Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$88K - $123K *

Drive customer success by building strong relationships, ensuring satisfaction, and optimizing product value. Collaborate with clients to develop tailored success plans and provide strategic guidance...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform project management by leading high-impact initiatives through innovative solutions. Collaborate with multidisciplinary teams to drive strategic projects, ensuring alignment and effective exe...

Quebec, QCIn-Person

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Join a dynamic team to lead business analysis and portfolio delivery, ensuring strategic alignment and effective project management across diverse functions. Drive governance, define roadmaps, and enh...

Ottawa, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Elevate our Sales Development function by building and leading a high-performing SDR team. Design and implement outbound strategies that drive pipeline growth, collaborating with cross-functional team...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Champion the evolution of a hybrid IT infrastructure, leading major modernization projects while ensuring optimal performance and security across on-premises and cloud environments. Collaborate with a...

Montreal, QCIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Staffing

$135K - $160K *

Elevate your career by leading client partnerships and driving account growth in the Communications, Media & Entertainment sector. Collaborate with teams to deliver innovative solutions and enhance cl...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $188K *

Unlock potential by leading client service strategy and operational excellence for institutional investment solutions. Drive enhancements in client experience, retention, and scalability while managin...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $140K *

Lead and develop a high-performing team of Customer Success Managers, driving measurable value across a diverse customer portfolio while ensuring operational excellence and retention strategies are ef...

CanadaRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform your career by leading diverse projects, mentoring teams, and driving client satisfaction. Engage with stakeholders to ensure project success while managing budgets and timelines effectively...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Contribute to impactful project outcomes by leading diverse teams and managing complex initiatives. Drive efficiency and client satisfaction while mentoring junior staff and ensuring projects meet sco...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $160K *

Oversee customer deployment projects from initiation to closure, ensuring alignment on scope, schedule, and outcomes. Lead cross-functional teams, manage risks, and drive accountability to deliver suc...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Lead the charge in delivering high-quality project outcomes while managing a dynamic team. Engage with stakeholders, oversee regulatory processes, and ensure projects are completed on time and within...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock potential by driving business development strategies in the government technology sector. Collaborate with stakeholders to identify opportunities, enhance relationships, and support sales initi...

London, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $115K *

Elevate project success by managing multi-disciplinary teams to ensure on-time delivery, contract compliance, and customer satisfaction in a dynamic engineering environment. Drive profitability and fo...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K *

Take ownership of a high-performing Managed Services operation, leading a diverse team to enhance customer support, streamline endpoint management, and drive operational excellence in a 24/7 service m...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Drive growth and retention of a qualified network of Service Providers, ensuring contractual compliance and high-quality service delivery while fostering strategic partnerships for mutual benefit...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Join a team that's dedicated to providing exceptional technical support and maintaining robust IT infrastructure. Collaborate with IT professionals to enhance system performance and ensure seamless op...

Texas, USRemote

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $115K *

Elevate client satisfaction by leading a dynamic Service Delivery team, ensuring top-notch support and operational excellence in a fast-paced Managed Service Provider environment. Drive team developme...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team to design and implement innovative data engineering solutions, enhancing government operations through AI and machine learning. Collaborate with stakeholders to drive impactful dat...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$112K - $135K *

Unlock potential by driving innovative data engineering solutions for government clients. Collaborate on AI-based systems, enhance data capabilities, and lead projects to modernize platforms and optim...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead the charge in delivering innovative data engineering solutions for government clients. Collaborate on AI-driven projects, enhance data capabilities, and drive impactful outcomes within a dynamic...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Optimize data engineering solutions to enhance government services. Collaborate with teams to design, build, and implement AI-driven systems, ensuring effective data migration and integration for impa...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Drive impactful data engineering solutions for government clients, focusing on AI and machine learning. Collaborate with teams to enhance data capabilities, ensuring quality and efficiency in project...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$115K - $160K *

Drive change management initiatives across 7+ countries, ensuring operational, technology, and policy changes are assessed, approved, and deployed effectively. Collaborate with cross-functional teams...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.