Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$95K - $120K *

Join a dynamic team as you drive business growth through strategic client engagement, innovative proposals, and effective relationship management in the Manufacturing and Distribution sector. Shape th...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $120K *

Drive business growth by developing strategic sales plans, networking, and managing client relationships. Collaborate with teams to deliver tailored solutions and ensure successful transitions, while...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $120K *

Accelerate progress at our organization by driving business growth through strategic client engagement, innovative proposals, and effective relationship management in the Manufacturing and Distributio...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $120K *

Unlock your potential by driving business growth through strategic client engagement, innovative proposals, and effective relationship management in the Manufacturing and Distribution sector. Collabor...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $105K *

Transform business growth by driving new client partnerships and developing relationships with C-suite executives. Leverage your sales expertise to manage the entire sales cycle and exceed revenue goa...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $110K *

Accelerate progress at the forefront of business development, driving growth through strategic client engagement and innovative solutions in the Manufacturing and Distribution sector. Lead initiatives...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Engage with potential clients to drive business growth through strategic sales initiatives. Develop and execute tailored proposals, manage existing accounts, and leverage market insights to enhance se...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Engage your expertise to drive business growth by prospecting new clients, developing strategic sales plans, and managing existing accounts in the Manufacturing and Distribution sector. Collaborate wi...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$95K - $105K *

Transform business growth by driving new client partnerships and building relationships with C-suite executives. Leverage your sales expertise to manage the entire sales cycle and exceed revenue goals...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $105K *

Accelerate growth by driving new business opportunities and building relationships with C-suite executives and key decision-makers in the commercial real estate sector. Leverage your sales expertise t...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Unlock potential by leading KICK's US market entry as a Senior Client Partner. Drive revenue growth through strategic partnerships, data-driven insights, and innovative campaigns while mentoring a gro...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$175K - $200K *

Transform the restaurant vertical by owning strategy, optimizing offers, and driving growth. Leverage data and insights to create impactful merchant-facing products, ensuring profitability and strong...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$175K - $200K *

Reimagine the restaurant vertical by driving strategy, optimizing offers, and enhancing merchant experiences. Own product development and metrics to ensure profitability while collaborating cross-func...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$193K - $220K *

Drive the strategy for a dynamic restaurant vertical, leveraging data and insights to optimize product offerings, enhance partner profitability, and lead cross-functional teams in a fast-paced environ...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$175K - $200K *

Lead the charge in transforming the restaurant vertical by owning strategy, optimizing offers, and driving growth. Collaborate cross-functionally to enhance merchant experiences and ensure profitabili...

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $145K *

Transform the AEM platform strategy and roadmap, bridging business and tech to enhance content supply chain efficiency in a regulated environment, while driving innovation and stakeholder collaboratio...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive the charge in managing multi-million dollar digital initiatives, bridging stakeholders and technical teams to translate business vision into actionable product roadmaps. Leverage enterprise proj...

Toronto, ONIn-Person

Reposted 2 days ago

  •   8 - 10 years exp.  •   Staffing

$90K - $120K *

Join a collaborative team as a Senior Talent & Culture Business Partner, working closely with leadership to shape workforce strategies and foster a thriving community culture through effective talent...

Reposted today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$142K - $237K *

Lead mission-critical Application Hosting programs, ensuring operational excellence, customer satisfaction, and financial performance while managing risks and driving continuous improvement across hyb...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$142K - $237K *

Champion a mission-critical Application Hosting program, leading contract execution, service performance, and customer satisfaction. Drive operational excellence and continuous improvement across hybr...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$100K - $120K *

Unlock potential by guiding clients through their journey, driving adoption, and ensuring success. Manage relationships, monitor account health, and collaborate across teams to deliver exceptional cus...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $180K *

Innovate your career by leading complex technical programs that bridge business objectives and execution. Collaborate across teams to drive advertiser-facing initiatives in a dynamic environment, ensu...

6 days ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead the development of innovative payment solutions by managing product strategy, delivery, and stakeholder engagement. Collaborate with cross-functional teams to enhance customer experience and driv...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Grow your career by managing key partnerships in the automotive sector. Drive adoption and revenue growth while collaborating with internal teams to enhance client relationships and deliver strategic...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Accelerate growth by managing key automotive partnerships, driving adoption and revenue expansion. Collaborate with internal teams to enhance client relationships and deliver strategic insights, ensur...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.