Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$90K - $120K *

Join a team that's shaping Customer Success by leading a skilled group focused on enhancing client engagement across diverse account tiers while utilizing data-driven insights to foster retention and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$85K - $95K *

Champion the evolution of our adtech solutions, driving value through strategic relationships and seamless campaign execution, while leveraging innovation to enhance user experience for clients and pa...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $250K *

The Director, Customer Success will lead and scale the Customer Success function at NAYA Therapeutics while directly managing a portfolio of strategic partners and enterprise accounts...

Chicago Heights, IL (Cook County) and 19 other locationsRemote

Reposted 1 week ago

by Daniel Teper  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$143K - $206K *

Unlock potential by leading a dynamic Customer Success team focused on driving value and growth for strategic enterprise clients. Foster partnerships and ensure high-quality engagement to enhance cust...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $180K *

Shape strategic digital products and solutions, engage executives, and drive innovative experience initiatives to enhance client success and meet business growth objectives...

US-AnywhereRemote

1 week ago

  •   15+ years exp.  •   Enterprise Technology

$171K - $273K *

Lead the strategy for enterprise customer success delivery by driving insights, aligning teams, and supporting execution across complex customer portfolios, ensuring tangible business outcomes and hig...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Elevate customer success by leveraging research expertise to drive platform adoption, mitigate churn, and foster impactful relationships. Collaborate with teams to enhance customer value and lead a de...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Join us to drive revenue growth and strategic expansion within a top-tier client partnership, leveraging your expertise in AI and data solutions to convert opportunities in a complex technological env...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Partner with us to drive strategic relationships and enhance partner success in healthcare. Own critical collaborations, deliver insights, and ensure growth while aligning internal teams to meet opera...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $135K *

Transform healthcare outcomes by leading strategic partnerships with health systems and large practices. Drive measurable results while mentoring junior team members and advocating for customer needs...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $168K *

Transform the Customer Success landscape by leading a dynamic team, coaching reps, managing escalations, and driving continuous improvement for an outstanding customer experience...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $156K *

Champion customer success by providing strategic guidance and solutions, driving collaboration across teams to enhance operational efficiency for major clients while nurturing long-term partnerships...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Champion customer success by managing enterprise accounts and driving retention, expansion, and measurable outcomes. Leverage data insights and stakeholder relationships to ensure value delivery and m...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$121K - $201K *

Innovate customer success by managing relationships and driving strategic initiatives to empower clients. Leverage expertise in program management and technical understanding to ensure product adoptio...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Elevate your career by managing complex client relationships, driving strategic growth and innovation in AI and data solutions for enterprise-level accounts, particularly within the expansive Amazon e...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$195K - $366K *

Drive transformation in Customer Success by implementing strategic initiatives that enhance retention, adoption, and revenue through innovative measurement and operational capabilities across global t...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $95K *

Drive customer success by managing relationships post-onboarding, ensuring clients achieve their business goals while collaborating cross-functionally to enhance product adoption, engagement, and over...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $250K *

As the Director of Customer Success, you will serve as the voice of the customer and a critical driver of long-term business growth.

Deming, NM (Luna County) and 18 other locationsRemote

Reposted 1 week ago

by Daniel Teper  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $250K *

As the Director of Customer Success, you will serve as the voice of the customer and a critical driver of long-term business growth.

Miami, FL (Miami-dade County) and 21 other locationsRemote

Reposted 1 week ago

by Daniel Teper  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $115K *

Elevate customer success by guiding private practices through implementation and growth. Utilize your problem-solving abilities to drive meaningful change and enhance financial performance while ensur...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $110K *

Join a team that's dedicated to delivering exceptional customer experiences. You will be instrumental in managing relationships and ensuring client success through proactive engagement and strategic a...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Lead the Customer Success team to enhance customer engagement, drive product adoption, and improve retention. Collaborate cross-functionally to optimize customer experience and operational processes w...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Transform customer success by leading a high-impact team to drive adoption, retention, and relationship depth in a dynamic AI environment. Engage with clients, optimize strategies, and set standards w...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$120K - $144K *

Accelerate progress at a leading EdTech company by driving scalable Customer Success strategies for SMB and Schools segments. Lead teams, optimize models, and ensure customer engagement and retention...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Champion customer success by leading a global team to drive impactful initiatives, ensuring clients achieve their goals through exceptional onboarding, support, and retention strategies while fosterin...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.