Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$149K - $166K *

Transform client relationships by managing high-volume sales pipelines and leading contract negotiations. Collaborate across teams to drive success for grocery and convenience retailers while navigati...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$220K *

Join a team that's dedicated to enhancing customer success through strategic account management. Drive growth and retention by optimizing the use of innovative HR solutions while building lasting rela...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$134K - $149K *

Drive the expansion of grocery and convenience partnerships, navigating complex negotiations and internal dynamics to secure long-term relationships. Thrive in a fast-paced environment, owning results...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$149K - $166K *

Elevate your career by driving strategic partnerships in a dynamic, fast-paced environment. As a key player, you'll navigate complex negotiations and collaborate across teams to deliver impactful solu...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$134K - $149K *

Transform your career by driving strategic partnerships in a dynamic, fast-paced environment. Leverage your expertise to navigate complex negotiations and deliver impactful solutions for grocery and c...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$134K - $149K *

Transform partnerships in the grocery and convenience sectors by driving growth and navigating complex negotiations. Thrive in a fast-paced environment, leveraging data and collaboration to create imp...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$90K - $105K *

Lead the charge in enhancing partner success through strategic support, operational excellence, and relationship management. Collaborate with cross-functional teams to ensure partner engagement and sa...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in transforming enterprise sales by managing complex, high-value deals with major brands. Collaborate with cross-functional teams to drive AI search visibility and build lasting partne...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$225K - $350K *

Contribute to our growth by owning the full sales cycle, from outbound prospecting to closing complex deals across mid-market and enterprise accounts. Collaborate with stakeholders to drive value and...

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $150K *

Drive enterprise growth by managing the full sales cycle for GRC solutions, engaging with key stakeholders to modernize compliance workflows. Leverage your GRC expertise and consultative selling skill...

Irvine, CARemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $150K *

Transform enterprise GRC workflows by owning the full sales cycle, engaging with key stakeholders, and delivering tailored solutions that drive compliance and risk management success. Your expertise w...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$138K - $196K *

Help us drive innovation by managing technical integrations with Cisco IQ. Collaborate with customers and partners to develop impactful use cases and demos that enhance network operations and streamli...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$138K - $196K *

Champion integration solutions by collaborating with customers and partners to enhance Cisco IQ's network operations. Drive product lifecycle improvements through technical demos and stakeholder engag...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$138K - $208K *

Transform complex deal structures and drive commercial success by advising senior leaders on high-value negotiations, ensuring alignment with global standards while navigating ambiguity and fostering...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Optimize client onboarding by managing multiple projects, ensuring timely delivery and high satisfaction. Collaborate cross-functionally to meet client needs and maintain project standards in a fast-p...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead transformative Workday implementations, managing client relationships and project lifecycles. Drive innovation and strategic growth while ensuring exceptional customer satisfaction and effective...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$143K - $216K *

Champion the execution of key programs within the Customer Success Management team, driving growth and transformation through collaboration with cross-functional partners and effective communication t...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$143K - $216K *

Join a team that's driving innovation and transformation through strategic program management. Collaborate with cross-functional partners to enhance customer success initiatives and ensure operational...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$272K - $374K *

Lead strategic sales initiatives within large Healthcare accounts, driving innovation and value through deep product knowledge. Collaborate with key stakeholders to exceed revenue targets and enhance...

Colorado, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$149K - $248K *

Transform client engagements by managing relationships and delivering high-quality consulting services. Lead teams, drive operational improvements, and develop new business opportunities while ensurin...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$149K - $248K *

Champion client engagement and operational excellence by managing consulting teams, driving quality standards, and fostering relationships within Military Health Systems. Lead new business development...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K *

Join a team that's dedicated to guiding homeowners through their electrification journey, ensuring seamless installations and proactive support while collaborating with internal teams to enhance custo...

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$160K - $240K *

Transform enterprise sales by leading complex cycles and building trusted relationships with CIOs and CTOs. Drive innovation in cloud architecture, data strategy, and AI solutions, connecting technica...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$197K - $344K *

Lead the charge in driving the CAPS AI-powered product roadmap, enhancing cloud-scale architecture, and fostering customer trust through innovative technical marketing and collaboration across teams...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by driving innovative field marketing strategies that engage key accounts and enhance sales collaboration. Shape impactful experiences that challenge norms and deliver measurable r...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.