Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$110K - $130K *

Elevate your career by building strategic relationships with clients, driving growth, and ensuring success with innovative digital banking solutions. Play a key role in shaping client strategies and e...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Drive client success by building strategic relationships and guiding account strategies. Leverage your expertise in banking software to enhance client engagement and ensure alignment with their busine...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in enhancing client relationships and driving success with our Digital Banking solutions. Leverage your expertise to develop strategic account plans, ensuring alignment with client goa...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$135K - $145K *

Champion exceptional member experiences and drive strategic partnerships, ensuring satisfaction and retention for industry stakeholders. Collaborate across teams to deliver high-impact interactions an...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$83K - $132K *

Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$135K - $272K *

Partner with us to drive digital growth by managing key customer relationships and expanding our digital portfolio. Collaborate with Core Account Executives to strategize and execute account plans tha...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $247K *

Transform customer engagement by leveraging your B2B sales expertise to drive growth in digital solutions. Collaborate with Core Account Executives to enhance relationships and expand opportunities wi...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $247K *

Innovate your career by driving digital growth and customer satisfaction through strategic partnerships with Marketing, Digital, and Ecommerce leaders, while collaborating with Core Account Executives...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $247K *

Lead the charge in expanding digital solutions within enterprise accounts, fostering relationships with Marketing and Ecommerce leaders to drive growth and customer satisfaction across a diverse digit...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$138K - $198K *

Join a team that's transforming enterprise decision-making through innovative data architecture. You'll build scalable solutions and embed BI for high-impact customer relationships, facilitating analy...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $272K *

Empower growth by partnering with Core Account Executives to enhance digital strategies for enterprise clients. Drive customer satisfaction and expand opportunities across Marketing, Commerce, and Dat...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $247K *

Drive growth by partnering with Core Account Executives to expand digital solutions within existing enterprise accounts. Build relationships with Marketing and Ecommerce leaders to enhance customer sa...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $247K *

Partner with us to drive growth and innovation in digital sales, expanding our footprint within enterprise accounts. Collaborate with marketing and ecommerce leaders to deliver tailored solutions and...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $272K *

Partner with us to drive growth by expanding digital solutions within existing enterprise accounts. Collaborate with marketing and ecommerce leaders to enhance customer satisfaction and achieve strate...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Transform the Federal landscape by leading enterprise sales efforts, engaging with SES leaders, and driving digital transformation across major accounts. Collaborate with cross-functional teams to ach...

United StatesRemote

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$62K - $189K *

Drive your career forward by leading sales processes and building strong client relationships. Utilize your expertise in technology sales to innovate and maximize revenue opportunities in a dynamic, f...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$62K - $189K *

Champion growth by managing a full-cycle sales process. Engage with clients, drive leads, and build long-term relationships to enhance revenue opportunities within a dynamic, collaborative environment...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Champion client success by managing hospital partnerships, driving performance, and leveraging data to enhance robot fleet utilization. Navigate complex environments, foster executive relationships, a...

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Elevate customer success by managing strategic accounts, driving growth, and fostering relationships. Collaborate cross-functionally to ensure satisfaction, mitigate risks, and identify upsell opportu...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Empower customer success by managing strategic accounts, driving growth, and ensuring satisfaction. Build relationships, analyze data, and collaborate cross-functionally to exceed goals and mitigate r...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Empower client management by leading product vision and execution across key capabilities. Collaborate with cross-functional teams to enhance advisor and client experiences while ensuring compliance a...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Accelerate progress at the forefront of product management, leading initiatives that enhance client management capabilities. Collaborate with cross-functional teams to define vision, prioritize roadma...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Join a team that's redefining client management through innovative product leadership. Drive product vision, execution, and performance across key capabilities, enhancing advisor and client experience...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Lead product vision and execution for Client Management capabilities, driving integrated solutions that enhance advisor and client experiences while ensuring compliance and operational excellence acro...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $140K *

Drive strategic outbound sales efforts to secure new enterprise accounts, leveraging your expertise in solution selling and relationship building with C-suite executives to expand market presence and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.