Support Escalation Engineer Jobs in Austin, TX

Lead the charge in delivering outstanding technical support and case management for complex escalated issues, ensuring customer success and trust while collaborating with teams to provide timely, high...

Join our innovative team to solve complex challenges while bridging customer support and development. You'll enhance product functionality and streamline escalation processes, gaining deep insights in...

Transform enterprise communications by leading technical escalations and mentoring engineers. Provide trusted technical leadership, solve complex issues, and strengthen customer relationships in a hig...

Deliver exceptional technical expertise to diagnose and resolve complex product issues, supporting enterprise customers and collaborating across teams to ensure successful integrations and custom solu...

Unlock potential by leveraging your deep networking expertise and customer-facing skills to drive improvements in complex product environments, ensuring reliability and resolving critical production i...

Shape the future of application support by driving team collaboration and solutions. As a key engineer, you'll analyze complex issues, enhance business systems, and mentor teammates to ensure service...

Lead executive partnerships for critical customer situations, enhancing value through technical resolution and strategic guidance, while managing complex engagements with senior stakeholders and align...

Join a team that's transforming the IoT landscape. As a Sales Engineer, you'll leverage innovative technology to improve supply chains and customer operations while driving digital transformation for...

Pioneer client relationships by uncovering challenges and identifying tailored solutions. Collaborate with teams to advance opportunities and deepen understanding of Treasury and Capital Markets, driv...

Pioneer an innovative employee engagement strategy that enhances team performance and workforce experience. Lead a skilled team, drive insights from data, and collaborate with leadership to align init...

Elevate customer experience by resolving complex technical issues for Premier clients. Collaborate with a dedicated team, utilizing strong communication and technical skills to support high-tier accou...

Collaborate to drive technical issue resolution and enhance support systems while serving enterprise clients across our AI platform, ensuring seamless communication and operational excellence in a fas...

Partner with us to stabilize complex customer situations in the Public Sector. You'll lead critical recovery efforts, build executive relationships, and drive value realization, leveraging your techni...

Engineer robust observability pipelines for multi-region disaster recovery, deploying critical monitoring strategies and infrastructure automation while ensuring comprehensive visibility across a dist...

Join a team that's driving customer success by building relationships, influencing sales strategy, and providing technical expertise. Engage deeply with clients to realize their goals while championin...

Drive the expansion and optimization of cloud technologies across the organization. Collaborate with cross-functional teams to implement and maintain robust solutions while mentoring junior engineers...

Help us enhance cybersecurity solutions for government agencies by delivering expert technical demonstrations, bridging complex findings to actionable insights, and building trust with diverse stakeho...

Partner with us to drive sales success as a key technical liaison, leveraging your cybersecurity expertise to support public sector clients through impactful technical demonstrations and relationship...

Join a dynamic team to drive sales initiatives by aligning security solutions with the needs of State, Local, and Education clients in the North and Northeast territories, fostering relationships and...

Champion the technical presales phase by serving as the primary contact for customers, guiding them through our software protection solutions. Lead product evaluations and collaborate with teams to en...

Engage with customers to drive software protection solutions as a Sales Engineer. Lead the presales process, understand client objectives, and provide technical expertise across diverse software licen...

Engage with State, Local, and Education customers in the South, aligning their security needs with innovative solutions. Drive sales through expert presentations and proof of concept engagements while...

Champion customer success by owning technical adoption and integration of cutting-edge security solutions. Build trusted relationships, guide clients through complex implementations, and drive measura...

Drive complex technical issue resolution as a Technical Support Engineer, collaborating across teams to enhance customer satisfaction and optimize support processes while managing multi-layer escalati...

Drive operational excellence by supporting complex cloud application systems, analyzing data, and ensuring high-performance standards. Collaborate with teams to deliver innovative solutions and enhanc...