Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$110K - $130K *

Transform the healthcare experience by fostering strong relationships with enterprise clients. Drive strategic initiatives for account management, enhancing member engagement and satisfaction while al...

Austin, TXRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate your career by partnering with sales teams to drive analytics and AI revenue. Leverage your expertise to accelerate deal closure, generate new opportunities, and empower field teams with strat...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $250K *

Elevate your career by mastering strategic sales approaches and building strong customer relationships to exceed revenue goals. Collaborate with teams, identify opportunities, and stay ahead of indust...

Connecticut, USRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $250K *

Shape the future of enterprise sales by mastering value propositions, cultivating relationships, and driving revenue growth through strategic approaches and collaboration with internal teams and partn...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $250K *

Unlock potential by mastering strategic sales approaches and cultivating relationships with customers. Drive revenue growth through tailored solutions, collaboration with internal teams, and active pa...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $250K *

Pioneer strategic sales initiatives to exceed revenue goals by cultivating relationships with clients and leveraging SHI's comprehensive solutions. Collaborate with teams to identify opportunities and...

New Jersey, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $250K *

Unlock potential by mastering strategic sales approaches to exceed revenue goals. Cultivate relationships with customers, identify opportunities, and collaborate with teams to deliver tailored solutio...

Arizona, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$92K - $140K *

Engage with cross-functional teams to drive large-scale software delivery and digital transformation. Leverage Agile methodologies and technical expertise to ensure timely, high-quality outcomes while...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$77K - $189K *

Drive growth by expanding digital solutions within existing accounts, collaborating with Core Account Executives to enhance customer relationships and satisfaction. Focus on strategic account planning...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $208K *

Elevate customer engagement by driving digital solutions and expanding relationships with Marketing, Digital, and Ecommerce leaders. Collaborate with Core Account Executives to unlock growth opportuni...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $189K *

Empower growth by developing strategic relationships with Marketing and Ecommerce leaders, driving account expansion and cross-sell opportunities within a high-impact digital portfolio, while collabor...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $189K *

Join a team that's driving digital transformation by expanding our footprint within existing customers. You'll cultivate relationships with Marketing and Ecommerce leaders, focusing on growth and cros...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $208K *

Join a team that's driving digital transformation by expanding our footprint within existing accounts. Leverage your expertise in B2B sales to build relationships with Marketing and Ecommerce leaders...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $189K *

Grow your career with a dynamic role focused on expanding digital solutions within existing accounts. Collaborate with marketing and ecommerce leaders to drive customer satisfaction and revenue growth...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $189K *

Help us drive digital transformation by expanding our footprint with existing customers. Collaborate with marketing and ecommerce leaders to create strategic account plans and deliver tailored solutio...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $189K *

Transform customer relationships by driving digital growth and expansion within existing accounts. Collaborate with Core Account Executives to enhance the digital portfolio, focusing on Marketing, Dig...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $208K *

Unlock growth by driving digital solutions for existing clients, collaborating with Core Account Executives to enhance customer relationships and expand market presence across Marketing, Commerce, and...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $208K *

Unlock growth by developing strategic relationships with Marketing and Ecommerce leaders, driving account expansion and cross-sell opportunities across a diverse digital portfolio while collaborating...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$168K - $227K *

Join a dynamic team to enhance customer experiences through technical account management, focusing on fintech partnerships and API solutions. Drive partner satisfaction by leveraging your expertise in...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$155K - $208K *

Join a team that's driving innovation in SLED by leveraging Salesforce Slack solutions. As a sales expert, you'll empower clients, generate opportunities, and exceed quotas while collaborating with a...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $189K *

Champion innovative solutions by driving sales of Salesforce Slack to SLED clients. Collaborate with teams to generate opportunities, exceed quotas, and ensure customer satisfaction while being a trus...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $189K *

Join a dynamic team as a Salesforce Slack Specialist AE, driving sales and empowering SLED clients with innovative solutions. Leverage your expertise to create personalized customer journeys and excee...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $189K *

Champion innovative Salesforce Slack solutions for SLED clients, driving revenue and customer engagement. Collaborate with teams to identify opportunities and ensure satisfaction while exceeding sales...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $126K *

Transform marketing strategies by connecting buyer needs with sales execution. Lead integrated campaigns, enhance customer engagement, and drive growth through innovative go-to-market planning and col...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$200K - $350K *

Lead the execution of complex AI technology programs, ensuring alignment across teams and partners. Drive program governance, manage dependencies, and deliver AI solutions on time with measurable outc...

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.