenue growth and enhance customer satisfa...
6 days ago
$73K - $90K *
Elevate your career by providing technical sales support in Military, Aerospace, and Government sectors. Collaborate with teams to drive revenue, develop customer relationships, and deliver product tr...
6 days ago
$73K - $90K *
Join us to provide technical sales support for Military, Aerospace, and Government sectors. Develop relationships, support sales opportunities, and deliver training while collaborating with cross-func...
6 days ago
Test Automation Software Engineer
$69K - $158K *
Shape the future of cybersecurity by leveraging your software engineering skills to enhance test automation capabilities. Collaborate with teams to design, implement, and optimize quality assurance pr...
1 week ago
Senior Telecommunications Engineer
$110K - $130K *
Elevate your career by leading telecommunications infrastructure design and management. Own fiber records, oversee contractor delivery, and ensure compliance while collaborating with cross-functional...
Today
Senior Telecommunications Engineer
$110K - $130K *
Lead the design and management of telecommunications infrastructure, ensuring accurate records and compliance. Collaborate with teams to oversee fiber and copper cabling projects, driving quality and...
Today
$90K - $115K *
Champion a skilled team in industrial controls and automation, driving technical training and project support while fostering a culture of safety and continuous improvement to enhance team performance...
1 week ago
Hyperion Infrastructure Support Engineer
$120K - $140K *
Engineer robust Hyperion infrastructure solutions, ensuring seamless operations and support. Collaborate on enhancements, provide on-call troubleshooting, and maintain cloud-integrated systems to driv...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.