Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
$100K - $120K *
Shape the future of customer success by leading a global team to enhance client relationships, drive retention, and foster growth in the SMB segment. Collaborate cross-functionally to optimize process...
4 weeks ago
$100K - $120K *
Lead the charge in managing client relationships and strategic growth across a portfolio of accounts, ensuring delivery aligns with business objectives while fostering strong executive-level partnersh...
2 weeks ago
$80K - $95K *
Drive customer success by leading onboarding processes, collaborating across teams, and ensuring satisfaction with tailored solutions. Utilize your technical expertise and project management skills to...
1 week ago
$127K - $183K *
Accelerate your career by driving enterprise sales growth, building strategic relationships, and leveraging your SaaS expertise to deliver impactful solutions for customers while collaborating across...
2 weeks ago
$127K - $183K *
Unlock potential by driving enterprise growth through strategic sales, building relationships with C-level executives, and leading the full sales cycle to exceed revenue goals while collaborating cros...
2 weeks ago
$127K - $183K *
Unlock your potential by driving enterprise growth and closing complex sales. Engage with C-level executives, develop strategic accounts, and collaborate cross-functionally to deliver impactful soluti...
2 weeks ago
$127K - $183K *
Elevate your career by driving enterprise sales growth, building strategic relationships, and leading the full sales cycle. Collaborate cross-functionally to deliver impactful solutions and exceed rev...
2 weeks ago
Senior Service Delivery Manager
$120K - $145K *
Champion service excellence by leading end-to-end delivery for End User Services. Drive proactive support, enhance customer relationships, and implement AI-led transformations to optimize service perf...
Today
Senior Service Delivery Manager
$120K - $145K *
Transform your career by leading end-to-end service delivery for End User Services. Drive customer relationships, operational excellence, and AI-led improvements while managing multi-tower teams and e...
Today
$110K - $130K *
Empower K12 institutions by driving sales of innovative CRM solutions. Collaborate with teams to generate leads, develop strategies, and exceed quotas while ensuring customer satisfaction and retentio...
2 weeks ago
Enterprise Account Manager | Americas
$140K - $200K *
Elevate your career by driving growth and retention for key enterprise accounts. Collaborate with deployment teams to ensure customer success while managing renewals and expanding product offerings in...
2 weeks ago
Enterprise Account Manager | Americas
$140K - $200K *
Transform enterprise relationships by driving renewals and expansion for key accounts. Collaborate with deployment teams to ensure customer success while achieving ambitious revenue targets through st...
2 weeks ago
Manager of Client Success, Public Schools
$80K - $95K *
Transform client relationships by leading a dedicated team and managing a key portfolio. Drive product adoption, enhance satisfaction, and ensure retention through strategic engagement and operational...
Reposted 4 weeks ago
$125K - $150K *
Accelerate progress at the forefront of B2B SaaS sales by driving high-value deals and managing key relationships. Leverage your expertise to expand market presence and collaborate with internal teams...
2 weeks ago
Enterprise Sales 1 - Providers (East)
$93K - $113K *
Empower healthcare providers by driving enterprise sales strategies, managing client relationships, and leveraging cross-functional teams to enhance patient experience and operational effectiveness in...
3 weeks ago
Customer Success Manager - GA - Onsite
$80K - $95K *
Partner with us to enhance customer success by building relationships, driving product adoption, and ensuring satisfaction throughout the customer lifecycle. This role requires strategic engagement an...
1 week ago
$200K - $230K *
Shape the future of credential security by driving enterprise sales, building relationships, and navigating complex deals. Collaborate with teams to expand market reach and enhance sales cycles, while...
Reposted yesterday
Senior Customer Success Manager
$120K - $130K *
Accelerate your career by managing a portfolio of mid-market accounts, ensuring customer success through strategic engagement, relationship building, and AI-driven insights. Drive measurable outcomes...
4 weeks ago
$105K - $150K *
Join a team that's redefining customer engagement by driving growth and fostering relationships with enterprise clients. Leverage your expertise to enhance platform usage and create advocates within o...
4 weeks ago
$105K - $150K *
Empower your career by managing key customer relationships, driving growth, and implementing strategies that enhance platform usage. Collaborate with diverse teams to transform customer experiences an...
4 weeks ago
Customer Success Manager - Chicago
$85K - $135K *
Drive customer success by onboarding and scaling accounts, fostering relationships, and ensuring product adoption in a fast-paced AI environment. Collaborate with teams to enhance processes and delive...
1 month ago
Customer Sucess Manager Pricing Reference Services
$90K - $110K *
Drive customer success by managing relationships and strategies to maximize utilization of solutions, ensuring measurable value and growth through engagement with both technical and business stakehold...
Reposted 3 weeks ago
CEG AMS Partner Portfolio Excellence Lead
$148K - $260K *
Lead the charge in optimizing the AMS partner portfolio, aligning strategic partners with high-value opportunities. Drive execution, remove blockers, and ensure measurable outcomes through effective c...
1 week ago
Customer Success Leader, Majors
$230K - $250K *
Lead the charge in customer success by managing a team of CSMs to enhance strategic law firm partnerships, driving measurable improvements and fostering lasting relationships across diverse practice g...
1 week ago
Customer Success Leader, Majors
$230K - $250K *
Transform customer success by leading a team of CSMs to enhance strategic law firm partnerships, driving measurable value and adoption while aligning cross-functional teams to meet client needs and im...
1 week ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.