Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$113K - $160K *

Elevate customer success by managing relationships with enterprise shippers, identifying operational issues, and coordinating cross-functional teams to enhance service delivery and performance metrics...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$450K - $500K+*

Transform healthcare by leading AI strategies for payers. Partner with executives to drive impactful change, optimize operations, and elevate member experiences through innovative solutions and strate...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Shape the future of customer operations by leading a dynamic team to enhance the Quote-to-Cash process, ensuring revenue accuracy and operational excellence in a fast-scaling global software environme...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $134K *

Shape the future of partner engagement by overseeing a diverse portfolio of ISV partners, driving automation and strategic initiatives to enhance onboarding and success through innovative workflows an...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Lead the charge in managing strategic relationships with government and military aviation customers, driving retention and growth across Latin America and South America while ensuring operational inte...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$140K - $150K *

Elevate your career by driving revenue and market growth in cybersecurity. As a Senior Territory Manager, you'll lead the sales cycle, build strategic partnerships, and deliver AI-powered solutions to...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at a leading tech firm by driving new business development in Southern California. Leverage your expertise to build a robust pipeline, win strategic accounts, and collaborate with...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving new business growth in Southern California's tech sector. You'll generate leads, close deals, and establish lasting client relationships in custom software development and...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's shaping the future of marketing integration through strategic analysis and execution. Collaborate cross-functionally to drive successful M&A initiatives and develop go-to-market str...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Engage with our Digital team to drive business growth and create value for strategic clients. Leverage your expertise in technology and advisory services to build trusted relationships, align solution...

Toronto, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Innovate your career by joining a dynamic team focused on M&A strategy and integration. Collaborate cross-functionally to evaluate opportunities, develop go-to-market strategies, and drive successful...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$93K - $113K *

Transform the recruitment landscape by leading full-cycle hiring for technical roles, fostering partnerships with leadership, and driving talent acquisition strategies for government programs...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $150K *

Join a dynamic team as you build strategic partnerships with enterprise customers, driving retention and growth while advocating for their success with innovative solutions and collaborative internal...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $150K *

Drive customer success by fostering strategic relationships with enterprise clients, enhancing solution adoption, and ensuring retention through proactive engagement and collaboration across teams...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $150K *

Engage enterprise customers by fostering strategic relationships, driving retention, and identifying growth opportunities. Collaborate across teams to enhance solution adoption and ensure customer suc...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $150K *

Drive customer success by managing strategic relationships with enterprise clients. Focus on retention, engagement, and growth while collaborating with internal teams to enhance solution adoption and...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$129K - $204K *

Champion innovative NetSuite solutions by leading projects, enhancing client relationships, and driving business improvements. Collaborate with teams to deliver exceptional results while educating sta...

Today

  •   5 - 7 years exp.  •   Business Services

$129K - $204K *

Shape the future of cloud solutions by leading NetSuite projects, enhancing client relationships, and delivering innovative business strategies. Drive implementation success while mentoring teams and...

Today

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Join a team that's redefining customer success by leveraging AI to enhance the post-sale journey. Lead and scale a dynamic team while driving retention and expansion for enterprise clients in a fast-p...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform the customer journey by leading a dynamic team to enhance onboarding, adoption, and retention. Leverage AI to drive value and scale operations while ensuring customer success and satisfactio...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $185K *

Transform client relationships by leading a dynamic team focused on customer success. Drive engagement, satisfaction, and operational excellence while shaping a new line of business in a services-led...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at the intersection of technical expertise and customer success. Serve as a trusted advisor, guiding clients to maximize product value through strategic consultation, problem resol...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of customer success by providing technical guidance and innovative solutions. Act as a trusted advisor, ensuring clients maximize product value while managing complex issues and advoc...

Austin, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $240K *

Drive global customer engagement by leading international CRM strategies that enhance retention and maximize lifetime value. Collaborate across teams to localize initiatives and ensure scalable, data...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $125K *

Pioneer client success by leading engagements within a dynamic team dedicated to providing innovative business solutions, managing financial processes, and fostering team development while driving res...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.