Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Technical Support Specialist- FortiSASE
$90K - $110K *
Advance your career by providing expert technical support for cutting-edge cybersecurity solutions. Collaborate with global teams to troubleshoot, analyze, and enhance customer experiences while drivi...
4 days ago
Technical Support Specialist- FortiSASE
$90K - $110K *
Elevate customer satisfaction by troubleshooting and resolving technical issues with Fortinet’s Secure Access Service Edge product, ensuring seamless communication and effective solutions for clients...
5 days ago
$80K - $95K *
Elevate technical performance by leading field deployments and maintenance, mentoring junior engineers, and ensuring high-quality service delivery through proactive fault management and adherence to e...
1 week ago
$80K - $95K *
Unlock potential by driving innovative solutions for radio communication systems, ensuring stability and performance across all platforms. Collaborate with diverse teams to enhance operational capabil...
Reposted yesterday
Advisory Engineer, Development
$120K - $145K *
Join a team that's shaping the future of cloud infrastructure by developing innovative server and rack solutions. Collaborate with cross-functional teams to translate customer needs into technical exc...
2 days ago
Global Software Support Engineer I
$70K - $95K *
Transform customer software support by resolving equipment application issues, analyzing software problems, and enhancing product knowledge through training. Collaborate with teams to ensure effective...
1 week ago
$127K - $210K *
The Support Engineer at Meter will tackle complex networking challenges and provide high-quality technical service to customers. This role involves troubleshooting across the network stack, managing c...
Reposted 4 weeks ago
Product Support Engineer - Altius 600
$114K - $171K *
Develop and implement sustainment strategies for advanced defense products, ensuring operational readiness and longevity. Collaborate with cross-functional teams to optimize maintenance plans and supp...
Today
$95K - $115K *
Empower the U.S. Navy by facilitating seamless data migration to temporary networks, ensuring operational continuity during maintenance phases. Collaborate with stakeholders and conduct regular system...
Reposted 3 weeks ago
$71K - $119K *
Tackle complex production issues as an Enterprise Support Engineer, providing advanced technical support and ownership of customer cases. Collaborate across multiple layers to diagnose, troubleshoot...
3 weeks ago
$65K - $108K *
Unlock potential by providing advanced technical support and engineering expertise to resolve complex production issues. Manage end-to-end case ownership while collaborating with teams to enhance serv...
3 weeks ago
$114K - $130K *
Engage in the integration and coordination of complex rail and transit systems, collaborating across engineering disciplines to manage technical interfaces and ensure successful project delivery in a...
Today
Senior Data Center Support Services Technician
$57K - $118K *
Transform data center operations by mentoring technicians, ensuring compliance, and enhancing system reliability. Collaborate with teams to implement solutions and drive continuous improvement in hard...
2 days ago
Senior Data Center Support Services Technician
$57K - $118K *
Unlock potential by guiding a team in data center operations, ensuring optimal performance through mentoring, troubleshooting, and adherence to best practices. Collaborate across technical and non-tec...
6 days ago
Senior Data Center Support Services Technician
$57K - $118K *
Shape the future of data center operations by mentoring technicians, overseeing hardware maintenance, and ensuring compliance with safety protocols. Collaborate across teams to enhance system reliabil...
1 week ago
Senior Data Center Support Services Technician
$57K - $118K *
Partner with us to enhance data center operations by leveraging your expertise in infrastructure support, troubleshooting, and process improvement. Drive efficiency and innovation while collaborating...
2 weeks ago
Senior Data Center Support Services Technician
$57K - $118K *
Join a dynamic team to oversee data center operations, ensuring optimal performance and reliability. Collaborate with technical teams, mentor staff, and implement solutions to enhance infrastructure r...
2 weeks ago
$110K - $130K *
Innovate within a high-stakes environment by overseeing complex electrical and HVAC systems. Ensure reliability and sustainability in mission-critical data center operations while leading projects and...
6 days ago
$110K - $150K *
Own the technology experience in our New York office, providing IT support, managing compliance tools, and leading employee onboarding while collaborating with senior leadership to ensure seamless ope...
2 weeks ago
480 - Administration - Senior IT Systems Engineer
$110K - $130K *
Shape the future of IT by leading a dynamic team, resolving complex technical issues, and driving innovative solutions across multiple sites while enhancing security and efficiency in a growing indepe...
Reposted 2 weeks ago
$90K - $110K *
Help us enhance semiconductor testing by providing expert support and troubleshooting for automated test equipment. Engage with customers and collaborate across teams to ensure optimal performance and...
Reposted 3 weeks ago
$100K - $110K *
Transform manufacturing processes by optimizing performance, enhancing safety, and driving continuous improvement initiatives. Collaborate cross-functionally to elevate operational efficiency and prod...
2 weeks ago
Senior Customer Support Engineer - Managed Inference
$145K - $170K *
Optimize customer success by providing exceptional technical support for cloud technologies. Collaborate with teams to troubleshoot issues, manage alerts, and develop training materials, ensuring seam...
2 weeks ago
Senior Customer Support Engineer - Managed Inference
$145K - $170K *
Empower our customers by providing exceptional technical support for cloud technologies. Collaborate with teams to resolve complex issues, enhance user experience, and contribute to innovative project...
2 weeks ago
$80K - $95K *
Shape the future of testing as you collaborate with teams to enhance test strategies, troubleshoot systems, and drive continuous improvement in manufacturing environments, ensuring quality and efficie...
4 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.