Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$100K - $130K *

Lead the charge in customer onboarding for a pre-underwriting platform, managing project timelines and training lenders to ensure successful implementation and ongoing support throughout the onboardin...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $115K *

Build strong client partnerships and drive growth by managing a portfolio of mid-sized employers. Collaborate cross-functionally to enhance engagement, retention, and revenue while delivering data-dri...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$102K - $159K *

Optimize customer success by serving as a key liaison across teams, driving account strategies, and enhancing security outcomes. Leverage technical expertise to guide clients through deployment and ad...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team as a trusted advisor, managing strategic accounts and driving customer success. Oversee the entire post-sale cycle, ensuring retention and growth through proactive relationship man...

Montreal, QCIn-Person

Reposted yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Lead transformative sales initiatives by cultivating strategic partnerships, driving growth and delivering revenue through new-logo acquisition while managing enterprise-level client relationships for...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Drive customer success through education and engagement. Own a scaled portfolio while architecting comprehensive programs to enhance customer retention. Shape innovative learning paths and onboard cus...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion customer success through building scaled programs and managing a large book of accounts. Drive education, retention, and drive program excellence while directly engaging with hundreds of cust...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower scaled customer success by designing education programs and managing a cohort of accounts. Combine strategic oversight with hands-on engagement to enhance customer experience and retention whi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of customer success by driving AI adoption through tailored solutions. Collaborate with enterprise teams to unlock high-impact use cases, ensuring measurable business value and operat...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $220K *

Pioneer a global customer success practice, driving outcomes and growth through strategic partnerships and innovative playbooks, while enhancing client relationships and expanding account value...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$81K - $120K *

Join a team that's dedicated to driving customer success and growth. In this strategic role, you'll manage high-value accounts, ensuring exceptional engagement and measurable outcomes throughout the c...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$81K - $120K *

Lead the charge in driving customer success and retention for high-value SMB clients. Manage the full customer lifecycle, ensuring measurable outcomes and strategic partnerships that foster growth and...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$115K - $125K *

Join a team that's dedicated to enhancing client relationships and driving customer success. In this role, you'll strategize and implement solutions, ensuring client satisfaction while collaborating w...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$200K - $340K *

Drive new business by selling analytics and AI solutions to enterprise customers, managing the entire sales cycle, and collaborating with cross-functional teams to achieve revenue targets and build st...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $96K *

Join a team that's dedicated to enhancing Customer Success through operational excellence. You'll support strategic programs, optimize processes, and collaborate cross-functionally to drive efficiency...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Drive customer success by optimizing the customer experience lifecycle, ensuring clients realize value from solutions, and fostering adoption and retention through strategic collaboration and advocacy...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$500K+*

Champion partner success by leading global deployment strategies and teams. Drive high-quality AI solutions, ensuring timely delivery and customer satisfaction across diverse industries while building...

Today

  •   11 - 15 years exp.  •   Information Technology

$104K - $144K *

Lead the charge in nurturing and expanding relationships with 200+ law firm clients, driving retention and upsells while building a foundational post-sale strategy in a dynamic, high-impact role...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Join a team that's shaping the future of hospitality tech by managing customer success for SMB and mid-market restaurant groups, driving renewals and expansions while building effective processes and...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$180K - $235K *

Join a team that's redefining customer success by leading AI-driven engagements. You'll empower enterprise clients to unlock the full potential of Atlassian's Rovo platform, ensuring measurable outcom...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform client relationships in the SUD/behavioral health sector, ensuring effective onboarding and ongoing engagement. Leverage your RCM expertise to enhance service delivery, client satisfaction...

Dallas, TXRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Elevate customer success by deploying and supporting AtomEngine in military training environments. Collaborate with users to enhance software performance, troubleshoot issues, and provide actionable f...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $155K *

Explore a dynamic role driving revenue in the Southern California, Arizona, and New Mexico territories. Leverage partnerships and a value-selling approach to manage complex sales cycles and exceed quo...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $155K *

Shape the future of enterprise sales by driving revenue growth in key territories. Leverage your expertise in complex sales cycles, partner ecosystems, and data analytics to build lasting relationship...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$176K - $276K *

Unlock potential by leading digital solutions that enhance customer success and platform adoption. Collaborate across teams to design scalable workflows and operationalize customer journeys, driving e...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.