Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$180K - $215K *

Lead the charge in managing high-impact client engagements, overseeing the full delivery lifecycle of complex projects, collaborating across teams, and ensuring successful outcomes while building last...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Shape the future of wholesale operations by leading cross-functional teams, enhancing customer experiences, and driving growth through strategic partnerships and innovative operational practices...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Champion an exceptional customer service team of 100+, driving satisfaction and retention by optimizing processes, inspiring performance, and implementing change management to enhance operational effi...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Grow your career with a dynamic role that shapes digital strategies, deepens client relationships, and delivers transformative solutions for major telecom clients, all while leading high-performing te...

US-AnywhereIn-Person

Reposted 4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Lead the charge in delivering transformative digital strategies for top-tier clients, forming executive partnerships and developing market-ready products that foster innovation and drive revenue growt...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $170K *

Shape the future of communication strategies by leading diverse teams to enhance customer satisfaction and loyalty, while driving business growth through innovative communication initiatives and colla...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$143K - $286K *

Discover a transformative leadership role driving global customer experience strategy, fostering innovation and operational excellence while building a high-performing team across diverse markets to e...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Join a leadership team focused on enhancing customer experiences across functions. Drive strategies for customer care, ensuring alignment with operational goals while managing a dedicated team in a dy...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$75K - $95K *

Optimize customer experience by leading and empowering a dedicated team to enhance sales strategies, ensuring alignment with company goals while fostering growth and collaboration across departments...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K *

Transform client engagement through strategic leadership and innovative initiatives. Drive revenue growth, enhance team capabilities, and deliver exceptional project outcomes while fostering strong re...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K *

Contribute to strategic client engagement while leading a talented team in driving innovative customer solutions, managing revenue goals, and enhancing operational expertise to advance the firm’s mark...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K *

Advance the firm's strategy and client engagement by nurturing business opportunities, leading project teams, and fostering innovative initiatives. Drive revenue and enhance team capabilities while ac...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Pioneer onboarding excellence by redefining customer experiences through strategy, automation, and cross-vertical collaboration, ensuring swift adoption and retention. Drive measurable outcomes while...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Shape the future of customer success by leading operations and vendor partnerships. Drive accountability, optimize processes, and enhance the overall customer experience in a fast-paced, cross-functio...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$89K - $169K *

Lead and empower the Long Term Care Client Engagement team, driving strategic initiatives and fostering collaboration across functions to enhance client service and satisfaction while managing a dynam...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $130K *

Transform client experiences by leading document processing and mail operations. Oversee service delivery, enhance client relationships, and drive operational efficiency in a high-volume environment t...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Drive enterprise-scale tech strategy by bridging business and IT to enhance commercial and medical field effectiveness. Lead cross-functional teams, manage product lifecycles, and implement user-centr...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$157K - $213K *

Unlock your potential as a strategic leader, fostering institutional relationships and delivering tailored asset management solutions while driving sales processes and client service excellence...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Lead the charge in optimizing our CRM strategy to enhance user engagement and support business growth. Collaborate cross-functionally to drive adoption, streamline processes, and deliver insightful an...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $170K *

Join a dynamic team to drive product strategy and enhance customer engagement through innovative solutions and leadership. Lead Product Managers and collaborate across functions to optimize experience...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$164K - $261K *

Champion successful outcomes by leading complex, strategic programs while fostering team collaboration and maintaining executive-level client relationships in a dynamic consulting environment...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$164K - $261K *

Lead the charge in driving successful customer outcomes by managing complex implementation programs, fostering collaboration among skilled teams, and ensuring adherence to project methodologies to del...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$100K - $130K *

Shape the future of customer experience by leading a dedicated team to enhance client engagement, drive retention, and implement innovative solutions to ensure exceptional service across diverse clien...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Drive transformation in customer support by leading operations and teams, enhancing quality and reducing costs while leveraging AI solutions for scalability and efficiency...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$176K - $265K *

Shape the future of MarTech by leading product strategy and execution for an integrated engagement platform, bridging audience signals and decisioning across channels to enhance personalization and cu...

Today

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.