Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$77K - $128K *

Engage in server installations and support, ensuring optimal performance and security. Collaborate with teams to manage logistics and technical documentation while troubleshooting complex issues in a...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Provide expert technical support by resolving complex issues that AI can't handle. Collaborate with engineering teams, manage customer interactions, and enhance support systems to ensure efficient tic...

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Elevate your career by troubleshooting complex server environments and business applications. Collaborate with clients and vendors to resolve incidents swiftly, ensuring optimal performance of network...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$116K - $130K *

Make your mark at a pivotal role providing technical support for a COTS software solution, ensuring seamless operations and a positive user experience for federal customers through effective troublesh...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $105K *

Empower a team of Service Engineers while optimizing physical security systems. Lead advanced troubleshooting, enhance client experiences, and ensure operational excellence through collaboration and m...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $105K *

Inspire excellence by leading a team of Service Engineers to optimize and enhance physical security systems. Drive technical solutions, mentor staff, and ensure exceptional client experiences through...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate client technology solutions by collaborating on upgrades, migrations, and infrastructure design. Engage with teams to drive innovation and ensure seamless service delivery across diverse proje...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$91K - $147K *

Drive service excellence by acting as the technical liaison for product support, ensuring readiness and training for new products while enhancing service documentation and strategies to optimize custo...

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Collaborate with cross-functional teams to ensure software release readiness, troubleshoot issues, and optimize test environments, driving operational efficiency and rapid service restoration in a dyn...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Shape the future of IT solutions by leveraging your expertise to deliver tailored demos and workshops. Collaborate with cross-functional teams to design innovative solutions that meet customer needs a...

Today

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Champion innovative solutions by leveraging deep expertise in IT and DEX. Engage with customers through tailored demos and workshops, translating technical insights into business value while collabora...

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining enterprise IT solutions by leveraging deep expertise to deliver tailored demos and innovative proposals, while collaborating cross-functionally to drive customer success...

Today

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Engage with clients to deliver tailored IT solutions, leveraging deep expertise in enterprise environments. Collaborate cross-functionally to drive innovation and ensure customer success through effec...

Today

  •   Less than 5 years exp.  •   Information Technology

$108K - $148K *

Drive customer satisfaction by managing software issues, collaborating with engineering, and enhancing product quality through effective training and validation processes. Engage with clients to analy...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$73K - $135K *

Drive technical excellence in SATCOM operations by providing expert support, analysis, and training. Collaborate with teams to enhance system performance and ensure cybersecurity compliance while deli...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$122K - $150K *

Elevate your career by leading reliability improvements and asset health strategies for critical grinding circuits. Collaborate across teams to enhance equipment performance while ensuring safety and...

Logan Lake, BCIn-Person

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Manage and grow technical customer accounts while identifying new business opportunities in the electronics and semiconductor sectors. Collaborate with engineering teams to address challenges and deli...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$180K - $200K *

Elevate your career by designing and implementing a high-performance testing network, enhancing both manual and automated testing capabilities through innovative solutions and collaboration with cross...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$93K - $167K *

Join a team that's dedicated to building scalable cloud-based software solutions. Collaborate across teams to enhance fraud and credit strategies while delivering high-quality code in an Agile environ...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$228K - $245K *

Optimize complex integrated systems through hands-on technical analysis and troubleshooting. Collaborate with cross-functional teams to enhance application performance and ensure operational readiness...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Drive innovative solutions as a Systems Engineer, leveraging your expertise in enterprise environments to enhance system performance and security while collaborating with cross-functional teams to ach...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$121K - $181K *

Manage engineering technical support while balancing program needs and fostering team engagement. Oversee mentoring, process improvements, and functional oversight across multiple programs to ensure h...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $170K *

Champion the deployment and support of complex engineering systems, leading hands-on installations and troubleshooting in dynamic environments. Collaborate cross-functionally to enhance system design...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$93K - $121K *

Champion the development of technical training content and delivery, ensuring field personnel acquire essential skills. Collaborate with teams to enhance knowledge management and drive effective train...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $190K *

Join a dynamic team as a Senior IT Engineer, overseeing end-to-end IT systems. You'll enhance employee experiences through automation, manage security compliance, and collaborate across departments to...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.