Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$120K - $145K *

Contribute to the development of innovative data analytics solutions by driving product management initiatives across key commodities sectors, collaborating with cross-functional teams to exceed custo...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$135K - $160K *

Drive the development of innovative data analytics solutions for multiple sectors, ensuring alignment with customer needs and business strategy while collaborating across teams to deliver impactful re...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$150K - $185K *

Champion growth by partnering with leaders to drive talent strategies, enhance performance management, and optimize organizational design in a fast-paced environment. Collaborate with teams to transla...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Pioneer innovative product strategies and lead cross-functional teams to drive brand growth. This role focuses on identifying market opportunities, developing new concepts, and executing successful pr...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $105K *

Innovate customer partnerships by driving platform adoption and strategic alignment. As a key advisor, you'll enhance executive relationships, identify growth opportunities, and ensure exceptional out...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$150K *

Drive effective claims management and data analytics to enhance risk operations across diverse property portfolios, ensuring compliance and supporting strategic decision-making in a collaborative envi...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$194K - $285K *

Transform customer insights into actionable strategies that enhance product adoption and drive growth. Lead cross-functional teams to optimize user journeys and ensure a seamless experience across Cis...

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$166K - $214K *

Lead the charge in driving high-impact initiatives across teams while enhancing collaboration, optimizing resources, and ensuring strategic alignment within the organization. Your expertise will conne...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Drive customer success by managing post-sale relationships, ensuring product adoption, satisfaction, and retention. Serve as a trusted advisor, aligning solutions with business objectives to maximize...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$92K - $136K *

Help us drive customer success by owning and optimizing digital engagement programs. You'll lead strategy, build automated journeys, and analyze performance to enhance customer experiences and ensure...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$88K - $124K *

Transform customer success by partnering with enterprise clients to drive renewals, enhance feature adoption, and provide strategic guidance. Mentor junior colleagues while acting as a trusted advisor...

1 week ago

  •   5 - 7 years exp.  •   Media

$88K - $124K *

Lead customer success initiatives as a trusted advisor, driving value for major clients. Collaborate with teams to enhance client relationships, mentor colleagues, and ensure seamless support, while a...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $110K *

Lead customer success initiatives by partnering with enterprise clients to enhance product value, drive engagement, and ensure retention. Utilize modern tools and data insights to proactively address...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$102K - $127K *

Elevate operational performance by managing customer enablement initiatives, ensuring alignment between Global Customer Management and local operations. Drive continuous improvement and foster strong...

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$162K - $224K *

Champion the evolution of marketing technology by managing the roadmap and execution of innovative tools that enhance borrower engagement and streamline campaign processes, leveraging AI and data to d...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team as a Senior Product Marketing Manager, shaping go-to-market strategies for innovative distributor products. Collaborate across functions to define customer needs, craft messaging...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Transform the go-to-market strategy for distributor products by engaging with customers, defining ideal buyers, and crafting compelling messaging. Collaborate across teams to shape product launches an...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Take ownership of a pivotal role in shaping product marketing strategies for distributors. Collaborate with cross-functional teams to define customer needs, craft messaging, and drive successful produ...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Deliver exceptional customer support and strategic guidance, fostering strong relationships to enhance product adoption and drive success for clients. Analyze needs, scope initiatives, and champion cu...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $250K *

Engage with cloud partners to drive co-sell strategies, enhance pipeline growth, and foster relationships. Act as a liaison between internal sales teams and cloud partners, ensuring alignment and exec...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Drive strategic partnerships and co-sell initiatives with cloud providers, enhancing pipeline growth and revenue. Collaborate with internal sales teams and cloud partners to execute effective go-to-ma...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Lead strategic partnerships with cloud providers to drive co-sell initiatives, enhance pipeline generation, and foster deep relationships with key stakeholders, ensuring alignment between internal sal...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Drive growth by managing strategic cloud partnerships, aligning sales strategies, and executing co-sell initiatives to enhance pipeline and revenue. Collaborate with internal teams and cloud partners...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Elevate cloud partnerships by driving co-sell strategies and building strong relationships with AWS and Microsoft teams, ensuring pipeline growth and revenue acceleration through effective collaborati...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $250K *

Unlock growth as a Senior Cloud Partner Sales Manager, bridging internal sales and cloud partners. Drive co-sell strategies, build relationships, and generate pipeline to accelerate revenue in a dynam...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.