Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$80K - $95K *
Manage IT systems support and administration for High Performance Computing environments. Engage in troubleshooting, monitoring, and optimizing multi-vendor servers and clusters while providing Tier 1...
3 weeks ago
Technical Staff Engineer-Product/Test
$110K - $130K *
Develop and enhance automated test systems for integrated circuits, collaborating with cross-functional teams to ensure efficient product validation and manufacturing solutions while mentoring junior...
2 weeks ago
$80K - $95K *
Drive integration and testing of advanced subsystems, collaborating with teams and customers to ensure successful deployment and performance evaluation in dynamic environments. Travel up to 40% to sup...
2 weeks ago
$82K - $173K *
Architect innovative RF testing solutions to enhance national security. Collaborate with a leading R&D team to develop and validate critical systems, ensuring safety and compliance while executing com...
3 days ago
$191K - $293K *
Drive the design and development of scalable backend services, ensuring reliable data delivery from Tanium to external systems. Mentor engineers and shape technical direction while enhancing observabi...
2 weeks ago
$191K - $293K *
Join a team that's shaping the future of data integration by designing and building scalable backend services. Lead technical direction, mentor engineers, and ensure reliable data delivery to enhance...
2 weeks ago
$100K - $120K *
Drive the security and scalability of global IT environments by managing networks, servers, and cloud services. Collaborate with teams to enhance infrastructure reliability and efficiency while troubl...
6 days ago
$128K - $192K *
Transform customer support by leading technical solutions and enhancing product quality. Drive service strategies and foster team development to ensure exceptional service delivery and operational exc...
Today
Data Center Project Engineer (TFO)
$100K - $120K *
Engineer mission-critical data center projects, focusing on tenant fit-out and deployment. Collaborate with teams to ensure projects meet specifications, timelines, and budgets while maintaining safet...
3 weeks ago
$90K - $110K *
Join a team that's driving IT operational excellence by enhancing system stability and collaboration. Utilize your technical skills to resolve complex issues and improve user experiences in a fast-pac...
Reposted 3 days ago
$95K - $115K *
Partner with us to enhance our IT operations, ensuring a stable and efficient workplace. Collaborate with stakeholders and teams to resolve issues, manage incidents, and drive continuous improvement i...
Reposted 1 week ago
Software Engineer Integration and Test
$95K - $115K *
Develop and maintain production software for gimbal systems, enhancing quality control and customer integration through innovative technologies and streamlined processes, in a collaborative environmen...
Reposted 4 weeks ago
Technical Staff, Platform Architect
$160K - $190K *
Engage in the development of cutting-edge AI infrastructure, optimizing solutions for high-profile clients. Drive innovation in datacenter technologies, collaborating with partners to enhance performa...
1 week ago
Technical Staff, Platform Architect
$150K - $180K *
Shape the future of AI infrastructure by driving innovative solutions and optimizing performance for enterprise-scale applications. Collaborate with partners to develop cutting-edge architectures that...
1 week ago
$91K - $167K *
Optimize service reliability and performance by applying Site Reliability Engineering practices. Collaborate with cross-functional teams to enhance monitoring, automate processes, and drive continuous...
2 days ago
$64K - $103K *
Help us lead the charge in providing exceptional IT support and troubleshooting for computer systems and networks. You'll manage incidents, assist users, and ensure smooth operations while fostering a...
1 week ago
$95K - $115K *
Drive the management of a Linux and Windows cloud environment, enhancing performance and security. Collaborate with a team to deliver project goals while providing effective communication across all s...
Yesterday
$60K - $122K *
Elevate your IT support skills by ensuring reliable technology for diverse teams. Provide hands-on troubleshooting across multiple platforms and environments, enhancing workflows and user experiences...
2 days ago
Specialist, Technical Training and Support
$73K - $121K *
Optimize global microbiology training and compliance by developing curricula, providing expert guidance, and ensuring adherence to regulatory standards. Collaborate across teams to enhance methodologi...
Today
Specialist, Technical Training and Support
$73K - $121K *
Shape the future of microbiology by leading global training initiatives, ensuring compliance with regulatory standards, and providing expert technical support across teams. Drive innovation in methodo...
Today
$200K - $235K *
Join a team that's shaping the future of systems engineering by analyzing requirements, guiding design, and ensuring technical integrity for complex systems. Lead integration efforts and develop docum...
1 week ago
$200K - $235K *
Join our team to engineer innovative system solutions, guiding requirements analysis, design, and integration for complex systems. Lead technical documentation and ensure operational excellence while...
1 week ago
$175K - $232K *
Drive technical partnership with AI labs, converting needs into solutions. Lead the architectural design, prototype demos, and manage pilots for revenue growth. Collaborate with R&D; build a scalable...
Reposted 1 week ago
$175K - $232K *
Unlock your potential by leading technical discovery for cutting-edge AI labs. Partner with researchers to translate requirements into tailored solutions while building foundational processes that dri...
Reposted 1 week ago
$81K - $122K *
Join a team that's shaping the future of semiconductor assembly by driving innovative applications engineering projects, optimizing processes, and enhancing product development in a collaborative labo...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.