Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$150K - $180K *

Lead the charge in enhancing the post-sale experience for advisors and clients. Drive strategic initiatives, build a high-performing team, and establish scalable processes to support growth while ensu...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Launch customer success by driving the effective implementation of engineering solutions. Collaborate with teams to develop relationships, offer training, and provide consultancy to ensure satisfactio...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$147K - $298K *

Lead the transformation in customer success, partnering with clients to maximize their Salesforce investment while driving innovation and ensuring operational excellence through all phases of engageme...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $273K *

Unlock your potential as a strategic advisor in Customer Success, driving value and optimizing Salesforce solutions for HLS customers while ensuring strong stakeholder relationships and effective comm...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $298K *

Join a team that empowers enterprise customers to maximize their Salesforce investment through strategic partnerships and technical guidance, ensuring optimal platform utilization and operational exce...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $298K *

Transform customer experiences by acting as a strategic partner, driving deep relationships and ensuring optimal use of Salesforce tools to help clients maximize value from their investments while man...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $298K *

Lead the charge in customer success as a trusted advisor, optimizing Salesforce solutions to drive business outcomes. Collaborate with executive leadership, manage critical incidents and ensure deep c...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $273K *

Transform the customer experience by driving value in Salesforce solutions for HLS clients. As a strategic partner, cultivate relationships, resolve issues, and optimize platform use to enhance operat...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $273K *

Deliver exceptional guidance and support as a trusted advisor to enhance customer success, driving value through strategic partnerships and technical expertise in Salesforce's advanced solutions for H...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $273K *

Drive customer success by fostering partnerships and ensuring optimum value is delivered from our solutions. Leverage technical expertise in a collaborative environment to enhance client relationships...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $298K *

Optimize customer relationships by proactively managing engagement and risk, ensuring clients gain maximum value from Salesforce's Signature Success offerings through strong partnership and expert ins...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $298K *

Develop deep relationships with HLS customers, driving value from their Salesforce investment. Manage expectations and success metrics, ensuring seamless resolution of incidents while optimizing user...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $273K *

Pioneer customer success by fostering trusted relationships, guiding enterprise clients in optimizing Salesforce investments, and addressing their evolving needs to drive maximum value and ensure oper...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$320K - $480K *

Champion new business growth by converting prospects into customers through strategic prospecting, consultative selling, and executive alignment, ensuring a seamless transition to post-sale teams whil...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Empower client success by managing onboarding and project delivery, ensuring clients realize software value. Collaborate with stakeholders to drive adoption, satisfaction, and long-term relationships...

Cleveland, OHRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $150K *

Join a dynamic team to manage partner-led accounts, enhancing client success through strategic collaboration. Shape the Partner Customer Journey and drive growth in SMB and mid-market sectors while fo...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading strategic customer success initiatives, driving retention and growth for high-value clients in government and insurance sectors. Collaborate with executives to shape agenda...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $150K *

Transform partner-led accounts by managing relationships and driving client success. Own the customer journey from onboarding to renewal, ensuring partners are equipped to maximize impact and foster l...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Shape the future of customer success by driving adoption and value for clients. Collaborate with diverse teams to ensure customer health and lead strategic initiatives that promote growth and retentio...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $181K *

Empower your career by building trusted relationships with key stakeholders while driving customer satisfaction and value through strategic account management. Join a dynamic team to support clients i...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $164K *

Join a team that's driving growth across major telecommunications, media, and tech sectors. Utilize your sales expertise to build relationships and deliver innovative solutions to clients, enhancing t...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $164K *

Unlock potential by driving growth within customer accounts, forging trusted relationships with decision-makers, and aligning Salesforce solutions to address evolving business needs. Engage with diver...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $181K *

Join a team that's focused on driving value for customers by building trusted relationships and executing strategic sales plans across the Telecommunications, Media, and Technology industries for grow...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $164K *

Grow your career by engaging with key stakeholders in the Telecommunications, Media, and Technology sectors. Drive customer satisfaction and strategy while enhancing organizational effectiveness throu...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $181K *

Unlock new opportunities by driving customer success and satisfaction through strategic account management in a dynamic sales environment. Engage with a variety of stakeholders while delivering innova...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.