Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Staff Customer Success Manager
$169K - $199K *
Champion customer success by driving adoption, retention, and expansion for strategic accounts. Collaborate with executive stakeholders to ensure meaningful product usage and long-term value realizati...
2 weeks ago
$150K - $175K *
Empower growth by transforming pilot successes into multi-community rollouts. Collaborate with cross-functional teams to build executive relationships and drive measurable value for senior living oper...
3 weeks ago
Strategic Client Success Manager
$140K - $160K *
Engage with enterprise clients to enhance their experience throughout the client lifecycle. Drive implementation, support, and upsell initiatives while leveraging data to optimize outcomes and ensure...
1 week ago
Client Success Manager, Accounting & Consulting
$80K - $95K *
Join our Client Success team to empower accounting and consulting firms. You'll drive product adoption, monitor client health, and act as a trusted advisor, ensuring clients maximize their investment...
3 weeks ago
Client Success Manager, Accounting & Consulting
$100K - $120K *
Empower client success in the Accounting and Consulting sector by driving product adoption, analyzing data, and advising clients on best practices to ensure long-term partnerships and satisfaction wit...
3 weeks ago
Customer Success Manager - Department of War
$110K - $130K *
Join a team that's dedicated to driving customer success for Department of War programs. In this hands-on role, you'll manage relationships, ensure platform adoption, and deliver measurable outcomes w...
Today
$80K - $95K *
Engage with top-tier clients to enhance outcomes, mitigate risks, and strengthen partnerships. Lead Strategic Business Reviews, delivering insights and actionable plans that align with customer goals...
2 weeks ago
$80K - $95K *
Empower customer success by leading strategic partnerships, delivering insights, and driving retention. Collaborate with executives and internal teams to enhance outcomes and foster long-term relation...
2 weeks ago
Customer Success Operations Manager
$95K - $115K *
Empower customer success by designing scalable processes and tools that enhance the customer journey. Collaborate across teams to drive insights and efficiencies, ensuring a consistent, high-quality e...
2 weeks ago
Senior Customer Success Manager-US
$110K - $190K *
Unlock potential by driving customer success through expert guidance, proactive relationship management, and strategic collaboration. Ensure clients achieve their desired outcomes while maximizing pro...
2 weeks ago
Senior Customer Success Manager-US
$110K - $190K *
Join our dynamic team as a Senior Customer Success Manager, where you'll drive customer adoption, provide expert guidance, and build strong relationships to ensure clients achieve their desired outcom...
2 weeks ago
Commercial / Emerging Enterprise Account Executive - Consumer Business Services
$77K - $189K *
Drive growth by building strategic partnerships with mid-market clients, delivering innovative CRM solutions. Collaborate with cross-functional teams to enhance customer relationships, providing excep...
Reposted 2 weeks ago
Commercial / Emerging Enterprise Account Executive - Consumer Business Services
$85K - $208K *
Join a team that's passionate about driving innovation in commercial sales. Build strategic relationships, engage customers, and navigate the Salesforce ecosystem to deliver exceptional solutions for...
Reposted 2 weeks ago
Commercial / Emerging Enterprise Account Executive - Consumer Business Services
$77K - $189K *
Transform businesses by fostering key relationships and driving growth within accounts. Collaborate with clients in fast-paced environments, providing tailored solutions while leveraging the Salesforc...
Reposted 2 weeks ago
Commercial / Emerging Enterprise Account Executive - Consumer Business Services
$77K - $189K *
Empower organizations by driving sales strategies and building lasting client relationships. Engage with a diverse customer base while leveraging innovative solutions to deliver tailored results and m...
Reposted 2 weeks ago
Commercial / Emerging Enterprise Account Executive - Consumer Business Services
$85K - $208K *
Inspire progress at the forefront of AI CRM by building vital relationships with key stakeholders, understanding client needs, and driving growth strategies that align with Salesforce solutions in dyn...
Reposted 2 weeks ago
Commercial / Emerging Enterprise Account Executive - Consumer Business Services
$77K - $189K *
Unlock customer success by driving growth and engagement within key accounts, developing strategies that align with their business objectives while enhancing their experience with our innovative solut...
Reposted 2 weeks ago
Commercial / Emerging Enterprise Account Executive - Consumer Business Services
$85K - $208K *
Partner with diverse clients to drive customer success and foster growth through the Salesforce Customer 360 platform. Build strong relationships, strategize account plans, and engage with stakeholder...
Reposted 2 weeks ago
Commercial / Emerging Enterprise Account Executive - Consumer Business Services
$77K - $189K *
Help us shape customer success through innovative solutions while managing key accounts in diverse industries, leveraging your sales expertise to drive growth and client satisfaction with Salesforce's...
Reposted 2 weeks ago
Commercial / Emerging Enterprise Account Executive - Consumer Business Services
$85K - $208K *
Drive customer success by cultivating relationships and strategizing solutions for growing organizations in the Consumer Business Services sector. Collaborate with teams to leverage Salesforce's innov...
Reposted 2 weeks ago
Customer Success Manager II - Boston, MA
$80K - $90K *
Engage a diverse portfolio of ~80 customers to proactively drive their success with our solutions, ensuring high retention and satisfaction rates while optimizing for growth and relationships. Your im...
Reposted yesterday
Director, Customer Success Management (MuleSoft)
$205K - $298K *
Accelerate customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experience and deliver strategic insights, ens...
1 week ago
Director, Customer Success Management (MuleSoft)
$171K - $273K *
Drive customer success by leading a team to enhance product adoption, renewals, and growth. Collaborate cross-functionally to resolve issues and improve customer experiences, ensuring alignment with s...
1 week ago
Director, Customer Success Management (MuleSoft)
$171K - $273K *
Lead the charge in driving customer success for enterprise clients, managing a team of Customer Success Managers to enhance product adoption, renewals, and growth. Collaborate cross-functionally to de...
1 week ago
Director, Customer Success Management (MuleSoft)
$205K - $298K *
Transform customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experiences and ensure seamless integration of...
1 week ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.