Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$77K - $128K *
Engage in server installations and support, ensuring optimal performance and security. Collaborate with teams to manage logistics and technical documentation while troubleshooting complex issues in a...
2 days ago
$110K - $130K *
Provide expert technical support by resolving complex issues that AI can't handle. Collaborate with engineering teams, manage customer interactions, and enhance support systems to ensure efficient tic...
Today
$80K - $95K *
Elevate your career by troubleshooting complex server environments and business applications. Collaborate with clients and vendors to resolve incidents swiftly, ensuring optimal performance of network...
3 weeks ago
$116K - $130K *
Make your mark at a pivotal role providing technical support for a COTS software solution, ensuring seamless operations and a positive user experience for federal customers through effective troublesh...
3 weeks ago
$85K - $105K *
Empower a team of Service Engineers while optimizing physical security systems. Lead advanced troubleshooting, enhance client experiences, and ensure operational excellence through collaboration and m...
3 weeks ago
$85K - $105K *
Inspire excellence by leading a team of Service Engineers to optimize and enhance physical security systems. Drive technical solutions, mentor staff, and ensure exceptional client experiences through...
3 weeks ago
$110K - $130K *
Elevate client technology solutions by collaborating on upgrades, migrations, and infrastructure design. Engage with teams to drive innovation and ensure seamless service delivery across diverse proje...
4 weeks ago
Product Support Engineer - Medical Device Service
$91K - $147K *
Drive service excellence by acting as the technical liaison for product support, ensuring readiness and training for new products while enhancing service documentation and strategies to optimize custo...
Yesterday
Software Application Support Engineer, Retail & Marcom Engineering (R&ME)
$110K - $130K *
Collaborate with cross-functional teams to ensure software release readiness, troubleshoot issues, and optimize test environments, driving operational efficiency and rapid service restoration in a dyn...
3 weeks ago
$95K - $115K *
Shape the future of IT solutions by leveraging your expertise to deliver tailored demos and workshops. Collaborate with cross-functional teams to design innovative solutions that meet customer needs a...
Today
$95K - $115K *
Champion innovative solutions by leveraging deep expertise in IT and DEX. Engage with customers through tailored demos and workshops, translating technical insights into business value while collabora...
Today
$110K - $130K *
Join a team that's redefining enterprise IT solutions by leveraging deep expertise to deliver tailored demos and innovative proposals, while collaborating cross-functionally to drive customer success...
Today
$95K - $115K *
Engage with clients to deliver tailored IT solutions, leveraging deep expertise in enterprise environments. Collaborate cross-functionally to drive innovation and ensure customer success through effec...
Today
Global Software Support Engineer III - (E3)
$108K - $148K *
Drive customer satisfaction by managing software issues, collaborating with engineering, and enhancing product quality through effective training and validation processes. Engage with clients to analy...
1 week ago
Specialist, Technical Support Engineering / Transmission Control (TC)
$73K - $135K *
Drive technical excellence in SATCOM operations by providing expert support, analysis, and training. Collaborate with teams to enhance system performance and ensure cybersecurity compliance while deli...
2 weeks ago
$122K - $150K *
Elevate your career by leading reliability improvements and asset health strategies for critical grinding circuits. Collaborate across teams to enhance equipment performance while ensuring safety and...
Today
$120K - $140K *
Manage and grow technical customer accounts while identifying new business opportunities in the electronics and semiconductor sectors. Collaborate with engineering teams to address challenges and deli...
2 days ago
$180K - $200K *
Elevate your career by designing and implementing a high-performance testing network, enhancing both manual and automated testing capabilities through innovative solutions and collaboration with cross...
6 days ago
$93K - $167K *
Join a team that's dedicated to building scalable cloud-based software solutions. Collaborate across teams to enhance fraud and credit strategies while delivering high-quality code in an Agile environ...
Yesterday
Senior AWS HPC Platform Support Engineer
$228K - $245K *
Optimize complex integrated systems through hands-on technical analysis and troubleshooting. Collaborate with cross-functional teams to enhance application performance and ensure operational readiness...
Yesterday
$88K - $105K *
Drive innovative solutions as a Systems Engineer, leveraging your expertise in enterprise environments to enhance system performance and security while collaborating with cross-functional teams to ach...
1 week ago
Manager Engineering Technical Support - Level 1
$121K - $181K *
Manage engineering technical support while balancing program needs and fostering team engagement. Oversee mentoring, process improvements, and functional oversight across multiple programs to ensure h...
Yesterday
Senior Field Deployment Engineer
$120K - $170K *
Champion the deployment and support of complex engineering systems, leading hands-on installations and troubleshooting in dynamic environments. Collaborate cross-functionally to enhance system design...
Today
Sr. Technical Training Engineer
$93K - $121K *
Champion the development of technical training content and delivery, ensuring field personnel acquire essential skills. Collaborate with teams to enhance knowledge management and drive effective train...
1 week ago
$120K - $190K *
Join a dynamic team as a Senior IT Engineer, overseeing end-to-end IT systems. You'll enhance employee experiences through automation, manage security compliance, and collaborate across departments to...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.